ordering, contracting & billing for webex teams calling · enterprise, and users. ... in webex...
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Ordering, Contracting & Billing for Webex Teams Calling
Ordering IntelePeer Services –Setting up a Trial
How To Enable Your Customer With PSTN Services
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Webex Control Hub
To order PSTN service for Webex Teams Calling, the Cisco Partner logs into WebexControl Hub at https://admin.webex.com/.
The Partner may choose to order billable service or initiate a free trial.
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Trial Step 1: Start Trial in Webex Control Hub
The Cisco Partner will initiate trial on the Customer page of Webex Control Hub. The customer can choose to do a 30, 60 or 90 day trial.
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Trial Step 2: Select Options
The Cisco Partner will select the appropriate services for the trial. “Call” must be checked to include PSTN services.
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Trial Step 3: Choose Provider & Complete Contract Information
The Cisco Partner will select the PSTN and complete the Customer contract information.
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Trial Step 4: Choose Phone Numbers
The Cisco Partner will select a state and area code for trial (and NXX if desired). The system will return available numbers for selection. Numbers not needed can be deleted by clicking the “x.”
Numbers will appear in the “Number Cart” as they are selected.
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Trial Step 5: Setup the Emergency Service Address for Numbers
The Cisco Partner will establish the emergency service address for the trial phone numbers. This address will be registered for ALL the phone numbers initially. The emergency service address can be changed at the device level. This is done later in the process when the customer establishes the associated devices.
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Trial Step 6: Ship Devices?
The Cisco Partner may choose to ship devices to the customer for the trial, or this can be skipped and the customer can simply use the Webex Teams client during the trial.
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Trial Step 7: Confirm Ready
The Cisco Partner must confirm setup of the trial services.
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Trial Step 8: Customer Notified to Accept Terms of Service
The customer will be notified in the Webex Control Hub that trial terms of service need to be accepted.
Note: Cisco partners do not have access to do this on behalf of customers. Customers will receive an email notification to set a password and log in to accept terms of service.
Customer clicks “Accept Now”
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Trial Step 9a: Customer Accepts Cisco Terms of Service
The customer will need to review Terms of Service, and then click “Accept.”
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Trial Step 9b: Customer Accepts IntelePeer Terms of Service
The customer will need to click “View Terms of Service,” review Terms of Service, confirm the Legal Contact, and then click “Agree.”
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Trial Step 10a: PSTN Order Completes
If multiple customers are in trial, Partner can select the trial from the list, then click “View Customer “ to view order details.
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Trial Step 10b: PSTN Order Completes
Once the customer accepts Trial Terms of Service, the PSTN order will be processed and completes.
This typically happens within minutes of acceptance, and this status will display to the Partner in Webex Control Hub.
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Trial Step 11: Customer Completes Setup
Once the Cisco Partner has initiated the trial, the Customer will login to the Webex Teams Admin and follow the trial setup wizard to configure settings for call, message, enterprise, and users.
Ordering IntelePeer Services –Converting Customer to Billable
Service after Trial
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Convert Customer Step 1: Order Licenses and Add Numbers
To convert a customer to billable PSTN service, the Cisco Partner will order the licenses in CCW, and then add numbers in Webex Control Hub.
Customers can also initiate this by selecting “Purchase Now” in their WebexControl Hub dashboard. Partner will be notified and can begin the number ordering process.
Convert Customer Step 3: Choose Numbers – DID’s
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The Cisco Partner will search for numbers by state, area code and NXX (if desired). A block of numbers can be requested in consecutive order.
If the desired numbers are not returned in the search, the Partner can click, “Add Numbers” to initiate an advanced order to IntelePeer. These numbers should be made available to the customer within 3-5 business days of the request.
Convert Customer Step 3: Choose Numbers – Toll Free
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Toll Free numbers are not available for use during trial. If customer has not completed trial, Partner will see a notification to remind customers to sign contract.
Convert Customer Step 3: Choose Numbers – Toll Free
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If customer has signed the contract, then Partner can order Toll Free Numbers by searching for requested number.
If requested number does not appear in search results, Partner can place a special order with IntelePeer.
Convert Customer Step 4: Review and Place Order
The Cisco Partner will review and place the order. When complete, the confirmation page will be displayed reminding the Partner the customer will need to sign the PSTN contract.
The contract will be emailed to the customer.
