7/23/2019 Order Taker

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Job Description

Job Title Order Taker 

Purpose of job To handle all incoming room service food & beverage orders in a

timely and efficient manner.

Main task 

• To execute all mise-en-place duties and responsibilities as directed on time,

according to the predetermined standards.

• To handle all food & beverage orders and requests as per the predetermined

standards and sequence.

• To assist in organizing and arranging !" guest amenities as directed.

• To monitor and control the delivery and clearance procedures.

• To have thorough kno#ledge of the menu, drinks list and #ine list and to be ableto respond to guest inquiries and to up-sell appropriate food & beverage items.

• To carry out cashiering functions and to balance cash float at the end of each shift.

• $ssist in the administration of the department by completing the necessary forms

and documents in a timely and accurate manner as directed.

• %esponsible of cleanliness in the #ork area.

• andles customer complaints #henever possible, or reports them to supervisors.

Reporting line'ood & (evereage )upervisor 

!n the absence of the above, %estaurant *anager 

Working relationships

!nternal + itchen, (ar, 'ront office, )te#arding, ousekeeping

xternal + na

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Performance Descriptions

Job title Order Taker 

Key result areas Standard of performance

*is-en-place   • /001 prepare prior operation

Orders and requests•

/001 accuracy• *eets time frame

2elivery and clearance

• /001 as requested

• /001 completion

• 3ero guest complaint

"roduct kno#ledge• /001 familiar #ith outlet menu and

 beverage list

4ashiering• /001 accurate billing

• /001 compliance #ith hotel "&"

Telephone   • /001 as per 5$( global standard

2aily briefing   • "articipate daily

4leanliness & ygiene   • /001 adherence of cleaning standards

6rooming• /001 compliance #ith 5$( global

standards

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