oracle bpm 11g: it und business wachsen zusammen

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Oracle BPM 11g: IT und Business wachsen zusammen

Petra Grabinger

Leitende Systemberaterin

Server Technology Customer Center (STCC) Süd


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Oracle Fusion Middleware

Development Tools

User Engagement

Social Web Mobile

Enterprise

Management

Identity

Management

Content Management

Business Intelligence

Business Process Management

Service Integration

Data Integration

Cloud Application Foundation

• Complete

• Open

• Integrated

• Best-in-class


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An explicit approach to modeling, automating, measuring and optimizing business processes across organizational divisions, systems and applications

What is Business Process Management?

Business

Process

Management


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BPM Benefits: End-to-end Optimized Processes

Customer Relationship Management

Sales and Marketing

Production Planning

Manufacturing

Inventory & Logistics

Finance & HR

Real-World Business Processes span organizations, systems, and applications.

Product Configuration

Order Management

Warranty & Returns Management

Pro

ce

sses

SFA Produ

ct LMS

Inv MGMT

B2B produc

t

ERP

SCM produc

t

MES

DB ERP CRM

Enterprise Infrastructure Services (Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)

Customer Relationship Management

Sales and Marketing

Production Planning Manufacturing

Inventory & Logistics Finance & HR

BPM models, simulates, executes, manages, monitors, & optimizes those Business Processes.

SFA Product LMS

Inv MGMT

B2B product

ERP

SCM product

MES

DB ERP CRM

Enterprise Infrastructure Services (Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)


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BPM – Architecture

BPM Workspace

BPM Studio

IT View

Web Center

Process Spaces Unified Runtime

Policy Manager

Human Workflow

Business Rules

Oracle Service Bus

Common JCA-based connectivity infrastructure

Mediator Process Core

BPEL BPMN

BPM Composer

Business Analyst View

Design & Customize Deploy & Execute Manage & Optimize

Process Dashboards UCM

Content

Mgt

Process

Analytics User/Role

Directory

SOA and BPM Platform


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BPM Benefits: Business IT Collaboration

Rich Process Analytics

Process modeling,

and documentation

Process

Owners Business

Analysts

Business

Users

Process

Developers

Single Process

Model

Process modeling, simulation,

design, binding

Implementation and

integration


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Oracle WebCenter

Oracle WebCenter is the user engagement platform for social business, connecting people and information

• Increase customer loyalty with personalized online experiences

• Drive innovation with portals & composite applications

• Enhance productivity with contextual collaboration

• Optimize information access with content management

The User Engagement Platform for Social Business

Oracle Fusion Middleware

Oracle WebCenter User Engagement Platform

Sites Web Experience

Management

Portal Composite Applications

& Mash-Ups

Social Social Networking

& Collaboration

Content Enterprise Content

Management


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Oracle WebCenter – Portal

Tools for both Business Users and IT

• Library of reusable component based on Fusion Apps, BPM, SOA Suite,

BI and Industry Apps

• Business Mash-up editor for creating mash-ups at runtime

Integrated Content and BPM

• Tightly integrated enterprise class Content repository

• Integration and embedded within Oracle BPM for Process Portals and

other use-cases.

Composite Application Framework

• Certified integration with Oracle Applications

• Flexible and open architecture to surface back-office capabilities

Contextual Social and Personalization

• In-Context social tools like activity streams, presence and forums

• Dynamic scenario based personalization services

Navigation

Documents

Social

Business

Intelligence

Transactions

Search

Navigation

Documents Transactions

Business

Intelligence

Search

Social

Information


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Oracle WebCenter Portal Intuitive User Experiences for Enterprise Applications

Drive Innovation with Portals and Composite Applications

• Provide users with intuitive portals and websites with integrated application content

• Easily assemble new composite applications using prebuilt library of reusable components

• Access relevant content faster with personalized solutions and integrated social tools


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Oracle BPM 11g Functional

Overview


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BAM for Fact Based Discovery Analyze Transactional Apps, Data Stores, and Logs


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Modeling Space Collaborative Process Discovery & Modeling

Use Wikis to collaborate

Discuss with stakeholders

Manage all discovery documents

Track improvement tasks including links to all relevant information

Drill down into Process Composer


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Leverage Existing Models Reuse BPA/ARIS, Visio, XPDL, Oracle Workflow and BPMN

2.0 models


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Process Composer Business Analyst Driven Process Modeling

Simple Drag and Drop Process Modeling


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Collaborative Modeling in Process Composer

Project

Home Change History

Snapshots

Collaboration

Project Sharing


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Business IT Collaboration Single Model From Modeling to Execution

Studio – Comprehensive IDE for Developers

Single BPMN 2.0 model

Empower business analyst with catalog of implementation artifacts


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Simulate Before You Implement

KPIs

Rich set of Charts

Queue Buildups and What-ifs


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Built In Business Rules


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Visual Designer for Rich Forms

BPM Data Control for drag-and-drop extension of generated form

Data Controls – ADFBC, Web Services, etc.

