Departure Punctuality - Sep-18Last Month Last Year % Change Target Var to Target

First Wave 83.6% 73.0% 10.6% 85.0% -1.4%Not First Wave 66.8% 60.9% 5.9% 85.0% -18.2%Grand Total 70.3% 63.5% 6.8% 85.0% -14.7%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to TargetFirst Wave 83.1% 82.9% 0.2% 82.0% 1.1%Not First Wave 68.3% 72.3% (3.9%) 82.0% -13.7%Grand Total 71.4% 74.6% (3.2%) 82.0% -10.6%

Operational Performance Reporting Manchester AirportSeptember 2018

ATMs and Passenger Volumes

MTD YTD

Terminal Flight PassengersLast Year Passengers

Change % Movements

Last Year Movements

Change % Passengers

Last Year Passengers

Change % Movements

Last Year Movements

Change %

Terminal 1Arriving 716,669 718479 -0% 3924 3942 -0% 3,976,916 3877792 3% 22967 22740 1%Departing 640,482 644302 -1% 3914 3933 -0% 3,948,679 3881206 2% 22964 22741 1%

Terminal 1 Total 1,357,151 1362781 -0% 7838 7875 -0% 7,925,595 7758998 2% 45931 45481 1%

Terminal 2Arriving 334,098 384096 -13% 1452 1811 -20% 1,781,799 2022505 -12% 8111 10185 -20%Departing 296,342 343155 -14% 1396 1771 -21% 1,763,669 2035037 -13% 8132 10240 -21%

Terminal 2 Total 630,440 727251 -13% 2848 3582 -20% 3,545,468 4057542 -13% 16243 20425 -20%

Terminal 3Arriving 436,234 403726 8% 3815 3714 3% 2,548,796 2372936 7% 22739 22163 3%Departing 412,755 372825 11% 3808 3710 3% 2,543,942 2375444 7% 22739 22170 3%

Terminal 3 Total 848,989 776551 9% 7623 7424 3% 5,092,738 4748380 7% 45478 44333 3%

Grand Total 2,836,580 2866583 -1% 18309 18881 -3% 16,563,801 16564920 -0% 107652 110239 -2%

Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no DelayFLYBE BE 3082 20.8% 803 74%RYANAIR FR 2908 19.6% 944 68%EASYJET AIRLINES EZY 2075 14.0% 628 70%JET2.COM LS 1925 13.0% 423 78%THOMAS COOK AIRLINES MT 1493 10.1% 461 69%TUI TOM 1417 9.6% 464 67%BRITISH AIRWAYS BA 672 4.5% 153 77%LUFTHANSA LH 456 3.1% 136 70%AER LINGUS EI 434 2.9% 79 82%K.L.M. KL 350 2.4% 68 81%Grand Total 14812 100.0% 4159 72%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no DelayFLYBE BE 35762 19% 7953 78%RYANAIR FR 28007 15% 8488 70%EASYJET AIRLINES EZY 23351 12% 7342 69%JET2.COM LS 15039 8% 3437 77%TUI TOM 12276 6% 4243 65%THOMAS COOK AIRLINES MT 11896 6% 4202 65%BRITISH AIRWAYS BA 7631 4% 1635 79%AER LINGUS EI 5487 3% 1002 82%LUFTHANSA LH 5436 3% 1445 73%K.L.M. KL 3915 2% 778 80%LOGANAIR LM 3915 2% 564 86%Grand Total 152715 80% 41089 73%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality70.54% 71.99% 69.46%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality %K.L.M. KL 30 1.6% 90.00%BRITISH AIRWAYS BA 59 3.1% 88.14%EASYJET AIRLINES EZY 333 17.6% 87.09%JET2.COM LS 466 24.6% 85.62%RYANAIR FR 349 18.4% 84.81%BRUSSELS AIRLINES SN 25 1.3% 84.00%FLYBE BE 223 11.8% 82.96%LUFTHANSA LH 54 2.8% 79.63%THOMAS COOK AIRLINES MT 144 7.6% 77.78%TUI TOM 214 11.3% 77.57%Grand Total 1897 100.0% 83.87%

Monthly Airline Performance by Departure Punctuality

Departing Punctuality Ranking Operator Name

Operator IATA Code Movements Movements

Arriving Punctuality

Departing Punctuality

Punctuality Change (Dep-Arr)

