oracle business process

8/4/2019 Oracle Business Process

1/25


2/25

Oracle Application Integration Architecture: Business Process Modeling and Analysis Page 22

Note:

The following is intended to outline our general product direction. It is intended

for information purposes only, and may not be incorporated into any contract. It is

not a commitment to deliver any material, code, or functionality, and should not be

relied upon in making purchasing decisions. The development, release, and timing

of any features or functionality described for Oracles products remains at the sole

discretion of Oracle.


3/25


Table of Contents

Oracle Business Process Modeling and Analysis Overview........................ 4Our Understanding of Business Process Management ........................... 4What is the Challenge? ................................................................................. 4What is the Answer? ..................................................................................... 4What is a Business Process? ........................................................................ 5

Modeling Approach and Methodology .......................................................... 6Oracles Approach to Business Process Modeling and Analysis (BPA) 6Methodology and Organization .................................................................. 6Model Types .................................................................................................. 7

Modeling Standards and Notation .................................................................. 8Level 0 ............................................................................................................ 8Level 1 ............................................................................................................ 9Level 2 ............................................................................................................ 9Level 3 .......................................................................................................... 10Level 4 .......................................................................................................... 12Functional and Composite Business Process Views ............................. 12

Modeling Tool and Viewer ............................................................................ 14Integration with Business Services Repository ........................................... 17

Integration Scenario ................................................................................... 17Enterprise Business Object ....................................................................... 17Enterprise Business Service ....................................................................... 18

Authoritative and Guiding Sources for Industry Process Best Practices 19Overview of Delivered Models ..................................................................... 20

Communications Industry ......................................................................... 20Insurance Industry ...................................................................................... 20Utilities Industry .......................................................................................... 20Financial Services Industry ........................................................................ 20Retail Industry ............................................................................................. 20Cross-Industry ............................................................................................. 20Cross-Industry Composite Business Processes ...................................... 21Industry-Specific Composite Business Processes .................................. 22Inventory of Delivered Models ................................................................ 22

How Can Oracle Help? .................................................................................. 23Oracle Business Process Analysis Suite ................................................... 23Delivered Business Process Models ......................................................... 23

Conclusion ........................................................................................................ 24


4/25


Oracle Application Integration Architecture:

Business Process Modeling and Analysis

ORACLE BUSINESS PROCESS MODELING AND ANALYSIS OVERVIEW

Our Understanding of Business Process Management

Business Process Management (BPM) includes a set of activities that organizations

perform to either optimize their business processes or adapt them to new

organizational needs.

Important elements include business process modeling and analysis (BPA),

orchestration (BPEL), and business activity monitoring (BAM).

This whitepaper focuses on the BPA element, outlines Oracle's approach and

methodology, and describes the business process models delivered with Oracle

Application Integration Architecture (AIA) solutions.

What is the Challenge?

Coordinating business processes is not simple or linear as might be portrayed in the

world of traditional task management.

Business is constantly changing, messy, unordered and chaotic; work activities and

tasks have to be processed in parallel.Coordination requires the spawning and asynchronous execution of nested tasks

and parallel activities.

And it is not just tasks that occur in parallel, but decision-making, distributed

computation, and the movement of information within the company and across the

value chain

What is the Answer?

The best way to understand how your business is running - is to understand your

processes.

Process management is not another form of

automation, a new killer-app or a fashionable

new management theory. Process

management discovers what you do and then

manages the lifecycle of improvement and

optimization, in a way that translates directly

to operation. Whether you wish to adopt

industry best practices for efficiency or pursue

competitive differentiation, you will need

process management.

-Howard Smith, Peter Fingar - 2003


5/25


The first step in doing that is to model your business processes.

Oracle has created and delivered business process models for those processes

supported by Oracle AIA products. These business process models will enable you

to see and understand how Oracle AIA provides application integration solutions

for your business processes.

What is a Business Process?A business process is a set of coordinated tasks and activities, involving both

human and system interactions, that will lead to accomplishing a set of specific

organizational goals. Characteristics of business processes include the following:

Large, complex, and long running

Widely distributed and customized

Dynamic

Automated

Both business and technical in nature

Cross boundaries within and between businesses

Dependent on and supportive of human intelligence and judgment

Difficult to recognize

A business process is a structured,

measured set of activities designed to

produce a specific output for a particular

customer or market. It implies a strong

emphasis on how work is done within an

organization, in contrast to a product focuss

emphasis on what. A process is thus a

specific ordering of work activities across time

and space, with a beginning and an end, and

clearly defined inputs and outputs: a structure

for action. ... Taking a process approach

implies adopting the customers point of view.

Processes are the structure by which an

organization does what is necessary to

produce value for its customers.

-Thomas H. Davenport 1993


6/25


MODELING APPROACH AND METHODOLOGY

Oracles Approach to Business Process Modeling and Analysis (BPA)

We combine the business view of the business analyst with a glimpse of the

technical view of the technical analyst. We use a standard modeling method and

add technical artifacts to the models at the lowest level of decomposition.

