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OPTIMAL LEAD GENERATION METHODS HOW THE WORLD’S TOP SALES AND MARKETING LEADERS ESTABLISH THEIR BRAND, GENERATE LEADS, AND BUILD PIPELINE Research performed by Ken Krogue, Gabe Larsen, and Bryan Parry

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Page 1: OPTIMAL LEAD GENERATION METHODS - XANT€¦ · OPTIMAL LEAD GENERATION METHODS HOW THE WORLD’S TOP SALES AND MARKETING LEADERS ESTABLISH THEIR BRAND, GENERATE LEADS, AND BUILD PIPELINE

OPTIMAL LEADGENERATIONMETHODS

HOW THE WORLD’S TOP SALES AND MARKETING LEADERS ESTABLISH THEIR BRAND, GENERATE LEADS, AND BUILD PIPELINE

Research performed by Ken Krogue, Gabe Larsen, and Bryan Parry

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2

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of XANT. Requests for permission should be addressed to the Legal Department, XANT, 1712 South East Bay Boulevard, Suite #100, Provo, Utah 84606.

© 2017 XANT All rights reserved, including the right of reproduction in whole or in part or in any form.

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3

EXECUTIVE SUMMARY

Marketing and sales don’t always get along. According to a survey done by Corporate Executive Board, marketers called sales people, “incompetent”, “cowboys”, and “simple-minded.” The same survey also looked at common words used by sales people to describe marketers: “paper-pushers”, “academics”, and “irrelevant”. The survey noted that 87% of the words used by sales and marketing to describe each other were negative.1

In order to help solve this problem, XANT asked 678 sales and marketing leaders their opinion on key issues regarding marketing tactics, brand management, lead generation, pipeline creation, and marketing challenges. The aim of the survey was to begin the conversation to help marketing and sales align on both strategic and tactical actions needed to be successful.

ADOPTION

Every company adopts different lead generation methods but sales and marketing professionals agree that company websites are the most widely adopted strategy (83%) followed closely by email marketing (74%). Company blogs had the biggest increase in adoption since the survey was last performed in 2013 (19%). When asked what lead generation methods would be continued in the coming year, 93% of sales and marketing leaders, who currently use inside sales to generate leads, said they would continue using it—the highest percentage of any method. Inside sales was also the highest-ranked method for new adoption by those who weren’t currently using it (13%).

Sales and marketing disagree most about what marketing strategies would continue into the next year—sales leaders are in favor of sales development and inside sales and marketing leaders are in favor of paid media and mobile ads.

1 https://hbr.org/2011/11/how-the-rift-between-sales-and

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4

EFFECTIVENESS

Marketing and sales leaders often differ on their opinions on what methods are the most effective at creating brand awareness, leads, and pipeline, but there are some things they can agree to. Small events targeted at executives were rated as the most effective way of generating positive brand awareness (79%) and generating quality leads (77%). Sales and marketing leaders agreed that company websites (28%) and inside sales (27%) were the most effective for generating a high quantity of leads. LinkedIn saw the biggest improvement in its ability to generate leads (28%) since the survey was last performed in 2013 (44%). Both sales and marketing leaders agreed that sales development was the most effective tactic for generating pipeline (73%). Each department had marketing strategies that they liked more than the other—for creating brand awareness, marketing leaders had a much higher opinion of social media than sales leaders did. For generating leads, sales graded events—both tradeshows and small executive events—higher than marketing. For generating pipeline, sales thought more highly of Google+ and sponsorships than marketing did while marketing liked webinars and search marketing.

CHALLENGES

When sales and marketing leaders were asked what their biggest marketing challenge was, nearly half (49%) reported they were not getting enough leads. Interestingly, companies with larger marketing budgets saw quality of leads as more of an issue than quantity of leads. Sales and marketing leaders disagree most about the importance of developing a company’s brand (22% higher for sales) and the need to work within a budget (41% higher for marketing).

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5

ADOPTION TRENDS

Company websites are the most adopted lead generation method (83%) Although there are hundreds of lead generation methods companies can choose from, both sales and marketing leaders reported that company websites are the most adopted (83%). Closely following websites are email marketing (73.6%) and LinkedIn (68.8%). Interesting to note, social media in general was well-adopted this year with LinkedIn, Facebook, and Twitter all making it on the top ten list.

