Cadbury India

Cadbury Dairy MilkAshok Hegde, Arun Khedwal,Sanjeev Shrivastva & Rutuja Dighe

8/18/2013

Contents

Sr. No. Index Page No.

1. Executive Summary 2

2. Global Market Summary & Consumption 3-4

3. Chocolate Market in India 5-6

4. Cadbury India 7-12

5. Financials Analysis 13-14

6. About Cadbury Dairy Milk Chocolate (CDM) 15-17

7. S.W.O.T Analysis 18-19

8. 5 C Analysis 19-20

9. Impulsive Chocolate Buying Behaviour and 20-24Pricing

10. Product life cycle of CDM 24-25

11. BCG Matrix 25-26

12. Cadbury & the Worm Controversy 27-29

13. Success Factors of Cadbury India Limited 29-31

14. Review of Past Promotional Programs 32-38

15. PEST analysis of the Chocolate Segment in 39India

16. Marketing plan Dairy Milk 40-41

15. Segmentation, Targeting, Positioning of 42-43Cadbury Diary Milk

16. Marketing Strategy 44-47

17 The Marketing Mix of Cadbury Dairy Milk 48-50Chocolate (CDM)

18 Conclusion & Recommendations 51

19 References 52

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Market

Driver &Challenges

Executive Summary

- The global chocolate market is estimated to be around $106 billion.

(Retail Market Value).

- 100 tons – of chocolate are consumed every second.

- Currently, the Indian chocolate market is worth around Rs

5,562 crore.

- India chocolate industry will be growing at the CAGR 23% by volume

between the years 2013-2018 and reach at 3,41,609 Tons.

Drivers Challenges

- Increase in disposable income - Rise in Cocoa prices

- Attractive pricing - Lack of government initiative

- Rising income levels - High entry barriers

- Chocolate Gifting - Price-sensitive consumer

- Opportunity to expand - High excise & Import duty

• - Experts feel that premium chocolates are replacing traditionalTrends

• Indian “mithai” and thus they are no longer a category just for

a category just for kids.

Segments

Competition

- Moulded Chocolate Segment - Count line Segment

- Choco-Panned Segment - Sugar-Panned Segment

Cadbury India Ltd (67%) Ferrero Rocher (6%)

Nestle (21%) Amul (3%)

Others (3%)

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Global Market Summary

Market Growth:-

• The global chocolate market is estimated to be around $106 billion.

• 100 tons – of chocolate are consumed every second.

Figure:2.0 Global Chocolate retail market Value (Source: Euromonitor)

Figure:2.1 Global Chocolate Region wise Market (Source: Euromonitor)

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Although the global market is still dominated by Western Europe and North America,

emerging markets clearly represent the future. The BRIC countries (Brazil, Russia, India

and China) accounted for 55% of global confectionery retail growth in 2011.

According to trade analyst figures, current hotspots include India (annual growth

rate 15%), China (9%), Russia (6%) and Mexico (3.8%).

Men's love of chocolate is on par with women's preference for the treat: A UK study by

research group Mintel revealed 91% of all women admit to eating chocolate – with the

men not far behind at more than 87%.

There are a number of trends within the chocolate industry that are driving growth; and

product innovation in 2010-11 brought a 16% increase in new product releases over

2009. Increasing disposable incomes as well as changing public sentiments regarding

health and our global community is the driving forces behind this growth in innovation.

Annual Per Capita Chocolate Consumption 2012.

Figure:2.2 Annual Per Capita Chocolate Consumption-2012

(Source: http://thecnnfreedomproject.blogs.cnn.com/2012/01/17/who-consumes-the-most-chocolate/)

In Asia, chocolate hasn't traditionally been the sweet of choice, market analysis firm Euro

monitor International reports. Right now, Indians eat only 165 grams (less than 6

ounces) of chocolate a year. The Chinese eat only 99 grams (3.5 ounces).

The per-capita consumption in India of chocolates has increased from 40gm in 2005 to

150-165 gm now and there is a lot of scope to grow even further.

Chocolate Market in India

India is the world's fastest growing market for chocolates. Registering 15% annual growth

between 2008 and 2012, the Indian chocolate industry is projected to grow at an even

higher rate in the coming years

Currently, the Indian chocolate market is worth around Rs 5,562 crore.

The Population of India in 2013 is 1.27 billion. The chocolate consumption number comes

around 2,09,550 ton.

400 Kgs of chocolate consumption in India per minutes.

Low priced unit packs, increased distribution reach and new product launches can be said

to have fuelled this growth.

The industry has a positive outlook due to phenomenal growth in the confectionery

industry, rising per capita income and gifting culture in the country. The per capita

consumption of chocolates is increasing in the country which will continue to flourish the

market revenues. It is expected that India chocolate industry will be growing at the CAGR

23% by volume between the years 2013-2018 and reach at 3,41,609 Tons. The dark

chocolates are expected to account for the larger market share when compared to milk

and white chocolates in the coming years. The introduction of medicinal and organic

ingredients in the manufacturing of chocolates had lead to a new trend and development

in the country, which will be adapted by major manufacturers to remain active in the

market.

Figure: 3.0 Indian Chocolate Market Shares 2013

(Source: Economic times News Paper)

In India chocolate consumption was very low in the early 90’s but as the decade advanced

the consumption drastically increased. The late 90’s witnessed a good chocolate market

condition. The chocolate market in India is dominated by two multinational companies –

Cadbury and Nestle. The national companies - Amul and Campco are other candidates in

this race. Cadbury holds more than 67% of the total share of the market. Nestle has

emerged by holding almost 21% of the total share. Apart from chocolate segment, there is

also a big confectionery segment which is flooded by companies like Parry's, Ravalgaon,

Candico and Nutrine. All these are leading national players. The multinational companies

like the Cadbury, Nestle and Perfetti are the new entrants in the sugar confectionery

market. (Management paradise) There are several others which have a minor share in

these two segments. According to statistics, the chocolate consumption in India is

extremely low. If per capita consumption is considered, it comes to only 160gms in the

urban areas. This amount is very low compared to the developed countries where the per

capita consumption is more than 8-10 Kg. Observing this fact it would not be appropriate

to consider the rural areas of India as it will be extremely low. This low consumption is

owing to the notion behind consuming chocolates. Indians eat chocolates as indulgence

and not as snack food. The major target population is the children. India has witnessed a

slow growth rate of about 10% pa from the 70’s to the 80’s. But as the century advanced

the market stagnated. This was the time when Cadbury launched its product- Dairy Milk as

an anytime product rather than an occasional luxury. All the advertisements of Dairy Milk

paid a full attention to adults and not children. And this proved to be the major

breakthrough for Cadbury as it tried to break the conventional ideas of the Indians about

chocolate. One of the oldest products of Cadbury which is still going strong is the

Cadbury’s Five Star which was launched in the year 1968 in India. Cadbury’s Five Star is

the most resistant chocolate to temperature and hence it is widely distributed all across

the country.

In early 90’s, the Cocoa prices became high due to which the manufacturers were forced

to raise their product prices. But as the new variety of chocolate was launched – the wafer

and the chocolate variety with the brand name Perk, the volume grew significantly. In the

late 90’s new players like Nestle also introduced these wafer chocolates with the name Kit

Kat resulting into the growth of the market.

Dark Chocolate is growing at a rate of 13% globally. But India is still at nascent

stage. There is less than 25% awareness amongst the young age segment.

Cadbury India

Cadbury India — a subsidiary of Mondelez International, the $32 billion global snacking

major formed in October last year after Kraft Foods decided to split its business.

Cadbury controls over 67% share in the Rs 5,562 crore chocolates segment in India,

followed by Nestle with 21% share and Ferrero with 6% share, industry insiders said

quoting data from market research agency Nielsen. Last year, sales of Ferrero India

and Nestle's chocolate segment grew 30% and 6%, respectively. The chocolate industry

in India works at different levels that include chocolate giants like Cadbury's Dairy Milk,

Nestle etc., small chocolate manufacturers, chocolate retailers, chocolate importers and

people who make chocolates at home.

Cadbury India operates in five categories – Chocolate confectionery, Beverages, Biscuits,

Gum and Candy. In the Chocolate Confectionery business, Cadbury has maintained its

undisputed leadership over the years. Some of the key brands are Cadbury Dairy Milk,

Bournvita, 5 Star, Perk, Bournville, Celebrations, Gems, Halls, Eclairs, Bubbaloo, Tang

and Oreo.

In India, Cadbury began its operations in 1948 by importing chocolates. After over 60

years of existence, it today has six company-owned manufacturing facilities at Thane,

Induri (Pune) and Malanpur (Gwalior), Bangalore and Baddi (Himachal Pradesh)

Hyderabad and 4 sales offices (New Delhi, Mumbai, Kolkata and Chennai). The

corporate office is in Mumbai.

Cadbury India enjoys a value market share of over 67 percent in the chocolate category

and our brand Cadbury Dairy Milk (CDM) is considered the "gold standard" for chocolates

in India. The pure taste of CDM defines the chocolate taste for the Indian consumer.

In the Milk Food drinks segment main product is Bournvita - the leading Malted Food Drink

(MFD) in the country. Similarly in the medicated candy category Halls is the undisputed

leader. Cadbury recently entered the biscuits category with the launch of the Worlds No 1

biscuit brand Oreo.

Toblerone, the legendary triangular Swiss chocolate, is over a century-old brand and

prides itself on being the only triangular chocolate. The launch of Toblerone in India is

in line with the business objective of growing and leading the premium gifting chocolate

market with ‘Gift like no one else’ as the brand theme.

The Cadbury Logo

Brand names act as a simple perceptual cue that identifies a product as one people are

familiar with or one they associate with particular attributes or features (Achenreiner and

John 2003). The famous Cadbury white/purple script logo is unique and original, yet

simple, familiar and somehow approachable (Figure 4.0). There is some element of a

guarantee about the product created by the signature logo. In fact, in Australia, Cadbury

is regularly voted as the most trusted brand in the country (Bradley, 2008). The appetising

visual of two glasses pouring milk into the signature is also well known and provides a

pictorial heuristic for the perceived benefit of “a glass and a half of full cream dairy milk”.

