oracle application management suite

Vandana RenukadeviSales Consultant

Manageability

Application Management Suite

Business-Driven IT Management

Service Level

• Performance

• Availability

• Agility

• Control

Cost

Cost

Service Level

• Performance

• Availability

• Agility

• Control

Applications Unlimited

Greater Manageability Throughout the Stack

Better Service Level

at Lower Costs

Deliver Application-Specific

Management Improvements

Oracle’s Application Manageability Strategy

Superior Ownership Experience

Build Holistic Management

for Complete Oracle Stack

Complete Integrated Best of Breed

Greater Value Simplicity Works Better

Broad Functional

Coverage

Designed to

Work Together

Application-Specific

Management

#1


Oracle Application Operations Management

Complete and Integrated Solution

User Experience

Management

System Monitoring & Diagnostic

Configuration Management

Oracle Fusion Middleware Management

Oracle Database Management

Oracle Solaris & Oracle Enterprise Linux Management

Oracle VM Management

Oracle Sun Server Management

3rd Party Technology Management

Oracle Enterprise Manager

Lifecycle Automation

UI, Security, Integration, Data Management, My Oracle Support Integration

Service Level Objective

• 99.99% availability

• 95% operations < 1 second

• Key User Activities

• Access customer profile

• Collect support info

• Look up solution

• Open help ticket

• Retrieve and update help

ticket

RAC

Up

Up

Up

Up

Up

Up

Up

Up

Up

Up

Really Working

?

Real User Monitoring

- Executive Dashboards

- Extensive KPI and SLA Monitoring

- Alert Notifications

- Usage Trend Analysis

- Transaction Analysis

- Transaction Replay

- Pre-defined & Ad-hoc Reports

- XML-based Data Integration

KPI Monitoring

Transaction Analysis Executive Dashboards

Data Integration

Pre-defined Reports

Real User Monitoring

Internet

DB DB

Firewall

Switch

Web

server

Web

server

Web

server

Oracle RUEI Netw

ork R

esp

on

se T

ime

•Delivered?

•Aborted?

•Network timeout?

Page

request

Server R

esp

on

se T

ime

•Response?

•Server error, web site error,

Hit OK

•Content of page (i.e order

details, functional errors)

Collected data:

•Client-ip, Server-ip, Gateway-ip

•Requested URL (Page,Object)

•Cookie/Session-id

•Referrer

•GET & POST requests

• User client (browser type)

Oracle Real User Experience Insight

How does it work?

Synthetic User Monitoring

firewallexternalusers

internalusers

internalusers

RAC

Internet

Alerts and Metric History

Dashboards and Reports

• Pre-Defined

• Application Usage

• Service Level

• Availability

• Performance

• Alerts

• Errors

• Service Tests

• Capacity Utilization

• etc…

• Custom / Ad-hoc

System & Group Dashboards

Configuration Management Challenges

web servers

app servers

database

applications

RAC

• Model Dependencies

• Track Changes

• Ensure Compliance

Discovery & Modeling

Repository Content

• Target Inventory

• Topologies

• Software Installations

• Configuration Parameters

• Change History

• Systems and Groups

• Service Definitions

• Policies and Violations

Enterprise Manager Repository

Siebel Topology Model

Siebel

Enterprise

Web

Server 1

Web

Server 2

Siebel

App Server 1

Siebel

App Server 2

Siebel

App Server 3

Siebel

App Server 4

Siebel

Gateway Server

Call Center

OM

Call Center

OM

EAI

Siebel DB

Call Center

eService

OMeService

Change History and Snapshots

Enterprise Manager Repository

Last Monday

Yesterday

Today

Configuration Compare

=?

Test Production

Policy

Today

complieswith

?

