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Page 1: Oracle User Productivity Kit Technical Specifications DATA SHEET 1 ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3) KEY FEATURES AND BENEFITS

ORACLE DATA SHEET

1

ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3)

KEY FEATURES AND BENEFITS

DRIVE USER PRODUCTIVITY

AND MITIGATE RISK.

FEATURES

Single, synchronized

authoring session for system

process documents, test

scripts, training manuals,

simulations, performance

support, presentations, and

quick reference guides

Multiple learning methods:

watch and practice

simulations, knowledge tests

and in-application

performance support

Content workflow and

management including check-

in and checkout, versioning,

rollbacks, and status updates

SmartMatch context sensitive

help for most web-based

applications

Multilanguage translation

Full-feature sound recording

and editing

BENEFITS

Maximize ROI on enterprise

applications by educating

users quickly and keeping

support documents current

Reduce the costs associated

with multilanguage software

implementations

Mitigate compliance risk by

ensuring users consistently

follow process steps

Manage knowledge by

delivering training within the

application itself

Record simulations in a way

that mirrors how users

complete tasks

Reduce training,

documentation, and ongoing

help desk costs

Create engaging conceptual

and transactional content with

full-feature recording and

editing

Oracle User Productivity Kit is a collaborative content development

platform that allows enterprises to drive user productivity and

mitigate risk throughout all phases of the software ownership

lifecycle. This document provides the minimum system requirements

for various Oracle User Productivity Kit components. Your

organization might be implementing some or all of these

components, so refer to the sections that are applicable to you.

Multi-user Install

Content authors use the Oracle User Productivity Kit (UPK) development tool to

create content. This section outlines the technical requirements for a multi-user

installation of the UPK development tool. In a multi-user installation, the core UPK

development tool files are installed on a central server for content sharing, and a

client version of the UPK development tool is installed locally on the content

author‘s workstation.

Server Requirements for a Multi-user Install

Hardware

Processor 1GHz or greater

System memory 1GB or greater

Physical storage 360 MB for program files

Network connection

100Mb connection capable of communicating via

HTTP(S) and TC P/IP

Connection utilized for communication between the

Development server and the Database server.

Increased bandwidth typically improves

performance.

Software

Operating system

Microsoft Windows 2003 Server 32-bit SP2 or 64-

bit SP2, 2008 Server 32-bit (SP1 or SP2) or 64-bit

(SP1 or SP2), or 2008 Server R2 32-bit or 64 bit

Web server Microsoft Internet Information Services is required

Software framework Microsoft .NET Framework 3.5

Page 2: Oracle User Productivity Kit Technical Specifications DATA SHEET 1 ORACLE USER PRODUCTIVITY KIT V3.6.1 TECHNICAL SPECIFICATIONS (WITH ENABLEMENT SERVICE PACK 3) KEY FEATURES AND BENEFITS

ORACLE DATA SHEET

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Reduce performance support

costs with context sensitive

help

Reduce translation and

localization costs

RELATED PRODUCTS

Pre-built application-specific

content is available to jump-start

any implementation or upgrade

for the following enterprise

software applications:

PeopleSoft Enterprise

JD Edwards EnterpriseOne &

JD Edwards World

Oracle E-Business Suite

Agile PLM

Demantra

Siebel CRM

Hyperion

A full list of available content

titles can be found online at

oracle.com/applications/tutor/up

k_collateral.html.

Oracle User Productivity Kit

Professional is the leading

solution for creating, deploying,

and accessing content for major

enterprise application

deployments. It comprises the

following:

Oracle User Productivity Kit

Oracle User Productivity Kit

Professional’s Knowledge

Pathways designer, manager,

and player modules

Oracle Tutor creates,

customizes, and maintains

process documentation for

enterprise applications.

Server Requirements for a Multi-user Install (continued)

Database

Database

Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, or

v11.2 --OR-- Microsoft SQL Server 2005 SP3 or

SQL Server 2008 (RTM or SP1)

Physical storage

500MB for initial installation; additional storage

possibly required depending on amount of content

created.

