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ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS

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Page 1: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

ORGANIZING

A FRAMEWORK, A PLAN TO ACHIEVE GOALS

Page 2: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

STRATEGYGOALS

ACTIVITIESGROUP THE ACTIVITIES

COORDINATE THE ACTIVITIESASSIGN TASKS

SELECT, PLACE, TRAIN, EDUCATE, AUTHORITY,

RESPONSIBILITY(EMPOWER)

Page 3: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

FORMS OF STRUCTURE

FUNCTIONALDIVISIONAL

PRODUCT MARKET CHANNEL GEOGRAPHICAL CUSTOMER/CLIENT

MATRIXNETWORK

Page 4: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

FUNCTIONAL GROUP SIMILAR TASKS, JOBS

+ SPECIALIZATION, EXPERTISE+ EFFICIENCY+ ECONOMY OF SCALE? ACCOUNTABILITY OVERALL? ACROSS FUNCTIONS - “CHIMNEYS”

Coordination, Communication? “Narrow” Jobs

Page 5: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

PRODUCT

+ FOCUS ON PRODUCT/SERVICE+ ACCOUNTABILITY - PRODUCT? DUPLICATION OF FUNCTIONS? ACROSS DIVISIONS

“CORPORATE” FOCUS?COORDINATIONCOMMUNICATION

Page 6: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

MARKET CHANNEL

+ FOCUS ON MARKET CHANNEL+ ACCOUNTABILITY - CHANNEL? DUPLICATION OF FUNCTIONS? ACROSS DIVISIONS

“CORPORATE” FOCUS? COORDINATION COMMUNICATION

Page 7: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

GEOGRAPHICAL

+ FOCUS ON TERITORY+ ACCOUNTABILITY - TERRITORY? DUPLICATION OF FUNCTIONS? ACROSS DIVISIONS

“CORPORATE” FOCUS? COORDINATION COMMUNICATION

Page 8: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

CUSTOMER, CLIENT

+ FOCUS ON CUSTOMER+ ACCOUNTABILITY - CUSTOMER? DUPLICATION OF FUNCTIONS? CROSS DIVISIONS

“CORPORATE” FOCUS? COORDINATION COMMUNICATION

Page 9: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

MATRIX

(SPECIAL BLEND OF RESOURCES)

+ FOCUS PRODUCT, PROJECT…+ FLEXIBLE, BUILT TO FIT+ ”PROFIT” CENTER? ACCOUNTIBILITY? JOB INSECURITY

Page 10: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

TASK FORCE

STRONGFORMAL

SHORT

PROJECTMANAGER

MEDIUMFORMAL

“MEDIUM”

PRODUCTMANAGER

“PERSUASIVE” “PERMANENT”

CROSSFUNCTIONAL

TEAMVARIES VARIES

TYPE OFSTRUCTURE

TYPE OFAUTHORITY

DURATION

TYPES OF MATRIX

Page 11: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

NETWORK

(HUB PLUS “SUB-CONTRACTORS”)

+ FOCUS+ COORDINATE+ FLEXIBLE+ OUTSOURCE? CONTROL? OUTSOURCE

Page 12: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

LINE - STAFF

LINE: DIRECTLY INVOLVED

STAFF: INDIRECTLY…

TO DETERMINE PROPER FOCUS, MISSION

Page 13: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

AUTHORITY

RIGHT TO…

MAKE DECISIONS,ISSUE ORDERS,REQUESTS, ETC.

Page 14: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

POWER

ABILITY

TO INFLUENCE= REAL AUTHORITY

Page 15: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

BASES OF POWER(FRENCH & RAVEN)

LEGITIMATECOERCIVEREWARDEXPERTREFERENT

Page 16: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

BASES OF POWER(WEBER)

LEGITIMATE

TRADITIONAL

CHARISMATIC

Page 17: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

BASES OF POWERANOTHER VIEW

CONTROL RESOURCE ACCESS

AWARE OF IT

WANT TO HAVE POWER

KNOW HOW TO USE IT

Page 18: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

RESPONSIBILITY = OBLIGATION

AUTHORITY = RESPONSIBILITY

Page 19: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

DELEGATING AUTHORITY

1. DECIDE GOALS/TASKS TO ASSIGN

“TEACH MISSION,” EDUCATE

CAPABLE PERSON IN POSITION

TRAIN

Page 20: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

DELEGATING AUTHORITY

2. MAKE ASSIGNMENTS

AGREE ON MISSION, GOALS, TASKS

ESTABLISH LIMITS (POLICY)