Inbound Baggage

1 HAINAN AIRLINES HU 36 0.2% 44% 100% 56% 33%2 CATHAY PACIFIC CX 58 0.3% 55% 93% 38% 66%3 IBERIA EXPRESS I2 26 0.1% 100% 92% (8%) 46%4 ROYAL AIR MAROC AT 24 0.1% 83% 92% 8% 17%5 AIR CANADA AC 42 0.2% 95% 90% (5%) 71%6 OMAN AIR WY 60 0.3% 80% 90% 10% 70%7 ICELANDAIR FI 58 0.3% 93% 90% (3%) 55%8 AIR ARABIA 3O 18 0.1% 100% 89% (11%) 78%9 LOGANAIR LM 254 1.4% 92% 88% (4%) 97%

10 SINGAPORE AIRLINES SQ 88 0.5% 89% 86% (2%) 82%

11 AUSTRIAN AIRLINES OS 54 0.3% 78% 85% 7% 78%

12 QATAR AIRWAYS QR 147 0.8% 80% 85% 5% 50%

13 VIRGIN ATLANTIC AIRWAYS VS 252 1.4% 91% 84% (7%) 60%

14 UNITED UA 60 0.3% 77% 83% 7% 63%

15 SAS SCANDINAVIAN AIRLINES SK 340 1.9% 76% 82% 5% 98%

16 AURIGNY AIR SERVICES GR 120 0.7% 85% 82% (3%) 100%

17 SAUDIA ARABIAN AIRLINES SV 42 0.2% 67% 81% 14% 19%

18 IRAQI AIRWAYS IA 10 0.1% 40% 80% 40% 80%19 BRITISH AIRWAYS BA 672 3.7% 75% 79% 4% 82%20 AIR FRANCE AF 180 1.0% 78% 79% 1% 83%21 AER LINGUS EI 434 2.4% 85% 79% (6%) 82%22 K.L.M. KL 350 1.9% 84% 77% (7%) 86%

23 BALKAN HOLIDAY AIR BGH 29 0.2% 63% 77% 14% 100%

24 JET2.COM LS 1,925 10.5% 81% 75% (5%) 93%25 EMIRATES EK 180 1.0% 72% 73% 1% 40%

26 BRUSSELS AIRLINES SN 161 0.9% 63% 73% 10% 69%

27 FLYBE BE 3,082 16.9% 76% 72% (4%) 91%28 LUFTHANSA LH 456 2.5% 68% 72% 4% 88%29 EASYJET AIRLINES EZY 2,075 11.3% 69% 71% 2% 83%30 ETIHAD AIRWAYS EY 119 0.7% 87% 69% (17%) 32%31 AEGEAN AIRLINES A3 26 0.1% 69% 69% 0% 31%

32 THOMAS COOK AIRLINES MT 1,493 8.2% 69% 69% 0% 91%

33 AMERICAN AIRLINES AA 70 0.4% 63% 69% 6% 60%

34 NORWEGIAN AIR SHUTTLE DY 56 0.3% 89% 68% (21%) 96%

35 TUI TOM 1,417 7.7% 68% 66% (2%) 66%36 RYANAIR FR 2,908 15.9% 73% 62% (11%) 88%37 AIR TRANSAT TS 56 0.3% 75% 61% (14%) 11%38 P.I.A. PK 64 0.3% 66% 59% (6%) 16%39 EUROPE AIRPOST FPO 96 0.5% 53% 57% 4% 61%40 FINNAIR AY 120 0.7% 60% 53% (7%) 33%41 ADRIA AIRWAYS JP 8 0.0% 75% 50% (25%) 25%42 EUROWINGS EW 150 0.8% 57% 44% (13%) 89%43 TITAN AIRWAYS ZT 10 0.1% 40% 40% 0% 40%

44SWISS INTERNATIONAL AIR LINES

LX 98 0.5% 71% 39% (33%) 88%

45 FREEBIRD AIRLINES FHY 30 0.2% 44% 36% (8%) 88%

46 VUELING AIRLINES VY 68 0.4% 44% 35% (9%) 88%47 TURKISH AIRLINES TK 120 0.7% 55% 35% (20%) 73%48 AIR PORTUGAL TP 112 0.6% 48% 34% (14%) 73%49 COBALT AIR CO 18 0.1% 100% 22% (78%) 11%50 AIR MALTA KM 8 0.0% 50% 0% (50%) 75%50 PEGASUS AIRLINES PC 8 0.0% 50% 0% (50%) 50%

Grand Total 18,288 100.0% 74% 70% (3%) 83%

Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Change Ranking Operator Name

Operator IATA Code Movements Movements

Arriving Punctuality

Departing Punctuality

Punctuality Change (Dep-Arr)