6.8%7.5%7.9%

9.1%9.9%10.3%11.0%

12.4%13.1%

23.9%25.5%

27.6%31.8%31.9%

33.7%34.2%

36.5%38.2%

40.1%41.0%

43.5%46.9%47.5%

52.9%53.1%

62.0%68.8%

73.6%82.7%

0% 20% 40% 60% 80%

Outdoor mediaOther Web 2.0

TV adsRadio

Other SocialVirtual Events

Rich mediaMobile Ads

PinterestGoogle+Channel

Paid MediaSmall Exec Events

Online AdsPrint Ads

Public RelationsDirect Mail

Sales DevelopmentVideo

SponsorshipsWebinars

Search MarketingTwitter

FacebookBlogs

TradeshowsLinkedIn

EmailCompany Website

% of Respondents

Adoption Rates of Lead Gen Methods

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6

Search marketing (80%) and webinars (71%) are more highly adopted by companies with larger marketing budgets

Companies with larger marketing budgets can take advantage of more lead generation methods. With their larger budgets, these companies’ sales and marketing leaders focus a lot of their energy on search marketing (80%) and webinars (71%). These two strategies saw the biggest difference of adoption between high and low marketing budgets.

42%

34%

26%24% 24%

7%

80%

71%

63%

56%

29%

10%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

SearchMarketing

Webinars Online Ads Small ExecEvents

Google+ Radio

Ado

ptio

n Ra

te

Luxury Marketing Strategies

Less than $500,000

$5000,000 or greater

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7

Blogs (8%), LinkedIn (7%), and video (5%) saw the biggest increases in adoption since 2013

Haven’t blogs been around a long time? Yes, but blogs saw the biggest increase in adoption (8%) as sales and marketing leaders are refocusing their efforts and using different mediums to produce content such as their own blog, partner blogs, and free publishing sites like Medium. LinkedIn’s popularity is growing and was the second biggest increase (7%) in adoption as B2B leaders are finding it more and more effective at generating leads. Video continues to see more use as a key marketing strategy as adoption increased (5%). Videos are being used wherever possible as prospects and customers can more easily digest them than heavier content so expect this trend to continue to rise.

45%

62%

35%

53%

69%

40%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Blogs

LinkedInVideo

Online Ads

Public Relatio

ns

Small Exec Events

Direct M

ail

Tradeshows

Sponsorships

Print A

ds

Inside Sales

Change in Adoption Rate from 2013

2013

2017

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8

Inside sales is the strategy more sales and marketing leaders (13%) are willing to try this year than any other method

Despite a slight drop from the previous study (see above graph), inside sales ranked the highest among all strategies for new adoption in the coming year. 13% of sales and marketing leaders who hadn’t been using it previously say they will try it in the upcoming year.

13%

11%

9% 9%8%

8% 8% 7% 7% 7% 7% 7% 6% 6% 6% 6%

4% 4% 4%3% 3%

2%

0%

5%

10%

15%

Inside SalesEmail

Webinars

Search Marketin

g

Sponsorships

Company Website

Small Exec Events

Video

Channel/Partn

ersBlogs

Tradeshows

Public Relatio

ns

Online Ads

LinkedIn

Direct M

ail

Paid Media

Mobile Ads

Twitter

Facebook

Sales Development

Print a

ds

Google+

stra

tegy

New Adoption of Lead Generation Strategies

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9

Sales favored LinkedIn (9% higher) while marketing preferred paid media (5% higher)

Sales and marketing leaders disagreed most about the benefit LinkedIn will have in the future for generating leads. Marketing leaders believe paid media (15%) will see the biggest adoption increase while sales did not (10%).

11%10%

2%

15%

0%

5%

10%

15%

20%

25%

LinkedIn

Inside Sales

Search Marketin

g

Sponsorships

Public Relatio

nsBlogs

Online Ads

Webinars

Direct M

ail

Rich Media

Paid Media

% o

f Non

-Use

r Res

pond

ents

Difference in Opinion on New Adoption of Lead Gen Strategies

Sales

Marketing

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10

93% of sales and marketing leaders who currently use inside sales say they will continue using it

When sales and marketing leaders were asked if they would continue using each of their current lead generation methods, 93% said they would continue using inside sales.

76.3%

78.3%

80.8%

81.8%

82.2%

82.5%

82.7%

83.1%

84.0%

84.6%

87.2%

88.0%

89.6%

90.3%

93.3%

70% 80% 90% 100%

Sponsorships

Public Relations

Twitter

Facebook

LinkedIn

Channel/Partners

Search Marketing

Tradeshows

Small Exec Events

Blogs

Webinars

Sales Development

Email

Company Website

Inside Sales

strategy

Strategies to be Continued into 2017

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11

Sales and marketing disagree on the future effectiveness of inside sales (10% higher for sales) and paid media (17% higher for marketing

Sales development and inside sales were judged to be more effective lead generation methods in the future. Interestingly, marketing leaders reported that mobile ads and paid media would be the most effective lead generation methods in the future.