Client Requirements for a Multi-user Install

Hardware

Processor 1GHz or greater

System memory 1GB or greater

Physical storage 1120 MB (520 MB for program files; 600 MB for

locally stored content)

Network connection

Broadband or faster (1.5 mb/s download, 512 kb/s

upload ) connection capable of communicating via

HTTP(S) and TCP/IP

Connection utilized for communication between the

UPK Developer client and the UPK server.

Increased bandwidth typically improves

performance.

Software

Operating system

Microsoft Windows XP Professional 32-bit (SP2 or

SP3)

Microsoft Windows XP Professional 64-bit (SP2)

Microsoft Windows Vista 32-bit (RTM, SP1, or

SP2)

Microsoft Windows Vista 64-bit (RTM, SP1, or

SP2)

Microsoft Windows 7 32-bit

Microsoft Windows 7 64-bit

DPI setting 96 DPI Fonts

Browser

Required: Microsoft Internet Explorer 6.0 SP1,7.0,

or 8.0

Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari

4.0 or 5.0

Software framework Microsoft .NET Framework 3.5

Word processing

software

Microsoft Office 2002 Pro SP3 (PowerPoint requires

KB957781)

Microsoft Office 2003 Pro SP3, 2007 (SP1 or SP2)

Microsoft Office 2010 (32 bit or 64 bit versions) for

document outputs (includes PDF format)

Other required

applications

Microsoft Word 2010 (32 bit or 64 bit versions),

2007, 2003 or 2002 is required to publish and/or

edit document styles or player styles using ―Print

It!‖ mode, and to publish PowerPoint output.

Word 2003 and 2002 require the ―Microsoft

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Office Compatibility Pack (SP1 or SP2) for

Word, Excel, and PowerPoint 2007 File

Formats‖.

‗Microsoft Save As PDF‘ add-in is required to

publish to .pdf using Microsoft Word 2007.

Adobe Acrobat 8 or 9 Standard or Professional is

required to create PDF documents with

Microsoft Word 2003 or earlier.

Adobe Flash 9 or 10 required for sound playback

HP Test Director 9.0, 9.2, or 10.0 and HP

Quality Center Microsoft Excel Add-on for

Quality Center 9.0, 9.2, or 10.0 are required to

create HP Quality Center documents.

Microsoft Excel 2007, 2003 or 2002 is required

to view and/or export UPK-generated HP

Quality Center documents into HP Quality

Center. Excel 2003 and 2002 require the

―Microsoft Office Compatibility Pack (SP1 or

SP2) for Word, Excel, and PowerPoint 2007 File

Formats‖. Excel is not required to generate the

documents.

IBM Rational Quality Manager, Microsoft Excel

and Word to Rational Quality Manager Import

Utility, and the UPK Best Practices: IBM

Rational Quality Manager.zip are required to

create test scripts in IBM Rational Test Manager.

Additional info can be found at:

http://blogs.oracle.com/UPK/2010/05/upk_and_

rqm.html.

Single User Install

Content authors use the Oracle User Productivity Kit (UPK) development tool to

create content. This section outlines the system requirements for a single user

installation of the UPK development tool. In a single user installation, the core UPK

development tool files are installed locally on the content author‘s workstation.

Technical Requirements for a Single User Install

Hardware

Processor 1GHz or greater

System memory 1GB or greater

Physical storage

1.25GB of physical storage (650 MB for program files;

600 MB for content); additional physical storage

possibly required depending the amount of content created

Software

Operating system

Microsoft Windows XP Professional 32-bit (SP2 or

SP3)

Microsoft Windows XP Professional 64-bit (SP2)

Microsoft Windows Vista 32-bit (RTM, SP1, or SP2)

Microsoft Windows Vista 64-bit (RTM, SP1, or SP2)

Microsoft Windows 7 32-bit

Microsoft Windows 7 64-bit

DPI setting 96 DPI Fonts

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Software (continued)

Browser

Required: Microsoft Internet Explorer 6.0 SP1, 7.0, or

8.0

Optional: Mozilla Firefox 3.5 or 3.6, or Apple Safari 4.0 or 5.0

Software framework Microsoft .NET Framework 3.5

Word processing

software

Microsoft Office 2002 Pro SP3 (PowerPoint requires

KB957781),

Microsoft Office 2003 Pro SP3, 2007 (SP1 or SP2)