Inbound Baggage

1 HAINAN AIRLINES HU 36 0.2% 44% 100% 56% 33%2 IRAQI AIRWAYS IA 10 0.1% 40% 80% 40% 80%3 CATHAY PACIFIC CX 58 0.3% 55% 93% 38% 66%

4 BALKAN HOLIDAY AIR BGH 29 0.2% 63% 77% 14% 100%

5 SAUDIA ARABIAN AIRLINES SV 42 0.2% 67% 81% 14% 19%

6 OMAN AIR WY 60 0.3% 80% 90% 10% 70%

7 BRUSSELS AIRLINES SN 161 0.9% 63% 73% 10% 69%

8 ROYAL AIR MAROC AT 24 0.1% 83% 92% 8% 17%

9 AUSTRIAN AIRLINES OS 54 0.3% 78% 85% 7% 78%

10 UNITED UA 60 0.3% 77% 83% 7% 63%

11 AMERICAN AIRLINES AA 70 0.4% 63% 69% 6% 60%

12 SAS SCANDINAVIAN AIRLINES SK 340 1.9% 76% 82% 5% 98%

13 QATAR AIRWAYS QR 147 0.8% 80% 85% 5% 50%14 EUROPE AIRPOST FPO 96 0.5% 53% 57% 4% 61%15 BRITISH AIRWAYS BA 672 3.7% 75% 79% 4% 82%16 LUFTHANSA LH 456 2.5% 68% 72% 4% 88%17 EASYJET AIRLINES EZY 2,075 11.3% 69% 71% 2% 83%18 AIR FRANCE AF 180 1.0% 78% 79% 1% 83%18 EMIRATES EK 180 1.0% 72% 73% 1% 40%

20 THOMAS COOK AIRLINES MT 1,493 8.2% 69% 69% 0% 91%

21 AEGEAN AIRLINES A3 26 0.1% 69% 69% 0% 31%21 TITAN AIRWAYS ZT 10 0.1% 40% 40% 0% 40%23 TUI TOM 1,417 7.7% 68% 66% (2%) 66%

24 SINGAPORE AIRLINES SQ 88 0.5% 89% 86% (2%) 82%

25 AURIGNY AIR SERVICES GR 120 0.7% 85% 82% (3%) 100%

26 ICELANDAIR FI 58 0.3% 93% 90% (3%) 55%27 FLYBE BE 3,082 16.9% 76% 72% (4%) 91%28 LOGANAIR LM 254 1.4% 92% 88% (4%) 97%29 AIR CANADA AC 42 0.2% 95% 90% (5%) 71%30 JET2.COM LS 1,925 10.5% 81% 75% (5%) 93%31 AER LINGUS EI 434 2.4% 85% 79% (6%) 82%32 P.I.A. PK 64 0.3% 66% 59% (6%) 16%33 FINNAIR AY 120 0.7% 60% 53% (7%) 33%

34 VIRGIN ATLANTIC AIRWAYS VS 252 1.4% 91% 84% (7%) 60%

35 K.L.M. KL 350 1.9% 84% 77% (7%) 86%36 IBERIA EXPRESS I2 26 0.1% 100% 92% (8%) 46%

37 FREEBIRD AIRLINES FHY 30 0.2% 44% 36% (8%) 88%

38 VUELING AIRLINES VY 68 0.4% 44% 35% (9%) 88%39 AIR ARABIA 3O 18 0.1% 100% 89% (11%) 78%40 RYANAIR FR 2,908 15.9% 73% 62% (11%) 88%41 EUROWINGS EW 150 0.8% 57% 44% (13%) 89%42 AIR PORTUGAL TP 112 0.6% 48% 34% (14%) 73%43 AIR TRANSAT TS 56 0.3% 75% 61% (14%) 11%44 ETIHAD AIRWAYS EY 119 0.7% 87% 69% (17%) 32%45 TURKISH AIRLINES TK 120 0.7% 55% 35% (20%) 73%

46 NORWEGIAN AIR SHUTTLE DY 56 0.3% 89% 68% (21%) 96%

47 ADRIA AIRWAYS JP 8 0.0% 75% 50% (25%) 25%

48SWISS INTERNATIONAL AIR LINES

LX 98 0.5% 71% 39% (33%) 88%

49 AIR MALTA KM 8 0.0% 50% 0% (50%) 75%49 PEGASUS AIRLINES PC 8 0.0% 50% 0% (50%) 50%51 COBALT AIR CO 18 0.1% 100% 22% (78%) 11%

