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<Insert Picture Here> Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

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Page 1: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

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Oracle’s User Productivity Kit

Beth RenstromPrincipal Product Manager, User Productivity KitAdaptive Business SolutionsOracle Corporation

Page 2: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Page 3: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

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Agenda

• User Competency and Support • Why is it Important to you and to Oracle?• Competency and Support Challenges• Implementation Challenges

• What is the User Productivity Kit (UPK)?• UPK Demo• Q&A

Page 4: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Importance of User Competency

Page 5: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Importance of Training End Users

• Excessive support cost• Untrained users require 3 to 6 times more support

than trained users *

• Decreased productivity• Untrained users take up to 22.5 hours to achieve the

same skill level that it takes a trained employee 5 hour to achieve*

*Gartner

Page 6: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

End User Competency Challenges

• How do I address “pre-go-live” training and “post-go-live” support?

• How will I address new-hire training?

• How do I address local and remote users?

• How do I provide standardized content across multiple content development efforts and lines of business?

• How will I providing localized content for global rollouts?

• How will I deliver training? Classroom training? Web-based training? Both?

• Can I leverage existing content?

Page 7: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Development Challenges

• Resources – who is going to do the work?• Limited training, business, and technical resources.

• Time – do we have the time to do the work? • Instructor-led training development time 40:1.• Web-based training development time 200:1.

• Budget – do we have the budget to do the work?

The ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.

Page 8: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Implementation/Upgrade Challenges

• How will I manage change in my organization?

• How can I minimize risk to my company?

• Should I change my business processes or should I customize the application?

Page 9: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK Throughout the Software Lifecycle

Go-LiveProcess Guides

User Acceptance

Test Scripts

Instructor-led Training

Web-based Training

Job Aids

Simulations

Application Coach

Job Aids

Usage Tracking Usage Tracking

UPKDeveloper Single Source Development and Customization

Documentation TrainingPerformance

Support Material

Multi-user Content Management Capabilities

Check In/Check Out Version Control History Rollback

Page 10: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Language Capabilites

English*

French*German*

Spanish *

Japanese*

Swedish

Canadian French

Italian

Portuguese

Danish Mexican Spanish

Chinese (Simplified)

Norwegian

Dutch

The UPK Developer can export custom text to an .xliff or .doc format

Localized screens are

captured with ‘re-record’

mode

*UPK Developer Languages

Page 11: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

<Insert Picture Here>UPK Demonstration

Page 12: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

Best Practice Implementation/Upgrade/New Feature Rollout” with UPKBlue-

printingBlue-

printingDesign / Config

Design / Config TestingTesting Pilot /

TrainingPilot /

Training Go LiveGo Live Maintenance& Support

Maintenance& Support UpgradeUpgrade

Content Creation and MaintenanceContent Creation and Maintenance

Test ScriptsTest Scripts Test ScriptsTest Scripts

System Process DocumentsSystem Process Documents SPDsSPDs

Simulations / PracticeSimulations / Practice

Assessment ExerciseAssessment Exercise

Training ManualsTraining Manuals

Performance SupportPerformance Support

Job AidsJob Aids

Page 13: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK Content

• Human Resources (249)• Payroll for North America (141)• Benefits Administration (72)• Time & Labor (61• ePay (9)• eProfile (15)• eBenefits (14)• ePerformance (45)• Learning Management (83)• General Ledger (73)• Receivables (132)• Payables (55)

• Asset Management (85)• Project Costing (58)• Contracts (154)• Grants (41)• Expenses (34)• Student Administration (382)• Planning and Budgeting (67) • Order Management (87)• Billing (91)• Purchasing (177)• Inventory (111)

• eProcurement (34)• Reporting Tools for HRMS (42)• Reporting Tools for Financials/ESA

and Supply Chain Management (49)• Reporting Tools for Campus

Solutions (38)• Fundamentals for HRMS (23)• Fundamentals for Financials/ESA

and Supply Chain Management (23)• Fundamentals for Campus Solutions

(23)

Enterprise Modules ver. 8.8, 8.9 ,9.0

• Talent Acquisition Manager

• Enterprise Portal • Absence Management

Future Enterprise Modules – ver 9.0• eCompensation Manager

Desktop

• eProfile Manager Desktop

• Reporting Tools for PeopleTools

• HelpDesk for Human Resources

Page 14: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK Content – JDE E1

EnterpriseOne Modules Topics (459)ver. 8.9, 8.11, 8.12

• General Ledger • Accounts Payable • Accounts Receivable • Inventory

• Manufacturing – PDM • Procurement and Subcontract

Management • Fundamentals

8.12• Price Management (incl.

Adv. Pricing)

• Fixed Asset Accounting • Sales Order Management

Future EnterpriseOne Modules - Targets9.0

• Real Estate

• Homebuilder • Food & Beverage• Configurator

Page 15: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK OnLine Training & Support

Page 16: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK Paper Documents

• Job Aids

• System Process Docs

• UA Test Scripts

• Instructor & Student Classroom Guides

Page 17: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

UPK Usage Tracking

Page 18: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

“If I were talking with someone at another firm, I’d ask them how long it takes them to develop content, and I’d say, ‘You

can cut that down by at least 75 percent.’ What used to take us 8 weeks to complete, we can now complete in a week. I'd then

ask them how many tools they were using, and I’d say,

‘Picture yourself with one, Oracle’s User Productivity Kit.’

MaryEm Musser, BDO Seidmen, LLPAssistant Director Technology Training Initiatives

'UPK is instrumental in our international training deployment. We believe we will meet our goal of significantly accelerating

our overall Oracle deployment and streamlining user acceptance,

system testing, process documentation, and training. '

 Steve Fox, Consumer Division, Dolby Laboratories Inc.

Customer Successes

Page 19: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

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Page 20: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation
Page 21: Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation