opentext business center for sap

Digital Content Processing / Business Center by OpenText

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Todays structured Digital World is driven by Data and Processes


This is the Digital Core of an enterprise


But data and processes rely on, and generate large amounts of Digital Content


This is the Digital Content Platform


The Digital Content Platform manages the unstructured world of the Digital core …

Digital Content Platform

The Digital Core


… in todays hyperconnected world of data, processes and content


The Digital Core


The Digital Core

… that comes in many forms, …

OpenText Trading Grid and EDI

Fax and Invoices

Email and Mobile

E-Forms and hand written



… supports multiple business areas …

Workforce

Assets Suppliers

Customers

The Digital Core



… and requires unique digitization and connections …

Workforce

Assets Suppliers

Customers

The Digital Core



… because content is often generated as well as digitized.

Workforce

Assets Suppliers

Customers

The Digital Core



The Digital Content Platform manages the unstructured world of the Digital core


The Digital Core


Business Center is a gateway to the Digital Core

Introducing OpenText Business Center for SAP Solutions


Up to a 1/3rd of all Digital Content in an enterprise comes from external sources


Content such as …

• Incoming delivery notes

• Order confirmation• Supplier statements• PR and PO monitor• Approval change of

master data• Service Entry Sheet

• Work orders• Contracts• Order / shipment

documents• Failure Report• Incident Report• Inspection Notes • Technical

Documentation

• Mailroom for HR forms• Sick notes• I-9• Certificates• Driver License• CV• Applications

• Incoming sales order• Incoming customer

statements• Contracts• Customer Returns• Receipts• Guarantees


In Business Center Content is digitized


In Business Center Content is connected


In Business Center Content is automated

The Digital Core



Content is available on any device at any time in context …

The Digital Core



… providing measurable cost and time savings.

The Digital Core


• Quicker processing of maintenance reports

• Reduce paper heave processes

• Alignment of employee and process

• Visibility of document and asset routing

• More time for strategic tasks

• Shorter response time• Lower costs for processing

workforce requests• Automate manual

processes

• Reduced processing cost per delivery note

• Track incoming delivery notes from arrival to posting

• Reduce delivery notes backlog

• Gain insights into goods receipt processes

• Better customer service processing returns and complaints

• Reduced cost per sales order

• Reduce order backlog• Improve SLA’s


OpenText Business Center for SAP

Solution Use cases


1 2 3

Sales Order Processing

Document Onboarding for Employee File Management

Incoming Delivery Notes


1

Sales Order Entry

Barriers to efficient

processing

Management� Inadequate process control � Little transparency of sales order

management� No insight into bottlenecks

Processes and IT� Stand-alone systems � Inefficient, paper-based, labor-

intensive� Little standardization � Error-prone� Excessive cost per sales order

Sales Operations� Unapproved discounts� Customers exceeding credit limits� Incorrect quotes� Order fulfillment and billing errors� Poor customer relations� Lost sales


1

Sales Order Entry

Optimized Sales Order Entry Processing

Sales Operations� Easy, value-based prioritization

of sales order processing� Clear, automated rules for

discount approvals and credit limits

� Full process automation� Simple exception handling� Reduce sales order backlog� Meet Service Level Agreements� Correct quotes and order

fulfillment� Near-zero billing errors

Processes and IT� Integrated systems and processes� Standardization and automation� Workflows that minimize

reconciliation time� Reduced cost per sales order

Management� Full process control� Transparency across sales order

lifecycle� Global insight into process details� Track sales orders from arrival to

posting


2


Barriers to Delivery Note Processing

Good receipts Operations� Manual data entry and

processing� Incorrect good receipts� Order fulfillment and billing

errors� Poor supplier relations� Lost sales


intensive� Little standardization � Error-prone� Excessive cost per Delivery Note

Management� Inadequate process control � Little transparency of sales order

management� No insight into bottlenecks


2


Optimized Delivery Note

Entry Processing

Good Receipt Operations� Automatic data extraction and

processing of incoming Delivery notes� Data comparison w/ Purchase Order� Updating goods received from mobile

device� Full process automation� Simple exception handling� Reduce Delivery Notes backlog� Meet Service Level Agreements

Processes and IT� Integrated systems and processes� Standardization and automation� Workflows that minimize

reconciliation time� Reduced cost per Delivery Notes

Management� Full process control� Transparency across sales order

lifecycle� Global insight into process � Track sales orders from arrival to

posting


3

Challenges to Document

Onboarding Employee File Management

HR Operations� Poor service levels� Time wasted with administrative

tasks� Incorrect employee records


intensive� Little standardization � Error-prone

Management� Inadequate process control � Little transparency of HR

processes� No insight into bottlenecks


3

Streamlined Document

Onboarding processes for Employee File Management

HR Operations� Accurate Employee Files� Well-filed HR documents� Adjusting workload per HR

administrator� Shorter response time� More bandwidth for strategic

tasks� Supporting HR processes like

payroll

Processes and IT� Integrated systems and

processes� Standardization and automation� Reduced cost per document

Management� Full process control� Transparency along document

onboarding� Global insight into process details� Track HR documents from arrival

to filing


• EU entry certificates

• Remittance advice

• Payment request • Check request • Payment

approval• Vendor

Statements

• Mailroom for HR forms (combined w/ EFM)•Sick notes• I-9•Certificates•Driver License

• Customer Order• Engineer-to-

Order process• Product Lifecycle

Management• Requirements • Specifications• Data sheets

Business Center can be used for many other use cases

Asset Employee FinanceProduct CustomerSupplier

• Incoming delivery notes

• Order confirmation

• Supplier statements

• PR and PO monitor

• Approval change of master data

• Service Entry Sheet

• Work orders• Contracts• Order / shipment

documents• Failure Report• Incident Report• Inspection Notes • Technical

Documentation

• Incoming sales order

• Incoming customer statements

• Contracts


OpenText Suite for SAPSAP Ariba Solutions | SAP S4/HANA | SAP Hybris | SAP SuccessFactors Solutions | Microsoft

INFORMATION DELIVERYINFORMATION MANAGEMENTINFORMATION PROCESSING

Invoice Management & OCR

Business Center / Digital Content Processing

xECM for Sharepoint

INFORMATION GOVERNANCE Archiving & Document Access

Core

DocumentPresentment

Hybris DigitalDocuments

Employee File Management

Extended ECM Digital AssetManagement

xECM for SAP SuccessFactors

On Premise | OpenText Cloud | Hybrid

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