opentext - dokÜman ve İŞlemlerİ İlİŞkİlendİrmek - sap forum 2013

SAP FORUM ISTANBUL Experience the Future of Your Business

Marcus Zelezny, Marc Paczian

OpenText

SAP Document Access

© 2013 SAP AG. All rights reserved. 2

Challenges for the Business and IT –

Stretched between Business Imperatives

Increase

Productivity

Reduce Total

Cost of Ownership

Be Compliant

and reduce Risk


SAP Archiving – Two Meanings

Data Archiving

Reduce size of SAP database

key department: IT

key drivers: storage cost and system performance

Document Archiving Integrate business documents

key department: business units

key driver: process efficiency and compliance


OpenText Archiving for SAP Solutions –

Document Archiving

Slide 4

Start processes - Incoming & desktop

documents

Optimize processes - Retrieve documents

anytime, anywhere

Archive processes – Print lists &

outgoing documents


OpenText Document Access for SAP Solutions

SA

P C

RM

SD

SA

P P

LM

MM

Ex

tern

al

Co

nte

nt

SA

P S

RM

FI

Sta

nd

ard

fu

ncti

on

ality

Process-Oriented Grouping of Content

Exte

nd

s s

tan

dard

Arc

hiv

eL

ink

Document Access

for SAP Solutions

… access to all content

for SAP users


Document Access - Look & Feel in SAPGUI

information on

the business

object

call SAP

Transaction

Integration of

Emails

integration of

paper flow

Integration

of SAP

printout

display

original

document


Data Archiving - securely store data files

OpenText Archiving & Document Access -

Packaging and Business Value

Document Archiving

- integrate business documents

with SAP transactions

Business Views - 360 degree views

on SAP data and documents

OpenText Archiving for SAP Solutions

OpenText Document Access for SAP Solutions

Business Value • increase efficiency

• reduce TCO for IT landscape

• be compliant and reduce risk

OpenText Data Archiving

SAP Document Access

Use Cases

Slide 9


Linde Gas (Germany) – Central SAP Archiving

Platform with OpenText Document Access

Slide

10

BACKGROUND ● World leading supplier of industrial, process and

speciality gases, operating in over 100 countries ● 48.700 employees CHALLENGE ● Operating and the central OpenText archiving

platform for SAP for all Linde branches worldwide ● Supporting 10,000 users, develop and roll out new

solutions SOLUTION ● OpenText Document Access with over 100 million

documents on the central Archive Server, distributed over 50 logical archives, connected to 18 SAP systems

● Folder solutions with Document Access to support the needs of the business: customer folder, supplier folder, proof of delivery processing, invoice ledger, homecare folder, sales channel partner folder, etc.

BENEFITS ● Flexibility and speed to create new document

solutions for users and rollout without much training needed, highly cost efficient

● Low TCO, only 4 persons centrally administer the Archive Server, support the users and maintain and develop the applications in SAP

„Our company wide IT strategie follows a plattform

approach to maximize synergy effect and thereby

keeping the development and administration effort

at the lowest possible level. “

Stephan Sachs, Manager of Application Security &

Enterprise Content Management (ECM)


Volkswagen Bank (Germany) – Single Point of

Access to All Customer Information

Slide

11

BACKGROUND ● Leading European financial service provider in

the automotive area ● > 3 million customers.

CHALLENGE ● Different business units are in contact with the

same customer. ● Business Units are using separate systems

(SAP CRM, ERP, ...). ● Cross-Selling potentials not fully used

OPENTEXT SOLUTION ● Storing of all customer relevant information

inside the OpenText Archive Server ● Customer folder with DocuLink for SAP

Solutions

BENEFITS ● Improved Customer Service ● No unnecessary recalls ● Use of Cross-Selling Potential ● One information basis for all authorized

employees and customers

„Customers, Customer-Care-Center-employees

and financial advisor are using the same data

basis. We improved our processes significant with

this ECM solution from OpenText. With the online

postbox we created the fundament for a future with

less paper.”