Data Visualization Components.

Declarative specification of most UI behavior


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Tools to Extend or Integrate

• Zero code modeling & implementation tools

• Solutions built using standard SCA, BPMN, BPEL artifacts

• Connectivity via JCA based adapters – support for technologies

(JMS, FTP, DB, etc) & packaged applications (Ebiz Suite,

Peoplesoft, SAP, Siebel) and mainframes


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BPM – Process Workspace

Process Tracking available to Process Owners

Graphical or Tabular Audit Trail

Cancel event handler executed

Status


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Process Spaces – Work Space

Business users can edit page and add additional components such as BI dashboards

Use collaboration technologies and content management to share best practices

Launch Instance (Case) specific collaboration space


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UCM Integration

• Tight integration with Content management systems

• Document workflow


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Process Spaces – Instance/Case Space

Documents specific to this Fraud Investigation

Discussions on this Fraud investigation

Audit trail for this process instance


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Alter Flow and Instance Patching


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Insert Information Protection Policy Classification from Slide 8

End-to-end Process Analytics

Monitoring system health

•Monitor workload and performance characteristics

•Identify instances requiring attention

Deriving business insights

•Collect business metrics

•Perform slice-dice and drill-down analysis on business metrics, Track KPIs, Configure Alerts

Process improvements

•Build and run what-if analysis scenarios

•Analyze results on dashboards and reports

Strategic & trend analysis

•Trend analysis of process metrics

•Business correlations and cross-LOB analysis


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• Out-of-the-box dashboards for real time monitoring

• Create custom BAM dashboards

• Take action from within the dashboard

• Define business indicators

• Define KPIs, specify measurements and actions

End-to-end Process Monitoring


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Continuous Process Improvement with Integrated Process

Analytics

Roundtrip Simulation and BI Integration • Proactively detect exceptions and spot “common”

problems across processes

– Adapt business process based on current conditions

– Take corrective action to avert crisis using real time

monitoring

• Enable Performance, Productivity and Workload

balance analysis as well as Business metric level

reporting

– Automatic creation of Process specific Views for

mapping to BI Model

– Process Specific views provide access to data across

process versions. Ex: Process Performance, Task

Performance , Process Workload etc

• Roundtrip simulation

• Historical trend analysis using BI


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Process Accelerators

What

• Solutions built on top of Oracle BPM and E2.0 that are

ready to deploy and use

• Not as deep in functionality as Oracle applications

• Ex: Onboarding, Incident reporting, Travel approval

Value Proposition

• Drive adoption by providing ready to use processes;

esp. in areas which tends to fall off IT’s plates

• Building blocks and starting point to speed time to

value

• Provide customers blueprint that they can use to drive

their own implementations

Fusion Middleware


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Oracle Differentiators


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Manage Approval Flows

Sophisticated Human workflow

End-to-end Business Visibility

BAM

Build Rich Process Interaction

ADF, ADF Mobile

Collaborative Business Interfaces

Process Spaces

Dynamic policies & Decision Logic

Business Rules

Leverage Existing Applications

Adapters, Service orchestration

Full Palette BPM Oracle BPM 11g is a Complete Application Extension Platform

Business Analyst Modeling & Simulation

Process Composer, BPM Studio


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Product Investment Themes

• Rapid time-to-value through Process Accelerators

• Leverage Cloud to provide business ready-to-use

environment

• Continued emphasis on business user empowerment

• Broaden modeling capabilities to include Business

Architecture

• Richer process analytics to provide more actionable

insights

• Built in support for Dynamic Case Management


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http://snipurl.com/bpm11packt

http://snipurl.com/bpm11handbook

Available Now

Hands-On

Tutorial

Just released

Handbook

http://www.oracle.com/technetwork/middleware/bp

m/overview/index.html

Downloads and More

OTN

http://twitter.com/oraclebpm

http://bit.ly/dp3kIh http://blogs.oracle.com/bpm

Follow Us

Ask and Discuss

http://forums.oracle.com/forums/forum.jspa?forumID=560

BPM Suite 11g – Information

http://store.futstrat.com

http://snipurl.com/bpm11packt

http://snipurl.com/bpm11handbook

http://www.oracle.com/technetwork/middleware/bpm/overview/index.html

http://www.oracle.com/technetwork/middleware/bpm/overview/index.html

http://twitter.com/oraclebpm

http://bit.ly/dp3kIh

http://blogs.oracle.com/bpm

http://forums.oracle.com/forums/forum.jspa?forumID=560

http://store.futstrat.com/


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Q&A


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