OSD Presentationon

Organizational Effectiveness

Submitted By:-Mehul

Chandana(141231)Monil Shah(141232)Parag Chaubey(141233)

IntroductionFour Effectiveness ApproachesGoal ApproachResource-Based ApproachInternal Process ApproachStrategic Constituent Approach

Four Approaches

Que. 1

What are the advantages and disadvantages of the resource-based approach versus the goal approach for measuring organizational effectiveness?

Answer 1Goal Approach (approach associated with

OUTPUT) This approach emphasizes the ability of

organization to achieve its operating goals.Examples,

Market shareProfit increaseSales target etc

Answer 1

Pros:Straightforward approach, especially when

goals are measurable.Often appropriate for for-profit organizations

(profitability, market share,...)Cons:goals are often multiple & conflictinggoals are not always easy to identify & to

measure, especially for non-profit organizations (EX: "public safety" as a police department goal)

System Resource ApproachSystem Resource Approach (Approach

associated with INPUT)It Emphasizes the ability of the organization

to acquire scarce and valued recourses.Example,

Donations received by NGO

 

System Resource ApproachPros:It is mostly useful when other indicators of

performance are unavailable.EX: quality of a university measured as

amount of research grants, acquisition of top faculty, average SAT score of entering students

System Resource ApproachCons:It vaguely consider the organization’s link to

the needs of the customersIn it the assessment of effectiveness is indirect

(EX: police department has acquired 3 new cruisers; but did the crime rate go down?)

The approach assumes stability in the market place and fails to adequately consider the changing value of various resources as competitive environment and customer

Question 2

What are the similarities and differences between assessing effectiveness on the basis of competing values versus the strategic constituents approach? Explain.

Answer 2Strategic Constituents Approach

This approach measures effectiveness by focusing on the satisfaction of key stakeholders.

Stakeholders are divided into different constituent groups such as owners, employees, customers, creditors, community etc

Each of these constituents have different criterion of effectiveness

Answer 2Competing Values ModelThis approach to effectiveness acknowledges

that organisations do many things and have many outcomes

It combines several indicators of effectiveness into a single framework. The model was originally developed by Robert Quinn and John Rohrbaugh.

Their analysis found underlying dimensions of effectiveness criteria that represented competing management values in organisations.

Answer 2Similarity The similarity between assessing

effectiveness on basis of Strategic constituents approach and Competing values model is that both of these models take into consideration that effectiveness has no single measure and there can be different indicators of effectiveness in an organisation.

Answer 2Differences The major difference between these two

models is of the indicators of effectiveness. Strategic constituents approach measures effectiveness through the different effectiveness criteria od the strategic constituents and competing values model measures effectiveness through the management values of the organisation

THANK YOU