Joachim Walter, Head of Archiving Systems, Volkswagen

Bank GmbH


Megachem - Customer Self Service with Speedy e-

documents at Online Store

Slide 12

BACKGROUND ● Global manufacturer of proprietary chemical

products ● Portfolio of about 2,000 types/grades of products

with huge amount of documentation ● Product brochures, specification sheets, material

safety data sheets, certificates of analysis

CHALLENGE ● Shorten the time required to distribute important

product documentation ● Realize strategic customer relationship

management initiatives

OPEN TEXT SOLUTION ● SAP Archiving by Open Text for document imaging

and archiving ● Documents are scanned in colour, archived and

linked to materials master in SAP via SAP DMS ● Integration of archived documents into SAP Online

Store

BENEFITS ● Time saving self-service access to documents for

customers ● Enhanced customer satisfaction ● Resource saving for Megachem

»… now, with the documents readily available on

the site, the process is much more efficient.«

Eddie Ong, IT Manager, Megachem


Archiving & Managing all Document with SAP as Platform

- OMV (Austria)

Slide 13

BACKGROUND ● Central Europe's leading oil and gas corporation

● biggest listed industrial company in Austria

● group sales of EUR 20 billion, 33.665 employees

CUSTOMER PAIN ● Archiving all documents – incoming, outgoing, external

and MS Office – on one common platform

● Access to data from legacy systems

● Need to access documents from different sources, e.g.

orders, invoices, dunning documents, OMV Card

invoices, other customer-related correspondence

SOLUTION ● Using SAP as application platform

● User-friendly folder view on data and documents

● Integration of non-R/3 data and documents in R/3

● Integration of legacy system and external information

into SAP infrastructure with automated archiving using

OT batch input interface

BENEFITS ● Managing all documents using SAP as platform

● Access via user-friendly interface within SAPGUI

● Decommissioning of legacy systems while providing

access to legacy data in SAP

“To provide optimal financial services, a storage

system, which allows archiving for all kinds of

documents and user-friendly access, is essential.

DocuLink gives us the proper solutions to achieve

this.”

Mag. Johannes Lainer, OMV Service Netzwerk GmbH,

Financial Services


AIRBUS (Germany) – Compliance and Process Efficiency

for Freight Papers

Slide 14

BACKGROUND ● Leading aircraft manufacturer ● Headquartered in Toulouse, Airbus is owned by

EADS, a global leader in aerospace and defence CHALLENGE ● Long cycle times to process freight papers ● Different archiving solutions in place ● Highly regulated industry, need to store documents

up to 99 years, high security requirements SOLUTION ● Consolidation of all archiving solutions to

OpenText ● OpenText Document Access for easy and direct

access to freight documents in SAP ● Individual SAP workflow to process freight papers,

distribute to manufacturing plants and post in SAP

BENEFITS ● Secure long-term storage on the OpenText

Archive server, compliant to industry regulations ● Higher process efficiency and process speed for

goods entry ● Fast retrieval of documents, important for

investigations of the German Office for Air Traffic Control

Aerospace is a highly regulated industry. Safety and

environmental regulations are set at global level by

the International Civil Aviation Organization, but

also at EU level by the European Aviation Safety

Agency. Relevant document need to be retained as

long as 99 years.


Fujitsu Siemens (Germany):

Reduce TCO through SAP Data Archiving

BACKGROUND ● Leading European computer company ● SAP modules: FI, CO, MM, SD, CO-PA ● Stampeding hardware costs due to fast growing

SAP data base

CHALLENGE ● Availability: Restrictive departments „Everything

must be accessible for ever!“ ● Performance: DB nearly not maintainable any more ● Resource consumption (hardware costs)

OPENTEXT SOLUTION ● SAP Data Archiving with Document Access to

store and retrieve archived data ● Open Text Data Archiving competencies

BENEFITS ● Cost saving in hardware costs ● Decreased administration costs of SAP Database

● Nearly flat database growth ● Database kept at a reasonable size

● Data still available for departments ● Performance

» … the money saved through reduced hardware

investment and easier administration gives us a ROI of

roughly the procurement costs - every year. «

Rolf Heimbach,

Topical Responsible SAP Infrastructure and SAP Archiving,

Fujitsu Siemens Computers


Archiving & Document Access

Proven Solutions that Help the Business and IT

Solution Manager Ready

OpenText Document Access

stores legacy data and provides access in SAP

OpenText Document Access

easy access to SAP data (online and offline) and documents for business user

OpenText Archiving leverages storage lifecycle management for lower costs

OpenText Archiving

securely archives data and documents on a compliant store

OpenText Archiving

integrates business documents with SAP transactions

Legacy

System

Thank you!

Contact Details :

Dr. Marcus Zelezny

Strategic Engagement Lead

[email protected]

+43 664 833 1834

mailto:[email protected]

opentext - dokÜman ve İŞlemlerİ İlİŞkİlendİrmek - sap forum 2013

Technology

sap ag

sap users

sap solutions access

sap document access

sap systems folder solutions

documents opentext archiving

sap forum istanbul

separate systems sap