Microsoft Office 2010 (32 bit or 64 bit versions) for

document outputs (includes PDF format)

Other required

applications

Microsoft Word 2010 (32 bit or 64 bit), 2007, 2003

or 2002 is required to publish and/or edit document

styles or player styles using ―Print It!‖ mode, and to

publish PowerPoint output. Word 2003 and 2002

require the ―Microsoft Office Compatibility Pack

(SP1 or SP2) for Word, Excel, and PowerPoint 2007

File Formats‖. ‗Microsoft Save As PDF‘ add-in is required to

publish directly to .pdf using Microsoft Word 2007. Adobe Acrobat 8 or 9 Standard or Professional is

required to create PDF documents with Microsoft

Word 2003 or earlier. Adobe Flash 9 or 10 required for sound playback. HP Test Director 9.0, 9.2, or 10.0 and HP Quality

Center Microsoft Excel Add-on for Quality Center

9.0, 9.2, or 10.0 required for HP Quality Center docs. Microsoft Excel 2010 (32 bit or 64 bit), 2007, 2003

or 2002 is required to view and/or export UPK-

generated HP Quality Center documents into HP

Quality Center. Excel 2003 and 2002 require the

―Microsoft Office Compatibility Pack (SP1 or SP2)

for Word, Excel, and PowerPoint 2007 File

Formats‖. Excel is not required to generate the

documents.

IBM Rational Quality Manager, Microsoft Excel and

Word to Rational Quality Manager Import Utility,

and the UPK Best Practices: IBM Rational Quality

Manager.zip are required to create test scripts in

IBM Rational Test Manager. Additional info can be

found at: http://blogs.oracle.com/UPK/2010/05/

upk_and_rqm.html.

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Content Publication

This section discusses the system requirements for Oracle User Productivity Kit

(UPK) published output—that is, the content that end users will view and use. After

creating UPK content using the UPK development tool, content authors will publish

the content to one or more different published outputs. There are three types of

published outputs discussed in this document: Player, Learning Management

System (LMS), and HTML Web site.

Server Requirements for Player, LMS Package, and HTML Web Site

Hardware

Processor 1GHz or greater

System memory 1GB or greater

Physical storage Between 500MB and 4GB of physical storage

adequate for most implementations

Network connection Network connection capable of communicating via

HTTP(S) and TCP/IP

Software

Operating system Any

Web server Any

LMS package

Compliant with AICC 3.5, SCORM 1.2, or SCORM

2004. Note: AICC deployments utilize a Java applet

for LMS server communication. Sun JRE is required

on client workstations.

End-User Requirements for Player, LMS Package, and HTML Web Site

(One supported browser and OS combination required)

Browser Operating System

Microsoft Internet

Explorer 6.0, 7.0, or 8.0

Microsoft Windows 2000 SP4

Microsoft Windows XP Professional 32-bit (SP2 or

SP3)

Microsoft Windows XP Professional 64-bit (SP2)

Microsoft Windows Vista 32-bit (RTM, SP1, or

SP2)

Microsoft Windows Vista 64-bit (RTM, SP1, or

SP2)

Microsoft Windows 7 32-bit

Microsoft Windows 7 64-bit

Mozilla Firefox 3.5 or 3.6

Microsoft Windows 2000 SP4

Microsoft Windows XP Professional 32-bit (SP2

or SP3)

Microsoft Windows XP Professional 64-bit (SP2)

Microsoft Windows Vista 32-bit (RTM, SP1, or

SP2)

Microsoft Windows Vista 64-bit (RTM, SP1, or

SP2)

Microsoft Windows 7 32-bit

Microsoft Windows 7 64-bit

Macintosh OS X 10.2.x or later

Modern Linux distribution

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Browser Operating System

Apple Safari 4.0 or 5.0

Microsoft Windows 2000 SP4

Microsoft Windows XP Professional 32-bit (SP2

or SP3)

