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CHAPTER FIVE

EMOTIONS

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MEANING OF TERMS

Affect : A broad range of feelingsthat people experience.

Emotions: Intense feelings that aredirected at someone or something. Moods : are feelings that tend to be

less intense than emotions and that

lack a contextual stimulus

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EMOTIONAL LABOUR

when an employee express

organizationally desired emotionsduring interpersonal transactions.

Felt Vs. Displayed emotions

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EMOTIONS DIMENSIONS

SIX UNIVERSAL EMOTIONS

Happiness

Surprise

Fear

Sadness Anger

Disgust

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EMOTIONAL INTELLIGENCE

(EI) Robbins:

EI is an assortment of no cognitive

skills, capabilities andcompetencies that influence apersons ability to succeed in

coping with environmentaldemands and pressures

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EMOTIONAL INTELLIGENCE

(EI) Mc Shane & Von Glinow:

EI is the ability to monitor your

own and others emotions, todiscriminate among them and touse the information to guide your

thinking and actions.

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EI DIMENSIONS

FACTORS THE ABILITY TO

Self-awareness- be aware of your feelings.

Self-management- manage ones own emotions and

impulses.Self-motivation- persist in the face of set backs and

failures.

Empathy -sense how others are feeling.

Social Skills- handle the emotions of others.

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EMOTIONS: OB

PERSPECTIVE

Decision making

Motivation

Leadership

Interpersonal conflict

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NEGATIVE EMOTIONS

Lead to deviant work placebehaviours.

Employee deviance-voluntaryactions that violate establishednorms and that threaten the

organization, its members, or both.

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CATEGORIES OF DEVIANT

WORK PLACE BEHAVIOURS Production- leaving early,

intentionally working

slowly Property- stealing, sabotage

Political- gossiping, blaming

coworkers Personal aggression- verbal abuse

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CONCLUSION

overt display of emotions

especially intense ones in workplace, is discouraged byorganizations