orecx call recording

OrecX Call Recording The fastest-growing , lowest-priced call recording solution on the planet.

© all rights reserved www.orecx.com [email protected]

OrecX Call Recording The issue is simple You want to comply with regulatory requirements and improve customer service by recording and retrieving phone calls. You don’t want to disrupt operations, exhaust your annual budget or pay for expensive implementation services.

The solution is simple With Oreka TR from OrecX, recordings can be indexed by time, agent/employee, date, group, and a variety of other fields, making for hassle-free, instantaneous record retention, search, and retrieval…all at a cost that is 30%-70% less than the competition.


Redefining the call recording market Recording calls should be affordable, easy & reliable We’ve been in the call recording industry since 1987. We know companies

record calls for reasons that are important & vital to their business. We just

never understood why it was so expensive to purchase, expensive to use &

expensive to maintain a call recording system.

We decided to build a call recording platform that was easy-to-use, easy-to-

install & easy-to-maintain. We also decided to make it affordable, easy-to-

buy.

We have built a full-feature call recording platform that is 30%-70% less

expensive than the competition. We’ve made recording calls affordable, easy

& reliable.

Receive the performance & support you expect from your recording solution

and have money left over to spend on growing your business.


Understanding your needs

© all rights reserved www.orecx.com

IT Departments want… Easy installation & easy maintenance Use of their existing Servers & their preferred Operating System Unobtrusive packet-sniffing technology (no impact on VoIP network) Support of centralized deployments and remote site recording (scalable & non-proprietary) Web-based solution

CEOs want… Quick ROI Affordable solution Meet compliance & risk obligations Improved customer service Increased employee productivity

OrecX offers… Open file formats (always) Cross-platform: any Database - any Operating System Open API Customizable GUI Flexibility! Affordability!

[email protected]

Full-Featured & Easy to Deploy OREKA TR FEATURES

Live Monitoring

Quality Management*

PCI Compliant

Mobile Phone Recording

On-Demand Recording

Screen Recording*

Multi-tenancy for Hosted

White Label for Branding

Multi-Site Call Recording

Mobility Support

Call Tagging

Audit Trail

Multi-criteria Searching

Call Exporting

Auto-delete

Selective Recording

Look-Back Call Recording

Fine-Grained Privileged Access

File Management/Archiving

Filtering (IP-DID Range)

Extended Codec Support

* available add-on module

SERVER REQUIREMENTS

CPU speed - 2.6GHZ

Core & L2 Cache Options

• 1-100 concurrent calls, dual core CPU - 4MB L2 Cache

• 101-200 concurrent calls, quad core CPU - 8MB L2 Cache

• Over 200 concurrent calls, 8-core CPU - 12MB L2 Cache

8GB RAM

Two server-grade hard drives

• one for OS, one for recordings

Linux CentOS 6, 64-bit or Windows

Virtual Environment (VE) deployment option

Running multiple instances of Oreka TR core recorder will achieve even higher concurrent call levels

STORAGE & HARD DRIVE SIZING

Count 1.6 KBytes/second of recorded audio (GSM format...our default storage format). For example, 100GB stores approximately 20,000 hours of audio.

Codecs: G.711, G.729A, G.723.1, G.722, iLBC, GSM6.10

Protocols: SIP, Cisco Skinny, SIPREC, CALEA, H.323, MGCP, IAX2, RTP, Nortel UNISTIM


OrecX Customers

What they’re saying…

“The Oreka TR VoIP call recording application has enhanced our call center operation by giving us easy-to-use performance management tools that improve the customer/agent interaction and overall profitability of our operations” - Todd Berger, TSG

“The traditional recording systems we looked at were proprietary with limited integration flexibility. With Oreka TR, we implemented the whole stack without any proprietary part. We got support from OrecX and we also made a few in-house changes to the system that would not have been possible with a traditional solution” - Matt Roth, InterMedia Marketing

Call Centers Business VoIP Providers

Banking Telcos

Collections Utilities

Insurance Retail

Healthcare Catalog

Financial Services Legal

Outsourcers Education


OrecX Supported PBXs (partial list)


http://upload.wikimedia.org/wikipedia/en/4/4c/FreeSWITCH_logo.png

http://www.logostage.com/logos/panasonic.jpg

//upload.wikimedia.org/wikipedia/en/f/f2/2007_TalkSwitch_2c_logo.png

//upload.wikimedia.org/wikipedia/en/b/b3/Tadiran_Telecom_Logo.jpg

http://www.3cx.com/

http://jbstaredownmma.com/wp-content/uploads/2012/07/Toshiba-Logo.png

Browse tab – recordings page - •This is the main screen you see upon logging-in. •Playback recordings, export recordings, perform multi-criteria filtered searches.

