oracle e-business suite: order management family ... - oatug

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Oracle E-Business Suite: Order Management Family Update, Strategy and Roadmap Enabling Modern Business Models

Earl Eldridge Senior Director Applications Development Oracle


Safe Harbor Statement

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 2

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |

Program Agenda

3

Order Management Family of Products

Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5


Program Agenda

4


Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5


Oracle E-Business Suite OM Family Products

Includes:

• Advanced Pricing

• Channel Revenue Management Family

• iStore

• Order Management

• Quoting

5


TODAY: Best-in-Class Pricing Execution

Prices

Policies

Sales Contracts

Order Mgmt

Quoting

Purchasing

iStore

ChRM/ Trade Mgmt

Service Contracts

Analyst

Pricing UI

APIs

Orders

Quotes

Contracts

Purchase Orders

Flexible rules architecture

Implement price and promotional strategies

Robust pricing engine

Deliver the right price

Pre-established terms for quote or order

Contract compliance

Rules-Based Pricing Engine

Manage Execute Enforce

6

Oracle E-Business Advanced Pricing


Advanced Pricing

Channel Revenue Management A family of products

+

7

Oracle E-Business Channel Revenue Management


•Dispute/Deduction Handling

•Rebates Settlement

•Promotional Payments

•Complete AR Processing

• Lockbox Integration

• Subsequent Receipt Application

•Auto-Write Offs

•Mass Settlements

•Mass Update

•Rule Based Settlement

•Claims Aging

•Centralized Claims Repository

End to End Deduction Flow

Oracle Accounts Receivable Deductions Settlement


• Running complex pricing programs difficult to maintain and track?

• Volume Discounting – retro, adjustments?

• Targets met but profitability below forecast?

• Rebate liabilities or assets visibility?

• Overall spend tracking?

• Processing and cleansing of indirect sales (POS) labor intensive and subject to error?

Complete Solution for Rebate and POS

• Simple UIs for Quick and Easy Navigation • Accurate Tracking of Accruals & Channel

Performance

Execute Complex Rebates Calculate

GL Posting

Settle

Channel Rebates

Validation Settlement

Automate Cleanse

Distributor Inv Tracking

9

Oracle Channel Rebates and Point of Sale Management


For Wholesale Distribution

• What

– Channel Revenue Management product automating special price requests for wholesale distribution and streamlines the ship & debit claim process

– Automate all agreements, tracking, accounting journal entries and chargeback’s to vendors manual processes for timely claims processing

• Benefits – Reduced margin leakage; Reduced cost of managing

special pricing agreements and greater visibility into claim process

Request Special Price Track Accruals

Manage Disputes & Payments

• Request New Price from Supplier

• Receive Supplier approval/ authorization

• Record Accruals • Generate Accurate

Accounting

• Compile accruals & generate Claims

• Transmit Claims to Supplier via XML or Web ADI

• Resolve Disputes • Issue Debit to Suppliers

Claim

10

Oracle Supplier Ship and Debit


Oracle Price Protection

For Wholesale Distribution

• What

– Channel Revenue Management solution enabling orchestration and automation of supplier price changes

– Timely claims processing through automated integrations to Procurement, Warehouse / Inventory, Costing, General Ledger, Accounts Payable, Accounts Receivable

• Benefits

– Reduced margin leakage; Automation of manual spreadsheets, faster realization from price protection claims, complete control & full visibility into the process, increased channel revenues

11


Delivers a comprehensive web presence to enable collaboration with customers and partners, and to profitably support the entire sales process, from lead

generation to ordering to post-sales support.

Oracle iStore is a seamless extension of your E-Business Suite to the Internet.

