operations managment-career choices
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OPERATIONS MANAGEMENT
Career Choices
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Business Process
Business Processes are designed to add value for the
customer and should not include unnecessary activities.The outcome of a well designed business process is
increased effectiveness (value for the customer) and
increased efficiency (less costs for the company).A set of linked activities that take an input and transform it
to create an output. Ideally, the transformation that occurs
in the process should add value to the input and create an
output that is more useful and effective to the recipient
either upstream or downstream.
A business process is a series of steps designed to produce a
product or service. Some processes result in a product or
service that is received by an organization's external
customer. We call these Primary Processes. Other processes
produce products that are invisible to the external customerbut essential to the effective management of the business.
We call these support processes.
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Operations Management
Operations Management deals with the design andmanagement of products, processes, services and
supply chains. It considers the acquisition,
development, and utilization of resources that firms
need to deliver the goods and services their clients
want.
The purvey of OM ranges from strategic to tactical
and operational levels. The sole objective of
Operations Management is to make optimal use of
available resources to give desired output at thelowest possible cost so as to increase profitability
alongside Customer Satisfaction.
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Operations Managementis important, exciting, challenging, and
everywhere you look!
Important, because its concerned with creating all of
the products and services upon which we depend.
Exciting, because its at the centre of so many of the
changes affecting the world of business.
Challenging, because the solutions that we find need
to work globally and responsibly within society and
the environment.
And everywhere, because every service and product
that you use the food you eat at breakfast, the chair
you sit on, and the radio station you listen to while
you eat is the result of an operation or process.
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So choosing
Operations Management
as aCareer Option
can be very very rewarding!!!
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Operations Management
Objectives
Choosing a Career
Skills and Competencies
Management Jobs and Opportunities
Critical Success Factors for Managing
Your Career
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Choosing a Career
What are you interested in?
What are you good at?
Where are the opportunities? What are the
hot areas?
What skills, competencies and knowledgeare 21st Century organizations looking for?
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Poor Reasons to Choose a Career
Its comparatively easy to get
You can make lots of money!
It seems like a cool job.
Its easy.
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Entering A Field
Find a mentor
Get education and training
Get experience by working for a company
or institution
Start your own business (No Pain, No Gain)
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Soft Skills
Problem Solver (Critical)
Leadership Abilities (Critical)
Communication (Critical)
People Skills
Technical Skill
SELF CONFIDENCE
MANDATORY
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ChooseOperations Management
as a Career if and only ifyou have at least theCritical Soft Skills for thejob.
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ChiefOperating
Officer
Vice President
Director
Manager
Business Analyst/ Purchase/ SCM/Logistics/ Ops. Planner/ Quality/ ops
research
Vice PresidentTechnical
DirectorTechnical
PlantManager
Plant Engineer/ Production/Maintenance/
Support
Management TrackManages team(s) of people and/ or taskassigned to others
Technical TrackMay lead people but usually not fromthe HR perspective.
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What are the Options??
Entry Point
Operations Planning
( Manufacturing or Service Industry)
Quality Team Member
Operations Research
Business Process Planning
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What are the Options??
Senior Management Operations
Quality Professional
Internal Audit
Organisation & MethodConsultancy
Career Growth and Diversification
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Generic Entry Point Openings
Purchasing
Control and Coordinating Function of Management
Product and Service Management
Quality Management Inventory Management
Supply Chain Management
Logistics Management
Facilities Management
Configuration Management
Distribution Channels
Enterprise Resource Planning
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Manufacturing Sector
Production Planning
Manufacturing Operations
Maintenance Operations Planning
Purchase
Supply Chain
Logistics
Entry Points
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Manufacturing Sector
Plant Head
Director Operations
Chief Operating Officer
Operations Consultant
Functional Consultants (ERP/ Systems)
Career Growth Options
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Service Sector
Country Manager/ Director/ GMService Operations
Chief Operating Officer
Head- Customer Service
Operations Manager/ DirectorBanking Services
Head Logistics & Supply Chain
Operations Consultant
Program Manager
Career Growth Options
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Career Options
Apart from the above, for people
choosing Business operations or
Quality can diversify into
Organisation and Method
Operational Research
Quality Consultancy
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Operational Research
The discipline of Operational Research is
concerned with the study and application of
various data analysis, modeling and
optimization tools and techniques that areuseful in the real world decision making
situations in various areas of management
These find useful applications in such wide-ranging areas as production and operations
management, distribution and logistics,
marketing research and financial modeling.
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Organization and Methods
(O&M)
Systematic examination of an organization's
structure, procedures and methods, and
management and control, from the lowest
(clerical or shop-floor) level to the highest(CEO, president, managing director). Its
objective is to assess their comparative
efficiency in achieving defined organizational
aims. O&M concerns itself mainly with
administrative procedures (not manufacturing
operations) and employs techniques such as
operations research, work-study, and systems
analysis.
.