Figure: 4.0 Cadbury white/purple script logo (Source: Cadbury website)

Cadbury is also instantly recognisable because of its iconic purple packaging. Colour has

emotional significance and can prompt swifter recognition to packaging than either written

words or imagery (Tutssel, 2001). Cadbury uses colour for quick brand recognition across

its many forms of marketing communications, for example, in outdoor advertising and

television advertising. One recent survey has found that 88 per cent of UK respondents

recognised Cadbury’s purple, making it the third most recognised brand of those tested

(Fitzgerald, 2009). Cadbury’s particular shade of purple has also long had

associations with royalty and luxury (Bradley, 2008).

Cadbury’s signature colour is considered so valuable to the company for brand recall and

brand recognition that it has spent millions of dollars in legal fees attempting to prevent

other chocolate companies such as Darrel Lea from using purple in their marketing

communications.

The Cadbury logo, its brand name and signature colour is always clearly visible in all

marketing communications providing ease of brand recognition.

Vision, Mission & ValuesOur Vision

The Trust’s vision is of a just and peaceful society which recognizes the equal value of all people.

Our Mission

The Trust’s mission is to use all of our assets, especially our money, to work with others to bring about structural change for a more just and equal society.

Our Values

• Voice: The Trust is committed to ‘speaking truth to power’ by enabling the unfiltered voices of people’s real lived experience to influence those in power

• Collaboration: Recognizing that we can achieve little on our own, the Trust works in partnership with others to build movements for change

• Engagement: The Trust aims to use the power that having independent money gives us and to work with all our partners respectfully in the interests of our shared goals.

• Independence: The Trust sees a strong civil society, of which we are a part and which we will nurture, as a key mechanism for holding the powerful to account.

• Learning: The Trust seeks to learn from all the work we undertake and support – and to share that learning widely to increase impact.

• Innovation and Independence: The Trust will work over a sustained period of time to find and build an evidence base for new solutions to old problems

• Quaker values: The Trust respects its historical roots in Birmingham and in Quaker values, although now embracing all faiths and none.

PORTER’S FIVE FORCE MODEL FOR CADBURY

Five Forces model of Porter is a strategy tool that is used to make an analysis of the attractiveness of an industry structure. The Competitive Forces analysis is made by the identification of 5 fundamental competitive forces:

Entry of competitorsThe entry of competitors will be difficult because there are already well established companies within this market these include, mars, nestle, Ferrero, Kraft, Hershey’s and Lindt. These companies dominate the confectionary market with their own particular types of chocolates. This makes the barrier for entry very hard for another new company to start Cadbury’s competitors have the power to attract and influence the customers by more attractive substitute, prices and marketing techniques.

Threat of substitutesThe main threat of substitutes which Cadbury’s and any other confectionary brand is the supermarket own brands this is because they tend to copycat popular chocolates for example nestle Kit Kat and provide their own brand on the shelves at a cheaper price. Moreover, the only hindrance that might affect the production of Cadbury is to find a good location and gather the requirements for the smooth entry and the foreign policy that might affect its operation.

Bargaining power of buyersFor Cadbury’s they have a large buying power being one of the largest confectionary producers in the world, but this may be threatened due to the June 2006 recall of chocolate bars which contained salmonella this has been said to affect Cadbury’s and should lose some of their buying power. However Cadbury’s buyers are scattered all around the world and they are in billions. The price subjectivity of the products is not a question for the people but the increasing number of competitors that offers the same type of products at a lower cost might be the cause of customer loyalty alteration. Thus Cadbury has to be very precautious in deciding about prices and keep the customers satisfied.

Bargaining power of suppliersCadbury prides itself on creating and maintaining positive relationships with its suppliers all over the world. It has a large purchasing power and the suppliers of agricultural commodities offer a product that is far from unique and hence Cadbury has higher bargaining power than its suppliers as the industry relies heavily on a complex agro business supply chain. Although there is an existing competition, raw materials like nuts, milk, cocoa or special ingredients are sufficient enough to satisfy Cadbury’s production. Cadbury’s have the main power over its suppliers because they are so large companies supplying them need their business so Cadbury’s can use economies of scale and buy there raw materials for cheaper and more in bulk than a medium sized business could.

Rivalry among the existing playersMany businesses are competing against Cadbury and planning to take over the supremacy the company has for several years. Several competitors are continuously developing their products and innovating ideas to make competing even harder. Companies such as Nestle, Hershey’s, Ferrero etc. are Cadbury’s main rivals because they are also long established confectionary brands and like Cadbury are developing new ranges of products new promotions. Rivalry will always be strong among these companies because they sell from the same types of stores and there products are similar in some respects.

Organization structure of Cadbury

MARKETING AND SALESThe main things that are dealt with in the marketing and sales departments are: Market Research, both primary and secondary research * Promotion * Advertising * Sales There are the four P's of Marketing and Sales, Promotion, Price, Product, Place.

FINANCEThis department is vital for CS to maintain their objectives especially the aim for worldwide growth. The finance department is important for CS because it is responsible for the control of money in CS. This is important towards CS aims, especially growth because the finance function if the cost is mot monitored, CS could lose the cost, which causes CS objectives to be reduced.

ADMINISTRATION AND IT SUPPORTAdministration and IT support department have been keeping things clean, taking orders, ensuring all machinery is of a good standard. Cadbury’s have decided that their computers are too old and out of date and that they need to buy new, more developed in technology ones. When the new computers are delivered Administration and IT support would check them out and make sure that they are the correct order.

OPERATIONSThey are in charge of materials and any new materials needed would have to be bought. They may even have the Administration and it support department publish new posters and have letters sent out about the new look of the product.

RESEARCH AND DEVELOPMENTThe work of research and development involves developing new products and improving current ones through various forms of research. New products and improvements to current products are needed to meet the requirements of customers

CUSTOMER SERVICESCustomers are the most important people for Cadbury. Cadbury say that customers are simply the natural resource upon which the success of Cadbury depends upon.

HUMAN RESOURCESDevising techniques to measure and reduce labor turnover. Planning ahead to make sure that every department has enough staff. HR planners operate a flexible workforce, which has numerical,

PEST Analysis of CadburyCadbury is synonymous with chocolate consumption worldwide. Opening shop in the early 19th century, Cadbury has emerged as a global brand with factories and offices the United Kingdom and North America, and a notable presence in Asia and Africa as well. In 2008, the Schweppes brand was sold to the Dr Pepper Group, and in 2010, Cadbury was acquired by Kraft foods in the US. Hence, Cadbury and its range of products are now owned by the American confectionary giant.

The following is a PEST analysis of Cadbury which also will help to shed light on

various external factors that affect the chocolate industry. We will make special

emphasis on Cadbury UK, as this is where the company originally began.

Political

In the context of the UK, the change of government from the Labour party to the

Conservative/Liberal Democrat is bound to influence Cadbury’s operations. By last

estimates, the 8 Cadbury factories in the UK had employed 3,000 workers.

However, the stringent restrictions on the entry of skilled workers from rest of

Europe can affect Cadbury’s hiring decisions in the future.

The imposition of taxes is yet another political factor that will determine how

Cadbury manages its investment and payment to shareholders. For example,

Value-added Tax rose by 2.5% in 2010 and increased chocolate prices and reduced

sales. And even before that in 2007, Cadbury Schweppes decided to outsource a

major portion of its accounting and HR to an Indian firm in the face of increasing

operational expenses and reducing margins. If other business units follow suit, this

can result in a loss of hundreds of jobs across the globe. But conversely, it will also

create new employment opportunities in countries like India.

Economic

Even though the global economic downturn did affect Cadbury’s expansion plans

(owing to a reduction in disposable income of customers and other stakeholders),

sales actually remained quiet steady. In fact, Cadbury was able to gain a 30%

increase in its annual profits, predominantly from the sales of Dairy Milk and

Trident. But even then, recession did play its part as the company managed only to

hit the lower end of its 4%-6% revenue for 2009, the peak of the recession. And

while Dairy Milk chocolate and Trident Gum sold well, other brands like Halls also

saw a rise in their annual sales.

Social

In one respect, Cadbury was born as a result of social factors. Being run by a

Quaker family, their opposition to alcohol served as the basis of running a business

that sold tea, coffee, cocoa, and liquid chocolate. But while chocolate and other

products sold by the company are socially acceptable worldwide, Cadbury has

been on the receiving end of controversies, the recent one involving Cadbury

products being ‘Halal Certified’to cater to Muslim markets around the world.

In addition, there are also concerns in the western world owing to rising cases of

obesity, especially among children. Many nutritionists recommend people to

reduce their consumption of chocolate and candy, which is likely to affect Cadbury

sales in the future.

Technology

Finally, technology has changed Cadbury’s production and packing process over

the years, starting with the introduction of new brew machines to blend coffee

and cocoa gains. Recent moves in this regard include the use of pathogen testing

systems and filing patents for heat-resistant chocolate.

Organisational Culture

Definition“Organisational culture is commonly defined as the attitudes, values, beliefs, norms and customs which distinguish an organisation from others” – (Carnall, 2007).

How is culture formed? Organisations history (the life cycle of the company)

Organisation characteristics, e.g. size, complexity, formalization (rules, politics and norms)

The founders and owners (exerting influence)

The environment (Juridical, economic, cultural and technological)

Types of culture Networked, Mercenary, Fragmented and Communal (Goffee, 1998)

Comparison of Kraft’s and Cadbury’s culture

Types of Culture Characteristic Traits Cadbury Kraft

Networked

Participation Friendship & Networking Networking throughout the organization Helping others

ü ü

ü ü

Mercenary

Performance and effectiveness Hard work Material reward Destroying competition

ü ü

ü ü ü ü

Fragmented People working alone Few links with colleagues Aiming for goals outside organization

Communal

Deep friendships Shared values of sociability Family atmosphere A passion for the business Sense of value in work

ü ü ü ü ü

ü ü

Implications of cultural change on Kraft and Cadbury

Implications on Kraft Implications on Cadbury

Strengthened Brand Damaged Heritage

Drives higher performance leading to higher revenue Lower moral and performance

Better control of the organisation Staff burn-out

Better reputation Risk of losing benefits schemes to American procedures

Efficiencies through alignment of procedures and processes

Trust Issues

Alignment of goals Weakened Brand

The impact of cultural change on Cadbury Staff would be de-motivated leading to low morale, reduced of productivity

and loss of revenue Risk of resignation resulting from change of process, e.g. technology

Lack of trust leads to weak loyalty, and reduced open communication Conflict leading to stress and increased emotion Feelings of insecurity and uncertainty of the future Risk of diminishing Cadbury’s brand

Ethical business practices of

CadburyCadbury Schweppes was formed by a merger in 1969 between Cadbury and

Schweppes. Since then the business has expanded into a leading international

confectionery and beverages company. Through an active programme of both

acquisitions and disposals the company has created a strong portfolio of brands which

are sold in almost every country in the world. Cadbury Schweppes has nearly 54,000

employees and produces Fast Moving Consumer Goods (FMCG).

