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    OPERATIONS RESEARCH:

    THE SCIENCE OF

    BETTER.

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    OPERATIONS RESEARCH (ALSO KNOWN AS MANAGEMENT SCIENCE ) THE APPLICATION

    OF SCIENTIFIC METHODS, TECHNIQUES AND TOOLS TO PROBLEMS INVOLVING THE

    OPERATIONS OF A SYSTEM SO AS TO PROVIDE THOSE IN CONTROL OF THE SYSTEM WITH

    OPTIMUM SOLUTIONS TO PROBLEMS.

    Operations Research is the discipline of applying advanced analytical methods to help make

    better decisions.

    By using techniques such as mathematical modelling to analyze complex situations, operations

    research gives executives the power to make more effective decisions and build more productivesystems based on:

    More complete data

    Consideration of all available options

    Careful predictions of outcomes and estimates of risk

    The latest decision tools and techniques

    ** Industrial engineering takes more of an engineering point of view, and industrial

    engineers typically consider OR techniques to be a major part of their tool set.

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    OPERATIONS RESEARCH:

    BETTER DECISION

    MAKING.

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    WHY OPERATIONS RESEARCH

    NEEDED?

    UNIQUELY POWERFUL APPROACH TO DECISION MAKING IN A COMPLEXWORLD

    You face comp lex decis ion s

    Youre having problems with processes.

    Youre troubled by risk.

    Your organization is n ot m aking the mo st of i ts data.

    You n eed to b eat st i f f competit ion.

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    OR CONSISTENTLY DELIVERS SIGNIFICANT VALUESTRATEGIC TO TACTICAL, TOP-LINE TO BOTTOM-LINETO

    THE ORGANIZATIONS AND EXECUTIVES WHO USE IT.

    A FEW EXAMPLES:

    1 SEARSUSED O.R. TO CREATE A VEHICLE ROUTING AND SCHEDULING SYSTEM TO RUN ITS DELIVERY ANDHOME SERVICE FLEETS MORE EFFICIENTLY FOR $42 MILLION IN ANNUAL SAVINGS.

    2 THE PENTAGON USED O.R. TO SOLVE THE MASSIVE LOGISTICAL PROBLEMS OF SUPPLYING OPERATION

    DESERT STORM, AND TO PLAN THE SUCCESSFUL LIBERATION OF KUWAIT.

    3FORD USED O.R. TO OPTIMIZE THE WAY IT DESIGNS AND TESTS VEHICLE PROTOTYPES, SAVING $250

    MILLION. VEHICLE PROTOTYPES, SAVING $250 MILLION.

    4 DIRECTV USED O.R. TOACCURATELY FORECAST CONSUMER ADOPTION OF SATELLITE TELEVISION.

    5 UPSUSED O.R. TO REDESIGN ITS OVERNIGHT DELIVERY NETWORK, FOR $87 MILLION IN SAVINGS BETWEEN

    2000 AND 2002 AND ANOTHER $189 MILLION ANTICIPATED OVER THE FOLLOWING DECADE.

    6 NBCUSED O.R. TO IMPROVE ADVERTISING SALES PLANS, INCREASING REVENUES BY MORE THAN $200MILLION.

    7 THECITY OF NEW HAVEN, CONNECTICUT USED O.R. TO DETERMINE DEFINITIVELY IF ITS NEEDLE

    EXCHANGE PROGRAM WAS REDUCING HIV INFECTION RATES.

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    OPERATIONS RESEARCH:

    INNOVATION OF THE 20TH

    CENTURY.

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    Charles

    Babbage

    Circa 1937, World War II

    a team of British

    scientists in England

    Phillip

    MorseTO CIVIL

    SECTOR

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    AND IT

    IT Focuses on data as a

    corporate resource

    Stores, retrieves, formats,

    displays data Understands business

    process and transactions

    OR

    Uses data as input

    Provides improved

    solutions Gives global focus

    Multiple objectives

    Multiple criteria

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    OR

    ACTIVITIES

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    ISSUES IN:

    Transportation

    inventory planning

    production planning

    communication operations

    computer operations

    financial assetsrisk management

    revenue management

    improving business productivity

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    Mathematical logic,

    SimulationNetwork analysis

    Queuing theory

    Game theory

    ANALYTICAL METHODS USED IN

    OPERATIONS RESEARCH:

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    (1)A set of potential solutions to a problem is identified and

    developed (the set may be rather large).

    (2)The alternatives derived in the first step are Analyzed, and

    reduced to a smaller set of solutions (the solutions have to

    be feasible and workable).

    (3)The alternatives derived in the second step are subjected to

    simulated implementation and, if feasible, exposed to an

    actual analysis in a real-world environment. It has to be

    pointed out that in the final step, psychology and

    management sciences often play a rather important role.

    3 STEPS IN OPERATIONS REASERCH

    PROCESS

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    Generally speaking, OR improves the effectiveness

    and the efficiency of an institution.

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    METHODS IN OPERATIONS

    RESEARCH

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    Simulation Method

    Simulationis a modeling and analysis tool widely used for the purpose of

    designing, planning, and control of manufacturing systems. Simulation in general is

    to pretend that one deals with

    a real thing while really working with an imitation.

    Goal:

    Is to develop simulators that provide the decision maker with the ability to

    conduct sensitivity studies to (1) search for improvements, and (2) to test and

    benchmark the improvement ideas that are being made

    Optimization Method

    Optimization is the act of obtaining the best result under given circumstances. In

    design, construction, and maintenance of any engineering system, engineers have to

    take many technological and managerial decisions at several stages.

    Goal:Is to identify and locate the very best choice based on certains criteria

    Is either to minimize the effort required or to maximize the desired benefit.

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    Probability and Statistics Method

    The most important single mathematical tool of operations research is probability

    and statistical theory.

    Goal:Is to measure risk, mine data to find valuable connections and insights in

    business analytics, test conclusions, and make reliable forecasts.

    DataAnalysis Method

    This method is rather useful in numerous applications including forecasting

    and data mining based business environments.

    Goal:

    Is to aid the decision maker in detecting actual patterns and

    interconnections in the data set.

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    MODELS IN OPERATIONSRESEARCH

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    LINEAR PROGRAMMING

    Typically, a single objective function, representing either a

    profit to be maximized or a cost to be minimized, and a set of

    constraints that circumscribe the decision of variables.

    NETWORK FLOW PROGRAMMING

    A special case of the more general linear program. Includessuch problem as the transportation problem, the assignment

    problem, the shortest path problem, the maximum flow

    problem, and the minimum cost flow problem.

    INTEGER PROGRAMMING

    Some of the variables are required to take on discrete

    values.

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    NON-LINEAR PROGRAMMING

    The objective and/or any constraints is non-linear.

    In general, much more difficult to solve than linear.

    DYNAMIC PROGRAMMING

    A DP models describe a process in terms of states, decisions,

    transition and returns. The process begin in some initial state wherea decision is made. The decision causes a transition to a new state.

    Based on the starting state, ending state and a decision a return id

    realized.

    STOCHASTIC PROCESS

    In many practical situations the attributes of a system randomly

    change over time.

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    MARKOV PROCESS

    A continuous time stochastic process in which the duration of all

    state changing activities are exponentially distributed. Time is a

    continuous parameter.

    SIMULATION

    A general technique for estimating statistical measures of complexsystems.

    A system is modeled as if the random variables are drawn randomly

    from their known probability distributions. Each replication gives one

    observation of the system response.

    TIME-SERIES AND FORECASTING

    A Time Series is a sequence of observations of a periodic random

    variable.

    Typically serve as input to OR decision models.

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    INVENTORY THEORY

    Inventories are materials stored, waiting for processing.

    oWhen and how much raw material should be ordered?

    oWhen should a production order should be released to the plant?

    oWhat level of safety stock should be maintained at a retail outlet?

    oHow is in-process inventory maintained in a production process?

    RELIABILITY THEORY

    Attempts to assign numbers to the propensity of systems to fail.

    Estimating reliability is essentially a problem in probability modeling.

    Extremely important in the telecommunications and networking industry.

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    ICE

    BREAKER!!!!+ =

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    OPERRATONS RESEARCH IN

    MANUFACTURING

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    APPLICATIONS OF OR IN MANUFACTURING

    SchedulingRouting

    Workflow improvements

    Elimination of bottlenecks

    Inventory control

    Business process re-

    engineeringSite selection, or facility

    Selection

    General operational planning

    Revenue management entails first to

    accurately forecasting the demand, andsecondly to adjust the price structure over time

    to more profitably allocate fixed capacity.

    Supply chain decisions describe the who,

    what, when, and where abstractions from

    purchasing and transporting raw materials andparts to the costumers. The prime

    management goal here may be to reduce

    overall cost while processing customer orders

    more efficiently than before.

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    INTRODUCTION TO LINEAR PROGRAMMING

    LINEAR PROGRAMMING (LP)A technique used in the optimization of a

    linear objective function , subject to linear quality and linear inequalityconstraints.

    - Determines the best way to achieve the best outcome ( e.g. maximum

    profit or lowest cost ). In a given mathematical model and given some list of

    requirements represented as linear equations.

    LP is the ORistsfavorite tool because it is_ Simple,

    _ Easy to understand,

    _ Robust.

    Simple means easy to implement, easy to

    understand means easy to explain (to your boss), and

    robust means that its like the Swiss Army Knife:

    perfect for nothing, but good enough for everything.

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    MATHEMATICAL FORMULATION OF LINEAR

    PROGRAMMING MODEL

    STEP 1Study the given situation

    Find the key decision to be made

    Identify the decision variables of the problem

    STEP 2

    Formulate the objective function to be optimizedSTEP 3

    Formulate the constraints of the problem

    STEP 4

    Add non-negativity restrictions or constraints

    The objective function, the set of constraints, and the non-negativity restrictions together form an LP model

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    Pedro and Maria are in a Part-time business.