96%

48%

86%

65%

0%

20%

40%

60%

80%

100%

Inside Sales

Sales Development

Print A

ds

Google+

Sponsorships

Online Ads

Public Relatio

ns

Twitter

VideoBlogs

Mobile Ads

Paid Media

Sales and Marketing Opinions on Continued Usage

Sales

Marketing

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12

ADOPTION VS. EFFECTIVENESS

Small executive events (79%) and partner relationships (77%) are effective yet underutilized ways to increase brand awareness

In order to determine which strategies were underutilized, we compared adoption rates with effectiveness. Examining brand awareness revealed that small executive events (79%) and partnerships (77%) were effective but less-adopted. LinkedIn was well adopted despite the fact that leaders didn’t believe it was effective at creating brand awareness.

Small Exec EventsTradeshows

WebinarsPublic Relations

Channel/Partners Email

Company WebsiteSponsorshipsPaid Media

Sales Dev

Direct Mail

Online AdsRich Media

Video

Print Ads

Inside Sales

Twitter

LinkedIn

50%

65%

80%

10% 50% 90%

Bra

nd A

war

enes

s Ef

fect

iven

ess

Adoption Rate

Adoption vs. Effectiveness - Brand Awareness

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13

Channel selling is an untapped yet effective resource for generating leads

Sales and marketing leaders who use channel selling reported that it is effective at generating leads, but a relatively small number utilized it. This indicates that channel selling is an opportunity for sales and marketing leaders to more effectively generate leads. While channel selling is under-utilized, Twitter may be over-utilized as it’s less effective but highly adopted.

Small Exec Events

TradeshowsWebinars

Public Relations

Channel/Partners

Email

Company Website

SponsorshipsPaid Media

Sales Dev

Direct Mail

Online Ads

Rich Media

Video

Print Ads

Inside Sales

Twitter

LinkedIn

40%

60%

80%

0% 45% 90%

Lead

Gen

erat

ion

Effe

ctiv

enes

s

Adoption Rate

Adoption vs. Effectiveness - Lead Generation

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14

LinkedIn’s limited ability to generate pipeline may not justify its high adoption rate

Several strategies ended up in the top left corner of the below quadrant indicating that they may be under-utilized but effective methods for generating pipeline. LinkedIn, in the bottom right quadrant, is highly adopted, but not as effective at generating pipeline compared to other methods.

Small Exec EventsTradeshows

Webinars

Public Relations

Channel/PartnersEmail

Company Website

SponsorshipsPaid Media

Sales Dev

Direct MailOnline Ads

Rich Media

Video

Print Ads

Inside Sales

Twitter

LinkedIn

30%

55%

80%

0% 50% 100%

Pipl

elin

e C

reat

ion

Effe

ctiv

enes

s

Adoption Rate

Adoption vs. Effectiveness - Pipeline Creation

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15

EFFECTIVENESS

BRAND AWARENESS

Small executive events were identified as the best way to generate high quality brand awareness (79%)

The top two preferred methods for creating high-quality brand awareness were both events—small events tailored to executives and tradeshows. Although these events may not create a lot of brand awareness, the personal touch allows a company to directly communicate its mission to customers and prospects.

79% 77% 75% 74% 74% 72% 71% 70% 69% 68% 66% 66% 65% 64%57% 55%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Small Exec Events

Tradeshows

Webinars

Public Relatio

ns

Channel/Partn

ersEmail

Company Website

Sponsorships

Paid Media

Sales Development

Direct M

ail

Online Ads

Rich Media

Video

Print A

ds

Inside Sales

Effe

ctiv

enes

s In

dex

Effectiveness at Generating Brand Awareness

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16

LinkedIn experienced the biggest increase in effectiveness at generating brand awareness (9%), while sales development saw the biggest decrease (2%).

LinkedIn became more appealing for creating brand awareness in 2017 (9% increase). Opinions about the effectiveness of sales development at creating brand awareness have decreased the most in the last few years (2%).

