oss/bss user group 2017

Mastering digital transformation

OSS/BSSUSER GROUP 2017

Presenters:Thao Tu – Head of Digital Transformation PracticeJuan Carlos Prego Perez – Head of Application Modernization Practice

Commercial in Confidence | © Ericsson AB 2017 | October 2017

The power of digitalization

80%of processes reinvented

or eliminated by…

85%of consumer relationships

will be…

47%of revenues will be

influenced by…

…DIGITAL in 2020

Source: Gartner, Forrester



Digital Transformation Principles

TARGET A UNIQUE DIGITAL POSITION

DESIGN MAGICAL EXPERIENCES

ENGAGE WITH DIGITAL SERVICES ECOSYSTEM

OPERATE A DIGITAL ORGANIZATION

EVOLVE TECHNOLOGY INTO DIGITAL

CREATE SERVICES AT DIGITAL SPEED

DIGITAL ENGAGEMENT AUTOMATED OPERATIONS PROGRAMMABLE NETWORKS



New Digital requirementsWhat is needed to become Digital?

Omni-channel and Consumerization

Circles and Customer Networks

Flexibility, Agility and Partnership

Automation and Delivery Excellence

360-Degree Customer View

Real-time Responsive Approach



Where to start the digital journeyHow to plan a Digital Transformation?

Start with Business View But lead with Technology

Develop Technology Roadmap phased based on Strategy input and current business input

Implement a strong architecture governance process to stay on track

Determine wanted position (Digital Maturity Assessment)

Determine Transformation Readiness (articulate compelling reason to act)

Determine and predict business benefits agreed with all stakeholders

Develop a new Digital Operating Model



TRANSFORMATIONACCELERATORS

Our Transformation offeringsIT TRANSFORMATION AND OPERATIONS SERVICES

Application Development and ModernizationTransformation Maturity & Strategy Digital Transformation Cloud Transformation

IT and Business Operations

OSS & BSS 5G READY INFRASTRUCTURE

Partner Products

CEM and Analytics

Service and Resource

OrchestrationCharging &

Billing

NetworkManagement

and Automation

Product & Resource

Management

MaturityAssessment

EricssonValue

Architecture

Pre-integrationCenters

ApplicationModernization

Studio

Customer & Partner

Engagement

Network Applications

NFV and Cloud Infrastructure

Mobile and Fixed Access

Transport


Organization

Customer

Value chain & ecosystem

Operations

Technology

Innovation

Understand and review where customer stands today

Analyze Customer Vision/Strategy compared to Industry

Vision & Strategy

The path towards a digital tomorrowSample Engagement

Architecture Governance

Business Benefits

Transformation Readiness

Digital Operating Model

Tactical Initiatives Support the business of Today

Strategic Initiatives Evolve towards the Digital Tomorrow

Gap Analysis

Digital Maturity Assessment

Analyze Current Issue’s and pain-points

Digital Vision & Strategy, Industry Analysis

Financial Impact Strategic Roadmap



Digital Transformation Value Assessment

Dig

ital T

rans

form

atio

n Va

lue

Asse

ssm

ent

Adaptable interactive analysis tool translates digital solution capabilities into quantifiable financial metrics and KPIs. Key to prioritizing investment decisions, developing a digital roadmap while maximizing profitability.

Digital value assessment Financial Impact Analysis

Digital Operating Model

Transformation Readiness

Business BenefitsInfrastructure Shift

AS IS Financial Performance Model

Quantified Investment Justification

Strategic Transformation

Roadmap

To Be Financial Impact based on Transformation Scenarios

Digital Transformation Financial Impact Tool

Technology Driven use cases

Digital Solution Benefits

Customizable Metrics & Dimensioning

Interactive Financial Dashboard

5 – 7 Year Financial Horizon

Digital Initiative Prioritization

What if Scenario Analysis

Revenue; OPEX; CAPEX Impact

Application Portfolio Analysis

Application Simplification



So how do you transform while

keeping the lights on?



Survey of ~1000 CIO’s and IT Decision Makers Regarding Applications

today’s Market realities

Source: Cap Gemini report – Tangled Web of IT applications stunts digital transformation

Source: Kable Research & Analysis

48% 37% 73% 57% 76%

Rapid growth,24x7 and

anywhere access

New entrantsfully digitized

Big data forcustomer insights

Morethan

needed

Most aremission critical

20% are

redundant

20% should retire

Rationalization key to

success

60-80%IT Budget evolvingand maintaining legacy

400+Average # of FTE maintaining legacy



Take Over Legacy StackApplication Modernization

Application Development & Maintenance

A

B

Accelerating IT transformation

Taking you there!

Applications DB

Legacy Mainframe systems

App1 DatabaseApp3

App5

App2

App4

App6

Applications DB

Legacy Mainframe systems

App1 DatabaseApp3

App5

App2App4App6



Busi

ness

Val

ue

Time

Modernize

Retire

Upgrade

Retain/ Consolidate

Application Modernization

Analysis Technology Maturity

Business Value

Cost Effectiveness

Portfolio Risk



DEV OPSApplication Portfolio Analysis

Legacy Applications

IT Transformation

Cloudification

Digital Technology

Application Modernization

Enable digitalization journey through bimodal approach

ReadinessAssessment

Organization Transformation to embrace DevOps

ModernizationExecution

Progressive Adoption

ContinuousAssessment



Modernization – a continuous improvement cycle

EricssonApplication

ModernizationSolution

Agile CollaborativeDevelopment

DevOpsAdoption

TechnologyUplifts

No-Ops

Dev Ops

ContinuousMonitoring

Continuous CustomerFeedback

ApplicationDemographics

ContinuousBusinessPlanning



gaining edge, innovating and delivering value

Clean uncluttered architecture

Return on investment in less than 2 Years

Optimized team size

New capabilities to be digital ready

Reduction inannual ADM spend

Reducedmaintenance costs

New ways of working

Average drop in ticket volumes

~40%

~30%Commercial in Confidence | © Ericsson AB 2017 | October 2017


Want to learn more? Contact one of our experts

Juan Carlos Prego PerezHead of Application ModernizationEricsson Business Area Digital Services

click here

Thao TuHead of Digital Transformation Ericsson Business Area Digital Servicesclick here


Visit our website on ericsson.com