• 12

Oracle E-Business E-Commerce Solution – iStore


Order Opportunity Order

Fulfillment

A robust set of product selection, configuration and pricing capability to match valid products and services to customers

Create Quote

Add Products

Approve Quote

Offer Quote

Place Order

Approval workflow and QA Check to ensure that every quote receives

the correct level of scrutiny

Integration with Order Management to provide a direct connection to the downstream order-to-cash process

13

Oracle E-Business - Quoting


Program Agenda

14


Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5


Order Management • Recurring Billing Enhancements

• Usage Based Billing • Copy Billing Plan

• Fill or Kill • Ability to Determine Which Attributes Trigger

Repricing • RMA Enhancements • Copy User Defined Attributes (UDAs)

iStore • Address Defaulting

Quoting • Tax on Freight Charges • Attachments included in approval notifications

Channel Revenue Management • Offer Adjustment & Claims Performance • Provisional Accruals/Budgets • Public API for Trade Profiles • AR Settlement Exception handling • ChRM in the Cloud

Order Management • AME Approvals for Outbound Orders • Holds Framework Enhancements • Productivity Enhancements • Item Orderability Framework Enhancements • Sales Agreements Enhancements • Order Management Command Center

iStore • Copy Prior Order • Promotion Code Profile

Quoting • Upload Product using Excel

Channel Revenue Management • Asynchronous Offer Reconciliation • Overpaid Offer Reconciliation • Volume Offer Performance Improvements • Miscellaneous Claim Usability Advancements • Continued UI Migrations to OA • Warranty Offers • AP Settlement Exception Handling

Order Management • Milestone Billing • Scheduling Enhancements • Rest Services Support through ISG

Advanced Pricing • Price Book Generation Enhancements • Attribute Manager Usability Improvements • Performance Enhancements

iStore • Order Type for a Specialty Site • Email Notification Styles

Quoting • Update Cost from Quoting UI • Quote Status extensions

Channel Revenue Management • Continued UI Conversions • Offer Updates • Multi Currency Approvals • Dynamic Beneficiary Support

Oracle Applications: Current Release and Roadmap Oracle E-Business Suite: Order Management Family

Release 12.2.7 September 2017

The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.


Future Beyond September 2018


Subscription Ordering

• Flexible ordering and billing for combination of products, services, subscriptions, and warranties

Recurring Billing

• Bill pre-defined number of bills or indefinitely until termination

16

Milestone Billing

• Bill upon milestone completion based on predefined OM events, as well as custom defined milestones

Order Mgt 12.2: Enhanced Ordering and Billing for Combination of Products, Subscriptions, and Services More Automation for New Business Models

Release 12.2 – 12.2.5 Release 12.2.7 Release 12.2.6


• AME Approval is already available for Return Orders and Quotes

• Strengthened the existing integration with AME Approval for Sales Order – Simple approach to approve before booking

– Typical Order status now: Entered -> Pending Internal Approval -> Booked

17

AME Approvals for Outbound Orders

Approval Notification

12.2.8 – Order Management


• Added Customer Class as an additional attribute for defining rules

• Offers higher productivity in maintaining rules at customer class level rather than individual customer account level

• New attribute "Customer Classification" is available in the rule level list and maps to "Classification" on Account Receivables Customer setup

18

Item Orderability – Framework Enhancements


Customer Classification



• Sales Agreement Public API Enhancements

– Update sales agreement header/lines attributes

– Delete sales agreement/sales agreement lines

– Add lines to existing sales agreement

• Credit Check Processor Concurrent Program

– This program is run to re-evaluate booked orders to apply holds and/or release holds

– Now, while applying holds, this programs considers order lines booked but not picked yet for processing

– For releasing holds, the program already considers order lines till “Awaiting Shipping” status

19

Productivity Enhancements



• Related Items Window:

– New field “Request Date Qty” indicates the portion of the requested quantity that could be available to promise on request date. Added on sales order creation screens and “Pricing and Availability” form

• Fulfillment of Bill Only Lines

– Currently Bill Only lines are automatically fulfilled and closed after booking. Added the option to hold the fulfillment of a Bill Only line until progressed further.

