orientations integrative scope global trend for privatization and outsourcing global trend for...

1

The Blue CubeProfessional FM Solutions

Notes on Strategic Orientation & Corporate Culture

May 2012

Orientations

2

Integrative Scope

3

B2B B2C

B2A

B2A = Town ManagementB2B = FM Concessions

B2C = FM Contracts

Global Trend for Privatization and Outsourcing





The Pentatonic Scope

4

LND BMS HCM FOM CPM

HSK ENG SFT SPM PTY

RCP PLT ENV SDM COM

FCD ICT SEC FWM EVT

CLN AVS PSC IRM BZS

PHM WTR SFR PRK PCK

ENM SWD AMB RFG PMD

RVY PWR CPL COC SUK

TRF TEC STC XXX PVT

OSS DTC WST SUS PTS

B2B B2C

B2A

Town Sovereign Domains(Public Departments)

BLDBuilding Mgmt

STTStatistics Mgmt

PHMPublic Health Mgmt

AMBAmbulatory Service

ENVEnvironment Mgmt

WLFWelfare Mgmt

SRTStrata Mgmt

POLPolice Service

CMMCommercial Mgmt

EMREmergency Mgmt

MYRMayorship

ECOEconomy Mgmt

5

Town Hall Public S&S Statuary Economy

RTMRoads & Transit Mgmt

EDUEducation Mgmt

UBMUrban Mgmt

PRCProcurement Mgmt

RVNPublic Revenue Mgmt

FFTFire Fighting Service

LBRLabor Mgmt

PAOPublic Affairs Office

LGOLegal Office

MDOMedia Office

RHBRehabilitation Service

HSMHousing Mgmt

PNOPlanning Office

B2A Domains(Town Management)

PRKPublic Parks

WTRWater Plants

STCStreet Cleaning

SWDSewage & Drainage

PMRPublic Monitoring

PMDPublic Media

PWRPower Plants

SUKPublic Bazaars

WSTWaste Disposal

PLCPolice Support Service

OSSOne Stop Shop

TRFTraffic Mgmt

PTSPublic Transit

6

Administrative Infrastructure S&S Environmental Commercial

TRDTolled Roads

PICPublic IC Service

B2B Domains(FM Concessions)

MLLShopping Malls

TRMTerminals

RCTRecreational Centers

TXITaxi Service

EDFEducation Facilities

PCKPublic Car Parks

BUSBus Service

LRTLight Train Service

BZHBusiness Hubs

7

Soft Service Infrastructure HSSE Urban Transportation

WRSWater Supply

PRSPower Supply

ICSICT Supply

DTCDistrict Cooling

DSTIndustrial Facilities

WSCWaste Collection

B2C Domains(FM Service)