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Convert Customer Step 5: Customer Reviews and Completes Contract
The customer’s legal contact (identified by the Partner in Webex Control Hub) will receive an email from DocuSign with the IntelePeer Master Service Agreement (MSA) for PSTN Service.
The customer will need to agree to use electronic records and signatures and complete the required fields.
If questions about the contract, email [email protected]
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Convert Customer Step 6: Customer Generates Signature
Upon completing the required fields in the IntelePeer MSA, the customer will need to create a DocuSign account, login and generate a signature.
The completed document will be stored in the customer’s DocuSign account.
When the MSA has been signed, the customer will receive a confirmation email.
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Convert Customer Step 6 continued: Customer Option to Re-assign MSA
The customer’s legal contact may choose to assign the MSA to another authorized signatory to execute. This can be done by clicking “Other Actions” and “Assign to Someone Else” within DocuSign.
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Convert Customer Step 7: Set up IntelePeer Billing Portal
Billing PortalSet Up Email
Once the customer signs the MSA, an email is sent to set up the IntelePeer billing account.
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Invoicing & Payment Information
Bundles will be pro-rated when added
First Invoice will contain
▪ Prorated charge for previous month
▪ Subscription payment for upcoming month
Invoice cycle monthly, 5th business day
▪ Bill date not able to be adjusted at this time
Invoices sent via email
Payment by credit card, ACH, Wire
Customer Ordering
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Customer Ordering
Paying customers can place orders for Webex CallingCustomers in Trial cannot place their own orders until the partner converts the customer to a paid service.To start, the customer should go to Services Numbers Add Numbers
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Customer Ordering
The Add numbers button will allow the customer to search by area code and NXX. Selecting Search will generate a list of available numbers based on the customer input criteria. Checking Block with Quantity will return a consecutive block of numbers.The customer can select the numbers they’d like and complete the order.
**Please note that IntelePeer may not be able to provide all requested NXX’s. For questions regarding the IntelePeer footprint, please contact [email protected]
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Customer Ordering
An Order History will be generated and displayed automatically after the customer places an order.
Pricing & Standard Discounts
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Description
IntelePeer’s voice services provide the ability to communicate across the public switched telephone network. Bundled features include transfer of existing numbers or adding a new one, Caller ID/Caller Name, E911, calling in the U.S. and Canada, and the ability to place international calls (separate charges apply). All set up fees included in price.
An IntelePeer Voice Services Bundle is required for every Webex Calling license the customer purchases and or any Webex Boards or Room systems the customer wants to PSTN enable (1:1 ratio).
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IntelePeer Voice Services Bundle
Base Pricing
$8.95 per user per month
$1.00 per reserved number per month
$75 per request for vanity/specialty numbers (specific telephone number or sequence of numbers)
International LD -http://www.intelepeer.com/terms/Webex_it_pricelist/
Highlights
1 Telephone Number or Toll Free Number Per User
Service available in lower U.S. 48 states
Unlimited calling to U.S. 50 states + Canada
Carrier Port/Transfer fee included
Caller ID/Caller Name included
E911 Included
Per-Unit pricing for Voice Services Bundles varies based on Volume, Term Length, and Invoice Type.
Per Month Pricing
Pay via Monthly Invoice - Receive a 5% discount for every additional contract year.
Pay via Annual Invoice - Move to annual invoicing and receive a 10% discount over monthly invoice pricing.
Webex Calling Services Bundle Discounts
Quantity 1 Year Contract 2 Year Contract 3 Year Contract 5 Year Contract
1 – 249 $8.95 $8.55 $7.90 $7.00
250 – 999 $8.10 $7.70 $7.15 $6.30
1000 – 2500 $7.65 $7.30 $6.75 $5.95
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Description
Reserve a single number or blocks of numbers for future use with your Cisco account. Available for Domestic US DIDs and TollFree Numbers above the 1:1 ratio that are not assigned to a user or feature on the Webex Platform and do not have traffic. All porting fees and taxes are included in pricing. Reserved phone numbers can be moved to Voice Services Bundles (included in bundle fee) or shared across Voice Services Extension Bundles at the Active Phone Number rate.
Contact IntelePeer for ordering and setup
Per Month Pricing
Pay via Monthly Invoice - Receive a 5% discount for every additional contract year.
Pay via Annual Invoice - Move to annual invoicing and receive a 10% discount over monthly invoice pricing.