• Hold Management of Bill Only Lines

– Bill only lines will not go on automatic hold for hold defined on "Ship-Line" workflow activity if "Bill Only" checkbox is selected on the OM transaction type form

• Order Purge Enhancements

– New option to selectively delete order acknowledgment details when purging the orders

20



UI Improvements - Claim UI

R12.2.8 – Channel Revenue Management

• Added the ability to search promotional earnings by Invoice Number

• To enhance the usability of the claims association process, introduced a new table Associated Accrual Details in the Promotional tab.

• Associated Accrual Details table will save and display all accruals that are already associated with the claim

• Added an option to remove associated records individually from the Associated Accrual Details region and the Scan Promotional region.


• This feature allows users to pay an offer to a customer even when the earned amount is null (newly created offer without any accrual).

• A new flag Ignore Payment Validations is introduced in offers UI to support this feature.

• For offers with Ignore Payment Validations flag selected; Customer, Product, and Pay Over validations for claim payments will be skipped.

Ability to Pay Offers with 0 Earnings



Claim - AP Settlement Exception Handling


• Introduced a concurrent program Update Claims –Payable settlement methods to reopen claims when corresponding Invoice is canceled in Oracle Payables

• The Update Settlement Information action synchronizes latest settlement documents & vendor information from Payables Invoice to ChRM claims when check/check status/vendor information is updated in Payables Invoice.


• Introducing an option to enforce offer ledger and budget ledger validations during offer creation/budget request.

• This validation is enabled by setting the profile OZF: Validate Budget Ledger with Offer Ledger to Yes.

• This feature is backported to release 12.1.3.

Offer Ledger - Budget Ledger Validation



Offer Reconciliation Enhancements


Reconciliation of overpaid Offers

• Reconciliation of overpaid offers will be supported

• When user reconciles, offer’s Utilized & Earned amount will be increased to match the paid amount

Reconciliation in Asynchronous mode

• To enhance performance and usability, added the flexibility to perform offer reconciliation either in Synchronous or Asynchronous (new) mode from UI.

• Asynchronous processing will give users the flexibility to navigate and continue other tasks after initiating reconciliation process from UI.


Mass Settlement Enhancements


Mass settlement for unrelated customers (API)

• With this enhancement, users will be allowed to settle claims with unrelated customer’s open debit/credit transactions using mass settlement API.

Mass settlement in Asynchronous mode

• To enhance usability, added the flexibility to perform Mass Settlement either in Synchronous or Asynchronous (new) mode from UI.

• After initiating mass settlement process in Asynchronous mode from UI, users can navigate to other tabs and continue their work. Process will run in background and once completed, the status will be displayed in UI.


Volume Offer - Performance Improvement


• A new profile OZF: Perform Non Retro Volume Tier Adjustments for New Accruals Only is introduced to give the flexibility to pick only newly created accruals for volume tier calculation

• Once the profile is set to Yes

– Volume Tier adjustment will process only those accruals which are not tier adjusted

– At the time of backdated adjustment processing, accruals from adjustment effective date will only be reprocessed

• Performance for volume offer tier calculation can be improved for customers with huge checkbook entry as this limits the number of accruals getting processed

• This feature is backported to release 12.2.5.


• Create quotes and quote lines using a spreadsheet upload with WebADI – Create one or many quotes in a sheet

• Personalize spreadsheet for your business needs

• Easily reuse spreadsheets for frequently purchased products

28

R12.2.8 - Quoting Create Quotes Using Spreadsheet Upload

Quotes in Spreadsheet

Upload via WebADI

EBS Database


• Copy one or more items from prior order to the cart

• Apply promotion codes at the cart level only, line level only or at both levels

• Backported to 12.1.3+

29

iStore: Copy Prior Order and Promotion Code Enhancement Streamline Online Purchasing


Program Agenda

30


Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5


Information-Driven Navigation

• Browse and drill on actionable indicators

• Use consumer-like search and filters

• Displayed data recalculated with each drill

• “Conversation with the data” to narrow in on most important priorities

• Take action on selected transactions

31

EBS Enterprise Command Centers Identify and Act on Priority Transactions without Custom Operational Reporting


