operation management

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Kristin cookie company (oPERATION Management) Born from a hunger to feed the student body and the craving brainBy Shanta Mishra Btech-MBA 08/12/22 1

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kristine cookies case study

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Page 1: Operation management

Kristin cookie company (oPERATION

Management)Born from a hunger to feed the student body and the

craving brain…

ByShanta Mishra

Btech-MBA04/08/23 1

Page 2: Operation management

Introduction

Me and my roommate are planning to launch Kristen cookie company in our on campus restaurant, this company will provide fresh cookies to hungry students late at night within an hour.

204/08/23

Page 3: Operation management

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• This presentation will evaluate the preliminary design for the Company’s production process to make policy and pricing decisions, equipment needed, how many orders can be accepted, and whether the business can be profitable

What We Have To Do?..

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Page 4: Operation management

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Our cookie will be completely fresh(will not prepare any cookie before order)

We will provide you a variety of ingredients like chocolate chip, coconut chop health bar, walnuts..

We will provide you freshest, most exotic cookie anywhere right in the campus.

What makes my cookie different from others??

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Page 5: Operation management

Process flow chart

5

Order & reply(0 min)

Spooning(2 min)

Wash & mix(6 min)

Cooling(5 min)

Baking (oven)(9 min)

Heat oven(1 min)

hold

Packing+Accepting monEy( 3 min)

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Page 6: Operation management

Q1>How Long Will It Take To Fulfill A Rush Order?

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Activity Cycle time Start time Finish time

Order entry 0 min 00:00 00:00

Wash/mix 6 min 00:00 06:00

spooning 2 min 06:00 08:00

Heating oven 1 min 08:00 09:00

bake 9 min 09:00 18:00

Remove cookie 0 min 18:00 18:00

cool 5 min 18:00 23:00

Pack/collect$ 3 min 23:00 26:0004/08/23

Page 7: Operation management

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Kristen

Roommate

d

Q2>How Much Your Own & Your Roommate Time Will Take To Full An Order?

Activity Cycle time

Wash, mix, spoon 6+2

total 8 minutes

Activity Cycle time

Heat oven remove cookies + pack & collect money

1+0+3

Total 4 minutes04/08/23

Page 8: Operation management

Because your baking trays can hold exactly one dozen cookies, you will produce and sell cookies by the dozen. Should you give any discount for people who order two or more dozen

All costs of ingredients and boxes for each dozen are the same. With that said, total valuable time is 6 (wash and mix) + 2 (spooning) + 1 (set timer on oven) + 2 (packing time) + 1 (process payment) = 12 minutes. For a two dozen order, total time is 6 + 2 + 1 + 2 x 2 + 1 = 17 minutes. For a three dozen order, total time is 6 + 2 + 1 + 2 x 3 + 1 = 22 minutes.

Perhaps offering a 10% - 20% discount (or set dollar amount)

on orders of two dozen and above is an option

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Page 9: Operation management

Q4> How Many Electric Mixer & Baking Tray Do We Need?

As the charts and tables have shown, the electric mixer is idle for a long time during the production process, so only one is needed. Because the mixer can only contain 3 dozens of ingredients, during the whole process, at least 3 trays are needed.

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Page 10: Operation management

Q5>What other factors should you consider at this stage of planning your business?

Market: Is this attractive to potential customers? Cost: How can we get cheaper materials with good

quality? Labor: Can I do this alone? Should I hire people? Product: How can we make the cookies better? Services: Can I provide other services, such as delivery? Hazards: How should I handle an accident? Laws: Am I violating any laws? Investment: What kind of initial and/or further investment

is required?

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Page 11: Operation management

Contd..

Question 06>

Your product must be made to order because each order is potentially unique. If you decide to sell standard cookies instead, how should you

change the production system? The order-taking process? Other policies?

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Page 12: Operation management

Answer

Create your own cookie menu Freeze balled cookies. Cookies can be ordered by number, and

pulled from a freezer Cookies cooked and served fresh from the

menu

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Page 13: Operation management

Thank You!

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