optimise learning impact august 2010
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A great presentation delievered at New Horizons by Metrics That Matter Founder Kent BarnettTRANSCRIPT
Optimise Learning Impact
Kent BarnettCEOKnowledgeAdvisors, Inc.www.knowledgeadvisors.com
Talent Development Optimization
April 7, 2023 2© 2010, KnowledgeAdvisors
Get the Red Out!!!
Talent Investment Paradox
April 7, 2023 4© 2010, KnowledgeAdvisors
Triple-digit Returns vs. Double-Digit Waste
The Promise of Talent Measurement
April 7, 2023 5© 2010, KnowledgeAdvisors
Organizations that measure talent investments*
S&P 500
+15%
*Source: McBassi & Company. Based on companies that use Metrics that Matter®
Talent Development Processes
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Forecast Workforce RequirementsRecruit, Select, and Hire International AssignmentMobile WorkforceEmployee Turnover
On-boardingL&DCoachingKnowledge Mgmt
Competency Assessment
Succession PlanningLeadership Development
Compensation and BenefitsEmployee SatisfactionEmployee EngagementWork/Life BalanceWorkforce Diversity Performance Appraisal
Three Levels of Measures
April 7, 2023 7© 2010, KnowledgeAdvisors
Recruiting L&D Talent Leadership Engagement Performance
Process level measures
Pillar level measures
Organizational level measures of outcomes
EfficiencyEffectiveness
EfficiencyEffectiveness
EfficiencyEffectiveness
EfficiencyEffectiveness
EfficiencyEffectiveness
EfficiencyEffectiveness
Predictive Analytics – Identify the Story and Forecast
Apr 7, 2023 © 2009, KnowledgeAdvisors8
Performance LeadershipEfficiency
Productivity (Revenue /Employee)Effectiveness
Market ShareOperations Customer Segment Analysis
Efficiency% of Key Positions Filled by Succession Planning Candidates
Effectiveness Leadership Turnover (Voluntary and involuntary)Operations
Job level distribution
Engagement Learning and Development
EfficiencyEngagement Survey response rates
EffectivenessBottom / Top Engagement trend (items that fall at the
bottom, items that rise to the top over time)Operations
Associate Engagement Index (Aggregate)
EfficiencyParticipant Hours of Training per Employee
Effectiveness% of performance Improvement due to training
OperationsTotal Cost of Training vs. Budget
Talent RecruitingEfficiency
Vacancy Rate of Critical PositionsEffectiveness
Promotion Rate (Total Promotions / Headcount)Operational
Age Distribution Profile
Efficiency (Fill statistics)Percentage of positions open
Effectiveness90-Day Separation Rate (Voluntary/Involuntary)
OperationalCost per hire
Align Human Capital Strategy - Break Down Silos
April 7, 2023 9© 2010, KnowledgeAdvisors
Human Capital Dashboard to Visualize
These dimensions provide measurement touch points for each of the key stages of the employee lifecycle as shown in the graphic at right1. Organization performance 2. Recruiting3. Learning & development 4. Leadership & succession 5. Talent management 6. Employee engagement
Apr 7, 2023 © 2009, KnowledgeAdvisors10
Organization Performance1
Leadership & Succession
Talent recruiting and onboarding
Talent transition
• Promote• Lateral• Demote• Exit
Engagement
2
3
4
5
6
5
Analyze Define Design Develop/ Configure
Test/ Train
Maintain/ Review
Data Management
April 7, 2023 11© 2010, KnowledgeAdvisors
CRM/ ERP
LMS Corporate BI
Talent Mgmt HRIS
Assessment Survey
Human Capital BI
Three Components of Business Intelligence
April 7, 2023 12© 2010, KnowledgeAdvisors
Insights
Analysis
Reporting
Advancing Measurement Maturity
April 7, 2023 13© 2010, KnowledgeAdvisors
5
4
3
2
1Time
Effe
ctiv
enes
s
No consistent methods
Consistent, basic approaches
Comprehensive methods, strategically deployed
Integrated into business processes
Continual improvement of evaluation processes
Program Evaluation
April 7, 2023 14© 2010, KnowledgeAdvisors
1st Year Manager
Consultative Selling
Welcome to Acme
Six Sigma
ILT
eLearning
Virtual
Mentoring
Performance Support
Community of Practice
System & Methodology Measurement
Program & Initiative
Measurement
Course &Event
Measurement
15© 2010, KnowledgeAdvisors
Case: Defense Dept. Human Capital Dashboard
Background: Education wing of Defense Department
Business Issue: Visual, concise place for human capital metrics
Analytics Solution: Leveraged dashboards to build custom, robust prototype solution
Analytics Results: Working model for reporting recruiting, turnover, forecasting, engagement and diversity metrics including causal model.
2-Feb-2010
Case: Onboarding Effectiveness
Background: Large health insurance provider Business issue: 28% turnover during first 90 days
on job Analytics solution: Measured onboarding
effectiveness, quality of hire, and new hire satisfaction
Results: 93% of flight risks were retained through improved onboarding and intervention
April 7, 2023 16© 2010, KnowledgeAdvisors
Case: Leadership Program Assessment
Background: Large health insurance provider Business issue: Develop pipeline of executive
leadership Analytics solution: Measured effectiveness of 18
month executive development program including self-report, 360 data, success data
Results: Discovered that they had overinvested in the solution. Modifying overall program to better target needs and produced desired outcomes.
April 7, 2023 17© 2010, KnowledgeAdvisors
SatisfactionLearning
Potential Job ImpactPerceived Value/Utility
Actual Job ImpactPotential business results
Actual Business Results
Conference and Business Buzz
Satisfaction
Overall Program Effectiveness
Stretch Project Quality
Behavioral Improvements
Quality of Executive Talent Pool
Perception of results Evidence of results Actual results
April 7, 2023 18© 2010, KnowledgeAdvisors
Case: Federal Agency Employee Turnover
Background: Federal government department with distributed workforce
Business Issue: High turnover; needed to know root cause
Analytics Solution: Created exit interview portal to access and collect exit interview data
Analytics Results: Aggregate and tactical data by demographic on key elements of turnover.
April 7, 2023 19© 2010, KnowledgeAdvisors
Case: Professional Services Firm
Background: Professional services firm Business Issue: Data gathered across most HC
processes, analysis across is challenging Analytics Solution: Investigating data warehousing
and analytic techniques to provide insights across these data sources
Analytics Results: Beginning with Talent assessment/ onboarding processes, staff performance appraisal process and turnover Attended
Training
Thank You
www.knowledgeadvisors.com www.nhaustralia.com.au