Its products fall into two main categories:

• confectionery

• Beverages.

Its portfolio of brands include leading regional and local brands such as Schweppes, Dr

Pepper, Orangina, Halls, Trebor, Hollywood, Bourn vita, and of course, the Cadbury

Masterbrand itself. These products are sold in a range of countries depending on

consumer preferences and tastes.

The core purpose of Cadbury Schweppes is "working together to create brands people

love". It aims to be judged as a company that is among the very best in the business

world - successful, significant and admired. The company has set five goals to achieve

this, one of which relates to Corporate Social Responsibility (CSR) - "To be admired as a

great company to work for and one that is socially responsible to its communities and

consumers across the globe".

This goal clearly states Cadbury Schweppes' responsibilities and recognizes that what it

does as a business impacts on communities and the lives of consumers.

Cadbury Schweppes takes its corporate social responsibility agenda seriously. As such it

is a member of organizations like Business in the Community, International Business

Leaders Forum and the Institute of Business Ethics. These organizations seek to

improve the impact companies have on society. A key part of the Cadbury Schweppes

approach to business lies in its ethical behaviour and close relationship with its

stakeholder groups. As a company it believes that: "Respecting human rights and trading

ethically is fundamental to the way we work, not just within our owned and operated

businesses but also in how we interact with our wider value chain.*"

In 'Our Business Principles' Cadbury Schweppes continues: "We believe that good

ethics and good business go together naturally, to produce the best long term results for

all our stakeholders."

The original Cadbury company was heavily influenced by the Quaker values of the

Cadbury family who started the chocolate business over 150 years ago. The Quakers

promote justice, equality and social reform. The legacy of these ideals informs Cadbury

Schweppes' culture today and unites its many businesses around the world who uphold

this heritage and act in an ethical manner.

From the outset, Cadbury treated employees with respect and cared for their welfare.

The company's site at Bourneville, near Birmingham, has always been more than just a

factory having extensive amenities such as housing, sports facilities and parks all being

part of the original complex.

Cadbury India’s Market Share in different Segments 2012

For more than six decades now, Cadbury has enjoyed leadership position in the Indian

chocolate market to the extent that 'Cadbury’ has become a generic name for

chocolate products. Cadbury has leading brands in all the segments viz bars (Dairy

Milk, Crackle, Temptations), count lines (5 star, Milk Treat).

Figure: 4.1 Cadbury India’s Market Share in different Segments 2012

(Source: Business today: http://businesstoday.intoday.in/story/kraft-takes-over-cadbury-india-changes/1/21920.html)

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Cadbury’s Market Segment:-

Market place for any product is comprised of many different segments of consumers, each

with different needs and wants. Market segmentation can be defined in a number of ways

such as:

Demographic variables: - (e.g. Consumers age groups, gender, material states income nb

etc…).Current Population of India - India, with 1,270,272,105 (1.27 billion) people is the

second most populous country in the world. With the population growth rate at 1.58%, India is

predicted to have more than 1.53 billion people by the end of 2030. More than 50% of India's

current population is below the age of 25 and over 65% below the age of 35.

Geography: - About 72.2% of the population lives in some 638,000 villages and the rest

27.8% in about 5,480 towns and urban agglomerations. So India is the biggest market for

Chocolate in terms of population.

The lifestyle of consumers (i.e. their interests and activities) the benefits which consumers

look for in a product or on the occasions when the product might be consumed.

Cadbury takes into account all these factors when producing a range of products.

It targets different segments within the market, are as follows: -

Break segment: – Products which are normally consume as a snatched break and often

with tea and coffee, for example Cadbury’s Perk and Oreo Biscuits.

Impulse segment: – These products are often purchase on impulse, eating these

and then. They include product such as Cadbury’s Dairy Milk.

Take home segment: – This describes product that are normally purchased from

supermarkets, taken home consumed at a later stage.

The price of Cadbury dairy milk is reasonable and affordable. So a person does not need

to think much before purchasing it, they can easily buy it any time when they want to buy.

The income of a person does not play any important role in it.

Cadbury dairy milk will not be much affected by the generation differences. All types of

peoples like to purchase the Cadbury dairy milk when they want to buy it.

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Behavioural factors: -

Decision: - The decision is taken by the children and youngsters. They play an important

role in taking the decision of when to buy the Cadbury dairy milk.

Occasions: - For purchasing the Cadbury dairy milk no special occasions are

required. People can easily purchase it on regular basis. Occasionally such as Diwali,

Rakshabandhan, the sales of Dairy Milk increases.

Psychographic: - The psychology of how consumers think, feel, reason, and select between

different alternatives (e.g., brands, products, and retailers). The psychology of how the

consumer is influenced by his or her environment (e.g., culture, family, signs, media). Here

Cadbury wins the race & Cadbury become a part of lifestyle as a loyal brand.

Brands in fact influence consumer behaviour in a number of ways:

Reassurance: - A brand is a stamp of authenticity. It adds value by promising

‘replicability’ and helps to establish repeat purchase patterns. In a foreign country, people

seek the reassurance of familiar brands, even though they are presumably traveling to find

new experiences! This is why tourists and travelers around the world feel comfortable on

eating at McDonald’s.

Value Expression: We choose brands that reflect the individual values that we

possess as individuals. We do this to communicate the desired signals in the highly

social environment we inhabit.

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Chocolate Brands of Cadbury India:-

High Premium

Snack Indulgence

Low Price

Figure: 4.2 Cadbury Chocolate brand Segment

Source: http://www.mondelezinternational.com/in/en/Brands/index.aspx

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Financials Analysis

Cadbury India, whose revenue growth has consistently outperformed the economy over

the past few years, experienced the first hints of a slowdown in 2012, incidentally its first

year under new parent Mondelez International.

Its revenues increased 20.8% to Rs 4,065 crore, the lowest growth rate since 2006 and

a sharp deceleration from the 34.4% growth recorded in 2011. Profit after tax increased

by 2.1% to Rs 303.4 crore. This slowdown will be seen as a small setback to Mondelez

International's plans to rev up growth in emerging markets.

Figure: 5.0 Cadbury India Sales & Net Profit (Source: http://www.indiainfoline.com/)

Mondelez International came into existence in October 2012, when grocery and snacks

giant Kraft was split into two companies. Its international business, including Oreo cookies

and Cadbury, was spun off and named Mondelez while most of the US assets remained in

Kraft. Kraft had acquired Cadbury in January 2010.

Cadbury India experienced a slowdown in sales and profit in 2012, despite launching

legendary Swiss triangular chocolate brand Toblerone, as consumers cut back on

discretionary products, many even trading pricier chocolates with lower priced candies

and confectionery.

Cadbury India had launched products such as Silk and Bournville, and entered the

biscuits segment in the past two years, which drove the growth,"The availability of foreign

brands such as Ferrero Rocher and Lindt in the premium segment could be hampering

growth in that category."

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Profit & Loss of last six year:-

Particulars Dec-12 Dec-11 Dec-10 Dec-09 Dec-08 Dec-07

INCOME :Sales Turnover 4,272 3,522 2,615 2,045 1,751 1,442Sales Growth 21% 35% 28% 17% 21% 21%Excise Duty 206 157 112 111 163 148Net Sales 4,066 3,365 2,503 1,934 1,589 1,293Other Income 58 123 30 14 25 23Stock Adjustments 52 11 83 -16 51 17Total Income 4,176 3,499 2,617 1,932 1,665 1,333EXPENDITURE :Raw Materials 1,576 1,248 904 617 522 395Power & Fuel Cost 81 61 53 37 30 25Employee Cost 272 239 167 134 120 112Other Manufacturing Expenses 594 533 448 295 284 228Selling and Administration Expenses 1,157 924 698 543 462 378Miscellaneous Expenses 44 45 34 25 4 16Less: Pre-operative Expenses

- - - - - -CapitalisedTotal Expenditure 3,725 3,051 2,303 1,651 1,421 1,154Operating Profit 451 448 314 281 244 179Interest 6 4 4 3 5 2Gross Profit 445 444 310 278 238 177Depreciation 79 67 61 44 37 34Profit Before Tax 366 376 249 234 202 143Tax 116 84 65 38 35 18Fringe Benefit tax - - - 1 3 2Deferred Tax -53 -5 -25 7 -2 6Reported Net Profit 303 297 209 189 166 118Extraordinary Items 0 -0 -3 -0 1 -9Adjusted Net Profit 303 297 211 189 165 127Adjst. below Net Profit - - - - - -2P & L Balance brought forward 884 624 443 390 343 244Statutory Appropriations - - - - - -Appropriations 38 37 28 135 119 17P & L Balance carried down 1,150 884 624 443 390 343Dividend 6 6 6 6 6 7Preference Dividend - - - - - -Equity Dividend % 20 20 20 20 20 20Earnings Per Share-Unit Curr 97 95 67 60 51 35Earnings Per Share(Adj)-Unit Curr NA NA NA NA NA NABook Value-Unit Curr 424 329 236 171 144 122

Figure: 5.1 Cadbury India P & L

Source: India Infoline (www.Indiainfoline.com)

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About Cadbury Dairy Milk Chocolate (CDM)

Cadbury Dairy Milk encapsulates an enormous breath of emotions, from shared values

such as family togetherness, to the personal values of individual enjoyment. It stands for

goodness. A moment of pure magic!

Cadbury Dairy Milk (CDM) entered the Indian market in 1948, and since then for

consumers across India, the word Cadbury has become synonymous with chocolate.

CDM remains at the top of the Indian chocolate market not only because of its most

delicious, best tasting chocolate but also because of its memorable communication.

Cadbury’s own milk chocolate bar, made by adding milk powder paste to the dark

chocolate recipe of cocoa mass, cocoa butter and sugar, was launched in 1897. But it

did not attract a lot of interest. Swiss manufacturers were leading the field in milk

chocolate, with much better products than their rivals. So in 1904 George Cadbury was

tasked with developing a milk chocolate bar that was to have more milk than anything

else on the market.