Recording Playback One click to launch playback from any web

browser using any media player

Filt

er S

earc

hes

Tagging of calls, 1-click send file by email Evaluation scorecards

Oreka TR Screenshots


Search Results – filtered by multiple criteria

This search filters & drills down using multiple criteria: -Group ( Customer Care)

-Call that was tagged as “Sale Made” by Supervisor

-Duration (15-30 seconds)

-Remote Party (Miami area code)

-Time/Date (between May 1st & May 31st)

-Call Type (Incoming Calls)

Delivering the specific

search results you require



Browse tab – recordings page – Search Pane

Filter by

User

Group

Program

Service

None

Tag

examples

Drop Menu

perform multi-criteria

filtered searches This search drills down using multiple

criteria:

-Group ( Customer Care)

-Calls tagged as “Sale Made” by

Supervisor

-Duration (2-5-minutes)

-Remote Party (Miami area code)

-Time/Date (July 1st)

-Call Type (Incoming Calls)



Call Detail page – Quality Evaluation/Scorecards

Met

adat

a (c

ust

om

izea

ble

)



Call Detail page – Tags

Met

adat

a (c

ust

om

izea

ble

)




Scorecard reports - group reports, user reports, detailed user reports.



Tags page – Bookmarks assigned to particular pieces of certain recordings

Audit Trail – Provides a timestamp log of everything that has happened in the system - logins, deletions, changes, played, etc.



you will see the groups current activity…from here you can monitor live calls

Select a group from this list

Live Monitor


Users – Set up users one at a time or in groups via a CSV file import

(CSV file format: firstname,lastname,login string,password,recordable,force password change)




Groups – 2 different types of Groups (regular groups & security groups)

Security Groups (in RED

…with privileges)

Regular Groups (in GREY

…with no privileges)



Manage Privileges – Assign the proper privileges to your different groups (Admin Privileges, User Privileges, Supervisor Privileges) – with unlimited granularity.

Example of Supervisor Privileges

Example of Administrator Privileges

Assign different Privileges to different groups Vary the scope of Privileges



Admin tab – Programs - create campaigns/schedules (unlimited)

Create Recording Campaigns or Schedules -Record who you want, when you want



Config Tab – Settings - Set up password rules & security


Oreka TR Screenshots Config Tab – Auto Delete - Set up Retention policy

Auto Delete The Auto-Delete feature may be used to automatically delete files and their metadata in the database after a certain period of time as defined by the "retention period" parameter. When activated, it runs as a background task, at the frequency set by the "wake-up period" parameter.



Config Tab – File Manager - Set up Long-term storage & Compliance strategy

File Manager The File Manager feature allows copying, moving and renaming media files after they are created by the recorder. Copying media files is also referred to as "archiving". The File Manager may be used in different scenarios. Here are some examples: Multiple recorders are being used and all media files need to be centralized at one location; All recordings are to be copied (archived) to another location for backup.



Call Statistics Report



Oreka SC (agent desktop screen capture)


OrecX Commitment

Our goal is 100% customer satisfaction

The best way to make the right decision on your call recording platform is to try it for a

few weeks

OrecX makes your decision easy

Set it up to your specifications

Test it under your heaviest call loads

Challenge our product to exceed your expectations

You will see how easy OrecX products are to install, use, and maintain

Start today by sending an email to [email protected] or call us at 1-312-895-5292.


mailto:[email protected]

Next Steps O

recX

Tri

al

Week 0 Week 1 Week 2 Week 3 Weeks 4-5

Clie

nt

Use

r Te

am

Clie

nt

Tech

Te

am

Ore

cX

Setup test Server

Setup Port Mirroring

Test Solution – provide feedback to OrecX (ongoing process)

Tria

l En

ds

Dep

loy

in P

rod

uct

ion

Refine Solution based on client feedback

Report on timeline to deliver features/requirements

Test Solution - Prioritize & update the requirements

Deliver proposed Solution

OrecX Trial

T

rial

Sta

rts

Issue Licenses

Provide list of requirements


orecx call recording

Documents