Identify and Act on Priority Transactions without Custom Operational Reporting

EBS Enterprise Command Centers

Command Centers

• No additional costs for licensed users of base products

• EBS 12.2.4 and above

• Integrated with EBS UI and security

• Built with Oracle Enterprise Command Center Framework (ECC)

Easy to Deploy

ERP

• Financials

• Receivables

• Payables

• Assets

SCM

• Order Management

• Inventory Management

• Enterprise Asset Management

32


• Meet revenue goals – Expedite order processing by resolving issues

immediately

– Identify orders that can be shipped earlier, driving revenue now

• Proactively remove fulfillment obstacles – Fulfill more efficiently by changing source warehouse

or changing the carrier

– Take action by finding shipping alternatives

• Increase customer satisfaction – Investigate and clear orders on hold

– Quickly react to late orders

33

Order Management Command Center Accelerate Order Flow and Quickly Act on Order Exceptions

12.2.4 and above


Program Agenda

34


Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5


Order Management • Recurring Billing Enhancements

• Usage Based Billing • Copy Billing Plan

• Fill or Kill • Ability to Determine Which Attributes Trigger

Repricing • RMA Enhancements • Copy User Defined Attributes (UDAs)

iStore • Address Defaulting

Quoting • Tax on Freight Charges • Attachments included in approval notifications

Channel Revenue Management • Offer Adjustment & Claims Performance • Provisional Accruals/Budgets • Public API for Trade Profiles • AR Settlement Exception handling • ChRM in the Cloud

Order Management • AME Approvals for Outbound Orders • Holds Framework Enhancements • Productivity Enhancements • Item Orderability Framework Enhancements • Sales Agreements Enhancements • Order Management Command Center

iStore • Copy Prior Order • Promotion Code Profile

Quoting • Upload Product using Excel

Channel Revenue Management • Asynchronous Offer Reconciliation • Overpaid Offer Reconciliation • Volume Offer Performance Improvements • Miscellaneous Claim Usability Advancements • Continued UI Migrations to OA • Warranty Offers • AP Settlement Exception Handling

Order Management • Milestone Billing • Scheduling Enhancements • Rest Services Support through ISG

Advanced Pricing • Price Book Generation Enhancements • Attribute Manager Usability Improvements • Performance Enhancements

iStore • Order Type for a Specialty Site • Email Notification Styles

Quoting • Update Cost from Quoting UI • Quote Status extensions

Channel Revenue Management • Continued UI Conversions • Offer Updates • Multi Currency Approvals • Dynamic Beneficiary Support

Oracle Applications: Current Release and Roadmap Oracle E-Business Suite: Order Management Family


The above is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.


Future Beyond September 2018


• Add an additional flavor to the Recurring Billing Framework: Usage Based Billing

• Define a Usage Based Billing plan with multiple Usage Tiers

• Each Usage Tier can be defined in any combination of a Fixed Billing Amount and a Billing Amount Per Usage Unit

• Usage Tiers can be applied incrementally or cumulatively

• Based on Billing Period Usage, Billing Amount is automatically calculated and invoiced

36

Recurring Billing Framework: Usage Based Billing Usage Based Billing Plan



Launch “Billing Plan” flow


Select “Usage Based Billing” option


Enter “Usage Billing Plan”: Tiers can be defined in any combination of a Fixed Billing Amount and a Billing Amount Per Unit. In other words, any combination of a Fixed component and a Variable component.



40


• Copy Recurring Billing Plan

– Copy recurring billing plans of all types from multiple lines/orders

• Fill or Kill

– Ability to deliver only the available quantity and cancel the remaining quantity of a sales order instead of creating a backorder

– Fill or Kill option is available for each customer account to identify those customers who do not accept backorders

• Ability to Determine Which Attributes Trigger Repricing

– There is a new form where customers can identify which sales order attributes when changed should trigger repricing



41


• RMA Enhancements

– Currently, referenced RMAs can only be entered in the same UOM as the original outbound order. With this enhancement, referenced RMAs can be entered in a different UOM from the original outbound order

– RMA credit will be calculated based on the original outbound order

– In addition, global flexfield values will be copied from the original outbound order to the referenced RMA