Methodology and Organization

We use accepted standard modeling methods and notation and add Oracle-specific

information on the most detailed level of the models. Following are characteristics

of our models:

Horizontal, role-based, swimlane workflow modeling method based on the

Rummler-Brache diagramming technique.

Lowest level is Business Process Modeling Notation (BPMN) compliant

Includes both human and system lanes

We have organized our model content using four hierarchical levels ofdecomposition.

Top three levels are conceptual

Conceptualization of service-oriented architecture (SOA) services can be

observed on the third level

Fourth level is implementation-specific

Process integration points and AIA artifacts appear on the lowest level

Figure 1: Model Taxonomy and Hierarchical Organization of Model Content


7/25


We have created many sets of the lowest level models that correspond to particularimplementation solutions. AIA provides solutions that quilt together pieces ofapplication functionality between two or more Oracle product families.

We have also created industry-specific variations of our models for many of theindustries that Oracle supports.

Figure 2: Multiple Sets of Implementation-Specific Models

Model Types

We create and deliver the following types of models:

Reference Process Models (RPMs) Horizontal, functionally scopedbusiness process models that depict all of the aspects of the processes

supporting a particular function (Marketing, Sales, and Order Fulfillment, for

example).

Industry Reference Process Models Industry-specific business process

models that combine industry processes with relevant horizontal processes

and variations of horizontal processes.

Composite Business Flows End-to-end processes that are comprised of

parts of several functional business processes (Order to Cash, Procure to

Pay, and Design to Release, for example).


8/25


MODELING STANDARDS AND NOTATION

Following are examples of models at each level, as well as a list of the symbols and

annotation used on each level.

Level 0

Figure 3: Sample Level 0 Model

Logical Group Box

Value-added chain

Figure 4: Level 0 Model Notation


9/25


Level 1



Level 2



10/25



Level 3

Figure 9: Sample 1 Level 3 Model


11/25


Figure 10: Sample 2 Level 3 Model



12/25


Level 4

Level 4 is not a model level. It is the tasks that appear on the models at level 3.

Think of level 4 as the leaves on the lowest branch of the tree.

Functional and Composite Business Process Views

Our Reference Process Models depict functionally scoped business processes.

Figure 12: Functional Business Process View Drill-Down, All Four Levels (Order Fulfillment)


13/25


Our Composite Business Flows depict end-to-end processes that span portions of

several functional business processes (Order to Cash, Procure to Pay, and Design

to Release, for example).

Figure 13: Composite Business Process View Drill-Down, Level 0 (Order to Cash)

Figure 14: Composite Business Process View Drill-Down, Level 1 (Order to Cash)


14/25


MODELING TOOL AND VIEWER

Our modeling tool is our own Oracle Business Process Analysis (BPA) Suite.

Following are the components in the BPA Suite.

Business Process Architect

Standards-based tool for process modeling. Uses various standards-based

notations and templates such as Business Process Modeling Notation (BPMN),Event-Driven Process Chains (EPC), and so forth.

Business Process Repository Server

Server component for sharing the process repository across multiple users in a

collaborative environment.

Business Process Simulator

Tool for simulating the process models based on a set of discrete events to

perform "what if" analysis.

Business Process Publisher

Tool for publishing process models to a large audience outside of the core

team designing the process models.

Oracle Extensions for SOA

Allows bi-directional integration with Oracle SOA Suite.

We use the Business Process Architect and the Business Process Repository Server

components to create the models.

We then use the Business Process Publisher component to publish the models in

HTML format.

We provide the Business Process Publisher along with Oracle ApplicationIntegration Architecture (AIA) solutions for you to be able to view the published

set of models. Once installed and implemented, you can allow business and

technical analysts in your entire enterprise to view the models with a web browser.

The published models include hyperlinks to entries in the Business Services

Repository (BSR), where technical details are described for the Oracle AIA solution

integration artifacts.


15/25


Figure 15: Business Process Publisher Homepage

Figure 16: Business Process Publisher Level 1 Model


16/25


Figure 17: Business Process Publisher Level 3 Model with Model and Object Attribute Panes Exposed


17/25


INTEGRATION WITH BUSINESS SERVICES REPOSITORY

The Business Services Repository (BSR) is delivered with Oracle Application

Integration Architecture (AIA) solutions. Our models include references to the

AIA integration artifact metadata defined in the BSR as well as URL links to those

BSR entries.

Following are samples of the three types of AIA integration artifact entries in theBSR.

Integration Scenario

Figure 18: BSR Integration Scenario Entry

Enterprise Business Object

Figure 19: BSR Enterprise Business Object Entry


18/25


Enterprise Business Service

Figure 20: BSR Enterprise Business Service Entry


19/25


AUTHORITATIVE AND GUIDING SOURCES FOR INDUSTRY PROCESSBEST PRACTICES

The TeleManagement Forum enhanced Telecom Operations Map (eTOM) wasused as a reference to frame the conceptual levels of the Communications businessprocess models.

Future releases will incorporate references from other appropriate externalgoverning sources, including:

Supply Chain Council (SCOR)

Value-Chain Group (VCG)

Federal Enterprise Architecture Business Reference Model (FEA)

Other external industry best practice sources


20/25


OVERVIEW OF DELIVERED MODELS

Delivered model content includes the Level 0, Level 1, Level 2 and Level 3 models

for those processes supported by Oracle Application Integration Architecture

(AIA) solutions.