Grand Total 18,288 100.0% 74% 70% (3%) 83%

Monthly Delay Analysis by Airline

Operator NameTotal Delay Incidents

Air Traffic Delays

Airline Delays

Airport Delays

Ground Servicing Delays

Misc Delays

Reactionary Delays

Weather Delays

RYANAIR 1766 304 211 520 263 19 366 83EASYJET AIRLINES 1187 178 192 381 118 67 237 14FLYBE 815 24 235 228 100 37 177 14JET2.COM 766 194 96 243 87 38 83 25TUI 620 190 98 157 49 54 60 11THOMAS COOK AIRLINES 404 90 112 60 39 9 91 3

LUFTHANSA 196 39 24 51 1 7 74BRITISH AIRWAYS 190 14 23 49 23 11 62 8K.L.M. 123 26 8 23 10 8 35 13TURKISH AIRLINES 117 30 5 19 14 23 25 1EUROWINGS 104 15 5 24 4 2 53 1AER LINGUS 98 3 25 7 2 61AIR PORTUGAL 94 11 7 18 13 1 43 1BRUSSELS AIRLINES 88 11 11 21 7 6 23 9FINNAIR 82 1 8 29 10 3 27 4EMIRATES 82 30 6 17 4 4 21SWISS INTERNATIONAL AIR LINES 68 23 6 6 28 5

SAS SCANDINAVIAN AIRLINES 63 1 14 5 4 39

AIR FRANCE 51 1 14 7 2 26 1EUROPE AIRPOST 48 20 7 2 9 1 9LOGANAIR 45 6 12 8 1 14 4VUELING AIRLINES 44 3 6 8 3 2 22VIRGIN ATLANTIC AIRWAYS 41 1 14 6 12 5 3

AURIGNY AIR SERVICES 38 2 16 2 18

ETIHAD AIRWAYS 35 21 4 5 2 3AIR TRANSAT 31 6 12 2 5 6QATAR AIRWAYS 30 11 5 2 2 1 8 1P.I.A. 26 6 2 1 1 16AIR CANADA 26 5 12 5 4FREEBIRD AIRLINES 25 8 2 2 3 9 1NORWEGIAN AIR SHUTTLE 21 4 7 1 8 1

AMERICAN AIRLINES 21 8 4 9SINGAPORE AIRLINES 20 3 8 3 2 4AUSTRIAN AIRLINES 17 11 2 2 2OMAN AIR 15 3 2 5 5AEGEAN AIRLINES 14 1 1 4 2 6UNITED 11 2 2 2 5IBERIA EXPRESS 10 2 3 3 1 1TITAN AIRWAYS 10 3 1 1 1 4COBALT AIR 10 5 3 2ICELANDAIR 8 1 3 2 2AIR MALTA 8 1 1 2 1 3PEGASUS AIRLINES 8 1 2 1 4CATHAY PACIFIC 8 3 2 2 1ADRIA AIRWAYS 7 1 3 1 2SAUDIA ARABIAN AIRLINES 7 5 1 1

HAINAN AIRLINES 6 1 3 2BALKAN HOLIDAY AIR 5 1 1 3ROYAL AIR MAROC 3 1 2IRAQI AIRWAYS 3 2 1MALETH AERO 1 1DELTA AIRLINES 1 1AIR EUROPA 1 1AIR ARABIA 1 1EASTERN AIRWAYS 1 1Grand Total 1285 1165 2008 823 328 1707 203

Percentage of Delays - By Event

Delay Category Code Description

% of Total

Air Traffic Control 17.0%

Airline 15.9%Airport 26.5%Ground Servicing 10.9%

Miscellaneous 4.4%Reactionary 22.6%Unknown Delay Category Code 0.0%

Weather 2.7%

Percentage of Delays - By Time

Delay Category Code Description

% of Total

Air Traffic Control 13.1%

Airline 25.2%Airport 13.2%Ground Servicing 8.7%

Miscellaneous 4.3%Reactionary 32.1%Unknown Delay Category Code 0.0%

Weather 3.4%

Departing Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal 3

ADRIA AIRWAYS 13AEGEAN AIRLINES 15AER LINGUS 12AIR ARABIA 16AIR CANADA 16AIR EUROPA 12AIR FRANCE 11AIR MALTA 16AIR PORTUGAL 15AIR TRANSAT 17AMERICAN AIRLINES 17AURIGNY AIR SERVICES 10AUSTRIAN AIRLINES 14BALKAN HOLIDAY AIR 14BELAVIA 11BMI REGIONALBRITISH AIRWAYS 13BRUSSELS AIRLINES 14 10CATHAY PACIFIC 18COBALT AIR 15DELTA AIRLINES 21EASTERN AIRWAYS 12EASYJET AIRLINES 14EMIRATES 17ETIHAD AIRWAYS 16EUROPE AIRPOST 16EUROWINGS 14FINNAIR 12FLYBE 12FREEBIRD AIRLINES 15HAINAN AIRLINES 18IBERIA EXPRESS 18ICELANDAIR 12IRAQI AIRWAYS 16JET2.COM 16 17K.L.M. 11KLAS-JET 21LOGANAIR 11LUFTHANSA 13MALETH AERO 11NORWEGIAN AIR SHUTTLE 14OMAN AIR 19P.I.A. 18PEGASUS AIRLINES 14PREMIERE HANDLING 57PRIVILEGE STYLE S.A 18QATAR AIRWAYS 19ROYAL AIR MAROC 17RYANAIR 12SAS SCANDINAVIAN AIRLINES 16

