operations information and management information systems

8/17/2019 Operations Information and Management Information Systems

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Slide 6.1

Bocij, Greasley and Hickie, Business Information Systems PowerPoints on the Web, 5th edition © Pearson Education Limited !15

"ha#ter 6

Operations Information andManagement Information Systems


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Slide 6.


Enterprise and functional BIS

$ Business in%ormation systems can &e cate'orisedinto operations and management systems (hich

can &e im#lemented as either enterprise or

functional &usiness systems.


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Slide 6.)


Business information systems

B*S can &e di+ided into &road cate'ories

$ Operations information systems (OIS)

- Systems that su##ort an or'anisations &usiness

acti+ities. /hey are used %or the tasks in+ol+ed in the

daily runnin' o% a &usiness.

$ Management information systems (MIS) - Systems that su##ort 0mana'erial decision makin'

and #ro+ide %eed&ack on or'anisational acti+ities.


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Slide 6.2


Types of operations information systems

$ Transaction processing systems (TPS) /heseare used to mana'e the e3chan'e o% in%ormation and

%unds &et(een a com#any and third #arties such as

customers, su##liers and distri&utors.

$ Office automation systems (OAS) 4S are usedto mana'e the administrati+e %unctions in an o%%ice

en+ironment and are o%ten critical to ser+ice&ased

industries.

$ Process control systems /hese are im#ortant inmanu%acturin' industries %or controllin' the

manu%acture o% 'oods.


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Slide 6.5


Transaction processing system (TPS)

Examples:

!en you c!ec" at Tesco#s$

e%ery time one of your

purc!ases is s&iped o%er

t!e 'arcode reader T!at is a

transaction

A &it!dra&al of money

from an autoteller

mac!ine (ATM)

Paying 'ills t!roug! call centre


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Slide 6.6


*igure +, 7ey elements o% a transaction #rocessin' system

7ey elements o% a transaction #rocessin' system


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Types of Transaction processing system (TPS)

Batc! Systems: "ollect

in%ormation on transaction in&atches &e%ore its is #rocessed

at times o% lo(er transaction. *t

is use%ul %or the com#anies that

need to #rocess the lar'e

amount data usin' limitedresources.

Examples:

-eal Time Systems:

Process in%ormationimmediately

Examples:


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Slide 6.9


*igure +. :et(ork architecture %or a retail transaction #rocessin' system

Types of Transaction processing system (TPS)


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Slide 6.;


Office automation systems (OAS)Systems intended to increase the productivity of office workers.

$/roup&are

- ssists teams o% #eo#le (orkin' to'ether throu'h %acilities such as

email and telecon%erencin' (ithin or &et(een com#anies.

$0ocument imaging process (0IP)

- "on+erts documents into di'ital %ormat usin' a scanner (hich can

then &e stored, retrie+ed and mani#ulated across a com#uternet(ork.

$ or"flo& management systems (*MS)


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Slide 6.1!


/roup&are

Grou#(are assists teams o% #eo#le in (orkin' to'ether

&ecause it #ro+ides the >three "s?

Communication is the core 'rou#(are %eature (hich allo(s

in%ormation to &e shared or sent to other usin' electronic mail.

Grou#(are %or con%erencin' is sometimes kno(n as >com#uter

mediated communication? 0"@" so%t(are.

Collaboration is the act o% joint coo#eration in sol+in' a &usiness

#ro&lem or undertakin' a task.

Coordination is the act o% makin' sure that a team is (orkin'

e%%ecti+ely and its 'oals. /his includes distri&utin' tasks to team

mem&ers, re+ie(in' their #er%ormance.


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Slide 6.11


*igure +1


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Slide 6.1


0ocument imaging process (0IP)

A*P systems attem#t to alle+iate the #ro&lems caused &y

#a#er&ased systems, includin' the cost o% handlin' lar'e

amounts o% #a#er(ork and the time (asted searchin' %or

#a#er documents.

A*P systems con+ert documents 0and ima'es into a

di'ital %ormat (hich allo(s stora'e, retrie+al and

mani#ulation o% the document on com#uter.

Slid 6 1)


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*igure +2 "om#onents o% a document ima'e #rocessin' system

Slide 6 12


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Slide 6.12


*igure ++ Aocument mana'ement so%t(are %or reconcilin' su##lier in+oice (ith

#urchase order data

Source: "ha%%ey 0!!2.


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*igure +4 E3am#le o% a (ork%lo( a##lication %rom Sta%%(are

Source: Sta%%(are.

Slide 6 18


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Slide 6.18


Process control systems

$ /hese systems su##ort and controlmanu%acturin' #rocesses.

- @aterials reCuirements #lannin' 0@DP aims to

ensure the ri'ht amount o% stock is held %or the

#roduction schedule.

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Slide 6.19


Types of management information

systems

$ 0ecision support systems (0SS). /hese #ro+ide

in%ormation and models in a %orm to %acilitate tactical

and strate'ic decision makin'.

$Information reporting systems (I-S). /hese #ro+ide#res#eci%ied re#orts %or daytoday decision makin'.

$ Executi%e information systems (EIS). /hese

#ro+ide senior mana'ers (ith a system to analyse,

com#are and hi'hli'ht trends to hel# 'o+ern thestrate'ic direction o% a com#any.

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*igure +,. "lassi%ication o% decisions &y decision ty#e and their relation to

di%%erent ty#es o% system

Slide 6.!


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0ecision support systems (0SS)

$ Pro+ide in%ormation in a %orm to %acilitate tacticaland strate'ic decision makin'.

$ /y#es o% ASS include

- E3#ert systems - De#resent the kno(led'e and

decisionmakin' skills o% s#ecialists.

E3am#le @edical e3#ert system @"*: identi%ies the

treatment %or &lood disorder.

- :eural net(orks - Learn #ro&lem sol+in' skills &ye3#osure to a (ide ran'e o% #ro&lems.

- E3am#le Barclays Banks %raud #redictin' system.

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Information -eporting Systems (I-S)

$ Periodic reports /hese are #rede%ined re#orts that arereCuired &y decision makers at re'ular inter+als. E3am#lesinclude a monthly %inancial statement and a (eekly salesanalysis.

$Exception reports /hese are re#orts #roduced only (henreCuired. /hey can &e 'enerated automatically &y thein%ormation system (hen a #er%ormance measure mo+esoutside a #rede%ined ran'e. E3am#les include sales %allin'&elo( a certain le+el and customers e3ceedin' their creditlimits. E3ce#tion re#orts can also &e 'enerated manually (hen

a decision maker does not (ant to (ait until the ne3t scheduled#eriodic re#ort or the in%ormation is only occasionally reCuired.

Slide 6.


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Executi%e information systems (EIS)

$ Pro+ide senior mana'ers (ith in%ormation toassist in makin' tactical and strate'ic decisions.

- Pro+ide summary in%ormation on key #er%ormance

indicators, inte'rate data %rom a (ide +ariety o%

sources includin' com#etitor data and marketin%ormation.

- See (((.comshare.com, (((.co'nos.com.
http://www.comnshare.com/http://www.comnshare.com/

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