organizational behavior analysis at whirlpool
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TRANSCRIPT
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Whirlpool
Findlay Division
Samantha Stone
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Table of Contents Whirlpool’s History Company Mission and Terminal Values
• Key Terminal Values Policies and Procedures
• Reinforcement Theory Employee Needs
• ERG Theory Teamwork at Whirlpool
• Types of Teams Dependent Variables Questions Sources
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Whirlpool’s HistoryBegan in
1911
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Mission and Terminal Values
MISSION VALUES
Everyone, Passionately Creating Loyal Customers for Life
Respect
Integrity
Diversity and Inclusion
Teamwork
Spirit of Winning
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Whirlpool’s Terminal vs. Instrumental Values
TERMINAL INSTRUMENTAL Respect Integrity Diversity & Inclusion Teamwork Spirit of Winning
Being Honest Being Honorable Being Helpful Being Responsible Being Capable Being Dependable Being Courageous
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Policies and Procedures
•Code of Ethics•Equal Employment Opportunity•Harassment•Hostile Work Environment•Sexual Harassment•Open Door Policy•Peer Resolution Procedure•Communications•Electronic Communication Policy•Personal Electronic Device Policy•Information Stations•Badges•Parking•Visitors•Hours of Work•Attendance Policy•Disciplinary Stacking Process
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ReinforcementsPOSITIVE REINFORCEMENT
Attendance RecognitionOn a point system;
employees are rewarded extra vacation days for perfect attendance.
• GoalShare Achievement Award• A quarterly cash payout
for people who meet or exceed Consumer Centered Manufacturing goals.
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…ReinforcementsPUNISHMENT PREVENTING EXTINCTION
Disciplinary Stacking System• 2 points for every day
missed.• Suspension depending
on severity of situations• Verbal Warnings• Written Warnings
Meetings Training Evaluations Signs Logging and Tracking Communication
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Employee Needs All employees have
needs! ERG Theory applies
to Findlay’s Division plant workers.
Recap on ERG Theory
Existence
Relatedness
Growth
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Employee NeedsERG Theory at Whirlpool
Existence Relatedness Growth
•Paycheck•401K Plan•Bereavement•Health Care Coverage•Safety•Retirement Benefits•Disability Coverage•Worker’s Comp•Rebates & Discounts
•Breaks•Parking•Paid Vacation•Communications•Health Center•Attendance Recognition•Employee Assistance
•Tuition •Reimbursement•Safety Gear Reimbursement•Job Bidding•GoalShare Achievement•Special Recognition Awards•Cross Training•Job Training
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Teamwork at Whirlpool
Findlay Division Teamwork
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Types of Teamwork Departmental
Management Teams
Virtual Teams
Consumer Centered Manufacturing Team
Consumer Centered
Manufacturing Team(CCM
Technicians)
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Consumer Centered Manufacturing Team
Whirlpool Production System (WPS) Build and Deliver To Demand (BDD) Rapid Innovation To Market (RIM)
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Dependent Variables Absenteeism
• Attendance Policy• Disciplinary Stacking
Process
Turnover• 9.6% Rate
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Conclusion to Organizational Behavior at Whirlpool
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Sources Interview with Kandy Stone,
Employee Employee Handbook Company Website
• www.whirlpoolcorp.com