All sorts of names were suggested: Highland Milk, Jersey and Dairy Maid. But when a

customer’s daughter suggested Dairy Milk, the name stuck.’ George Cadbury

Dairy Milk was launched in June 1905. It was sold in unwrapped blocks that could be

broken down into penny bars. Gradually it became more and more successful – Cadbury’s

biggest seller by the beginning of the First World War. And by the early 1920s it had taken

over the UK market. And of course, it’s still with us today. Cadbury Dairy Milk has become

a megabrand, available in many different varieties and all over the world.

Cadbury Chocolate constantly creates or acquires new products to add to their range of

offerings. Major chocolate brands produced by Cadbury include the bars Dairy Milk,

Crunchie, Caramel, Wispa, Boost, Picnic, Flake, Curly Wurly, Chomp, and Fudge;

chocolate Buttons; the boxed chocolate brand Milk Tray; and the twist-wrapped

chocolates Heroes.

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Figure: 6.0 Cadbury Dairy Milk Chocolate

(Source: Cadbury’s Purple Reign)

Earnings sensitivity factors:-

- Cocoa bean, Sugar & Solid milk (milk powder) prices: Domestic as well as international

prices of key raw material – cocoa, Sugar & Milk has significant impact on margins. Good

monsoon ensures adequate availability of raw materials, which are mainly agricultural in

nature.

- Rupee depreciation improves export realizations; however it also makes import of raw

material (esp. cocoa) expensive.

- Excise duties: Changes in excise levied on malt and chocolate influences end product

prices and thereby volume growth as well as margins.

- Changes in custom duties and foreign exchange fluctuations, as 20% of raw material are

imported.

- Competition from MNCs like Nestle as well as imported brands. Increasing competition

puts pressure on advertisement budget and margins. However on the positive side, it

helps in expanding the market.

Some of the key growth drivers being:-

- Tradition of gifting sweets

- Shifting in consumer preference (from traditional ‘mithai’ to chocolates)

- Increasing awareness - demand for sugar-free and diet chocolates among consumers.

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- Expansion potential due to lesser penetration

- Rising income levels and rapid development in rural markets.

However, there is a long way to go for the Indian chocolate industry. Increasing

awareness, rising disposable income, shifting in Indian consumer preference and rapid

development in rural markets shows there is a huge untapped market that the

chocolate manufactures can capture.

Cadbury India distribution network India

Cadbury’s brands are available in over a million outlets across the country. Cadbury is

also focusing intensively on achieving distribution equity. Though it takes much more time

and effort to build, but once built, distribution equity is hard to erode. With technology and

competitive pressure slash in it is becoming increasing difficult for marketers to retain a

unique product differentiation for long period. In a product and price parity situation, the

brand that sells more is the one that reaches the highest number of customers.

To tap this huge potential Cadbury's distribution channels include the manufacturing

warehouses where the chocolate production takes place. This is followed by wholesaler &

then followed by retailer.

Due to 65 years of presence in India - has deep penetration- 2,500 distributors; 550,000

retailers, 60 mid urban (22%) customers. The modern trade is handled separately.

A schematic representation of the entire distribution channel is given here:-

CADBURYS INDIA LIMITED

CNF in each district CNF CNF CNF CNF

Distributors DIS DIS DIS

RetailersRET RET RET

Figure: 6.1 Cadbury India distribution network India

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S.W.O.T Analysis

Strength

Cadbury being a reputed company has its brand name as one of its biggest strengths. It

has been present for over 65 years even before competition could peep-in. Due to its

presence for so many years people tend to associate chocolate with Cadbury. It is almost

as if Cadbury is synonymous with generic category chocolate. Cadbury is a very profitable

organization, generating revenue in billions. Cadbury India Ltd is supported by its parent

company, Mondelez International. A large range of products like - chocolates, beverages,

malted foods etc. are manufactured by Cadbury. These products are reasonably priced to

suit different economic consumer categories. Celebrity endorsements have increased

sales and also added glitter to the brand name. Cadbury India has the biggest market

share at 67 per cent while Nestle is the second largest at 21 per cent. Amul & other holds

the rest. In spite of innovation in the chocolate segment, their basic chocolate, Dairy Milk,

still seems to remain the all-time favourite of most people. Low cost of production due to

economic of scale. That means higher profits, better market penetration with the strong

distribution network.

Weaknesses

The scenario of worms being found in Cadbury chocolates lead to a temporary decline in

sales. Also Cadbury offers a limited variety of products as opposed to other leading

competitive brands, e.g. Amul and Nestle that offer an array of products like biscuits, dairy

products, etc. One of the major raw material i.e. Cocoa has to be imported leading to

bunched imports and higher inventory. Also majority of markets in India are not Air

conditioned and hence cannot store chocolates at least during hot summers, which limits

the market access. There is lack of penetration in the rural market where people tend to

dismiss it as a high end product. It is mainly found in urban and semi-urban areas. The

operating profit of the company declined, declining profitability will adversely affect the

operations of the company. Poor technology in India compared to current international

technologies.

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Opportunities

As Cadbury has established itself very well in the Indian market, it can now narrow down

to some popular products and can bring down its own individual Cadbury’s store. It has

capabilities to increase the range of products manufactured. The company can easily

venture into new segments individually or jointly. Another very important opportunity that

can be observed is the introduction of foreign products in India. The company can focus

on targeting urban areas and developing sectors by working on availability and

affordability. The company aims at bringing efficiency in logistics and distribution. This

can very well be achieved by using information technology. Cadbury can also focus on

gaining profits through chewing gum market in India.

Threats

As Cadbury has already faced a worm scandal, its reputation has been put at stake by the

competitors trying to exploit this situation. Cadbury faces a serious threat in the

confectionery segment from companies like Amul, Nestle, etc. As Cadbury produces

chocolates and a few related products, effective management of all the areas proves to be

difficult at times. Trends of purchase may change with the ever-changing taste preference

of consumers. Changing restrictions and rules from Government quality control boards

may result in pressure on the production of the company & cost increase. Also, Cadbury is

exposed to rise in the cost of cocoa beans, dairy products and other vital ingredients.

5C Analysis

Company: - Cadbury dairy milk is a brand of chocolate made by Cadbury Plc. unit of Kraft

Foods and sold in several countries around the world. It first went on sale in 1905 in the

United Kingdom. The current parent is Mondelez International.

Customers: - The prospective customer of dairy milk range from 5 to 60 years of age.

Since dairy milk has a range of product suited for every member of the family. The aim is

to strengthen the brand relationship in the current consumer’s life. The ranges of

customers vary for diary milk. Whereas some buy it as an alternative for sweet others buy

it as a gift item. The consumers mostly buy the product on impulse and are influenced by

taste/flavour and then by company/brand.

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Competitors: - The main competitors of Dairy milk in India are Nestle, Ferrero Rocher,

Amul chocolates & unbranded chocolate. The high end chocolates (Bournville and silk)

also face competition also face competition from the imported Swiss chocolates. But one

of the biggest advantages the dairy milk has over its competitors is the brand loyalty that

it has got. The excellent advertising, reach and accessibility have made it the top of mind

brand in the chocolate category.

Climate: - The climate for the chocolate industry and dairy milk in particular seems very

attractive in a country like India. With the size of the market being so big along with

encouraging category growth the prospects look very good. Since the product is not

seasonal and the margin is also good makes the climate for the industry even better.

With new innovations coming up in terms of product and packaging the market is still on

a growth curve.

Collaborators: - As already said Cadbury dairy milk manages a huge range of retailers

and whole sellers who make up the collaborators. Over the years the company has

partnered with various other companies like Adam Philippines in 2001 so that diary milk

has a much wider distribution network in the Philippines.

Impulsive Chocolate Buying Behaviour and Pricing

Impulsive behaviour occurs when the consumer is looking for immediate hedonic benefits.

It is commonly associated with urges to smoke, drink, overspend or overeat. 'Impulsive

behaviour' is defined by 'Consumers experiencing an irresistible urge to consume', which

they might even regret later.

Whether an individual focuses on cost or the benefit of impulsiveness depends on the

chronic values of the consumer, which forms the core of its personality. Hedonic

personalities will focus selectively on the benefits than the cost of impulsiveness and

are considerable uninfluenced by the costs. Hence, such individuals become insensitive

to price aspect when their hedonic urge is driving the purchase decision.

Let us explain the growth of the market at the higher end of the spectrum in recent years in

chocolate category with this argument. The product offerings on the higher end are of rich

chocolate (e.g. Dairy Milk Silk) based products (associated with taste and pleasure) instead

of wafer-based offerings (which serve as a snack). This shows that brands

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command a better premium when an impulsive urge rather than functional benefits are

the prime motivators for purchase.

Even though chocolate buying behaviour is impulsive, research suggests that the relative

accessibility of inputs such as costs versus the benefits of impulsiveness influences

impulsive behaviour. Impulsiveness is unaffected by cost highlighting arguments which

explains the ineffectiveness of advertisements discouraging cigarettes, alcohol, etc.

When the benefit of impulsiveness was the pleasure of yielding to temptation, the

advertisements, that 'triggered the desire' or 'highlighted the benefits of giving in to the

temptation' appealed most to the hedonic individuals. However, the prudent

personalities give more value to the cost than the benefits. Thus, the benefits are

relatively non-influential in judgment. Thus, advertisements that justify the cost of

impulsiveness can help provoke impulsiveness in such consumers.

Consumer Trends

- Mithai- the traditional Indian sweats is getting expensive and substituted by

chocolates among upwardly mobile Indians. Instead of buying sweets on

Raksha Bandhan, Diwali, people prefer to buy chocolates.

- The range and variety of chocolates available in malls seems to be growing day

by day, which leads to lot of impulse sales for chocolate companies

- Chocolates which use to be unaffordable, is now considered mid-priced.

- Designer chocolates have become status symbols.

This clearly means that the three main factors like demand for products, conducive

regulations and customised talent are abundant in India.

Traditionally, chocolates were always targeted at children. But stagnancy in growth rates

made the companies re-think their strategies. Cadbury was the first chocolate company

that took the market by storm by repositioning brands at adults, as opposed to children.

