OPENTEXT AUTOMATED OUTPUT ACCESSIBILITY S O L U T I O N O V E R V I E W

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

BENEFITS

• Compliance with regulations and legislation: Reduce the risk of expensive lawsuits

• Increased self-service and self-engagement: Lower the cost of alternate output accessibility solutions, print and mail expenses

• Demonstration of social responsibility: Gain competitive advantage over organizations slower to move

• Greater customer satisfaction and loyalty: Provide accessible content to customers with visual impairments, including aging customers, and ensure a long-term relationship

OpenText™ Automated Output Accessibility Transform high-volume print streams into Accessible PDF documents

High-volume output accessibility in particular poses a major challenge for all levels of organizations and governments. Inconsistent compositions, along with ever-changing specifications and diverse interpretations of accessibility standards, leads to a crisis in the accessibility of documents.

• Prevent Blindness America estimates that the population of people experiencing blindness and visual impairment will double by 2030 unless corrective actions are taken.1

• The cost of vision loss in America, including direct costs and lost productivity, is estimated to exceed $35 billion.2

• The National Health Interview Survey (NHIS) stated that more than 20.6 million Americans 18 and older reported experiencing vision loss.3

• Approximately half a million Canadians are estimated to be living with significant vision loss that affects their quality of life and every year more than 50,000 Canadians will lose their sight.4

• The cost of vision loss in Canada is over $15.8 billion annually, and expected to go up to $30.3 billion by 2032.5

*It is worthwhile to mention that many visually impaired users prefer not to be “registered.”

The online and document (e.g. PDF) accessibility needs of those who have limited or no vision is an increasingly prevalent issue. Governments worldwide, including the US, Canada and parts of Europe, have passed legislation demanding online and document accessibility for the public sector, with private sector enforcement not far on the horizon.

1 Centers for Disease Control and Prevention (CDC). “Vision Health Initiative.” 2015. Retrieved from: http://www.cdc.gov/visionhealth/basic_information/vision_loss.htm2 Centers for Disease Control and Prevention (CDC). “Vision Health Initiative.” 2015. Retrieved from: http://www.cdc.gov/visionhealth/basic_information/vision_loss.htm3 American Foundation for the Blind. “Facts and Figures on Adults with Vision Loss.” 2014. Retrieved from: http://www.afb.org/info/blindness-statistics/adults/facts-

and-figures/2354 CNIB. “Fast Facts about Vision Loss.” 2015. Retrieved from: http://www.cnib.ca/en/about/media/vision-loss/pages/default.aspx#canadians5 CNIB. “The Cost of Vision Loss in Canada.” 2009. Retrieved from: http://www.cnib.ca/eng/cnib%20document%20library/research/summaryreport_covl.pdf

OPENTEXT AUTOMATED OUTPUT ACCESSIBILITY S O L U T I O N O V E R V I E W

E N T E R P R I S E I N F O R M A T I O N M A N A G E M E N T

As the population continues to age, and as regulations and legis-lation evolve and become enforceable, the challenges around the accessibility of system-generated documents will only increase – particularly as consumers show preference for online presentment.

Enterprises needing a high volume of statements currently take the following approaches:

• Outsource the creation of Braille, large print or audio to a secure alternate format document processor

• Contract third parties or assign an in-house group to manually tag individual PDF documents for assistive technologies

Unfortunately, these approaches meet neither the scalability nor the privacy standards required.

The OpenText solutionOpenText Automated Output Accessibility is an industry first. It allows organizations to capture and transform high-volume print streams into PDF documents that are accessible using assistive technology for visually-impaired customers.

Automated Output Accessibility is ideal for financial institutions, healthcare providers, utilities, governments and other organiza-tions that are consistently producing high-volume documents such as invoices, monthly banking, credit card or investment statements and presenting them online. It enables these organiza-tions to address the needs of an underserved portion of the popu-lation–those who have limited or no vision and prefer an online solution.

Today, people with limited or no vision are often well served by their provider with formats such as Braille, large print and audio, but have few options in terms of dealing with their monthly state-ments (or other transaction-oriented documents) online. They can use assistive technologies, such as screen readers and text-only

browsers, however, these solutions are not designed to describe graphs, logos or charts. This makes it difficult for users to under-stand the content within PDF documents if not appropriately tagged.

Automated Output Accessibility integrates with an organization’s existing Enterprise Content Management (ECM) infrastructure to capture high-volume transactional documents in the form of print streams and PDF and transform them into accessible PDF docu-ments for online presentment. With this solution, organizations can ensure that any statement or transaction-oriented document generated can be accessible “on-demand” to every customer.

Automated Output Accessibility is built on proven technology that can process, extract, transform, repurpose and personalize high volumes of data and documents. Organizations that are producing high-volume transactional documents can now present them online as PDFs and ensure they are accessible and usable for all customers.Accessible PDF Statement

Conservative estimates indicate that at least one percent of a financial institution’s customers has a visual impairment. Therefore, a financial institution with 2.5 million customers would have approximately 25,000 who require output accessibility services.

OPENTEXT AUTOMATED OUTPUT ACCESSIBILITYS O L U T I O N O V E R V I E W

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Technical benefits:Transform documents from different source formats to Accessible PDFs (PDF/UA) through OpenText’s high performance transformation engine.

• Create, update and approve relevant alternate text for images using the Alternate Text Administration Console. Automate the generation of accessible PDF documents from high-volume print streams and PDF formats.

• Create and deploy projects using built-in, cost-effective project flow components and seamless integration with existing systems.

• Provide accessible PDFs “on-demand” through the web-portal, on-the-fly remediation of legacy, archived and current documents.

• Define the document layout for tagging easily with a rich graphical user interface using modern heuristic automatic detection algorithms for common page layout features.

• Optimize the reading order of the document with customizable headings and alternate text for images.

• Define table navigation structures by identifying table row and column elements, including a header row and column.

• Support multi-language specification with full double-byte character and field-level language specification.

• Store documents in any format and transform them to an accessible PDF on demand.

• Scale the solution to meet growing business needs.

Defining the reading order of the document

The tag structure of a properly tagged table with a defined header row