57%

70%66% 68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

LinkedIn

Online Ads

Public Relatio

nsVideo

Search Marketin

g

Direct M

ail

Tradeshows

Twitter

Print A

ds

Sales Development

Effe

ctiv

enes

s In

dex

Change in Effectiveness at Creating Brand Awareness

2013

2017

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17

Marketing and sales disagreed the most on the effectiveness of company websites (10% higher for marketing) and Google+ (7% higher for sales) at generating brand awareness

Marketing reported company website as being more effective at generating quality brand awareness (10 percentage points higher) but their view of Google+ was 7 percentage points lower than sales.

50%

65%

43%

75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Google+

Channel/Partn

ers

Sales Development

Print A

ds

Direct M

ail

Twitter

FacebookVideo

Paid Media

LinkedInBlogs

Company Website

Sales and Marketing Opinions on Brand Awareness

Sales Marketing

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18

LEAD GENERATION

Small executive events (77%) and webinars (73%) were identified as the best ways to generate quality leads

Small events focused on executives were reported as the best way to generate brand awareness and high quality leads. Being face to face with a customer allows sales and marketing leaders to generate the most qualified leads (77%). Webinars although known for their ability to generate quantity of leads were the second most effective at generating quality of leads.

77%73% 72% 72% 71% 71%

68% 67% 66% 64% 63% 62%59% 57%

54%51% 51% 49%

44%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Small Exec Events

Webinars

Tradeshows

Sales Development

Virtual E

vents

Channel/Partn

ers

Company Website

Inside SalesEmail

Online Ads

Paid Media

Sponsorships

LinkedIn

Rich Media

Direct M

ailBlogs

Video

Public Relatio

ns

Print A

ds

Effe

ctiv

enes

s In

dex

Effectiveness at Generating Leads

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19

LinkedIn (28%) and online ads (14%) experienced the biggest increase in lead generation effectiveness

When it comes to generating leads, sales and marketing leaders’ opinions about the effectiveness of LinkedIn (28%) and online ads (14%) increased the most. The effectiveness of sales development saw a slight decrease (2%) in effectiveness since 2013.

44%50%

74%72%

64%

72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

LinkedIn

Online Ads

Twitter

Video

Webinars

SponsorshipsEmail

Tradeshows

Direct M

ail

Sales Development

Change in Opinion of Effectiveness at Generating Leads

2013

2017

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20

Sales and marketing disagree on the effectiveness of tradeshows (33% higher for sales) and print ads (47% higher for marketing)

Sales leaders believe tradeshows (96%) are more effective at generating leads than marketing leaders (63%). However, sales saw print ads (3%) as being much less effective than marketing (50%).

96%

3%

63%

50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Tradeshows

Small Exec Events

Channel/Partn

ers

Sales Development

SponsorshipsEmail

Search marketin

gVideo

Public re

lations

Facebook

Twitter

Print a

ds

Sales and Marketing Opinions on Lead GenerationSales

Marketing

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21

Company websites (28%) and inside sales (27%) were identified as the best high-volume lead generation strategies

Company websites are the most widely-adopted high-volume lead generation method. When asked about their top-three methods, company websites were consistently identified. However, inside sales had the highest percentage of respondents who ranked it as their number one method.

0%

5%

10%

15%

20%

25%

30%

Company Website

Inside Sales

TradeshowsEmail

Sales Development

Search Marketin

g

Webinars

LinkedIn

Direct M

ail

Small Exec Events

Channel/Partn

ers

Paid Media

SponsorshipsBlogs

Online Ads

stra

tegy

High-Volume Lead Generation TacticsRank 3

Rank 2

Rank 1

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22

PIPELINE CREATION

Sales development (73%) is the most effective strategy for generating pipeline

While sales development was one of the lower-ranked methods for brand awareness, sales and marketing leaders agree that it’s the number one method for effectively generating pipeline. Interestingly, small executive events have been at the top or near the top of every list as an effective method for creating brand awareness, generating leads, and creating pipeline. Although somewhat similar to sales development, having a professional sales team who sells remotely (inside sales) can be a very effective way at generating qualified pipeline because of the targeted account strategy that many sales people take.

73% 72% 71% 71%67% 67%

64% 63% 63%59% 59% 57%

52% 52% 51% 48%44%

0%

20%

40%

60%

80%

Sales Development

Small exec events

Inside Sales

Tradeshows

Channel/Partn

ers

Webinars

Virtual e

vents

Company Website

Email

Sponsorships

Rich media

Paid media

LinkedIn

Online Ads

Direct m

ail

Public re

lations

Video

Effe

ctiv

enes

s In

dex

Effectiveness at Generating Pipeline

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23

Sales and marketing disagreed the most on Google+ (15% higher for sales) and Webinars’ (8% higher for marketing) ability to generate quality pipeline.