Chocolates are consumed as indulgence and not as snack food, as prevalent in western

countries. Almost 75% chocolates are impulse purchases. Chocolates are bought

predominantly by adults and gifted to children. The wholesaler usually deals in all kinds of

FMCG goods, Foodstuff in addition to the chocolates. The items like chocolates are

placed near the counter. Chocolates are primarily sold through Kirana Stores, Gift stores,

Medical Stores, canteens, Pan-Bidi stores, Bakeries, Sweet Shops, Super market etc.

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The majority of consumers are buying chocolates from Super market & discounted stores.

The details summary from where the consumers are buying is shown in the below graph.

Figure: 9.0 from where the consumers are buying Chocolates

Growth Opportunities in Indian Chocolate Industry

Untapped Market & Limited Consumption

The fact that chocolate is not a traditional food, high prices and domestic production

Problems will provide the main problems to market growth. As these markets develop,

prices will fall making these products more accessible to the wider population.

However the Indian market is still untapped and provides immense scope for growth,

both geographically as well as product basket wise.

Chocolates right now reaches about 70mn to 75mn consumers. It is estimated

that Chocolates have a potential market of about 116mn consumers.

Chocolate consumption in India is extremely low. Per capita consumption is around

160gms in the urban areas, compared to 8-10kg in the developed countries. The per

capita chocolate consumption in India is still much below the East Asian standards.

Hence per capita consumption has an immense scope for improvement.

In rural areas, it is even lower. Chocolates in India are consumed as indulgence and not

as a snack food. A strong volume growth was witnessed in the early 90's when Cadbury

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repositioned chocolates from children to adult consumption. The biggest opportunity is

likely to stem from increasing the consumer base. Leading players like Cadbury and

Nestle have been attempting to do this by value for money offerings, which are

affordable to the masses. We also believe that the near term opportunity lies in

increasing penetration rather than increasing intensity of consumption.

Changing Attitudes & Consumption Pattern

In the past, chocolate consumption had been restricted by low purchasing power in the

market. Chocolates and other cocoa-based snack foods were looked upon as food

suitable only for elitist consumption till recently. But with the launch of lower-priced,

smaller bars of chocolate in the last two years and positioning of chocolate as a substitute

to traditional sweets during festivals, have boosted consumption.

Urban consumers now buy chocolates and confectionery for everyday

consumption. Earlier, they would buy them mostly during festivals. Also, more and

more Indian consumers are replacing traditional sweets with chocolates.

Almost 20% of chocolate sales in at the retailer come from adult chocolates. "Adult

chocolate consumption is getting a fillip from modern retail.

Figure: 9.1 Chocolates Consumption Pattern

Indians now prefer chocolates over other Indian sweets because of health considerations.

This has also helped in opening the bakery segment to the chocolate manufacturers. We

have bakery chains which have launched their own brands of chocolates as an offering

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Chocolates which were considered to be an elitist food hit the fancy of masses looking

for a change in life style at affordable cost.

Rural Expansion: - Rural market and small town markets are seen as the key to spurring

double-digit growth. Products such as liquid chocolate packs from the existing portfolio are

expected to enable rapid acceptance.

Leverage India for Off-Shoring: - India is being leveraged for export of finished goods, as

a superior destination for manufacturing best practices, and for BPO opportunities.

All the above points bring us to a conclusion that there’s an immense scope for growth of

chocolate industry in India not only in its offering pattern but also for increment in its total

consumption value and size.

Product life cycle of CDM

The product life cycle model helps marketers identify the different stages that the sales

and profits of a product go through during the course of its lifetime. There are five stages

to the product life cycle: introduction, growth, maturity, saturation and decline.

1. Introduction: Sales are slow as the product is not yet known. Costs are high due to

heavy marketing spend to create awareness. Emphasis is on advertising and

distribution. The Cadbury Dairy milk launched by Cadbury in 1905 is an example of

a brand at the introduction stage.

2. Growth: This stage shows growing market acceptance and increasing profits.

Competitors begin to enter the marketplace. The business concentrates on

optimising product availability. The Cadbury Dairy milk is the market leader in

chocolate market with 30 % market share example of brand at growth stage.

3. Maturity: The rate of sales growth slows down as the product has been widely

distributed and sold. The company now focuses on creating brand extensions and

promotion offers to boost sales. New product research is critical to ensure future

sales. The Cadbury Dairy Milk Silk chocolate range is an example of creating brand

extensions brand at the maturity stage.

4. Decline: Sales slow down dramatically and profits fall off. The product may be

dropped to make way for new products and the cycle recommences. So far CDM

has not reached at this stage because of extension in maturity stage.

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Figure: 10.0 Product Life Cycle of Cadbury Dairy Milk Chocolate

The product life cycle is very useful for managers as it can act as a guide for changes in

strategy at different stages in the product’s life. However, the concept runs the danger

of becoming a self-fulfilling prophecy. In reality, not all products (or brands) follow the

"S" curve of the product life cycle. Some fad products die quickly after introduction.

Others manage to live indefinitely. The Cadbury brand has been in existence since

1824 and is still the number one brand in confectionery products.

BCG Matrix

Boston Consulting Group Matrix based on product life cycle approach to use the charts,

analyst plot a scattered graph to rank the product on the basis of relative market share &

growth rate. The BCG matrix is used in business to under where to invest, harvest &

divest. This matrix also shows the relationship between cash-generating products & cash-

caters.

1. Star: - Products in rapidly growing markets in which the company has high relative

market share. Star products generates the high amount cash but are expensive to

support. They are good investment as have high earning potentials both at present

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& at future time. That investment is likely to be needed if the company wants to

retain its market positions, as competitors will be trying to emulate stars.

Cadbury India has two star products Cadbury Dairy Milk Chocolates with 30%

market share in chocolate market & Cadbury Bournvita 16.2 % share in malted

foods category (as per Nielsen data for the quarter ending March-13).

Figure: 11.0 BCG Matrix Cadbury Chocolate India

2. Cash Cows: - Products in slow growth, or even static, market in which they have

relatively high market share are called as Cash Cows. They require little promotion

although under investment can turn them into dogs so they should not be taken for

granted. The company’s objective is likely to be hold this position in order to obtain

maximum return on investment (ROI).

Cadbury India has two cash cow products Perk & Gums.

3. Dogs: - Dogs are in stagnant or slow-growing markets have relatively low market

Share. One company’s dog can become another’s cash cow or even a star if they

are operating in different markets or market segments.

Cadbury India has three dogs 5 Star, GEMS & Eclairs.

4. Question mark: - Products in this quadrant are in rapid growing market but hold a

relatively low market share. Cadbury India has two dogs Toblerone & Bournville.

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Cadbury & the Worm Controversy

The discovery of worms in some samples of Cadbury’s Chocolate in early October 2003

created one of the biggest controversies in India against a Multi-National reputed for

being a benchmark of quality.

The controversy created an deep adverse impact on the company with their sales not only

drastically dipping down, but at the same time allowing the competitors to establish their

foothold and taking maximum advantage of Cadbury’s misfortune.

The controversy, and the adverse publicity received in several countries, set back its plan

of outsourcing model which would have resulted in significant revenue generation, several

months back.

The "worms’ controversy" came at the worst time….the next few months were the peak

season of Diwali, Eid & Christmas. Cadbury sells almost 1,000 tonnes of chocolates

during Diwali. In that year, the sales during festival season dropped by 30 per cent.

The company saw its value share melt from 73 per cent in October 2003 to 69.4 per

cent in January 2004.

In May, however, it inched up to 71 per cent. CDM sales volumes declined from 68 per

cent in October ’03 to 64 per cent in January 2004

Clearly, the worm controversy took a toll on Cadbury's bottom-line. For the year ended

December 2003, its net profit fell 37 per cent to Rs 45.6 crore (Rs 456 million) as

compared with a 21 per cent increase in the previous year.

However, Cadbury’s reiterated that all through the 55 years of leadership in India that it

has remained synonymous with chocolates and has remained committed to high

quality and consumer satisfaction."

Cadbury’s Fight- Back:-

'Project Vishwas'-“Steps to ensure quality & regain the confidence”

Following the controversy over infestation in its chocolates, Cadbury India Ltd unveiled

'Project Vishwas', a plan involving distribution and retail channels to ensure the quality

of its products.

The company's team of quality control managers, along with around 300 sales staff,

checked over 50,000 retail outlets in Maharashtra and replaced all questionable

stocks with immediate effect.

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The Vishwas programme was intended to build awareness among retailers on storage

requirements for chocolates, provide assistance in improving storage conditions and

strengthen packaging of the company's range of products.

Cadbury reduced the number of chocolates in its bulk packets to 22 bars from the present 60

bars. These helped stockists display and sell the products "safely and hygienically" 190,000

retailers in key states were covered under this awareness programme.

The BIG ‘B’ Factor

The big factor that has pushed up CDM sales is the Amitabh Bachchan campaign. It

helped restore consumers' faith in the quality of the product. In early January, Cadbury

appointed Amitabh Bachchan as its brand ambassador for a period of two years.

The company believed that the reputation he has built up over the last three decades

complements their own, which was built over a period of 50 years. Yet, the entire credit of

recovery could not be attributed to the brand mascot.

Incisive action taken by the company also helped. Some of which were:

1. Responded to consumers concern over the issue rapidly. Also, the

communication campaign worked effectively in giving out the central message.

2. The packaging was changed to include a sealed plastic wrapper inside the outside foil.

Cadbury’s launched a new 'purity-sealed' packaging for its flagship product, Cadbury Dairy

Milk. The packaging is in response to foreign bodies, notably worms, being found in its

products. Over the next few weeks Cadbury will work towards introducing either a heat-

sealed or a flow-pack packaging that offers a high level of resistance to infestation from

improper storage.

3. New advertising & promotion campaigns were in place which accounted for an Ad

spend of nearly Rs 40 crore (Rs 400 million) Cadbury invested nearly Rs 25 crore (Rs 250

million) this year on new machinery for the improved packaging.

Cadbury Singing Sweetly Again:-

All is well that ends well. And for Cadbury’s India, nothing can be sweeter than Regaining

Back the Consumer Confidence.

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Thanks to quick action taken to recover the damage done by the worm controversy like

Operation Vishwas, adopting new packaging & massive advertising with Mr. Amitabh

Bachchan as their brand ambassador, Cadbury’s regained its market share.