LNDGardens & Landscape

BMSBldg Mgmt System

HCMHealthcare Mgmt

FOMFit-out Mgmt

CPMCar Parking Mgmt

HSKHousekeeping

ENGEng. Attendance

SFTSafety Mgmt

SPMSpace Planning

PTMProperty Mgmt

RCPReception Service

PLTPlant Attendance

ENVEnvironment

SDMSpace Design

CMMCommercial Mgmt

FCDFaçade Cleaning

ICTICT Attendance

SECSecurity Service

FWMFit-out Works

EVTEvent Mgmt

CLNSpecialized Cleaning

AVSA&V Attendance

PSCPest Control

IRMInt. Refurbishment

BZSBiz Support

Soft Service Engineering HSSE Space Making Commercial

8

Performance Categories

Without Close Supervision

With Close Supervision

Degree Holder Supervisor

Supervised Outsourced

Independent Outsourced

9

1

2

3

4

5

Handy

Handy Skillful - Technical

Professional - Customer Encountered

Specialized - Customer Encountered

Specialized - Isolated

10

Section Two

Service Details


12-SVASingle Villa

21-G4RG+4 Res Bldg

31-SOBSmall Office Bldg

41-TRMTerminal

51-FDBFood & Beverage

13-FMCFamily Compound

22-G12G+12 Res Bldg

32-MOBMedium Office

Bldg

42-SPFSport Facility

52-CHMChemicals

14-VCDVillas Compound

23-G25G+25 Res Tower

33-LOBLuxury Office Bldg

43-PFCPublic Facility

53-TXLTextiles

15-MSNMansion

24-APCApartments Compound

34-OBCOffice Bldg Compound

44-MRKShopping Market

54-EQPEquipments

11-SSVSmall Single Villa

25-RECRes Community

35-POBPublic Office Bldg

45-SPMShopping Mall

55-MNFManufacturing

2- Service Framework2AA- Building Types

Residential Villas Residential Blocks Office Buildings Commercials Industrial

11


OFCOffice

KTNKitchen

CORCorridor

SRSStair Case

MCNMechanical Room

METMeeting

TLTToilet

ETCEntrance

LFTLift Carriage

MDBMain Board

MJSMajlis/Dining

BTHBathroom

LBYLobby

EXTExit Stairs

POPITC Room

RECReception

LRYLaundry

STRStore

ROFRoof

ADMBldg Admin Room

ROMRoom

SWMSwimming Pool

BALBalcony

CPKCar Park

GRBGarbage Room

2- Service Framework2AB- Space Functions

Habitat Annexes Wet Public Plant

12

13

Section Three

Service Bundles

FLDField

WPNPainted Wall

CRBShrubs

STR2-4 meters

SRKSprinklers

PKTPackets

WWDWooden Wall

TTR5+ meters

FDRFeeders

TLDTiled

POKPockets

PLMPalms

PMPPumps

GLZGlazed

TNKTanks

LWNLawn

NDFindoor

NDPIndoor

FRSForestry

Controls

3- Service Bundles51- Landscape & Gardening

Grass Flora Plantations Trees Irrigation

14

FWDWooden Floor

WPNPainted Wall

CPNPainted Ceiling

DORDoor

IVLImmovable

MRCMarble & Ceramics

WWDWooden Wall

CDRDecorative Ceiling

WDWWindow

MVLMovable

TILTiles

WLPWall Paper

MNLMetal Panels

ARCArcade

ACCAccessories

SRDScreed

GLZGlazed

GNLGypsum Panels

DRTDry Artifacts

SCNScreen

CPTCarpet

WDRDecorative Wall

RWCRaw Ceiling

BALBalcony - Terrace

WRTWet Artifacts

3- Service Bundles52- Housekeeping

Floor Wall Ceiling Fixtures Furniture

15

xxzz

3- Service Bundles53- Reception & Front Desk

Front Desk Registry Consignee Way Finding Records

16

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

3- Service Bundles54- Facade Cleaning

Lower Cradle Rope Mechanical Support

17

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

3- Service Bundles55- Specialized Cleaning

Floors Kitchens Water Tanks Sewage Tanks Marine

18

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

TSKTele Socket

CDLChandelier

GRLGrill

SNKSink

FMDFixed Mounted

Devices

DSKData Socket

LVLLow Voltage Light

CHLChill Supply

WDVWet Devices

MVDMovable Devices

LSKLow Voltage Socket

SPLSpot Light

DCTDucts

SNYSanitary Ware

ACCAccessories

SDBSmall Distribution

Board

CTLCeiling Tubes

FCUFan Coil Unit

DRTDry Artifacts

FTPFloor Trap

PSKPower Socket

LCNLight Switch

Control

CONControl Switch

WRVWater Valve

WRTWet Artifacts

3- Service Bundles62- MEP Indoor

Supply Light Air Conditioning Plumping Devices

19

xxzz

3- Service Bundles61- BMS Building Management System

Attendance Maintenance Emergency

20

PLNzz

DRLDrills

xxzz

xxzz

xxzz

PAXzz

xxzz

xxzz

xxzz

xxzz

CAXzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

xxzz

21

Section Three

Service Processing

SRLService Realization

RSCResourcing

APXAppendixes

DSRDocuments Surrender

OPLOperations

Planning

SMTEstimates

BNCBenchmarking

ITMItems

STNOn Site Training

DMTDelivery Mgmt

DCNData Collection

PRSPresentation

AGTAgreement

DTLDeployment

Team Leaders

DKPDelivery KPIs

CPDConditions Precedents

NOGNegotiation

TMLTimelines

DPTDelivery Report

DOPDeployment Operatives

PSYPhysical Survey

EGNEngaging

SGNSign Off

DLRDeployment Labors

INVInvoicing

3- Service Applications3a- Engagement

Survey Proposal Contract Mobilization Launch

22

TSKTele Socket

SPKSpot Check

GRLGrill

SNKSink

IVLImmovable

DSKData Socket

RCNRegular Cleaning

CHLChill Supply

WDVWet Devices

MVLMovable

LSKLow Voltage Socket

WCNWet Cleaning

DCTDucts

SNYSanitary Ware

ACCAccessories

SDBSmall Distribution

Board

ACNArtifacts Cleaning

FCUFan Coil Unit

DRTDry Artifacts

FTPFloor Trap

PSKPower Socket

ECNEmergency

Cleaning

CONControl Switch

WRVWater Valve

WRTWet Artifacts

3- Service Applications3b- Soft Service

Landscape Housekeeping Reception Façade Cleaning Special Cleaning

23

TMLTeam Leader

OPROperative

SMGService Mgr

LORLabor

ACDAccount Director

3- Service Applications3c- Service Delivery

Operations

24

CMGContracts Mgr

PRMProcurement Mgr

Procurement

DCCDocument Controller

QADQuality Mgr

Quality

FNCAccountant

Finance

BDMBiz Develop Mgr

CRM