Configuration Policy

Rules• FAILED_LOGIN_ATTEMPTS > 0

• PASSWORD_LIFETIME < 180

• Data File Permission Limited to Owner

• Unused Network Ports Should be Closed

• Insecure Services Should not be Running

• ALL_SOURCE_VIEW Access Should be Limited

• JSL Client Cleanup Timeout > 20

• PSMSGDSP Enabled

• PSAPPSRV Recycle Count < 5000

20

Compliance Dashboard

• Real-time change detection

• Reconciliation with Change Management Systems

• Change detection for Files, DB Objects, Users Processes

• Meet your compliance requirements for determining who, when and what was changed

• Identify authorized and unauthorized changes

• Extensible across application environment

Features Benefits

Compliance Analysis

• Detected changes reconciled with Change Management Systems

• Determine authorized and unauthorized changes

• Drill down into further detail if needed

Product Benefits

Without Management Suite

– Reactive Management

With Management Suite

– Proactive Management

Problems are reported by end users Problems are reported by management suite

Hard to assess problem business impacts Examine dashboards to assess whether business

processes are impacted

All-hands fire drills to triage problems Do initial triage via the suite before involving

specific experts

Limited visibility on application components from

generic management tools

Comprehensive visibility to application-specific

metrics

No easy way to analyze diagnostic data Use diagnostic tools to find relevant diagnostic

data quickly

Problems last longer and impact users longer Return application to normal faster by reducing

triage and diagnostic times

Cannot demonstrate application service level

achievements to business users

Provide detailed reports on application usage,

performance, availability and IT capacity

utilizations

Make IT decisions based on guesses Make IT decisions based on facts and business

priorities

Best-of-Breed PeopleSoft-Specific Capabilities

• Real User Monitoring

• Full Visibility into PeopleSoft Components

• Service Tests for PeopleSoft UI and SOAP interfaces

• PeopleSoft System Parameter Change Tracking

• Out-of-box Configuration Policies

• Centralized Log Access

• Centralized Domain Administration

vs

Best-of-Breed Siebel-Specific Capabilities

• Full Visibility into Siebel Server Components

• Transaction Diagnostic (SARM)

• Workflow Process & Policy Monitoring

• Business Metrics

• Pre-defined Real User Monitoring Dashboards and Reports

• HI & SI Service Tests

• Event Log Analysis

• Enterprise / Server / Server Component Parameters

• Support Siebel 7.7 and above on allO/S and database platforms

vs

Complement and Extend Bundled ToolsSiebel Application Management Tasks Management Tools

Define Server Topology Server Manager

Set Configuration Parameters Server Manager

Control Application Startup and Shutdown Server Manager / Enterprise Manager

Manage Batch Jobs Server Manager / Enterprise Manager

View Current Server, Component Status and Metrics Server Manager / Enterprise Manager

Migrate Functional Application Configurations Application Deployment Manager

Define Service Level Objective Enterprise Manager

Monitor Real User Experience Enterprise Manager

Monitor Application Components Enterprise Manager

Monitor Host Servers Enterprise Manager

Triage Application Problems Enterprise Manager

Diagnose Transactions Enterprise Manager

View Historical Server, Component Status and Metrics Enterprise Manager

Analyze Log Files Enterprise Manager

Analyze Configurations Enterprise Manager

Model Application Infrastructure Component Dependencies Enterprise Manager

Enforce Configuration Policies Enterprise Manager

Manage IT Compliance Enterprise Manager

Generate Operational Reports Enterprise Manager

Why do you need it?

• Yesterday • Yesterday vs Today

Future Proof Your IT OperationsEnterprise Manager Evolves With Your Oracle Application Environment

FusionApplication

FusionMiddleware

PeopleSoft/

SiebelOBI-EE

Projected Cost Savings

Costs

•Reduce User ReportedIncidents to ApplicationAdministrators by Over 50%*

•Reduce Problem ResolutionTimes by Over 50%*

• Increase Administrator Productivity by over 25%*

•10 – 18 months payback*

* actual savings, productivity improvements, and payback period may vary

The Oracle Advantage

Business Driven

Complete, Integrated

Application-Specific

Proactive Monitoring

Faster Diagnostics

Automate Complex Tasks

Provide Path to Future

Questions

For More Information

search.oracle.com


or

http://www.oracle.com/technetwork/oem/app-mgmt/index.html