AGREE ON RESULTS, MEASUREMENT

ESTABLISH MONITORS, FEEDBACK

GIVE INFORMATION

Page 21: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

DELEGATING AUTHORITY

3. GRANT AUTHORITY TO ACT TRANSFER RIGHT TO DECIDE

TRANSFER RIGHT TO COMMIT RESOURCES

BACK UP IN WRITING

COORDINATE WITH OTHER PEOPLE/POSITIONS

Page 22: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

DELEGATING AUTHORITY

4. HOLD RESPONSIBLE/ACCOUNTABLE

CHECK PROGRESS

DO NOT “INTERFERE”

Page 23: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

DELEGATING AUTHORITY

5. “MONITOR” REWARD REMOVE ROADBLOCKS TEACH COMMUNICATE GIVE INFORMATION GIVE RESOURCES HOLD ACCOUNTABLE

Page 24: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

Who’s responsible? Or Everybody is somebody

This is a story about four people named Everybody, Somebody, Anybody, and Nobody. There was animportant job to be done and Everybody was askedto do it. Everybody was sure Somebody would do it.Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’tdo it. It ended up that Everybody blamed Somebodywhen Nobody did what Anybody could have done.

Anonymous

Page 25: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

PROBLEMS WITH DELEGATION

RELUCTANCE TO DELEGATE

NOT DONE WELL NO CLEAR SYSTEM, CONTROL

POWER CONSIDERATIONS

MOVE UP THROUGH POSITION DO NOT “LEAVE OLD JOB”

Page 26: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

PROBLEMS WITH DELEGATIONCONT’D

RELUCTANCE TO DELEGATE

TIGHTLY HELD /FAMILY OR ORGANIZATIONDON’T TRUST SUBORDINATE NOT TRAINED WON’T MAKE “RIGHT DECISION”

MATRIX STRUCTURES

Page 27: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

PROBLEMS WITH DELEGATION

RELUCTANCE TO ACCEPT

Page 28: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

LIMITS ON AUTHORITY

BEYOND SUBORDINATE’S WILLINGNESS, CAPACITY

DIFFERING ROLES

WORK RULES

Page 29: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

LIMITS ON AUTHORITY

NORMS, CULTURE

UNION RULES

DIFFERENT PERCEPTIONS

DIFFERENT BELIEFS

Page 30: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

CENTRALIZATION--DECENTRALIZATION

(INFLUENCING FACTORS)

STRATEGYENVIRONMENT ORGANIC, MECHANISTIC CORE, BOUNDRY SPANNERS UNCERTAINTY, CERTAINTY

TECHNOLOGY - INTERDEPENDENCE

Page 31: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

CENTRALIZATION--DECENTRALIZATION

(INFLUENCING FACTORS, cont’d.)

“COST OF DECISION”, RISK

UNIFORMITY OF POLICY

GEOGRAPHICAL DISPERSION

PHILOSOPHY, CULTURE

Page 32: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

CENTRALIZATION--DECENTRALIZATION

(INFLUENCING FACTORS, cont’d.)

AVAILABILITY OF MANAGERS ABILITY DESIRE

SIZE OF ORGANIZATION, GROWTH DIFFERENTIATION FORMALIZATION

Page 33: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

COORDINATION TOOLS

RULES, PROCEDURES, POLICIES

GOALS

HIEARCHY

PLANS

Page 34: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

COORDINATION TOOLS

TEAMS

COMMITTEE

LAISON

ORGANIZATION CULTURE

CULTURE IN SOCIETY

Page 35: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

SPAN OF MANAGEMENT

(FACTORS AFFECTING)

SKILL, STYLE OF SUPERVISOR

SKILL, STYLE OF SUBORDINATES

TYPE OF TASKS COMPLEX ROUTINE

Page 36: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

SPAN OF MANAGEMENT

(FACTORS AFFECTING, cont’d.)

COORDINATION OF INTERACTIONS FREQUENCY “SEVERITY”

ASSISTANCE ASSISTANTS GOALS, PLANS, ETC.

PHILOSOPHY, CULTURE

Page 37: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

TALL, FLAT

NUMBER OF LEVELS NUMBER OF MANAGERS

SPAN OF MANAGEMENT

?VERTICAL COMMUNICATION?

“FLAT” NOT NECESSARILY = DECENTRALIZED!

Page 38: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

CHAIN OF COMMAND

DIRECT LINES OF AUTHORITY

FORMAL LINES OF AUTHORITY

Page 39: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

UNITY OF COMMAND

REPORT TO ONLY 1 SUPERVISOR

Page 40: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

PLACING “SERVICE” DEPT.

ACCESSIBLE

“CLOUT”

“OWNED” BY A DEPARTMENT

LEVEL

TITLE

Page 41: ORGANIZING A FRAMEWORK, A PLAN TO ACHIEVE GOALS. STRATEGY GOALS ACTIVITIES GROUP THE ACTIVITIES COORDINATE THE ACTIVITIES ASSIGN TASKS SELECT, PLACE,

STAFF AUTHORITY

ADVISORY

SERVICE

CONTROL

FUNCTIONAL