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Incident Manager -Microsoft India
Service Operations includes roles that implement,
operate and restore, improve/optimize new/and/or
existing services (integrated and scalable, end-to-end
systems, networks, and platforms). They also manage
supportability and troubleshoot the availability of
applications, properties, systems, networks, and servers.Key impact areas include: implementation (release
planning, change management, configuration
management governance, installation and
configuration), operations (service monitoring and
control, vendor management, compliance managementand reporting, service level management, and capacity
management), restoration (incident management and
problem management), and improvement/optimization
(performance optimization, cost optimization, tools and
automation, and continuity planning).
Summary of Job Profile:-
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Operations ManagerIndus Ind
Bank
Handle all the activities of the Branch operations with
strong leadership skills and service orientation. Good
exposure and knowledge of full suite of products offered
by Consumer Bank (CASA, FD, Insurance,
Investments).Managing a team of customer servicemanagers and branch operations.
Exp. 2 to 4 yrs
Qualification Graduate ( Any)
MBA - Operations (preferred)
Summary of Job Profile:-
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Operations ManagerIndus Ind
Bank
Handle all the activities of the Branch operations with
strong leadership skills and service orientation. Good
exposure and knowledge of full suite of products offered
by Consumer Bank (CASA, FD, Insurance,
Investments).Managing a team of customer servicemanagers and branch operations.
Exp. 2 to 4 yrs
Qualification Graduate ( Any)
MBA - Operations (preferred)
Summary of Job Profile:-
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Operations Analyst - Deloitte
Service Line: Strategic Procurement Services Activities will include:
Processing purchase orders
Reporting and monitoring purchase and receiving activity
Researching and troubleshooting problems
Maintaining and loading contracts
Tracking contract process compliance
Supplier interaction and pricing negotiation
Developing and managing order surveys
Support the integration and development of effective processes within the Strategic
Procurement Services group
Providing support for various administrative functions
Must possess strong research and analytical skills including mastery of analysis tools such as
MS Excel, MS Access or other database programs and reporting tools. Must possess a
Bachelor's degree and Business Administration (operations or related field); minimum of 25years of relevant work experience, preferable in a procurement role. Experience with the
strategic procurement process in a large decentralized environment is preferred. Must be a
team player and be able to work under tight time constraints and work effectively in a cross
function team environment. Must be organized with excellent interpersonal skills, both oral
and written. Must be able to work independently, with an ability to interact and build
consensus among people. Knowledge of Microsoft Word, Excel, Access and Power Point,
required. Knowledge of SAP a plus.
Summary of Job Profile:-
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Companies that inducted and are
hiring operations specialists
Crompton Greaves
Invensys
TCS
Indus Ind Bank
SBI Microsoft
Honeywell
Fiat
..to name a few.
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Career Advise from Successful Executives
Six Critical Components
Performance Focus on current job performance. Do everythingwith a sense of urgency and drive to win. Make a difference on every
job. Develop a reputation for delivering results above and beyond. Its
ok to think and talk about your career, but secondary to job
performance and better when you are hitting the ball out of the park
in your current job.
Expertise Become proficient in one business/technical area. Build astrong functional expertise in a broader business context: multi-
functional teams, process initiatives. Learn finance its the language
of business. Manage your career so that you can evolve (rather than
leap) into a cross-functional assignment.
Ownership Dont whine about your career. Others can provideadvice, but, in the end you are responsible. Get in the habit of
constantly developing yourselfLike a professional athlete. Commit
to continuous learning and adapt to constant and frequent change
(Deeper/Broader). Develop skills as opposed to titles.
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Career Advise from Successful Executives
Challenge and VisibilityTake the hard job. Err on the side of the
bigger challenge. Take on the work that the business considers
important. Seek out the assignments with visibility recognizing
the upside and downside potential. Play offense with your
career.
Mentors/Supporters/Role ModelsBroaden your base of
support. Take jobs with different managers/clients. Work for
people who will challenge you. Seek out constructive input on a
regular basis and dont be defensive when you get it. Surround
yourself with great people and learn from them. Be persistent.
Global Experience/Cultural DepthExpose yourself and your
family to different cultures early. Seek out positions which
require interaction across countries and cultures. Consider
assignments outside your home country, but prepare by become
an expert in something, by developing teaching (as well as
functional) skills and by committing to get a specific job done.
Six Critical Components (Contd)
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Certifications
APICS is the International Body for Operations Management and
they provide certifications like
APICS Stands for Advancing Productivity,
Innovation and Competitive Success
CIRM Certified in Integrated Resource
Management
CPIM Certified in Production & Inventory
Management CFPIM Certified Fellow in Production &
inventory Management
CSCP Certified Supply Chain Professional
APICS Certifications
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Certifications
ISO Auditor Certifications
Six Sigma Green Belt Certification
Six Sigma Black Belt Certification Six Sigma DfSS Black Belt Certification
Six Sigma Master Black Belt Certification
Lean Management Certification
Six Sigma Champion Training
Quality
APART FROM THESE THERE ARE SPECIFICCERTIFICATIONS FOR PEOPLE WITH SPECIFICAREA OF INTEREST. THOSE CAN BEDISCUSSED LATER.
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So friends, choosing a career in
Operations Management can givesignificant boost to your career
and help you reach newer
heights..Contrary to popular beliefs
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