operations report june17 v1 · 2017. 6. 13. · • work‐in‐progress built up while proving the...
TRANSCRIPT
Operations reportJune 9, 2017
1
15 days
30 days
>180
days
Average: 33 days
Backlogged requests greater than 30 days:
2,893764
Completed requests in April
HFSC at a glance: New concept for graphic
Forensic Biology
Latent prints
2
New Concept Graphic
3
12
26
12
82
15
124
0 20 40 60 80 100 120 140
Controlled Substances
Toxicology
Firearms
Latent Prints
Digital and Multimedia
Biology
Turnaround Time in Days Backlog
764
0
2,893
0
0
0Total Average: 33 days
“In process” time
4
~95% <30days~82% <15 days
From the start of HFSC
• 73% in Avg TOTAL turnaround time
• 67% in backlogged requests• 46% in Avg PROCESS turnaround time
• 84% in WAIT gap
5
0
20
40
60
80
100
120
140
160
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
Backlog Pending Requests
Avg TOTAL TAT
Avg PROCESS TAT
0
20
40
60
80
100
120
140
160
Days
Total Average Turnaround Time
Requests received
6
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Aug‐15
Sep‐15
Oct‐15
Nov
‐15
Dec‐15
Jan‐16
Feb‐16
Mar‐16
Apr‐16
May‐16
Jun‐16
Jul‐1
6
Aug‐16
Sep‐16
Oct‐16
Nov
‐16
Dec‐16
Jan‐17
Feb‐17
Mar‐17
Apr‐17
May‐17
Jun‐17
Jul‐1
7
Requ
ests
Total requests received
TFSC: Claims from the May 26 meeting• CSU self‐disclosure
• Failing to follow established protocols• Insufficient documentation• Lost evidence • TFSC appointed a study panel to learn from HFSC progress and propose guidance for CSU activities statewide
• DNA citizen complaint• Concern about contamination• Tabled to next meeting as Dr. Budowle was out of town
• Toxicology self‐disclosure• No further action
• DNA self‐disclosure • No further action
7
Outreach activities
• Several meetings with U of H faculty and administration• Council Member Boykins toured HFSC • Conversations with Joyful Heart Foundation regarding collaborative opportunities
8
New Certifications
Callan Hundl ‐ ASQ Certified Quality Process Analyst (CQPA) Notified 6/2/17
9
Staffing• 178 Staff as of May 31
• 21 COH Civilians• 17 COH Classified• 140 HFSC
• Approximately 36 open positions as of May 31• 19 offers accepted with start dates after May 31• 3 offers pending.
• CSU: one new supervisor started in May; replacing departures; 2 openings remain• CSI Academy
_ 13 recruits accepted offers_ 2 trainee openings remain
• Latents: 3 new examiner positions filled, one offer accepted for August start, 3 vacancies, including one replacement for retiring officer
• Biology: 3 openings, one offer extended• Quality: 2 openings, one offer extended• Audio/Video: one opening posted June 5
11
CS/CM ‐‐May
Records Management & Evidence Handling
12
Administrative Support
0
1000
2000
3000
4000
5000
6000
7000
8000
Evidence Handling Record Management
January February March April May
0
50
100
150
200
250
300
350
Help Desk Subpoenas RecordsRequests
Visitors A/VSubmissions
A/V AR's
January February March April May
CS/CM ‐‐May
0
50
100
150
200
250
300
Kits Accessioned Kits Rejected Rejection Reports Tox Outsource Reports Outsource Rec'd
Toxicology Support
January February March April May
13
DNA Mixture Project
14
0
100
200
300
400
500
600
700
Received Pending Research Under Review Completed
PDO Requests
0
200
400
600
800
1000
1200
1400
1600
1800
2000
Received Pending Research Under Review Completed
HCDAO Requests
Controlled substances
Critical issues• Case disposal policies and policies with HCDAO
Projections for next 90 days
• Continued sub 15‐day TAT• Continued pressure on resources from increased case complexity• Approximately 1,000 requests/month• Continue 0 EOM >30day 16
Total TAT
12EOM >30 day
0Critical issues
1
CS: 12‐day avg, 0 pending requests >30 day
Target: <15 days
Monitor impact of MMDP
17
0
50
100
150
200
250
300
350
400
450
Jan‐1 3 5 7 9 11
Apr‐13 15 17 19 21 23 25
July‐27 29 31 33 35 37 39
Oct‐41 43 45 47 49 51