Cadbury India appointed management consultancy firm AT Kearney to draw up a

strategy to control costs in several areas, including sourcing of raw materials and

packaging. This was partly an outcome of the worms’ controversy more than a year ago.

Among other things, it changed the wrappers for its Cadbury Dairy Milk brand and

introduced better coolers.

The consultancy firm will also look at the sourcing of direct and indirect materials like

renegotiating with suppliers for longer term contracts and vendor management.

Other costs (indirect expenses) like travel costs and hotels were also being studied.

In other words, Cadbury is trying to reduce the cost per stock keeping unit (SKUs, or

packs).The aim was to improve efficiencies.

Success Factors of Cadbury India Limited

1. Global management processes:-

India occupies a high profile position in the global organization, with advocates in regional

and global headquarters. Global management has allowed the local operation a high

degree of flexibility in growing the business, understanding that asset utilization may be

lower and returns slower to arrive, but expecting volume share to compensate for lower

margins in the long run.

2. Local management processes:-

The Cadbury India team is all-Indian and has a deep understanding of local market

dynamics. The business is set in a way that highlights localization across all facets –

driving the belief that the only way to succeed in India is by developing localized

business models. For example, the company tailored the chocolate formula in India to

prevent melting in the country’s open-air high frequency store environment.

3. Customized business models:-

Local management has set up systems to test and develop products from the ground up

with specialized interlinked cells that execute innovation and market testing hand-in-hand.

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Cadbury India is known as a key product innovator. Besides Dairy Milk, the entire Cadbury

product portfolio in India has been developed locally to suit Indian consumer tastes.

Packaging, marketing and distribution have all been tailored to local market conditions.

4. Royalty Structure:-

Royalty to Cadbury Schweppes is around 1 per cent of the turnover. But with that, the

company gets unlimited access to latest technology, new products and so on. They

can also introduce new products from the parent, if it is suitable for Indian market.

5. Subtle reengineering of raw material mix led to cost savings:-

Cadbury has reduced its dependence on cocoa, thus lowering its exposure to volatile raw

material prices as well as cutting costs. It appears that they have subtly altered its recipe

by using less of costlier cocoa and more of milk and sugar. Cadbury's launch of Perk has

also contributed significantly in reducing the proportion of cocoa in the overall raw

material mix.

6. Brand Building:-

Since its inception, Cadbury in India has stayed ahead thanks to their constant

marketing initiatives, that have at all points in time understood the needs of and

opportunities in a changing nation but Nestle had stood firm in second position resulting

from their responsibilities and providing quality products. Amul an Indian company has

been able to create brand quality and thus selling their product through their name.

7. Wide variety of brands:-

The '60s was a decade which saw the launch of brands that are etched in the hearts of

generations of Indians - Tiffins, Nut Butterscotch, Caramels, Crackle, 5 Star and Gems. It

was a strategy that introduced consumers to a variety of tastes and product forms leading

to a rapid increase in chocolate consumption.

8. Quality products at low price:-

Cadbury's Eclairs was launched in 1972, at the then princely sum of 0.25p and was an

instant hit. It continues to be one of the biggest brands in the Cadbury portfolio and offers the

lowest price point at which consumers can experience the real taste of chocolate. But as

compared to other companies the price are very high because of lack of competition.

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9. Innovative & attractive packaging:-

In the years that followed, Cadbury invested in technology and made an impact through

innovative packaging. This decade experienced a continuous growth in volumes as

Cadbury launched a flurry of brands with different pack sizes, at various price points. The

now ubiquitous Sheet Metal Dispenser seen on cash counters of thousands of shops for

dispensing chocolates was an innovation that helped brand the colour purple in the minds

of the Indian consumer.

10. Timely expansion of market:-

In the 90's Cadbury realised both the scope and the need to expand the market. Hitherto

perceived only as a children's product, Cadbury 'universalized' the chocolate market.

The multi-award winning advertising campaign - 'The Real Taste of Life' - was launched,

capturing the childlike spontaneity in every adult.

Moulded chocolate and éclairs also showed satisfactory growth. This has also helped in

improving the infrastructure and distribution reach of the company in chocolate and

confectionery segment.

11. Introducing new products:-

Cadbury 5 Star with its “Energizing Bar” campaign targeted the youth, offering them a mind

and body charge. While pre-empting competition, Cadbury Perk - the light chocolate snack -

pushed chocolates into the wider area of snacking by promising 'Thodi Si Pet Pooja Kabhi Bhi

Kahin Bhi' (anytime, anywhere) and has introduced new flavours like ‘Mint Hint’, ‘Mango

Tango’, Very Strawberry’. It has also introduced various new chocolates like

Gollum and Fruits in recent years.

12. Constant diversification:-

Faced with rapidly changing markets and increased competition, Cadbury launched Truffle

to hit the high ground of great tasting chocolate. This was followed by Picnic in 1998,

which with its unique, multi-ingredient construct promises to take chocolates straight into

the realm of snacks. With the introduction of Gollum and Fruits Cadbury has taken the

market by surprise.

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13. Commitment of expansion:-

With the launch of Trebor Googly, the tangy, fizzy candy, Cadbury took the market by

surprise and marked the entry of Trebor into the fast growing Indian sugar

confectionery market. The extension of Googly to a Mint flavour reinforces Cadbury's

commitment to establish the Trebor name as a strong player in the value added sugar

confectionery market.

14. Repositioning:-

Cadburys has been repositioning its products for children to adults and for celebrative

occasions. A repositioning campaign was arranged for dairy milk that showed adults

doing unconventional things (like a lady breaking into a jig in the middle of the overflowing

Cricket (stadium) driving home the message that adults could enjoy chocolate as well.

15. Information technology:-

At Cadbury India they believe that effective communication n and availability of

information 'at the right time and the right place' is critical for an edge in business. In order

to achieve this they realised the importance of and have in place, an effective IT

infrastructure.

Through IT investment, they aim to

- Remain competitive in the fast changing environment.

- Incorporate best practices in the business processes.

- Arrive at uniform software and business practices globally within Cadbury Schweppes.

- Achieve flexibility of systems to keep pace with changing environments.

- Increase speed of response to business processes.

- Minimise working capital.

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Review of Past Promotional Programs

The details of all the past & present promotional programs are explained below:

Campaign Target Shift over the years PromoMechanisms

Real Taste of Life Child in adult From just for kids to TVC, Print,the kid in every adult Hoardings

Khanewalon ko Wider masses Appeal to a wider TVC, Print,khane ka bahana mass based on age, Hoardingschahiye gender, etc.

Pappu Pass Ho Youngsters TVC, HoardingsGaya

Miss Palampur Rural masses Shift to smaller packs TVC, Hoardings

Kuch Meetha Ho Conversion of This was an TVC, Print,Jaaye sweet consumers innovative idea and Hoardings,

to chocolate for Cadbury went ahead Social Mediaspecial occassions with the ‘Celebrations’

packs with these ads

Khane ke baad Targeting the habit From converting TVC, Print,Meethe mein of Indians to have sweet consumers on Hoardings,Kuch Meetha Ho desserts after special occasions Social MediaJaaye meals Cadbury now tried to

sweet consumptionfor dessert tochocolate as well

Shubh Aarambh Targeting the belief Converting yet TVC, Print,of Indians that another segment of Hoardings,anything begun by sweet consumers i.e. Social Mediahaving something before the start of anysweet provides workgood luck

Figure: 14.0 Review of Past Promotional Programs

Source: Cadbury India Website (http://www.mondelezinternational.com/in/en/home/index.aspx)

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Analysis of Communication Process

Real Taste of Life

Figure: 14.1 Cadbury Dairy Milk- The Real Taste of Life Campaign

Source: Cadbury India Website

(http://www.mondelezinternational.com/in/en/home/index.aspx)

Communication Objective: - Through the ad, they wanted to convey the message that

there is a child in each one of us and they wanted to appeal to that child, since children

loved eating chocolates. The ad was meant to create a particular image in the eyes of

the customer and successfully communicate what the product conveyed.

It appealed to the child in every adult and Cadbury Dairy Milk became the perfect

expression of 'spontaneity' and 'shared good feelings' In every adult there is a child let that

child express itself give in to temptation and satisfy his or her desire to sink teeth into a

smooth creamy delicious chocolate This approach appears to be unique to Cadbury.

What was Communicated- The Real Taste of Life was launched in the 1990 s. It was

an attempt to capture the child-like spontaneity in every adult. From the depiction of an

old man offering his wife a Dairy Milk chocolate to the dancing girl in crowded stadium,

it all reflected the impulsiveness and the spontaneity of the child in the adult.

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Why they communicated- They wanted to re-create the image of a child in the eyes of

the adults, remind them of their childhood days and create an image that Cadbury

essentially stood for childhood and stimulate them to buy chocolate so as to make them

remember the childhood days.

What was achieved- A change in Consumer mind-set that chocolates were mostly for kids

and young people. Through the campaign, adults realized they could and should enjoy

chocolates as well.

“Khanewalon ko khane ka bahana chahiye”

Communication objective- Through the ad, it was aimed at widening the chocolate

consumption among the masses and making sure the product reached a wider group

of people, based on age, sex etc.

What was Communicated- The ad reflected the fact that Cadbury could be available and

eaten by all groups of people. In the ad, an elderly lady, middle-aged man, newly married

bride, young guy and a child are all seen enjoying Cadbury, which showed that all

people, irrespective of their sex and age could enjoy it.

Why they communicated- The ad was meant to stimulate purchase intentions and

enable the reach of Cadbury to a wider audience.

What was achieved- A widening of audience, which meant a wider market for the product.

“Kuch Meetha Ho Jaaye”

Figure: 14.2 Cadbury Dairy Milk- Kuch Meetha Ho Jaaye Campaign

Source: Cadbury India Website

(http://www.mondelezinternational.com/in/en/home/index.aspx)

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Communication Objective- The ad was meant to portray Cadbury as something which can

be had on all celebratory occasions. It projected chocolates as a substitute to mithai

(sweets) and cheered people to have chocolate on every joyous occasion.

What was communicated- The basic depiction was that the ad showed that chocolate can

be showed as being enjoyed during Diwali and any other celebratory occasions.

Why they communicated- The idea was mainly to develop preferences among people

for chocolates to sweets and stimulate the demand for chocolates in festive and joyous

occasions.