Microsoft Windows XP Professional 64-bit (SP2)

Microsoft Windows Vista 32-bit (RTM, SP1, or

SP2)

Microsoft Windows Vista 64-bit (RTM, SP1, or

SP2)

Microsoft Windows Vista N 32-bit

Microsoft Windows Vista N 64-bit

Microsoft Windows 7 32-bit

Microsoft Windows 7 64-bit

Macintosh OS X 10.2.x or later

Other required

applications

Adobe Flash 9 or 10 is required for sound

playback

Usage Tracking Component

Oracle User Productivity Kit (UPK) includes a usage tracking component that can

be used to track end-user progress through the published training content. The usage

tracking installation files are included on the Oracle User Productivity Kit

development tool CD. It is an optional component and is not required to create or

deploy UPK content. This section discusses the requirements for implementing the

optional usage tracking component.

Server Requirements for a Usage Tracking Install

Hardware

Processor 1GHz or greater

System memory 1GB or greater

Physical storage

525 MB – 25 MB for initial software installation,

between 500MB and 4GB of physical storage

adequate for most implementations

Network connection 100 mb/s Network connection capable of

communicating via HTTP(S) and TCP/IP

Software

Operating system

Microsoft Windows 2003 Server 32-bit SP2 or 64-

bit SP2

Microsoft Windows 2008 Server 32-bit (SP1 or

SP2) or 64-bit (SP1, or SP2)

Microsoft Windows 2008 Server R2 32-bit or 64-bit.

Browser

Microsoft Internet Explorer 6.0 SP1, –OR- 7.0, –

OR- 8.0 is required for the Usage Tracking

Administration and Reporting components.

Web server Microsoft Internet Information Services is required

Software framework Microsoft .NET Framework 3.5

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Database

Database

Oracle Database v9.2.0.8, v10.1, v10.2, v11.1, –

OR- v11.2 --OR-- Microsoft SQL Server 2005 SP3

–OR- SQL Server 2008 (RTM or SP1)

Target Applications: Comprehensive Enterprise Application Support

Oracle User Productivity Kit provides enhanced object recognition and context-

sensitive support for the following Enterprise Applications‘ 32-bit clients. Contact

Oracle Support for the latest list of supported releases and patches.

Oracle Applications

Agile Customer Needs Management

Application Version

1.0

Agile Product Lifecycle Management

Application Version Versions Supported

9.3.1 9.3.1

9.3.0 9.3.0, 9.3.0.2

JD Edwards EnterpriseOne

Application Version PeopleTools Version

9.0 Latest version verified: 8.98.01

8.12 Latest version verified: 8.97

8.11 SP1 Latest version verified: 8.95

JD Edwards World

Application Version Client Verified

A9.1/A9.2 Web

Enablement MP5 LegaSuite GUI 4.1C10 and 4.1C14

Oracle CRM On Demand

Application Version

Release 18

Additional Information

Context-sensitive deployment with Oracle CRM On Demand is supported

with the SmartHelp add-in for browsers.

Oracle E-Business Suite

Application Version Last Patch Verified

R12 12.0.0, 12.1.1, 12.1.2, 12.1.3

11.5 11.5.10.x (with JInitiator versions 1.1.8.25 and 1.3.1.30)

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Additional Information

Refer to the In-Application Support Guide prior to recording for details on

setting up and verifying context capture.

Not all Oracle E-Business Suite applications have a configurable help menu to integrate context-sensitive content.

Oracle (Hyperion) Enterprise Performance Management

Application Version

11.1.2.1

11.1.1.3

11.1.1.2

11.1.1.1

Additional Information

*Context-sensitive deployment with Oracle Hyperion Performance

Management is supported with SmartHelp add-in for browsers.

Oracle Transportation Management

Application Version

6.1

6.0

Additional Information

Context-sensitive deployment with Oracle Transportation Management is

supported with SmartHelp add-in for browsers.