SAUDIA ARABIAN AIRLINES 18SINGAPORE AIRLINES 18SWISS INTERNATIONAL AIR LINES 13

THOMAS COOK AIRLINES 16TITAN AIRWAYS 15TUI 18TURKISH AIRLINES 15UNITED 18VIRGIN ATLANTIC AIRWAYS 18

Arriving Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal 3

ADRIA AIRWAYS 7AEGEAN AIRLINES 7AER LINGUS 6AIR ARABIA 7AIR CANADA 13AIR EUROPA 11AIR FRANCE 5AIR MALTA 10AIR PORTUGAL 7AIR TRANSAT 8AMERICAN AIRLINES 10AURIGNY AIR SERVICES 5AUSTRIAN AIRLINES 8BALKAN HOLIDAY AIR 7BELAVIA 11BRITISH AIRWAYS 6BRUSSELS AIRLINES 7CATHAY PACIFIC 16COBALT AIR 9DELTA AIRLINES 7EASTERN AIRWAYS 7EASYJET AIRLINES 4EMIRATES 8ETIHAD AIRWAYS 10EUROPE AIRPOST 9EUROWINGS 8FINNAIR 6FLYBE 8FREEBIRD AIRLINES 11HAINAN AIRLINES 11IBERIA EXPRESS 7ICELANDAIR 6IRAQI AIRWAYS 6JET2.COM 7 8K.L.M. 5KLAS-JET 11LOGANAIR 5LUFTHANSA 6MALETH AERO 2NORWEGIAN AIR SHUTTLE 7OMAN AIR 9P.I.A. 11PEGASUS AIRLINES 9PREMIERE HANDLING 11 10PRIVILEGE STYLE S.A 5QATAR AIRWAYS 10 12ROYAL AIR MAROC 10RYANAIR 7 7SAS SCANDINAVIAN AIRLINES 6

SAUDIA ARABIAN AIRLINES 10SINGAPORE AIRLINES 13SWISS INTERNATIONAL AIR LINES 8

THOMAS COOK AIRLINES 9TITAN AIRWAYS 7TUI 2 8TURKISH AIRLINES 8UNITED 14VIRGIN ATLANTIC AIRWAYS 14VUELING AIRLINES 7Grand Total

VUELING AIRLINES 13Grand Total 15 18 12

7 10 7

Summary of Baggage Performance

Baggage Category

Arriving Passengers

Arriving Movements

Average Time to First Bag

Average TIme to Last Bag

Volume Last Bag SLA Missed

Last Bag %

A 120,289 296 15 50 129 56%B 1,070,392 5520 18 31 915 83%C 205,482 1717 15 24 376 78%D 90,838 1658 9 13 154 91%

Grand Total 1,487,001 9191 83%

Baggage Performance by Terminal

Terminal Description

Arriving Passengers

Arriving Movements

Average Time to First Bag

Average TIme to Last Bag

Volume Last Bag SLA Missed

Last Bag %

Terminal 1 716,669 3924 17 29 640 84%Terminal 2 334,098 1452 18 38 486 67%Terminal 3 436,234 3815 14 21 448 88%

Grand Total 1,487,001 9191 83%

Baggage SLA by Handling Agent

Ramp Handling Agent

Arriving Passengers

Arriving Movements

Average Time to First Bag

Average TIme to Last Bag

Volume Last Bag SLA Missed

Last Bag %

Menzies (AF/KL) 38,075 265 11 27 40 85%

Airline Services 92,512 1480 9 14 137 91%Aviator 200,749 964 15 28 70 93%

Dnata Ops 97,194 423 12 32 103 76%Menzies 258,983 1864 20 27 351 81%

Premiere Handling 8,043 196 10 12 9 95%Swissport 596,297 3021 19 33 789 74%

Jet2 193,622 964 16 30 64 93%Grand Total 1,487,001 9191 83%