Webex Calling Reserved Phone Numbers
Quantity 1 Year Contract 2 Year Contract 3 Year Contract 5 Year Contract
1 – 249 $1.00 $0.90 $0.70 $0.65
250 – 999 $0.75 $0.70 $0.55 $0.50
1000 – 2500 $0.50 $0.45 $0.35 $0.30
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Transferring and Number Options
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What if a customer wants to transfer (port) a DID or Toll Free number?
IntelePeer offers porting services if a customer would like to transfer existing numbers from their current provider to IntelePeer service with Webex Calling.
For detailed information about porting for Webex Calling, view the porting guide here.
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What if a customer wants to Reserve a Number, request a Vanity Number or Register Caller ID Name (CNAM) ?
Reserved Phone Numbers - the customer must complete the Request for Reserved Phone Numbers order form and email it to [email protected]. IntelePeer Support will then make a billing adjustment to reflect the reserved phone numbers identified on the order form.
Vanity Numbers – the customer needs to email [email protected] and include the vanity number that is being requested. Remember there is a $75 fee for each vanity number request.
CNAM (Caller ID Name) - the customer must complete the CNAM order form and email it to [email protected]. (Please see the following slides for more information about CNAM.)
In all instances IntelePeer is contacted, a case number will be opened and returned to the customer for tracking purposes.
Reserving numbers, requesting a Vanity Number and registering CNAM are not yet available in Webex Control Hub, so they are currently manual processes with IntelePeer.
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Caller ID Name (CNAM) Registration – FAQ’s
Caller ID Name (CNAM) is the “Caller Name” and is the descriptive text displayed on land line caller ID displays. IntelePeer offers customers the ability to register Caller ID Name (CNAM) at no additional cost.
The CNAM process must be managed directly with IntelePeer, and the required steps are on the following slide.
Registered CNAM name can be up to 15 characters (symbols cannot be supported).
Numeric only entries, entries that are generic, contain profanity or do not appear to be valid company/individual names cannot be accepted.
IntelePeer can complete CNAM orders in approximately 5-7 business days, however, it can take up to 90 days for other U.S. providers to update their systems.
CNAM can be registered for local U.S. numbers only (toll free and Canadian numbers are not supported).
Registered CNAM is only displayed on land lines. Cell phones do NOT support CNAM.
Important note: the terminating provider (the provider delivering the call to the called party) is responsible for displaying the registered CNAM. IntelePeer may or may not be the terminating provider for the call.
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In order to register CNAM, the customer must first download the IntelePeer CNAM Order Form.The customer must complete the required fields which include company name, phone numbers, and the desired name to be associated with each number.The customer should return the completed form to [email protected] and limitations are outlined on the form.
Caller ID Name (CNAM) Registration
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Cisco Help Central: Adding PSTN & E911 Services
For additional information about
ordering PSTN service with Webex Control
Hub, please visit Cisco Help Central at
https://help.webex.com/docs/DOC-4883
Atmosphere® Fax
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Atmosphere® Fax – Availability/Requirements
Webex Calling customers can replace legacy fax servers with Atmosphere® Fax, which is IntelePeer’s secure and reliable cloud-based service that integrates with most email clients and allows for sending and receiving faxes from any device.
Atmosphere® Fax is available for any customer with a signed IntelePeer MSA (not available for trial customers)
▪ Note - any customer that has signed a contract before 9/9/16 will require an amendment
Atmosphere® Fax should be ordered directly from IntelePeer (not yet available via the WebexControl Hub).
▪ The customer or partner can engage an IntelePeer sales representative to obtain more information and/or order service by contacting [email protected].
▪ For customers that choose to transfer (port) numbers for Atmosphere® Fax service, please work directly with your IntelePeer sales representative. Webex Control Hub currently does not support port orders for Atmosphere® Fax.
Proprietary and confidential. © 2016 IntelePeer, Inc. All rights reserved.
Atmosphere® Fax – Pricing
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Features
Inbound Pages
Additional Pages
Additional Users
Additional Numbers
Users
Fax Numbers
Outbound Pages
5 10 20
1 2 3
50 1501,000 shared
50 150
$0.10/page $0.10/page $0.10/page
$1.25/user $1.00/user $0.75/user
$5.00 $5.00 $5.00
Essentials $15.00/month
Premium $30.00/month
Enterprise$75.00/month