What was achieved- Depiction of chocolate as a substitute to sweets and the fact that it

can be enjoyed in joyous occasions too.

“Pappu Pass Ho Gaya”

Figure: 14.3 Cadbury Dairy Milk- Pappu Pass Ho Gaya Campaign

Source: Cadbury India Website

(http://www.mondelezinternational.com/in/en/home/index.aspx)

Communication Objective- The ad targeted youngsters and has become part of street

language. It has been adopted by consumers to express joy in a moment of

achievement/success. The ad showed association with little joys of life. The campaign

urged people to celebrate every little moment of happiness in their life with a chocolate.

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What was communicated- The ad showed the coming out of results and the passing of a

person called Pappu, who had failed repeatedly. All youngsters were seen having

chocolate to enjoy their moment of success. Thus, it predominantly targeted youngsters.

Why they communicated- The ad was meant to reach out to youngsters and encourage

them to buy chocolates.

What was achieved- Enabling Cadbury to be portrayed as a product which can be had by

youngsters to celebrate their successes.

“Miss Palampur”

Figure: 14.4 Cadbury Dairy Milk- Miss Palampur Campaign

Source: Cadbury India Website

(http://www.mondelezinternational.com/in/en/home/index.aspx)

Communication Objective- The ad targeted the rural parts of India. It focused on Adults

and values, like Sacred Cow campaigns aimed at rural India did fare well. Campaigns

aimed at rural India did fare well. The share of Cadbury increased by more than 20% in

rural India. The share of Cadbury increased by more than 20% in rural India. The brand

further strengthened its positions with the core audience. The brand further

strengthened its positions with the core audience.

What was communicated - It shows a villager enjoying the success of his cow becoming

Miss Palampur. The entire village joins in the celebration, with all having chocolates.

Why they communicated- The ad was meant to increase the reach of the product to

rural areas and develop preferences for chocolates in the rural areas.

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What was achieved- Enabled Cadbury to be shown as a product which can be enjoyed in

rural areas too.

“Shubh Aarambh”

Figure: 14.5 Cadbury Dairy Milk- Shubh Aarambh Campaign

Source: Cadbury India Website

(http://www.mondelezinternational.com/in/en/home/index.aspx)

Communication Objective- The ad was specifically aimed at indicating a shift from the

notion of celebrating happy occasions with chocolate to the happy occasions with

chocolate to the concept of anticipating concept of something good after consuming

the chocolate, a substitute for mithai. The campaign is aimed at consumers across

sectors, and is supposed to have a balanced appeal across all tiers.

What was communicated- The ad depicted the starting if friendship over having Cadbury

and how a bonding developed over it.

Why they communicated- The ad was meant for the core group, i.e. consumers in the

age group of 15-35 years. The ad was established to remind consumers about the utility

of Cadbury

What was achieved- Enabled Cadbury to re-establish itself in the eyes of the core target

customers.Cadbury has followed a well-planned strategy of fuelling volume growth by

introducing smaller unit packs at lower price points. Simultaneously, the company

seems to have astutely juggled with the larger pack sizes and raised prices to a degree

higher than what appears at face.

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Marketing plan Dairy Milk

Marketing Objectives:-

Over the years Cadbury dairy milk has positioned itself as an all-time favourite chocolate

that is meant for all irrespective of the age, class and gender. It has been always

marketed as a chocolate having the contemporary taste but which is affordable, with

several variants to select from and over the time it has been trying to position itself as an

alternative to the traditional Indian sweet. Whereas the corporate strategies are cantered

towards ensuring profitable growth in the market and grow shareholder value over the

long term the marketing strategies are more particular which can be stated a follows:-

Increase sales & profit of Cadbury diary milk.

Positioning diary milk as a successful alternative to the traditional Indian sweets in order to

cash in the rich tradition of Indian people associated with desserts.

Sustain market share over the year through product innovation in product development

and packaging the variants Fruit & Nut, Crackle and Roast Almond, combine the taste

of Cadbury Dairy Milk with a variety of ingredients and are very popular amongst teens

& adults.

Today, “Cadbury Dairy Milk alone holds 30% value share of the Indian chocolate market”.

The Dairy Milk Brand is marketed using market penetration strategy. As there is huge

competition in the industry therefore the brand is marketed at low profit margin in order

to win market share & to maximise profit by increase the sale volume.

In our view the marketing strategy use to market the product is fair enough because this

attracts the right people at right time & probably at right place.

This strategy takes into account all the factors that are essential in promoting the brand

like this & it pays close attention to the market demand & customer expectation.

The expenditure on the marketing of the brand also seems to be fair enough to by

comparing it with the competitors. In our view some more efforts are required to promote

the brand like some sort of unique promotion techniques to be used in order to make

marketing strategy more successful. But on the whole the strategy is good & working

nicely.

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Financial Objective

Cadbury India experienced a slowdown in sales and profit in 2012, despite launching

legendary Swiss triangular chocolate brand Toblerone, as consumers cut back on

discretionary products, many even trading pricier chocolates with lower priced candies

and confectionery.

Cadbury India had launched products such as Silk and Bournville, and entered the biscuits

segment in the past two years, which drove the growth,” The availability of foreign brands

such as Ferrero Rocher and Lindt in the premium segment could be hampering growth in

that category."

The growth rate of sales & PAT was decreasing in the 2012-13 period. This was mainly

due to competition that it faced because of foreign brands entering into India. But in

recent past Cadbury has been successful in increasing its growth rate. This is mainly due

to increase in market size.

India chocolate industry will be growing at the CAGR 23% by volume between the years

2013-2018 and reach at 3,41,609 Tons..

We expect Cadbury India will be growing at the same rate. The Sales projections

are given in the below graphs:-

Figure: 16.1 Cadbury India Sales & net profit projections

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Segmentation, Targeting, Positioning of Cadbury Diary Milk

Dairy Milk chocolate bars have been in existence since 1905. Their packaging has

changed, although their promotions remain somewhat constant but the positioning has

evolved over the years. Their actual Diary Milk chocolate has not been altered over

time except for when being sold to different regions –Indians like creamier chocolate

than do those from England so Dairy Milk in India contains more of a milk content.

Segmentation: -

The segmentation of the market for dairy milk is based on three things. The first one being

based geography. Geographically, Dairy Milk bars are segmented by consumer

preferences in the area and are sold more predominantly in regions which consume more

snack/junk food. The other type of segmentation is catering to the impulse purchasers.

These types of consumers form a major chunk of the consumer base that the product

caters to. Dairy Milks are often stocked in convenience stores and the check-out aisles of

supermarkets due to impulse purchasers who are buying the chocolate for purchase and

consumption now. The other segment is the gift segment. Giving away chocolates as gifts

is a trend that is fast catching up in India Cadbury dairy milk wants to cash in on that. The

latest segment that Cadbury dairy milk is catering to is the dessert segment. The tradition

of having a dessert after meal is present in every civilization and this is a huge segment.

The latest drive of dairy milk is to become the national dessert of the country. As far as

segmenting the market on income there are different variants of dairy milk (Bournville and

silk) targeted towards the higher class (Premium Segment) who are ready to pay the

premium for extra dark chocolate.

Targeting: -

Starting from 1905 the purchasers of dairy milk have changed from children to all age

groups. When Cadbury started its operation in India their main buyers were children and the

youth who brought chocolates to celebrate special occasion. This limited the market for

Cadbury dairy milk. This is a reason that Cadbury came out with the campaign of

(‘kuch meetha ho jaye’) to make dairy milk synonymous with sweet so that it could target

all the age groups. In India it was a mentality that chocolates are for children and the

adults were more inclined towards to the conventional sweets. This campaign targeted

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them and saw a change in the target market for the brand. Now the target market for dairy

milk is every member of the family.

Cadbury’s Dairy milk always aimed for the bigger bite of the Indian market. It has been the

market leader in the chocolate category for years.

The main objective of Cadbury’s dairy milk is very clear, reach the audience by showing

them their reflection. Showing small happiness and cheerful moments that we see in

our day to day life is cherished by enjoying a bite of Cadbury’s Dairy milk and by adding

an emotional touch to it, & has won the Indian audience thoroughly.

We are Positioning Diary milk as a successful alternative to the traditional Indian sweets in

unique way in order to cash in the rich tradition of Indian people associated with desserts,

birthday gifting through Facebook, gifting in schools (15th August & 26th Jan-13) & on

birthdays, gifting in offices on birthday’s & gifting with marriages invitation card & after

marriage ceremony.

Positioning: - Cadbury Dairy Milk excels at positioning. Not only can the chocolate bars

have many different positions based on which segment they are in, but also none of the

positions damper the effects of other positions! Youth see with word Cadbury as a

synonym for chocolate, others see it as synonyms for sweet and love and bliss. In India it

positioned itself as “spontaneous, special, carefree, real moments (‘Mazza aa gaya’) in

the initial stage. But later it tried to position itself as brand that is synonymous with sweet

(‘Kuch meetha ho jaye’). The most recent campaign (‘Shubh Aarambh’) tries to take

forward the initial positioning of dairy milk as an alternative for the traditional sweet and

positions itself as something that is as auspicious as the sweet which is generally offered

as ‘bhog’ to gods.

Marketing Strategy:-

Cadbury India Limited is always on the lookout of attractive and growing markets. It believes in

creating high barriers for any new entrant to enter the market. The objective is to earn

attractive and resilient returns on its investment faster and create its monopoly in the market.

We will be using market penetration as the growth strategy where the business focuses on

selling existing products into existing markets. It seeks to maintain or increase the market

share of current products, secure dominance of growth markets, restructure a mature market

by driving out competitors, and, increase usage by existing customers.

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The mithai market by some estimates is almost Rs 18,000-Rs 20,000 crore in size and

a large part of this market is unorganized. We would like to target that segment.

Hospitality is another segment that is growing at a consistent rate.

Chocolates in the corporate gifting segment is the new trend, with variety of gift-packaging

and customisation in branding. Chocolates have become a premium gifting option.

We would like to gift Chocolates on the birthday gifting segment through facebook birthday

wishing option.

We would like to target all these segments using three different age group using the

same Cadbury Dairy milk in unique way.