Model content is cumulative, and for each AIA release, includes models delivered

with prior AIA releases as well. Currently, integration artifacts and correspondingbusiness process models have been delivered for portions of the following business

processes:

Communications Industry

Product Lifecycle Management

Fulfillment

Assurance

Billing

Insurance Industry Claims

Utilities Industry

Marketing

Product Management

Billing and Revenue Management

Sales

Order Fulfillment

Customer Service

Financial Services Industry

Financial Control and Reporting

Retail Industry

Order Fulfillment

Procurement

Inventory Management


Cross-Industry

Enterprise Planning and Performance Management

Marketing


21/25


Sales

Order Fulfillment

Customer Service

Field Service and Depot Repair

Supply Chain Planning

Product Management

Production

Procurement

Materials Management and Logistics

Transportation Management

Project Management


Cash and Treasury Management

Asset Lifecycle Management

Enterprise Information Management

Recruiting

Workforce Deployment

Workforce Development

Compensation Management

Cross-Industry Composite Business Processes

Order to Cash (Siebel Order/Siebel Opportunity to Oracle Order

Management/Oracle Transportation Management)

Design to Release (Agile Product Lifecycle Management to Oracle Product

Information Management)

Design to Release (Agile Product Lifecycle Management to SAP ERP)

Lead to Order (JD Edwards EnterpriseOne to CRM On Demand)

Oracle Customer Hub Integration Pack (Siebel CRM and Oracle EBS to

Oracle Universal Customer Master)

Oracle Product Hub Integration Pack (Siebel CRM and Oracle EBS to

Oracle Product Information Management)

PeopleSoft Enterprise Financials Integration Pack (EBS Financial Accounting

Hub to PeopleSoft General Ledger)


22/25


Industry-Specific Composite Business Processes

Oracle Retail Merchandising Integration Pack (Oracle Retail to PeopleSoft

Financials)

Inventory of Delivered Models

A full current inventory of our delivered models is included on our customer

support website.


23/25


HOW CAN ORACLE HELP?

Oracle Business Process Analysis Suite

Oracle Business Process Analysis Suite provides comprehensive modeling, analysis

and simulation capabilities for enterprise-wide business process management.

Oracle BPA Suite supports Enterprise Architecture, process improvement and

change management initiatives, and provides for alignment of Business ProcessManagement (BPM) and Service-Oriented Architecture (SOA) initiatives. In

addition, Oracle BPA Suite is innovatively integrated with Oracle SOA Suite to

provide closed-loop BPM capability, enabling business analysts and developers to

closely collaborate throughout the entire BPM lifecycle using the best tools for their

specific needs.

Figure 12: Business Process Management (BPM) Lifecycle

Delivered Business Process Models

Oracle helps accelerate your system design, implementation and upgrade projects

by delivering a library of pre-built business process models that you can start with.

Several types of models are delivered, including:

Reference Process Models (RPM) Horizontal, functionally scopedbusiness process models that depict all of the aspects of the processessupporting a particular function (Marketing, Sales, and Order Fulfillment,for example).

Industry Business Process Models Industry-specific business processmodels that combine industry processes with relevant horizontal processesand variations of horizontal processes.

Composite Business Flows End-to-end processes that are comprised ofparts of several functional business processes (Order to Cash, Procure toPay, and Design to Release, for example).


24/25


CONCLUSION

We know you need to implement and upgrade your operational business systems

quickly, economically and efficiently, and that you need to select the right

combination of features and functionality to fit the needs of your business

processes. To jumpstart your implementation projects, we have created and

delivered business process models for those processes supported by Oracle

Application Integration Architecture (AIA) products. These business process

models will enable you to see and understand how Oracle AIA provides application

integration solutions for your business processes and how your integrated products

fit together to provide a comprehensive business process solution.

Oracle has both the tools and the process intelligence to help you manage both the

technology and the human requirements for your business process analysis and

design.


25/25

White Paper Oracle Application Integration Architecture:

Business Process Modeling and Analysis

April 2009

Author: Pat Krebs

Oracle Corporation

World Headquarters

500 Oracle Parkway

Redw Shores, CA 94065

U.S.A.

Worldwide Inquiries:

Phone: +1.650.506.7000

Fax: +1.650.506.7200

oracle.com

Copyright 2009, Oracle and/or its affiliates. All rights reserved.

This document is provided for information purposes only and the

contents hereof are subject to change without notice.

This document is not warranted to be error-free, nor subject to anyother warranties or conditions, whether expressed orally or implied

in law, including implied warranties and conditions of merchantability

or fitness for a particular purpose. We specifically disclaim any

liability with respect to this document and no contractual obligations

are formed either directly or indirectly by this document. This document

may not be reproduced or transmitted in any form or by any means,

electronic or mechanical, for any purpose, without our prior written permission.

Oracle is a registered trademark of Oracle Corporation and/or its affiliates.

Other names may be trademarks of their respective owners. 0408

oracle business process

Documents