• Copy User Defined Attributes (UDAs)

– Provide an option to copy User Defined Attributes (UDAs)

– Automatically copy User Defined Attributes (UDAs) when splitting a line


12.2.8+ – Order Management Command Center (ECC)

42

Command Center Enhancements

• CSR View

– Ability to assign CSRs to an order

– The default view in the Command Center will be filtered to only show orders assigned to that CSR

• Attribute Groups

– Streamline the user interface by grouping attributes

– Attribute groups are available in search as well as results

• Additional Attributes

– Several attributes added to search (Available Refinements) e.g. CSR, Ship To State, Ship To Country, etc.

– Several attributes added to search results e.g. CSR, Ship To State, Ship To Country, Carrier, etc.

12.2.4 and above


12.2.9 ECC – Order Management

43

Command Center Enhancements

• Surgical Updates

– Certain changes in the order information such as holds, fulfillment related dates, etc. will be synced to ECC in real time without running the incremental load program

• Descriptive Flexfields

– Information stored in Descriptive Flexfields will be available for search and analysis in the Command Center


Functional Change Seeded Qualifier Attribute Context and Attributes are used for this. User has to pass the Modifier list line id information with Qualifier Context MODLIST, Qualifier Attribute QUALIFIER_ATTRIBUTE7 This is available to all applications, apart from

NO Profile Controlled. Supported in Both Pattern Engine and Traditional Engine. Technical Change

Pattern Engine, generation of patterns while engine is called are restricted to the passed in modifier line, In further processing data is minimized in temp tables. Traditional Engine, only passed in modifier line will evaluated from the setup data, NO other data will be populated in temp tables, which will reduce the load on quires for high volume processing

12.2.9 – Advanced Pricing

Evaluation of Passed in Modifier


WebADI Support for Price Lists and Modifiers

Functional Change A new dropdown list with GO button added in Lists function of Oracle Pricing User Responsibility for both Modifiers and Price Lists A new page is added for selection of parameters for content in UPDATE action mode. Parameters: Custom Query – Check Box (Y/N) Custom Conditions – Free text box, customer can enter any condition for their custom query. ListHeaderIds – Header IDs which has to be updated. Update Headers – Check Box (Y/N) Update Lines – Check Box (Y/N) Update Attributes - Check Box (Y/N) Update Qualifiers - Check Box (Y/N)

Technical Change New table added for interface data QP_WEBADI_INTERFACE New packages added QP_INTERFACE_PVT New PG with supporting AM, Vos for parameter selection This page will be used for future enhancements



Evaluation of Factors based on Ranks in Factor List

Functional Change A new field RANK is added on the factors list form. Customer can provide ranks for the factors, based on given ranks evaluation precedence will be considered Least number is high preference. NOTE: This can not be compared with precedence evaluation in pricing entities.

Technical Change A new database columns is added in QP_LIST_LINES table, and QP_PREQ_LINES_TMP temp table. By default Rank is ZERO, If all factors has zero, evaluation will be done with old method (by row id – entered order)



Support use of formula for promotional Get Item

Functional Change In Promotional Modifier get item block, formula field will be populated based on the selection of price list line. We consider DYNAMIC formula also. NOTE: This feature is not supported in Pricing & Availability and single price event calls. In price request API calls customer has to make a follow up call for support of this feature. If a formula used USERENTERED attributes then that formula will not be listed for selection in get item block

Technical Change Get item block Price list line selection LOV is modified to allow formula lines. Follow up BATCH event call is used for calculation of price using formula for get item, as we need to source the attributes defined for the formula.



Accelerate Claim Settlement Process

51

Channel Revenue Management Command Center

• Eliminate revenue leakage

Quickly identify and chargeback invalid deductions

Identify customer write off abuse and take corrective action

• Improve payment collection

Prioritize high value claims for closure to maximize cash returns

Quickly identify past due balance and take action to recover payments

• Increase profit margins

Identify overbooked claims agents and balance workload to clear aged claims

Improve operation and process efficiency with smarter analysis and effective collaboration with customers/suppliers


Program Agenda

52


Release R12.2.8

ECC V1

What’s Planned

Roadmap & Takeaways

1

2

3

4

5

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Copyright © 2019, Oracle and/or its affiliates. All rights reserved.