India, with 1,270,272,105 (1.27 billion) people is the second most populous country in the

world, while China is on the top with over 1,360,044,605 (1.36 billion) people. The figures

show that India represents almost 17.31% of the world's population, which means one out

of six people on this planet live in India. Although, the crown of the world's most populous

country is on China's head for decades, India is all set to take the numero uno position by

2030. With the population growth rate at 1.58%, India is predicted to have more than 1.53

billion people by the end of 2030.

More than 50% of India's current population is below the age of 25 and over 65% below

the age of 35. About 72.2% of the population lives in some 638,000 villages and the rest

27.8% in about 5,480 towns and urban agglomerations.

Sr. No Age Group Population Percentage Population in Billion1 0-18 years 38% 0.48

2 19-35 years 27% 0.343 36-65 years 30% 0.38

4 66 above 5.3% 0.07Total 100% 1.27

Figure: 16.0 Age wise grouping of Indian Population

Source: http://www.indiaonlinepages.com/population/india-current-population.html

We will be targeting the first three groups covering 94.7 % of population.

The detail marketing strategy is given in below for all the age groups.

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Marketing Plan for Age group 0 to 18

The total population in this age group is 0.483 billion & we believe that the 50% population

is studying in school the numbers comes around 0.241 billion.

Child connectivity & gifting segment also being attempted as a new growth segment for

the company.

We would like to target this age group by gifting the chocolates in schools. We have

traditions of distributing sweets to all school students after Flag hosting on 15th August

(Independence Day) & 26th January (Republic Day). We propose, Cadbury to tie up with

bigger chain of school for distribution of Dairy Milk Chocolate (Institutional Sales) on

15th Aug & 26th Jan. Chocolates have become a premium gifting option.

The chocolates have health benefits compared to Indian traditional sweets. CDM has

more nutritional value for children's than any other sweet.

The below graph shows the scenario if we are able to get 1 % market share in total

population at the rate of Rs. 20 per unit of this age group then company can increase its

sales by 48 million INR & if we consider the best case of getting 6% market share then

company can increase the market share by 290 million INR.

Figure 16.1 CDM Marketing plan for 0 to 18 Age group

This target can be achieved by doing the tie-ups with bigger schools like DAV Schools

(700 schools across India), so that market share in this segment will be captured at faster

rate.

In future this can be extended to gifting chocolates on Birthday’s & Children's day.

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Marketing Plan for Age group 19 to 35

The total population in this age group is 0.343 billion.

This segment can be targeted in many ways. Research shows that the best way to catch

this population on internet (on Facebook). India has 78 million active users who access

Facebook (DNA News).Most of the people wishes birthday to their friends & family

member on Facebook every day.

We propose, Cadbury to tie up with Facebook & launch the online chocolate gifting

programme on facebook.In the application one week before birthday Facebook will give the

reminder. By using this application you can delight your dear one by choosing the perfect

Chocolate & delivering it on Birthday with your birthday message for him or her.

Customers can choose the best Chocolate gift they want to send it across India. Cadbury

will take great care in delivering those Chocolate gifts across India (Through distribution

network). Through these gifts, we deliver the emotions and heartfelt love that you send.

Select the Chocolate, Gift wrapping & Birthday message for your friend & place the order

online. The order will be received in district distributor system; same will be packed &

dispatched by Courier at the delivery address.

The below graph shows the scenario if we are able to get 1 % market share in total

population at the rate of Rs. 55 per unit of this age group then company can increase

its sales by 189 million INR & if we consider the best case of getting 6% market share

then company can increase the market share by 1,132 million INR.

Figure 16.2 CDM Marketing plan for 19 to 35 Age group

In future this can be extended to gifting chocolates on Valentine's Day, International Women's Day, Mother's Day, Father's Day & Friendship Day.

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Marketing Plan for Age group 36 to 60

The total population in this age group is 0.381 billion.This is majorly working population of

India.

This segment can be targeted in many ways. Chocolates in the corporate gifting segment

(gifting on Birthday at office) is the new trend, with variety of gift-packaging and

customisation in branding. Chocolates have become a premium gifting option.

Hospitality is another segment that is growing at a consistent rate.

This population can be targeted on marriages (with wedding invitation card & after

marriage gift), on festivals, special occasions & many more occasions.

The below graph shows the scenario if we are able to get 1 % market share in total

population at the rate of Rs. 100 per unit of this age group then company can increase

its sales by 381 million INR & if we consider the best case of getting 6% market share

then company can increase the market share by 2,286 million INR.

Figure 16.3 CDM Marketing plan for 36 to 65 Age group

Cadbury is focusing on new channels & institutional sale as a means to growth.

The possible ways of approaching all the above strategy are new geographical

markets, new product dimensions or packaging, new distribution channels, and,

different pricing policies to attract different customers or create new market segments.

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The Marketing Mix of Cadbury Dairy Milk Chocolate (CDM)

Product: - The product Diary Milk is a chocolate bar that is made from real dark

chocolate. The design of the chocolate is nearly same throughout the world with slight

changes that are made according to the different regions. The amount of milk content in

dairy milk is the highest as compared to other competitors. The components that are used

in making the chocolate are sugar, cocoa butter, vegetable fats, cocoa mass and

emulsifiers. The various variants of dairy milk are Wowie, Crackle, Fruit and Nut, Crunchie,

Temptations (roasted almond, rum raisins and raisin apricot), Bournville and Silk.

Price: - Cadbury Dairy Milk has always adopted a competitive pricing strategy for the

basic product whereas has gone for premium pricing on the other variants. The price list is

given as follows:-

Segments Product Pack size Rate

Value Dairy Milk 9.2 Gram Rs. 5

Value Dairy Milk Shots 18.6 Gram Rs. 10

Value Dairy Milk 17 Gram Rs. 10

Value Dairy Milk 38 Gram Rs. 22

Mid-Tier Dairy Milk Crackle 42 Gram Rs. 35

Mid-Tier Dairy Milk Roast Almond 42 Gram Rs. 35

Mid-Tier Dairy Milk Fruit & Nut 42 Gram Rs. 35

Premium Dairy Milk Silk 60 Gram Rs. 55

Premium Dairy Milk Silk Fruit & Nut 60 Gram Rs. 55

Premium Dairy Milk Orange Peel 60 Gram Rs. 55

Super Premium Dairy Milk Silk 145 Gram Rs. 125

Super Premium Dairy Milk Silk Fruit & Nut 145 Gram Rs. 125

Super Premium Dairy Milk Orange Peel 145 Gram Rs. 125

Place: - The company has five company owned manufacturing capacities in Thane, Induri

(Pune), Malanpur (Gwalior), Bangalore and Baddi (Himachal Pradesh). The sale offices

are located in the metros and the head office is located in Mumbai. The distribution

structure is such that Cadbury dairy milk chocolates are sold directly to the retailers and

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the whole sellers. Cadbury’s distribution network used to encompass 2100 whole sellers

and 450,000 retailers.

Promotion: - Typically it is said that chocolates are being eaten when everyone is happy.

And this is something advertising has always portrayed. But it is found chocolates are

eaten under diverse conditions and moods - when people are anxious, when they are sad,

when happy -a whole range of emotions. Condensing these views & thoughts, it can be

said chocolate is a true soul mate. Someone who is with you through the ups and downs

of life, helping you bounce back. And that's what Cadbury's Dairy Milk (CDM) positioned

itself as - a special friend. Creation of a strong brand is very important in the confectionery

industry. Almost 80 percent of the chocolate purchases are unplanned and are on impulse.

The media mix for any campaign for diary milk comprises of TV, radio, print, OOH and

Internet. The advertisements are used to create and emotional bonding with the

consumers and hence are high on the emotional content. The print media is for making the

consumers more knowledgeable about the brand and digital media is used for more

targeted two way communication. Over the years dairy milk has concentrated heavily on

TV advertising but lately there is a shift towards digital media. The promotions have been

done keeping in mind to increase brand loyalty and to encourage repeat purchases at the

same time increasing market share. Apart from the mass media the other strategies

include making dairy milk a visible brand in the market and encouraging free samples

through competitions to gain trust and familiarity among the target audience.

Human Resource:-

HR’s role continues to be critical in the Chocolate industry, especially in the Sales & marketing environment where the success or lack of success is directly attributed to talent. A career path in Sales & Marketing can offer experiences in areas sales management, exposure to marketing plans, brand initiatives, brand analysis and new product development.

The Cadbury Fit: Essential Requirements for Sales Force

- MBAs from premier institutes with 2 to 10 years of Sales and Marketing experience preferably in an FMCG

- Influencing and networking skills

- Strategic and breakthrough thinking

- High energy and commercial orientation

- Ability to effectively analyze data

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Conclusion

The Indian Chocolate Industry is a unique mix with extreme consumption patterns, attitudes, beliefs, income level and spending. Understanding the consumer demands and maintaining the quality will be essential. Pricing is the key for Cadbury’s to make their product reach to every consumer houses. Right pricing will make or break the product

Success. There’s also an immense scope for growth of chocolate industry in India, geographically as well as in the product offering. So we think that bringing online sales(through facebook) & increasing the institutional sales(in unique way) would bring prosperity and increase the sales of Cadbury’s as a whole again resulting in the goodwill of the company.

Recommendations Maintain dominance in chocolate segment.

Medias such as the internet (Facebook, Google+ etc.) and the radio enable large amount of cheap advertisement. Internet is a good place to sell goods, even confectionary ones. Provides a new consumer group with access to Cadbury and allows even larger sales due to a larger overall consumer group. (Business studies)

Many new players are trying to enter Indian market so it should formulate new strategies so as not to lose market share.

New channels such as gifting, child connectivity and value for money offering to be the key growth drives.

Grow volume sales at least 20% p.a. over the next years.

One new major product from International portfolio should be launch in India every year.

FDI will bring in many new products and competitors so Cadbury will have to maintain their strong market distribution channel so as not to lose market share.

They need to maintain high standards and should be careful that there product remains sterile. And is not effected by insects.

They should bring many more flavours of Dairy Milk.

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Bibliography

References: -

www.google.com

www.wikipedia.com

www.cadburyindia.com

www.economicstimes.com

www.thehindu.com

www.youtube.com

http://www.mondelezinternational.com/in/en/home/index.aspx

Books Referred: -

1. Cadbury’s Purple Reign-The Story Behind Chocolate’s Best-Loved Brand

By: John Bradley

2. Chocolate Science & Technology by: Emmanuel Afoakawa

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