optilive the enterprise field services management platform
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eYaksh Technologies
Optilive - the enterprise field services management platform
What is it Provide field service technology for business owners with their own field executive (like sales execs, diagnostics services, electronics/furniture stores, restaurants, car services, distributors etc) to manage home services for their customers. Our platform [mobile app (Optilive) + web portal dashboard] allows business owners to post new visits/orders to their fleet in the field, track their tasks, their live location, and also provide customers with real time tracking of the executives handling their visits/orders. It offers services to all the 3 stakeholders - customers, business owners and executives. Business owners do not need any IT infrastructure at their end – consider Optilive as your comprehensive IT partner. Get 1 week free trial (5 executives max)
What we offer
For business owners (e.g. electronics/furniture stores, diagnostics, car services, distributors etc)
• Optilive mobile app that can be, installed and configured to enable the following:
o Post a new visit/order that our system will automatically assign to your executives. You can also
assign the visit/order manually to an executive, in case you want to override the system.
o Schedule visits/orders for later with specific future date and time
o Handle bulk visits/orders and optimize scheduling (time, distance based priority)
o Auto clustering and route optimization for thousands of visits/orders saves lot of manual effort
o Intellisense and auto address resolution and correction adds accuracy to scheduling.
o Track your executives LIVE on map as they handle various visits/orders
o Get the location of all the customers on map
o OTP based cash payment collection mechanism saves loss of revenue
o Get real time notifications and updates as visits/orders are completed by the executives
o Get the actual route taken by the executive to complete the visit/order
o Get summary of all the visit/order details handled by your executives for the day/week/month
o Status of the visit/order as it flows through the system
o OTP based Proof of service enablement (Visit was indeed completed at specified time)
o Capture images for each visit/order handled
o Time out visit/order in case of delay, to improve SLAs. Incentivize executives to meet timelines
o Get historical data on all visits/orders for a selected date range
o Customize the app with your own business logo and name
o Custom data collection to receive visit/orders, reports etc.– GO paperless!!
• Achieve all the above functionality, via your laptop/desktop computer (browser based) or mobile
• Use Optilive in sync with your existing IT systems/app via custom easy integration (single API call to our
server) from your backend
• Business owners don’t need to worry about calls from customers enquiring about visit/order status.
Customers can directly see their respective executive LIVE location on map.
• Collect feedback directly from the customer.
• If you use 3rd party transport, you can record (text and photo) the starting and ending KMs for each
visit/order. You also get a monthly/weekly report for the each vehicle used and the KMs payable that makes
it easier for you to pay them.
eYaksh Technologies
• Analytics to improve your business and service quality and performance of fleet.
• Handle custom data like executive/manager performance
• Complete confidentiality and security of customer data
For executives
• Get all the new visits/orders assigned to executives via their app
• Optimal route to fulfill all visits/orders
• Get notifications on all newly assigned visit/order
• Update visit/order status as processed
• Get location details of the business owner and customer; they can call or get driving directions
• Correct an inaccurate customer location once and for all.
• Collect customer feedback (OTP protected) about the service
For customers
• Gets notification about new visit/order processed by the business owner and how they can track their
visit/order.
• Without downloading any app, irrespective of their phone OS, they can track the executive handling
their visit/order LIVE on map.
• Existing customers do not need to repeat their phone no and address again; it gets automatically
populated in the visit/order screen.
Costing Please contact us for details
Requirements /prerequisites
• For executive – Android phone with data pack enabled (< 200 MB per month)
• For business owner – Android phone (optional) OR computer
• For customers – Any phone (Android- optional)
Contacts Eyaksh Technologies , Bangalore
Phone: +91 9980262194 Email : [email protected]
eYaksh Technologies
Screenshots of the service
eYaksh Technologies
Auto clustering Optilive automatically creates clusters/groups of visits/orders based on location and assigns them to the fleet. This
can be done for any number of visits/orders and saves lot of manual (and inaccurate) effort. Below diagram shows
multiple clusters created, each with different colour icons.
Route optimization
eYaksh Technologies
Customer can track their exec live
Business owner can track their entire fleet live…. and route for each
eYaksh Technologies
Analytics data