While not seen as extremely effective, Google+ did appeal much more to sales leaders than to marketing leaders to create pipeline. Marketing placed more value in webinars and search marketing than sales did.

49%

59%

34%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Google+

Sponsorships

Public Relatio

ns

Twitter

Facebook

Tradeshows

Channel/Partn

ers

LinkedIn

Small Exec Events

Direct M

ail

Sales Development

Company Website

Search Marketin

g

Webinars

Sales and Marketing Opinions on Pipeline Creation Effectiveness

Sales

Marketing

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24

Inside sales and sales development are more effective at generating leads than brand awareness while public relations is more effective at generating brand awareness than leads

In general, marketing strategies that are good for creating brand awareness are also better at creating leads. However there are some methods that serve different purposes better than others. For example, because of the nature of inside sales, it was seen as being much more effective at generating leads than brand awareness. Public relations, on the other hand, generated strong brand awareness, but wasn’t as effective at generating leads.

Sales Dev

Inside Sales

Tradeshows

Channel/Partners

Webinars

Company Website

Email

Sponsorships

Rich media

Paid mediaOnline Ads

Direct mail

Public relationsVideo

Print adsTwitter

Small exec events

40%

45%

50%

55%

60%

65%

70%

75%

80%

50% 55% 60% 65% 70% 75% 80%

Lead

Gen

erat

ion

Brand Awareness

Brand Awareness vs. Lead Generation

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25

Inside sales and sales development were more effective at generating pipeline than leads

When comparing lead generation and pipeline generation, there is more alignment than with brand awareness. Inside sales and sales development are more effective at generating pipeline than leads—this suggests that inside sales and sales development generate more qualified leads. Online ads are less effective at generating qualified pipeline than leads overall.

Sales Dev Small exec events

Inside Sales TradeshowsChannel/Partners

Webinars

Virtual events

Company Website

Email

SponsorshipsRich media

Paid media

Online AdsDirect mailPublic relations

VideoPrint ads

Twitter

30%

55%

80%

40% 45% 50% 55% 60% 65% 70% 75% 80%

Pipe

line

Gen

erat

ion

Lead Generation

Lead Generation vs. Pipeline Creation

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26

TOP B2B MARKETING CHALLENGES

Nearly half (49%) of all sales and marketing leaders reported they were not getting enough leads.

In general, sales and marketing leaders agreed that quantity of leads is the biggest challenge in the business-to-business (B2B) marketing world followed by the need to convert those leads to customers.

20.6%

21.7%

24.3%

24.9%

25.1%

30.5%

37.2%

38.5%

42.5%

48.9%

0% 10% 20% 30% 40% 50% 60%

Customer retention and loyalty

Improving sales support

Understanding prospectbehavior

Working within budget

Developing company's brand

Increasing product awareness

Reaching decision makers

Improving lead quality

Converting leads to customers

Generating more leads

% of Respondents

Top 10 B2B Marketing Challenges

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27

Sales and marketing disagree the most on the importance of developing the company’s brand (5% higher for sales) and working within the marketing budget (9% higher for marketing)

Sales (26%) emphasized developing the company’s brand more than marketing (21%), while marketing (31%) focused on the difficulty of working within their marketing budget more than sales (22%).

26%22%21%

31%

0%

10%

20%

30%

40%

50%

60%

Developing company's brand

Reaching decision makers

Improving sales support

Generating m

ore leads

Converting le

ads to custo

mers

Understanding prospect behavior

Increasing product awareness

Improving le

ad quality

Customer retentio

n and loyalty

Working w

ithin budget

Difference Between Sales and Marketing's Opinions of Top Marketing Challenges

Sales

Marketing

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Companies with larger marketing budgets struggle with not having good lead quality while companies with smaller marketing budgets struggle having good lead quantity

Companies with smaller marketing budgets cite their top problem as having an insufficient quantity of leads. Marketing departments with bigger budgets had problems of their own, however—with improving lead quality and better enabling their sales teams as the stand-out challenges.