Num
ber o
f Com
pleted
Cases
Weeks
Controlled Substances Weekly Trend of Completed Cases
2016
2017
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
18.0
Jan‐1 3 5 7 9 11
Apr‐13 15 17 19 21 23 25
July‐27 29 31 33 35 37 39
Oct‐41 43 45 47 49 51
Num
ber o
f Tests per Com
pleted
Case
Weeks
Controlled Substances Weekly Trend of Items per Completed Case
2016
2017
Firearms
Critical issues• 48‐hour NIBIN results working well
• 23 hits affecting 46 investigations
Projections for next 90 days• Continued TAT sub 25 days• Continued avg 50 exams and 400 IBIS• Continue 0 EOM >30day
18
Total TAT
12EOM >30 day
22Critical issues
0
Exams: 14‐day avg, 2 pending requests >30 day
IBIS: 13‐day avg, 20 pending requests >30 day
Target: <25 days
Digital and Multimedia
Critical issues• Adaptation to sustainable workflow
• Internal audit findings• Corrective actions from audit
Projections for next 90 days• No backlog. Monitor for sustainability• Remediation from internal audit
19
Total TAT
15EOM >30 day
17Critical issues
3
A/V: 30‐day avg,25 pending requests >30 day
Digital: 7‐day avg,0 pending requests >30 day
Toxicology
Critical issues• Outsource: Last of the backlog outsourced but not yet reported
• Legacy GC/MS instruments
Projections for next 90 days• DWI alcohol sub 25 days• Expect toxicology methods online and QTOF screen but still have challenges. Sciex has been responsive.
20
Total TAT
26EOM >30 day
42Critical issues
2
Alcohol: 10‐day avg, 1 pending request>30 day
Tox: 47‐day avg (outsourced reports) 41 pending requests >30 day
Forensic BiologyCritical issues• Currently down 3 analysts ‐‐ recruiting• Stop‐at‐Quant ‐ Launched April 10, but still analyzing PRE‐Stop‐at‐Quant data
• Globalfiler generates 50% more data per sample
Projections for next 90 days• Work‐in‐progress built up while proving the increased capacity of lab process. Concurrently, 25% of writer staff turned over, analytical chemistries changed and new lab workflow implemented
• Quality assessed throughout process, pre‐ and post‐mortems
• Analyst productivity (reports per analyst) is higher during the pilot than pre‐pilot
• Back to 30 day TAT for SAKs by end of July
• DNA Case Acceptance Policy launched June 1 21
Total TAT
124EOM >30 day
764Critical issues
3SA Kit: 83‐day avgSA "Other" 78‐day avg,
188 pending SAK requests >30 day
“FBIO” 113‐day avg“DNA” 325‐day avg
590 total pending requests >30 days
All SA requests are in processing
Forensic Biology ‐‐ Total
22
Note: change in presentation at February 2017. Requests now for FBIO and Sexual Assault Kits. Turnaround time is a combined average time. Green bars represent the change in metric status.
0
50
100
150
200
250
300
350
400
450
Requests
Completed Admin closed Received
0
50
100
150
200
250
Total average turnaround time (days)
ASSIGN TAT REQUEST TAT
LSS Updates
• Management Boot Camp• In week four of seven• Managers are observed and given continuous feedback to help track progress and acquire new LSS skills in production management
• LSS Master Black Belt Kathi Sill is measured on the managers' adoption and implementation of management tools
• Managers and Kathi are held to increased production expectations• Stop‐at‐Quant
• Enables us to discontinue testing samples that are unlikely to yield interpretable DNA results, saves time and resources
• There has been ~30% reduction in the labor hours needed per output and as high as a 78% increase case output for analysts using only casework that has Stop‐at‐Quant data
• Projected that by end of June all cases will be processed using Stop‐at‐Quant data
23
CODIS
Slow reporting of HPD case‐to‐case matches
• Researched delayed notifications in 601 case‐to‐case hits from 1/1/2014 to 4/15/2016
Remedy and future management
• All cases researched• All notifications complete• Spot checking hits complete• Federal audit April 11‐13 complete.
