MANAGEMENT SOLUTIONSFROM KONICA MINOLTA

ORDER & REFERRAL

ORDER & REFERRAL MANAGEMENT SOLUTION.Konica Minolta is the platform for connected care. Thousands of healthcare organizations rely on Konica Minolta for the security, efficiency, innovation, and quality that propels them into the future of healthcare. We have assisted organizations across the country improve their ability to more securely and efficiently capture, manage and share patient information, as well as transform workflow, creating more optimum clinical and administrative experiences. With hundreds, if not thousands, of verbal or faxed orders and referrals, web-based orders,

or direct messages coming into your organization on a daily basis, your patient intake staff is

challenged to manage these disparate processes and meet deadlines. Konica Minolta can help

by leveraging our All Covered’s Healthcare IT Services Practice with its workflow and integration

engine, order and referral management can become automated, efficient, measured and

managed. And while the patient experience often begins upon admissions, the initial patient

contact begins at scheduling. Providing tools to enhance this process can dramatically improve

the overall patient experience, leading to better outcomes, happier patients and staff, and

possibly enhanced revenues.

BENEFITS:

• Reduce lost referrals and orders

• Maximize revenue

• Improved communication between referral sources, regardless of documents type (fax,

written, electronic)

• Execute against MIPS Practice Improvement Activities

• Increase efficiency through customized workflow

• Increased physician satisfaction

• Accurate, complete physician orders

• Cost savings through significant decrease in paper use

• Substantial reduction in processing time of patient charts

As fee-for-service evolves into outcomes-based reimbursement and Medicare programs such

as MIPS become a reality, the need to manage patient information across the continuum of

care becomes paramount. Implementing systems that simplify inbound and outbound orders,

referrals and other patient-related documentation, and improving the ability to effectively

capture and act upon that information, is critical. Our platform is a comprehensive, paperless

solution for efficiently managing all faxed data and documentation, images, and data feeds

electronically. It converts all faxed communication to electronic documents which are then

incorporated into electronic workflows for review, evaluation, and acceptance prior to the

patient’s date of service. This information is vigilantly organized so as not to compromise patient

care or incur additional expenses due to inefficiencies or missing information.

THE ORDER MANAGEMENT SYSTEM FROM KONICA MINOLTA INCLUDES THE FOLLOWING BENEFITS:

PRINT– This print driver facilitates the capture of any printed output without the need to first print the document in order to scan it. This is typically

used to capture output from other third party applications, such as output from payer websites, medical necessity results and ABNs, and patient

estimates.

PHYSICIAN ORDERS– Hospitals can receive, collect, and manage all incoming physician orders electronically, review orders for accuracy simply and

immediately, reject and return incomplete orders with just one click, route orders to appropriate departments electronically, and even index orders

for permanent, encrypted storage and future retrieval.

•Broadcast– maintains a physician database that a hospital can use to communicate directly and simultaneously to multiple physician offices. A document can be sent to the entire physician population using the fax broadcast interface.

•Scheduling Integration–provides the ability to receive schedule reports for phone appointments and to initiate pre-registration activities prior to the receipt of the corresponding physician order.

•Verbal Orders–provides the ability to document verbal orders and initiate pre-registration activities prior to the receipt of the physical order.

FAX SERVER INTEGRATION– Can be seamlessly integrated with leading fax servers, such as Rightfax.

ORDER & REFERRAL MANAGEMENT FOR SURGERY– Converts all faxed surgical forms and orders (whether from referring physicians, PCPs, or

third-party test centers) into electronic documentation. The digitized files are then incorporated into custom workflows, to ensure completion of all

pre-encounter activities.

ALERTS AND NOTIFICATIONS– Sent to managers when key performance thresholds are approached. This enables management to take action to

address delays or bottlenecks before these turn into patient complaints.

DATA TRANSFORMATION– Reformat raw, unstructured data into easy-to-read documents or reports for use throughout the hospital.

INTEGRATION WITH E-ORDER SYSTEMS– Supports the ability to receive orders directly from electronic ordering systems. We integrate with

existing systems to receive external objects, index them to the corresponding patient, and present them in the same interface used by patient intake

for ALL incoming orders.

EMR/RIS HL7Scheduling

And ADT

EVENT TRIGGERS AND INTERFACES VIA MULTIPLE SOURCES

ORDER AND REFERRAL MANAGEMENT

Fax=Based Orders

And Doc(s)

Virtual Print Driver

OnlineReferral

EMR/RISOrders and

Other Sources

Reschedule, Revisions, Cancellations

Insurance Changes

Radiology Reports and Other Doc(s)

Patient Self Scheduling

Requests

Physician Referral Scheduling Report Preregistration HL7

Scheduling Insurance Verification

Medical NecessityChecking

PRE-ARRIVAL WORKFLOW (FINANCIAL CLEARANCE)

Financial Assistance Screening

POS Collections/Payment Plans

Preauthorization Patient Estimate

Eligibility Result(s) Preauthorization Form

Benefit Metrics

MN Results ABN

Estimate Worksheet

Mobile or Bedside Registration

Registration Booth

Screening Result Application Form(s)

Balance Summary Payment Record

Payment Plan

Document Packet Printed Upon Patient Arrival

(No Staging Necessary)

EMR/RIS

Documents Signed by Patient and Witnessed as

Batch by Registrar(E-signed or Hard Copy) Documents Signed by

Patient and Witnessed as Batch by Registrar

(E-signed or Hard Copy)

The Order Management System from Konica Minolta includes the following benefits:

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KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC.100 Williams Drive, Ramsey, New Jersey 07446

CountOnKonicaMinolta.com

© 2018 KONICA MINOLTA BUSINESS SOLUTIONS U.S.A., INC. All rights reserved. Reproduction in whole or in part without written permission is prohibited. KONICA MINOLTA and the KONICA MINOLTA logo are registered trademarks or trademarks of KONICA MINOLTA, INC. All other product and brand names are trademarks or registered trademarks of their respective companies or organizations.

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