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By: Sikandar Ali

Soomro2k12/BBA/47

TYPES OF ORGANIZATIONAL COMMUNICATION

• Organizational Communication is also defined as “A program that focuses on general communication processes and dynamics within organizations”

ORGANIZATIONAL COMMUNICATION:

Types

Formal

Electronic

Informal

1. Chain Network.

Mostly follows the chain of command.

2. Wheel NetworkRelies on a central figure act as a conduit for all communication.

Team with strong leader.

3. All Channel Network

All group members are communicate actively with each other.

Self – managed team

Small group chain criteria

TYPES OF NETWORKSCriteria Chain wheel All channel

Speed Moderate Fast FastAccuracy High High ModerateEmergence Moderate High NoneOf leader Member satisfaction Moderate Low High

• The ‘grapevine’ emerges from social and personal interests of the employees rather than formal requirements of the organization.

• It is important source of information.

• Research showed that 75% employees hear matter first.

Grapevine

Characteristics of Grapevine.

• it is not controlled by Management.

• Most employees perceive that it is more reliable and believable.

• It largely used to serve the interest of people.

Electronic Communication

Communication through electronic material like Computer, mobile phone etc.71% communication in organization.

• Email uses the internet to transmit or receive computer generated text and documents.

E-mail

Main drawback of Email

• Time consuming nature of email.• Estimated that 62 trillion emails are sent

every year.

• 60% (36 trillion) are non spam messages.

• (1 trillion= 10^12)

• it permits employees in an organization to have meeting with people at different location.

Video Conferencing

Video conferencing