Annual Marketing Budget Biggest Challenge

Less than $100,000 Generating more leads

$100,000 to $499,999 Generating more leads

$500,000 to $999,999 Converting leads into customers

$1 to $4.9 million Improving lead quality

$5 to $9.9 million Reaching decision makers

$10 to $19.9 million Improving lead quality

$20 to $49.9 million Enabling sales, improving sales support

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APPENDIX

ABOUT THE RESEARCH TEAM

Ken Krogue

Ken Krogue was the Founder and President of InsideSales.com (now XANT). Ken has been intimately involved in the research performed by XANT since the first landmark speed-to-response study done with Dr. James Oldroyd while he was at MIT in 2007 and again with Harvard Business Review in 2011. Ken is a prominent thought leader in the inside sales space and second ranking person nationally in social selling strategies. Ken has been out of the research role for over a year with health concerns due to an automobile accident, but prior to that was a weekly columnist for Forbes.com and an international speaker. Ken has two new books due out.

Gabe Larsen

Gabe joined XANT with over 15 years of experience in revenue generation, from helping financial clients price and trade complex derivatives at Goldman Sachs to helping multinational organizations penetrate new markets at Accenture and Gallup. Gabe co-hosts the award-winning Sales Acceleration podcast and acts as VP of Marketing and Sales Development, where his expertise and research have helped more than 200 clients solve their biggest problems in the sales acceleration space.

Bryan Parry

Bryan Parry joined XANT in January 2016 as a Research Analyst. In this role, he is responsible for performing analysis to discover insights related to sales acceleration and the sales industry in general in order to support XANT’s position of innovation. Bryan earned a bachelor of science degree in statistics from Brigham Young University.

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METHODOLOGY

We performed a survey, where we asked sales and marketing professionals their opinions of how their marketing mix worked2 in the last year. The following are the lead generation strategies we considered in our survey:

Marketing Method Categories

Online

Company website

Outbound

Sales Development

Email/electronic marketing Inside Sales

Search marketing

Traditional

Radio

Blogs Direct mail

Online display ads Print advertising

Other Web 2.0 Outdoor media

Online video Public relations

Rich media TV Advertising

Mobile Ads

Events

Tradeshows, Conferences

Social

Facebook Sponsorships/Associations

Twitter Channel

LinkedIn Small executive events

Google+ Virtual on-demand events

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Pinterest Webinars, Webcasts

Some of these methods could fit into more than one category, but for the purposes of this study, we will group methods as they are above.

1 Note: Whenever “effectiveness” is reported, whether of generating brand awareness, leads, or pipeline, survey respondents were given options “Ineffective”, “Not very effective”, “Somewhat effective”, and “Highly effective”. To create a simple comparison among the various lead gen methods, an index was calculated:

Effect iveness Index = 2 * (% of respondents who selected “Highly effect ive”) + (% of respondents who selected “Somewhat effect ive”) – (% of respondents who selected “Not very effect ive”) – 2 * (% of respondents who selected “ Ineffect ive”)

This number was then adjusted to a 100 point scale in order to improve clarity of graphs and ease of interpretation.

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SURVEY DEMOGRAPHICS

Sales representative20%

Marketing director or management

14%

Sales manager12%

Other (Please specify)

11%Sales executive (VP, SVP, EVP)

9%

Sales director7%

Non-marketing, non-sales senior executive (CEO, President, COO, CFO)

7%

Marketing executive (VP, SVP, EVP)6%

Other marketing position6%

The senior-most sales executive in the company (CSO,

CRO, or equivalent)4%

The senior-most marketing executive in the company (CMO

or equivalent)4%

Title Distribution

Software & Technology32%

Business Services24%

Other13%

Finance & Insurance8%

Manufacturing7%

Retail & Wholesale Distribution

5%

Media, Entertainment, Leisure, or Consumer-

Oriented Services4%

Health & Wellness3%

Education2%

Utilities and Telecommunications

1% Public Sector

0%

Industry Distribution

Less than $5 million36%

$5 to $19.9 million21%$20 to $49.9 million

9%

$50 to $99.9 million7%

$100 to $249 million5%

$250 to $499 million2%

$500 to $999 million2%

$1 to $4.9 billion3%

$5 to $9.9 billion1%

$10 billion or more3%

Prefer not to

say11%

Revenue Distribution

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1 - 1021%

11 - 10037%

101 - 50022%

501 - 2,0009%

2,000 - 5,0004%

5,000+8%

Employee Count Distribution

Only consume

rs7%

Divided between consumers and

businesses31%

Only business

es62%

Buying Audience Distribution

United States of America

79%

Canada6%

India3% Other

12%

Country Distribution

Male66%

Female31%

Prefer not to say

2%

Gender Distribution18-25

years old6%

26-35 years old

22%

35-45 years old

22%

Older than 45

years old50%

Age Distribution