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Op%mizing  Network  Connec%vity  to  Your  Data  Center  Nick  Kephart,  Director  of  Product  Marke%ng  ThousandEyes  

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Enterprise  Networks  Today  

Chicago  

San  Jose  

Hong  Kong  

London  

Email  

CRM  

MPLS  /  VPN  

HR  

ITSM  

VoIP  Gateway  

Mobile  

Home  

ERP  

Enterprise  Data  Center  

Enterprise  Branch  Offices  

SaaS  Provider  

IaaS  Provider  

Internet  Backhaul  

Marke%ng  Website  

IXP  

Internet  

Customers  and  Employees  

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A  World  Without  Clear  Network  Boundaries    Enterprise  Data  Center  

Internet  

Mobile  

ISPs   CDNs  DNS  

Consumers  

Home  Office  

Enterprise    Branch  Office  

Three    Problems  

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Visibility  

Third  par%es  

Correla%on  

Hos%ng  /  SaaS  Provider  

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Visibility  into  DC,  WAN  and  Internet  

ISP  2  ISP  1  

Carrier  availability  

Fiber  damage  

Device  malfunc%on  Rou%ng  table  misconfigura%ons  

High  levels  of  loss  with  transit  provider  

New  VoIP  circuit  

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•  Ensure  ISPs  are  using  op%mal  routes  

•  Monitor  primary  and  backup  routes  

•  Plan  new  circuits  

•  Iden%fy  congested  paths  and  segments    

•  Find  traffic  issues  in  hos%ng  and  internet  service  providers  

Performance  of  DC  Ingress  and  Egress  

•  Find  faulty  links  and  interfaces  

•  Measure  effects  on  packet  loss  and  latency  

Devices  Rou%ng   Conges%on  

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Visibility  Across  Networks  Hos%ng  /  SaaS  

Provider  

Consumers  

Enterprise  Agents  

1 WAN:  ERP,  email,  intranet,  VoIP,  UC,  MPLS  

Internet  

2SaaS:  CRM,  email,  ITSM,  collabora%on,  HR,  finance    

Cloud  Agent  

3External-­‐facing:  websites,  APIs,  mobile,  SaaS,  rou%ng,  DNS,  DDoS,  CDN  

Enterprise  Data  Center  

Enterprise    Branch  Office  

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Solving  ISP  Issues  Collabora%vely  

Saves  hours  of  debugging  and  informs  beaer  ops  decisions  •  Speeds  up  response  %me  to  data  

center  connec%vity  degrada%on  •  Simplifies  root  cause  analysis  with  

visualiza%on  of  rou%ng  and  ISP  performance  

“ThousandEyes  gave  us  exactly  what  we  were  looking  for,  a  microscopic  view  of  the  network,  something  nobody  else  could  provide.”  

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Proac%vely  Triaging  Connec%vity  

Discovers  issues  before  they  affect  customers  •  Builds  standard  runbooks  for  

connec%vity  issues  (e.g.  check  for  DDoS,  check  edge,  check  CDN)  

•  Verifies  all  rou%ng  changes  take  place  as  expected  

•  Creates  outage  reports  for  IT  management  and  service  providers  

“ThousandEyes  makes  our  lives  easier  because  we  can  clearly  where  the  problem  exists.”  

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Demo  

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Check  if  the  network  is  healthy  

Problems  reaching  Frost  Bank  from  mul%ple  sites  

Customer-­‐Facing  App  Unavailable  

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High  packet  loss  indica%ng  network  problems  

Check  which  network  segment  is  

responsible  

Caused  by  Packet  Loss  

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Sites  with  problems  

Applica%on  Server  Hops  that  can  be  expanded  to  see  more  details  

Root  cause  of  problems  

Affected  Loca%ons  Have  Common  Paths  

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Iden%fied  as  this  IP  in  Road  Runner    

Issue  in  Common  Interface  in  One  ISP  

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Faster  resolu%on  by  sharing  an  interac%ve  view  of  the  problem  

Share  Data  with  ISP  to  Speed  Ticket  Processing  

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Interna%onal  Connec%vity  Issue  

Packet  loss  spikes  

SuccessFactors  

But  only  from  interna%onal  loca%ons  

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Issues  with  Tinet  

Packet  loss  occurring  in  Tinet     SuccessFactors  

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Prior  to  Issue:  5  Upstream  Providers  Hosted  in  Internap  

AboveNet  

Tinet  

Telia  

Qwest  

Cogent  

Tokyo  

London  

Internap  prefix  

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During  the  Issue:  Tinet  Rerouted  via  Cogent  

Tinet  

Cogent  

Withdrawn  Routes  

Newly  Adver%sed  Routes  

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Summary  

Significant  customer  trac%on,  including  F500  companies,    4  of  the  top  6  US  banks  

Enables  mul%ple  network  segments  to  be  treated  as  one  network  perimeter  

Troubleshoot,  monitor  and  analyze  modern  enterprise  networks  

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