NEGOTIAT IONS, CONFLICT RESOLUTION

ORAL ENGLISH: WEEK 14

GRADUATION

• How did you feel when you graduated from high school?• Did you have a ceremony?• How did you celebrate?• How will you celebrate when you graduate from Sias?• How do you think you will feel then?

CULTURE CORNER

• In American graduations, every student walks on stage and has their name read aloud. Sometimes this takes 2 days!• Parents, grandparents, siblings, and close friends will attend the graduation.• Graduation parties or graduation dinners are common.• Family and friends often give the graduate a card with money.

QUOTE OF THE DAY

Education is not the filling of a bucket, but the lighting of a fire.

- William Butler Yeats

LAST WEEK…

• Customer complaints•Workplace ethics•Workplace scenario skits

CONFLICT RESOLUTION

CONFLICT

“How do you deal with conflict in the workplace?”

- Common interview question

CONFLICT

• Tell your partner about a time you dealt with conflict. How did you handle the situation? Would you do it the same next time? Why or why not?

IF I HAVE CONFLICTS AT WORK…

• I ignore it and hope it goes away.• I store all of my frustration inside until one day I explode.• I quit and find another job.• I tell the person that’s bothering me how I feel.• I tell everyone else at work how much that person is bothering me.

Seek first to understand and then to be understood.

DEALING WITH CONFLICT…

1. Seek reconciliation with other person2. Try to understand the other person’s

point of view3. Present your perspective of the

problem and its impact4. Decide on a plan of action5. Express your appreciation for the

person’s efforts

CONFLICT

How do you deal with conflict in the workplace?

Summarize the 5 points from the previous slide.

THE COOKIE…

• Hi, do you have a moment to talk?• First, let me say, I have really appreciated working with you on this project. You are very dedicated and hardworking.• However, when you don’t communicate with me and make decisions without me, I feel like you’re taking over the job.

THE COOKIE…

• I need to be included in the decision making.•What I need for you to do for me is include me in your emails and ask for my feedback before you make a final decision.• I know you are independent, and that’s a good thing! But on this project, let’s work as a team.• Thank you for listening.

CONFLICT RESOLUTION

• Do you have a moment to talk?•When you…I feel like…• I need…•What I need for you to do for me is…• Thank you…

CONFLICT RESOLUTION

The family next door has a dog. (your neighbor) The dog barks loudly every night at you can’t sleep. Talk with your neighbor and resolve this conflict.

• Do you have a moment to talk?•When you…I feel like…• I need…•What I need for you to do for me is…• Thank you…

CONFLICT RESOLUTION

• Your boss has been forcing you to work more and more overtime every week. You have also been given many extra responsibilities that do not fall under your job description. You haven’t been able to spend much time with your family, and your husband/wife is threatening to divorce you. Please talk to your boss.

NEGOTIATIONS

NEGOTIATIONS

• In the world of business, negotiating skills are used for a variety of reasons, such as to negotiate a salary or a promotion, to secure a sale, or to form a new partnership. Here are a few examples of different types of negotiations in the business world:

NEGOTIATIONS

1. Manager and Clerk: Negotiating a promotion

2. Employer and Potential Employee: Negotiating job benefits

3. Business Partner A and B: Making decisions about investments

4. Customer and Client: Making a Sale

NEGOTIATION LANGUAGENegotiationsI would like to make a deal with you. I would like to make a proposal.How about…?Would you be willing to…?

Accepting“(That) sounds okay/ acceptable./ That would be possible. (As long as…)”

“I accept your proposal.”

“I think I could agree to that.”“You’ve got a deal.”“Sounds great. Where do I sign?”

Rejecting“I’m not sure about that.”“That’s more/ less than I would usually…”“That would be difficult.”“I’m afraid I can’t agree to that.”  

ANTIQUES DEALER

• You can sell your goods for as much as you want• You can buy, sell, or exchange antiques• You must get as many antiques and as much money as you can to win• If you have 5 of the type you need +500• You can spend as much as you want• You must keep record of what you buy and sell

DRAW A CHARTBought For From Sold For ToJewelry £100 Jenny Furniture £150 Michael

Instrument

£50 Carrie

Clothing £200 Jonah

Total £100 Total £400

Total Earned: £300

• Hello, I’m looking to buy…(toys)• I have a very special doll that I can sell to you for £150.• I’m not sure about that. That’s too expensive. How about £100?• I’m afraid I can’t agree to that. I will sell it for £120. That’s my lowest offer.• You’ve got a deal.

HOMEWORK

• 1 hour English conversation.• Practice what you learned in class today• Tell your partner about a time when you

had a conflict. Did you handle it well? What would you do differently in the future?

• Fill out the Feedback Form and bring it to class next week.