• Four findings• Final CAR complete• CAR sent to ANAB and TFSC
24
Latents
Critical issues• Backlogged cases• New personnel (3 on board, 1 in August)
• MorphoTracs deliver in June
Projections for next 90 days• Auto order and prioritization discussions• Acquiring MorphoTrac units and working with county to connect• Working with HPD to prioritize backlogged cases
25
Total TAT
82EOM >30 day
2,893Critical issues
3
Comparisons: 92‐day avg TAT from request, 2,797 pending requests >30 day
Processing: 37‐day avg TAT from request,96 pending requests >30 day
CSU
Critical issues• Staffing and recruiting• Training new CSIs
Projections for next 90 days• Complete CSI Academy which consists of over 400 hours of classroom and practical training followed by four weeks of field and mock courtroom training.
• The CSI Academy will include presentations from 7 external entities to include HPD Homicide/SIU, HCIFS, HPD Training Academy, Anthony Graves, Metal Detector Training and the Harris County DA's Office.
• Classifieds transition back to HPD by November• Continue training and efforts toward accreditation
26
Call outs
71Critical issues
2
CSU Callouts: 68, 3 Officer‐Involved Shootings
Morgue runs: 69
Detail data
27
Controlled substances
29 Orange bar indicates TAT target limit of 14 days.
0
2
4
6
8
10
12
14
16
Total Turnaround Time
ASSIGN TAT REQUEST TAT
0
200
400
600
800
1000
1200
1400
Requests
Completed Admin Close Received
0
5
10
15
20
25
30
Total average Turnaround time
ASSIGN TAT REQUEST TAT
Firearms
31
0
100
200
300
400
500
600
IBIS Requests
Completed Admin Closed Received
0
10
20
30
40
50
60
70
80
90
FA Requests
Completed Administrative close Received
Forensic Biology ‐‐ Total
33
Note: change in presentation at February 2017. Requests now for FBIO and Sexual Assault Kits. Turnaround time is a combined average time. Green bars represent the change in metric status.
0
50
100
150
200
250
300
350
400
450
Requests
Completed Admin closed Received
0
50
100
150
200
250
Total average turnaround time (days)
ASSIGN TAT REQUEST TAT
Total DNA Backlog (>30 day) requests by month
34
Note: change in presentation at February 2017. Total requests represent SAK and FBIO requests (green bar).
0
100
200
300
400
500
600
700
800
900
1/1/2016 2/1/2016 3/1/2016 4/1/2016 5/1/2016 6/1/2016 7/1/2016 8/1/2016 9/1/2016 10/1/2016 11/1/2016 12/1/2016 1/1/2017 2/1/2017 3/1/2017 4/1/2017 5/1/2017 6/1/2017
Requ
ests
DNA >30 days SCRN >30 days
0
10
20
30
40
50
60
70
80
90
Total average turnaround time (days)
ASSIGN TAT REQUEST TAT
Toxicology: Alcohol
36
0
100
200
300
400
500
600
Requests
Completed Admin Close Received
Toxicology: Other Drugs
37
Approximately 300 legacy toxicology analysis cases that preceded HFSC were closed out in February. With the collaboration of HPD, no analysis was conducted, but reports were issued with instructions for ordering analysis should it be needed.
Latents
39
0
100
200
300
400
500
600
Comparison Requests
Completed Admin Closed Received
0
20
40
60
80
100
120
140
Processing Requests
Completed Admin Closed Received
0
20
40
60
80
100
120
140
160
180
200
Total average turnaround time (days)
ASSIGN TAT REQUEST TAT
DME ‐‐ Digital
41
0
20
40
60
80
100
120
140
160
180
Total average turnaround time (days)
ASSIGN TAT REQUEST TAT
DME ‐‐ A/V
42
Trace0
20
40
60
80
100
120
A/V Requests
Completed Admin Closed Received