MUST LOVE GADGETS:TECHNOLOGY PETTING ZOO

Trainer Orientation

El Paso Public Library

WHAT’S A PETTING ZOO?

A Technology Petting Zoo is an opportunity for

library patrons to try out gadgets.

Our zoo will have several commonly used gadgets.• iPad• Kindle• More!

Patrons can learn about our library’s

digital ecosystem from petting zoo events.

DIGITAL ECOSYSTEM

A digital ecosystem describes technologies (gadgets or

computers) and software (applications or apps) that work

together to deliver content to an end user (library patron).• The El Paso Public Library has many digital offerings that

work in conjunction with other technologies, apps and even with social media.

• Not all ecosystems are compatible! • For example, apps for Apple won’t work on an Android.• Kindle books are best viewed on a Kindle or Kindle app.

You will learn what items work together as we continue

training.

*For more information about Digital Ecosystems.

DIGITAL IS IMPORTANT

Librarian and Library

Staff face a changing

information and

entertainment ecosystem.

eBooks are not novelties:

Even McDonald’s will be

“giving” away eBooks in

2014.• http://www.forbes.com/sites/jeremygreenfiel

d/2013/10/10/mcdonalds-pioneering-ebook-distribution-models/

69% of adults report that

they would be very likely

to attend a Technological

Petting Zoo event at their

library.• http://libraries.pewinternet.org/2013/01/22/l

ibrary-services/ i’m reading it!

CHANGE IS NOW

eBook reading is increasing.

Patrons want to come to Tech Petting Zoos.

Our collection isn’t only paper—it’s also digital.

Understanding the digital is just as essential as knowing

how to find a book or answer a reference question.

Helping patrons with primary level tech problems is

GOOD customer service for the library.

NUMBERS OF CHANGE

http://www.harrisinteractive.com/NewsRoom/HarrisPolls/tabid/447/ctl/ReadCustom%20Default/mid/1508/ArticleId/568/Default.aspx

Everyone is using eBooks, even children. Teens make up a large percentage.

Reasons for using eReaders vary, but many people want quick access to new books and a wide selection. More eBooks are eReaders are being read and used every year.

http://www.the-digital-reader.com/wp-content/uploads/2012/08/Infographic-1column21.jpg

NUMBERS FOR CHANGE

62% of library users don’t know they can check out an eBook.

http://mashable.com/2012/06/21/libraries-are-lending-e-books/

!!!

Petting zoo!

http://libraries.pewinternet.org/2012/04/04/the-rise-of-e-reading/http://

www.thedigitalshift.com/2011/10/ebooks/dramatic-growth-ljs-second-annual-ebook-survey

TECH IS EVERYONE’S JOB

The digital ecosystem is part of our library:• Overdrive: eBooks, Audiobooks, Music and Videos• Zinio: Magazine Subscriptions• BookMyne: Mobile access to Enterprise• TexShare Databases: Reference, craft, DIY information & eBooks

• Learning Express is now part of TexShare.• Consumer Reports can be accessed through EBSCO.

• EBSCOhost App: Research on the go• Career Cruising: Online career guidance & Research.• Chilton Library: Engine repair• Live Mocha: Online Language learning• Morningstar: Investment, stocks & financial information.

Patrons expect library staff to be experts… and if you don’t have the

answer, to know how to find it.

Become familiar with our ecosystem!

YOU ARE THE EXPERT

As a trainer for your branch, you will become an expert.• You will have one of the highest levels of skill at your branch in:

• Digital Ecosystem knowledge (gadgets and apps)• Promoting library digital resources• Second level and above troubleshooting for gadgets and some digital

resources.

You will be responsible for:• Training your branch staff…

• to promote digital services• to help patrons with problems relating to digital services• to help patrons with their own gadgets.

• Coordinating petting zoo events at your branch.• Providing classes, open house events and other patron training (as

needed).

YOU ARE THE EXPERT

You will promote our digital resources in new and

creative ways.

And you must LOVE gadgets! • Get excited and let others share in the fun!• Learn everything you can about gadgets.• Play, play, play!• Learn about new gadgets as they come

along. (Mashable is a great blog to read.)• Keep sharing, keep teaching.

THE BESTIARY

Gadgets• Android• Apple

Applications• eReading• eResearch

Cryptotechnology• Everything else

GADGETS: ANDROID

Android is an Operating System built using Open Source and a

Linux architecture. Google is very involved in Android development.

Most, but not all, Android apps are available from Google Play or

Amazon App Store.

There are many versions of Android in the “Wild.”• They are named alphabetically after desserts. (ie. Jellybean.)

Our Zoo includes:• Asus Google Nexus• Samsung Galaxy Tab• Kindle Fire HD• Nook HD+

GADGETS: ANDROID

Other Android Gadgets you may see in the wild include:• Android Smart phones • Android Tablets and eReaders• Nook Color

Troubleshooting an Android means you need to know what version it

is. These include:• 2.1 (Eclair)• 2.2 (Froyo)• 2.3 (Gingerbread)• 3.0 (Honeycomb)• 4.0 (Ice Cream Sandwich)• 4.1 (Jellybean)• 4.4 (KitKat)

GADGETS: APPLE IOS

Apple iOS is made and maintained by Apple.

Apple applications are very stable in nature. Older

versions (if needed) of Apple apps can be

downloaded from the App Store.

Our Zoo Includes:• iPad• iPad mini

GADGETS: APPLE & OTHER

Other Apple Gadgets that can use library apps are:• iPod Touch• iPhone• iPod (different varieties) (with various file types)

Other kinds of Gadgets seen are:• Kobo• Sony Readers• Kindles with eInk

ESSENTIAL APPS

You will become familiar with the following Apps:• Overdrive• BookMyne• Zinio• Google Play• App Store• EBSCOhost App

IMPORTANT PROGRAMS

You will become familiar

with the following computer

programs:• Adobe Digital Edition• Overdrive Media Console• Adobe Reader• Overdrive Read in

Browser

Websites to know:• TexShare Databases• Live Mocha• El Paso Library Website• WorldCat and ILL

interface• Enterprise• Chilton’s Online• Morningstar• Overdrive Online

SUMMARY

There’s a lot to learn! But it will be an exciting journey. • Please communicate with both your manager and the

Petting Zoo Training team to ensure you have enough time to train!

• Ask questions, please!

Training will include visuals, handouts, video and hands-

on experience.

Copies of training will be available to all in the S: Drive.

KEEP CALM

&GADGET

ON!