    Pedro must work for 4 hours to complete 1

    case of TV set and 2 hours for Maria to

    complete a set of TV case. Pedro must work

    for 3 hours to complete a case of stereo set

    and 4 hours for Maria to complete a set. Theyare not to work for more than 20 hours. The

    price for each TV set and Stereo set are

    P80.00 and P64.00, respectively. Maximizethe Profit.

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    OR PROBLEMS

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    CRITICAL PATH ANALYSIS

    A project-management technique that lays out all the activities needed to complete a

    task, the time it will take to complete each activity and the relationships between the

    activitiesThe critical path refers to the way the diagram shows those activities that must be

    completed, and complete in a specific order, so that the project can be completed

    successfully and on time.

    FLOORPLANNING

    Designing the layout of equipment in a factory or components on a computer chip to

    reduce manufacturing cost.

    NETWORK OPTIMIZATION

    It is a special type of linear programming model. Network models have three mainadvantages over linear programming:

    1. They can be solved very quickly.

    2. They have naturally integer solutions.

    3. They are intuitive.

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    FACILITY LOCATION

    The success of the organization is also depends on the decision of facility location

    It refers to selection of specific site for establishment of the physical unit of

    production process.Refers to the location of service organization

    NEED OF FACILITY LOCATION

    Selection of the location is long

    term decision of organization

    One selection of facility location is

    very expensive and some

    infeasible to alter the location

    It plays a vital role in the

    organization

    SELECTING A WRONG

    FACILITY LOCATION RESULTS:

    Low profit margin

    High cost of production

    Poor production efficiency

    High distribution cost

    Labor trouble

    Closure of organization

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    BAYESIAN SEARCH THEORY

    LOOKING FOR A TARGET

    Is the application of Bayesian statistics to the search for lost objects. It has

    been used several times to find lost sea vessels, for example the USS Scorpion.

    It also played a key role in the recovery of the flight recorders in the Air FranceFlight 447 disaster of 2009.

    OPTIMAL SEARCH

    Sometimes it's OK to find just ANY path to the goal as long as you get there. But

    sometimes you want to find the BEST path to the goal. The fastest, cheapest, oreasiest route to take is oftentimes more important than finding SOME path.

    Thats where optimal search comes in.

    ROUTING

    Is the process of selecting paths in a network along which to send network

    traffic. Routing is performed for many kinds of networks, including the telephone

    network (circuit switching), electronic data networks (such as the Internet),

    and transportation networks.

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    SUPPLY CHAIN MANAGEMENT

    Managing the flow of raw materials and

    products based on uncertain demand

    for the finished products.

    AUTOMATION

    Automating or integrating robotic

    systems in human-driven operations

    processes.

    GLOBALIZATION

    Globalizing operations processes in

    order to take advantage of cheaper

    materials, labor land, or other

    productivity inputs.

    TRANSPORTATION

    Managing freight transportation and

    delivery systems

    SCHEDULING

    Personnel Staffing

    Manufacturing Steps

    Project Tasks

    Network Data TrafficSports events and their television

    coverage

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    Transportation: managing freight transportation and delivery systems

    (Examples: LTL Shipping, intermodal freight transport)

    Perfecting the Scheduled Railroad at Canadian Pacific Railway

    Problem: Finding a better alternative in handling the many details and

    constraints of scheduling.

    The OR solution: Canadian Pacific turned to the concept of operating everyaspect of the railway on a fixed schedule. Working with Multi-Modal Applied

    Systems, the railway developed an operating plan that was tightly matched to

    traffic patterns.

    Optimizing Production Planning and Trade at Jan de Wit Company

    Problem: The company had to split the planning to control the productive

    process

    The OR solution: Jan de Wit implemented a decision support system based on

    linear programming as a production-planning and trade tool.

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    Manufacturing steps

    Samsung Cuts Manufacturing Cycle Time and Inventory to Compete

    Problem: Need to reduce cycle time. The huge work-in-process inventory

    was expected to lose value rapidly. And a survey finding that Samsung's

    cycle times were noncompetitive implied that customers might be enticed

    to switch to vendors offering shorter lead times.

    The OR solution: The project was named SLIM (short cycle time and low

    inventory in manufacturing). SLIM delivered a set of methodologies and

    scheduling applications for managing cycle time, including:

    Methodology for calculating target cycle times and target work in process

    levels for individual manufacturing steps

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    OPERATIONS

    RESEARCH IN ACTION

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    Scheduling

    ex. Aircrews & the fleet for airlines

    Facility Planningex. Warehouse, Factory or Fire station

    Planning and Forecasting

    ex. Telecommunication Industry

    Yield ManagementThe changing of supply and demand

    Credit ScoringThe credibility of the person to pay

    MarketingEvaluating the value of sale promotions

    Defense and Peace KeepingFinding ways to deploy troops

    rapidly

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    OR BENEFITS

    Decrease cost or Investment

    Increase Revenue or Return on Investment

    Increase Market Share

    Manage & Reduce Risk

    Improve Quality

    Increase through output while decreasing delays

    Achieve Improve Utilization from limited resources

    Demonstrate Feasibility & Workability

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