October 9th, 2018

ORACLE ERP CLOUD SIG

Agenda

• Oracle ERP Benchmarking Report – 30 Minutes – Amir Hartman

• Oracle OpenWorld Quest Cloud ERP SIG Panel Session – 5 minutes –

Kevin Johnson

• OpenWorld Quest Sessions/COLLABORATE Information – 10 Minutes –

Dana Maggard

• Future SIG Topics – 15 minutes – Group Discussion

Oracle ERP Benchmarking Report

What is Value Realization?

What?

• The goal of the Value Realization program is to engage with Oracle’s cloud customers and help target, track and measure business outcomes throughout their cloud transformation journey. This includes providing insights and best practices to help achieve the fill potential of cloud investments, as well as quantifying and communicating the value customers experience from their cloud investments.

5

Overview of Value Realization Results

Research Methodology

• Interviews with key business and IT leaders

• Profile• Diverse industries

• Global enterprises

• Small, medium, and large businesses

• Blind and Aggregated Data

7

Objectives

• Benefit data collected through customer value assessment interviews

• Areas where their organization is performing strongly and other areas where they may be able to make improvements

• Key insights and critical success factors for a successful Oracle ERP Cloud transformation

8

Based on customer evidence we’ve collected, first-year returns on investment from Oracle ERP Cloud fall into two main benefit categories:

• Operational Excellence

• Finance Modernization, Integrated Business Insight and Agility

9

Operational Excellence

10

Finance Modernization,

Integrated Business Insight

and Agility

11

Customer Feedback Insights

The top three drivers for choosing Oracle ERP Cloud are:

• Modernize finance operations

• Influence business outcomes

• Enhance productivity

Realize benefits due to improved closing processes

25% improvement in staff productivity

50% improvement in reporting productivity

Data Driven Decision Making and Optimizing Financial Close and Reporting

12

Maximum Improvements

• Improved Closing Process

• Better Decision Making

• Reduced Planning Costs

13

Best Practices for Oracle ERP Cloud Transformation

• Simplify and standardize environment

• Creating a culture of change management

• Innovative communication methods

• Executive mandate for cloud transformation

• Localize adoption goals and targets

• phased implementation approach

• Automate data integration

14

Process To Participate

Customer Requirements:

• Lifecycle Stage: Pre‐implementation (baseline) and/or 6+ months post go‐live

• Product focus – SCM Cloud, CX – Sales, Marketing, Service and CPQ Cloud, HCM Cloud, ERP Cloud

• Customer Health – Reasonably happy customers

• Fluent in English

16

Process

Customers to reach out to Christina.Yue@QuestOracleCommunity.org to setup interview

A Value Snapshot assessment with customer (estimated amount of time required is 45‐60min), will be conducted. The outcome of which will include:

• Baseline KPIs

• Snapshot Report ‐ customized to customers business & industry, helping them track

• KPIs, measure business benefits and identify areas of improvement

• Benchmark Report ‐ enabling customers to compare key metrics to peers, including key insights & best practices

• Peer‐to‐Peer Connections

A minimal investment of time with Oracle’s Value Realization team enable customers to set baselines for process improvements, track & trend performance over time, and benchmark performance vs. others. Oracle Value Realization is a critical path to capture the value delivered from customers cloud investment

17

Oracle OpenWorld Quest Cloud ERP SIG Panel Session

Quest Cloud ERP SIG Panel Session

• Session Name • Customers Succeed with Oracle ERP Cloud

• Description • Oracle ERP Cloud users increase the value of their investment through learning from other users.

Quest, a user-led and user-driven community, has created a vibrant community that allows users to drive business results and grow professionally from each other. In this session Join a panel of customers as they share their journey with Oracle ERP Cloud and learn how you can get the most of your investment.