CHANNEL REVENUE MANAGEMENT CLOUD

Centralize all incentive programs

• Plan and execute promotions effectively

• Manage and track complex volume rebates

• Control promotional expenses and liability

• Maximize profitability through fast and accurate claims processing

• Enhance productivity with streamlined processes to manage the full channel program lifecycle

MAXIMIZE INCENTIVE PERFORMANCE

For Oracle Employees and authorized partners only

PLAN, EXECUTE, MEASURE…

Gain strategic insights into your global channel

sales programs

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 54

Sales

Finance Channel Partners

Channel Revenue

Management Cloud

Marketing

Claims Processing

– Deductions

– Settlements

– Supplier Ship & Debit

Offers

– Promotions

– Price Protection

– Royalties

Indirect Selling

– Point of Sale

– Special Price Request

– Channel Inventory Tracking

Funds Tracking

– Accrual Budgets

– Fixed Budgets

– Market Development Funds

Customers

Channel Revenue Management Cloud

Suppliers

Analytics

Governance

Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Copyright © 2019, Oracle and/or its affiliates. All rights reserved.

First Release : Supplier Ship & Debit Easily Manage and Track Vendor Accruals and Pricing Programs

55

Create Supplier Agreement

Distributors establish special pricing agreements with suppliers

Track Accruals Capture accrual data based on eligible sales orders

Submit Claim Distributor creates claim and submits to supplier with sales order data

Approve Claim Supplier validates claim and approves (offline)

Create Debit Memo Close out claim and create payables debit settlement


Oracle’s Investments for EBS Customers Continued Investment

56


CONTINUOUS INNOVATION ON EBS 12.2 WITH PREMIER SUPPORT THROUGH

AT LEAST 2030

Delivering Ongoing Innovation and Underlying Technology Stack Updates

without Major Upgrade


Continued Investment and Support for Years to Come without Major Upgrade

EBS Release Roadmap: Continuous Innovation on EBS 12.2

12.2 12.2.3 12.2.4 12.2.5 12.2.6 12.2.7 12.2.8 12.1 12.1.2 12.1.3

Latest Release

PREMIER SUPPORT THROUGH:

• Release 12.1: Dec. 2021

• Release 12.2: At least 2030

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Copyright © 2019 Oracle and/or its affiliates. All rights reserved

5/2009 12/2009 8/2010 9/2013 12/2013 9/2014 10/2015 9/2016 9/2017 10/2018


12.2.4

Fusion Middleware

11g

12.2.7

12.2.8

59

Update Underlying Technology while Keeping the Same Level of EBS Code

Continuous Innovation on EBS 12.2

11.5.10

iAS 1.0.2.2

12.1.2

Application Server

10g

EBS Upgrade

12.1.3

12.2.0

Future Fusion

Middleware

12.2.7

12.2.8

Tech Stack Upgrade

12.2.x

12.2.0

Future Fusion

Middleware

Tech Stack Upgrade

12.2.7

12.2.8

12.2.x

EBS Upgrade

• Uptake new middleware without major EBS upgrade • No need to rewrite customizations


• EBS Development uses customer voting as input to product planning – Customers can vote an idea up or down

– Many 12.2.x features are customer voted ideas

• Customers create and vote on ideas – Available in 30 EBS Communities

– Across EBS: ERP, SCM, HCM, Appstech

• High participation – 5K+ ideas for EBS created since 2014 inception

– 14K+ users and 75K+ comments 60

Customer Voting in My Oracle Support Community Participate in Social Enhancement Prioritization Process

Ideas in a Support Community

Indicator of customer voted ideas

Create an idea

Engage in an idea

Vote up or down

Add a comment

Bookmark

60

oracle e-business suite: order management family ... - oatug

Documents