Organising the Chaos

Lynley Lee ICT Manager AsureQuality Limited

Organising the Chaos

Lynley Lee

ICT Manager

AsureQuality Limited

AsureQuality

• Lynley Lee- ICT Manager - AsureQuality Ltd

- State Owned Enterprise (SOE) resulting from a merger of two SOE’s - AgriQuality Ltd and Asure NZ Ltd

- 1700 staff - 140 locations New Zealand and Australia- Head Office Auckland – Data Centre Christchurch- Approx 800 desktop, 300 Laptop, 200 thin terminals, 100

Handhelds devices- Food Quality Assurance and Biosecurity Services- Audit, Inspect, Verify and Certify food quality from Farm to

supermarket shelves around the world

Identifying the business challenges - 2003

• All areas of business have a much greater reliance on IT

• Increasing need for IT to be able to respond quickly or appropriately to customers and business needs and opportunities

• Need to move to integrated, seamless, paperless information systems

• Limitations in accommodating mobile computing• Greater need for integration with customers

Identifying the Technology Challenges

• Need for a tighter more standardised IT framework• Security Challenges - Business Continuity (DR)• Dated and superseded software and hardware• Right first time (Enterprise View)• Need to be agile & support new business initiatives• Need to deliver web services, manage identities,

integrate and share information• Provide secure access, anywhere and anytime• Need for technology policies

2003

First Principles

• Simple Rules (no desktops in the Data Centre)• Enterprise standards

- SAN- Backup Library- Central UPS- All Servers Racked- Cisco and HP

• Built on Existing Investments - No rip and replace

• Shift from Reactive Management

Making the Change

• People Development (right person, right job)- Leadership Development

• Technology Decisions- ZenWorks – Asset management, application deployment, remote control

- iChain – Secure all Internet Services, include authentication

- iFolder – My files with me, but also held at the Data Centre

- Identity – eDirectory creating a Central Identity Vault

- SUSE Linux (OES) – where appropriate

- Email – GroupWise • Security• Business Policies, Processes and Procedures

Progress 2004 – 2005

Building on the Foundations

• Key Strategies- Extending identity integration- Continuing transition to Linux- SaaS, SOA

• Blade Technology and Virtualisation• Collaboration

- More than just email- VoIP – IP telephony, Videoconferencing

• Maintaining Standards, Business ICT Leadership

Summary – ICT Leadership

• People Development• Simplicity, Responsive, Stable, Functional• Lower Administration, High Automation• Ease of Access for Users – With Enhanced Security

- Access from anywhere, anytime- One Identity- Business lead policies

• Effective Integration