• Time • Tuesday, Oct 23rd 3:45-4:30

• Room • Moscone South – Room 155

Quest at OpenWorld

https://questoraclecommunity.org/events/conferences/ quest-at-oracle-openworld/

OpenWorld Quest Sessions

• IaaS Transforms PeopleSoft Customers [CAS4156]• Monday, October 22 | 12:30 pm – 1:15 pm | Moscone West – Room 3016

• Customers Can Coexist Successfully [CAS4155]• Monday, October 22 | 12:30 pm – 1:15 pm | Moscone West – Room 2000

• Henkels & McCoy’s Journey to the Cloud [CAS2953]• Monday, October 22 | 3:45 pm – 4:30 pm | Moscone West – Room 157

• Park Hotels & Resorts’ Journey to the Cloud [CAS2795]• Tuesday, October 23 | 12:30 pm – 1:15 pm | Moscone West – Room 155

• Customers Succeed with Oracle ERP Cloud [CAS4154]• Tuesday, October 23 | 3:45 pm – 4:30 pm | Moscone South – Room 155

• Oracle Cloud: The Who, What, When, Where, and Why [CAS4170]• Tuesday, October 23 | 4:45 pm – 5:30 pm | Moscone West – Room 3012

OpenWorld Quest Sessions

• Truckloads of Compensation at Great Dane [CAS2648]• Tuesday, October 23 | 4:45 pm – 5:30 pm | Moscone West – Room 157

• Hindsight is 20/20: Insight from Oracle Cloud Customers [CAS4171]• Wednesday, October 24 | 12:30 pm – 1:15 pm | Moscone West – Room 3016

• Wells Enterprises’ Oracle HCM Cloud Transformation: Happy Birthday [CAS2924]

• Wednesday, October 24 | 3:45 pm – 4:30 pm | Moscone West – Room 159

• IaaS Transforms JD Edwards Customers [CAS4157]• Wednesday, October 24 | 4:45 pm – 5:30 pm | Park Central (Floor 2) – Concordia

• Customers Succeed with Oracle HCM Cloud [CAS4153]• Thursday, October 25 | 10:00 am – 10:45 am | Moscone South – Room 157

• Leveraging IaaS and PaaS to Transform Technology [CAS4158]• Thursday, October 25 | 1:00 pm – 1:45 pm | Moscone West – Room 3014

Find Quest at OpenWorldMoscone South Booth 1512

RSVP to Dana Maggard dana.maggard@questoraclecommunity.org

COLLABORATE 19

COLLABORATE 19 – Quest Forum

COLLABORATE 19 – Quest forum is the one event where

you can get the real story about your Oracle JD Edwards,

PeopleSoft or Oracle Cloud products.

LEARN

Featuring more than 1,000 relevant,

interactive sessions, get answers at

COLLABORATE 19 to help you

maximize your Oracle JD Edwards,

PeopleSoft or Cloud product.

EXPLORE

Discover solutions to your most

pressing questions from more than

250 Oracle solution providers on the

exhibitor show floor.

CONNECT

Connect with a Special Interest Group

or participate in Quest Buddy Match

Program to gain tips from customers

using the same product as you.

REGISTER

Registration is now open!

Register before February 14

to save big!

questoraclecommunity.org/collaborate

Future SIG Topics

Future SIG Topics

• Audit verification for patching due to frequency of patching (quarterly and then 2 weeks to test)

• Change management and user adoption guidance, tips and tricks, etc

• Enhancement request process • We customers need to work together here

• Using Cloud Customer Connect 'ideas'

• SRs and how best to work with Oracle Support

• New release information locations – what’s good and what’s not • How best to utilize Oracle support info

• Planning refreshes

• Schedule out at least 3 weeks and can’t do it when they are patching

• Must cancel at least 5 business days ahead

• Can’t do T2T or P2T unless they are at the same level

• Debate on usefulness of MyServices and SRs

• Support model – what different skills are needed

• How best to handle Segregation of Duties management?

• Data Masking usefulness

Future SIG Topics

• Interfacing with external applications (Oracle and 3rd Party applications)

• Openworld announcements and key items

• EPM Business Products (PBCS, FCCS, etc) - When to use them or ERP Cloud functionality?

• Revenue Management Cloud - Oracle's response to the 2018 new Revenue Reporting requirements

• Schedule of new ERP Cloud integrated modules

• Using sandboxes, customization tools, including translation and CSM for moving this content to production.

• Creating mobile apps

• Auditing transactions

• Other members opinions?

Key Dates and Next Steps

Key Dates

• SIG Calls• Monday, December 10 at 1PM

EST

• OOW Meeting – Tuesday, Oct 23rd, Moscone South –Room 155

Next Steps

• Participate in Group Discussion on our page for future topics

• Spread the word about our SIG• https://forum.questoraclecom

munity.org/groups/enterprise-resource-planning-erp-cloud-sig