PeopleSoft Enterprise

Application Version PeopleTools Version

9.1 Latest version verified: 8.51

9.0 Latest version verified: 8.50

8.9 Latest version verified: 8.49

8.8 Latest version verified: 8.46

Primavera

Application Version Versions Supported

P6 Release 8.0

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Siebel CRM (On Premise)

Application Version Latest Releases Verified

8.2 8.2

8.1 8.1.1, 8.1.1, 8.1.1.2, 8.1.1.3

8.0 8.0.0.7, 8.0.0.8, 8.0.0.9, 8.0.0.10

7.8 7.8.2.12, 7.8.2.13, 7.8.2.14

7.7 7.7.2.10, 7.7.2.11, 7.7.2.12

Additional Information

Context-sensitive deployment with Siebel Analytics is supported with

SmartHelp add-in for browsers.

Siebel high-interactivity modules require an ActiveX control for Help

Integration deployment. For more information, see the In-Application Support

Guide.

SAP Applications

SAP GUI for Windows and SAP GUI for HTML

Application Version Patches Supported

7.20 001, 002, 003

7.10 11, 12, 13, 14, 15, 16, 17, 18, 19

6.20 75, 76, 77, 78

Additional Information

The low-speed connection setting for SAP GUI for Windows must be turned

off during recording and can be turned on during playback.

Minimum Support Package levels for SAP GUI for HTML are required. For

external ITS 6.20, patch level 22. For integrated ITS 6.40, SP19 and kernel

patch 124. For integrated ITS 7.10, SP10 and kernel patch 59.

SAP NetWeaver Portal

7.0

6.0

Additional Information

Oracle User Productivity Kit provides enhanced object recognition in the SAP

NetWeaver Portal for a wide variety of user-interface technologies; some of

this support includes HTML, Sun Java, SAP GUI for Windows, SAP GUI for

HTML (WebGUI), Web Dynpro, HTMLB, BSP, and Accessibility-enabled

Flash components.

For portal-embedded applications the context is captured to the page-level

iView and, if available, the guided procedure step. When SAP GUI for

HTML is embedded in the portal, SAP GUI context applies.

There are additional ―cross-domain scripting‖ requirements for context-

sensitive deployment with the portal that are detailed in the In-Application

Support Guide.

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Microsoft Applications

Microsoft Dynamics CRM

4.0

3.0

Additional Information

SmartHelp add-in for browsers is not supported with Microsoft Dynamics

CRM version 3.0.

Technology Platform Support

Browser-based HTML Applications

Internet Explorer 8.0

Internet Explorer 7.0

Internet Explorer 6.0 SP2

Additional Information

Enhanced support for enterprise applications (Oracle E-Business Suite, SAP

applications, etc.) is dependent upon vendor validation of a particular browser

version.

Microsoft Active Accessibility

Windows 7

Windows Vista

Windows XP

Office 2010 (32-bit)

Office 2007

Office 2003

Office XP

Additional Information

Many applications (including the list above) with support for Active

Accessibility will benefit from enhanced object recognition during recording.

Integrated context-sensitive help is not offered.

Active Accessibility enabled Flash/Flex applications and Browser embedded

components benefit from enhanced object-recognition during recording.

SmartHelp Browser Button

Internet Explorer 8.0

Internet Explorer 7.0

Internet Explorer 6.0

Firefox 3.6

Firefox 3.5

Additional Information

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SmartHelp setup for Firefox requires the .jar and .xpi MIME types configured

on the web server.

SmartMatch Context Recording

Internet Explorer 8.0

Internet Explorer 7.0

Internet Explorer 6.0

Additional Information

SmartMatch context is available when recording content is performed using a

SmartMatch Context supported browser.

For SmartMatch ranked results (context at content launch), see the section SmartHelp browser button for a list of supported browsers.

Sun Java Runtime

Sun Java Runtime Latest patch verified: 1.6.0_21, 22

Additional Information

Applications built with Java technology are supported for recording with

object recognition; integrated context-sensitive help is not offered.

SWING and abstract windowing toolkit (AWT) component implementations for Sun Java are supported.

Contact Us

For more information about Oracle User Productivity Kit, please visit oracle.com or

call +1.800.ORACLE1 to speak to an Oracle representative.

Copyright © 2011, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor is it subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.PT#UPK361TS0211. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.