openscape business technical partner presentation - supporting slides oct. 2013

OpenScape Business

Technical Partner Presentation - Supporting Slides

Oct. 2013

3Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Agenda

SMB Market Trends and Challenges

The OpenScape Business Answer

One Architecture

UC Solution and Features

Solution Manageability

Networking & Deployment

Sales Structure

Support Included

Partner Sales Support

Key Takeaways

SMB market shows room for improvement with communications, and SMBs plan

Most SMBs are still using ‘traditional’ tools to collaborate

Only a very few SMBs have formal team performance management systems in place

100%806040200

E-Mail Phone Phone Conferences

of SMB’s currently implementing or planning to implement UC

Addressable opportunity for the SMB TDM/IP Market in 2012

$8 Billion

25%

Interest in IP is growing

SMB’s use many tools

55% of respondents want to improve customer service by improving or upgrading their contact center environment

Customer Service is keyInterest in IP is growing

Interest in UC is growing

Big opportunity to improve teams

80%

8%Copyright © Unify GmbH & Co. KG 2013. All rights reserved. 4

SMBs can leverage UC to better equip employees and focus on Revenue

What’s important? To find people quickly

Average time saved because UC helps you to find the person you need on the first attempt

A Single InboxPresence Saves Time

Average time saved by managing emails, voicemails and faxes from one inbox

A shipment is heading to the warehouse – Who will receive it?

A deal will close if the owner can talk to the prospect – Can I reach the owner in time

What’s important? Never missing a message

from a customer or coworker

Integration Can Help

A multi-tasking sales person won’t miss a voice or fax message because they will automatically appear via e-mail

What’s important? Not wasting time transferring data

Law firms can track voice communications automatically.

If a customer calls, their CRM data will automatically open on your desktop

32Mins

43Mins

3Benefits

1- Time Savings

2- Better Accuracy

3- Real-Time Data Access

Copyright © Unify GmbH & Co. KG 2013. All rights reserved. 5

Research results: SMB customers are looking at 6 key elements to ensure successEase of Installation/Support: System that easily allows the implementation of UC, migration to IP and upgrades with little risk or complex installations

Scalability: A simple Voice and UC solution that grows with their business

Mobility/Distributed Workforce: Experience independent mobility and collaborate anywhere

Management of Operational Costs: Investment protection by migration

Productivity and Customer Service: Boost employee productivity and get more done, while serving customers and employees even better to increase retention and loyalty

Support: Vendor-backed service support inclusive in product for added peace of mind


How these 6 elements will driver higher margin (UC) business for you

Ease of Installation/Support: Leverage your knowledge and training on H3K and OSO to bring customers into the UC World with minimal effort

Scalability and Flexibility: Customer Relationship Management, mid- and long-term, starting with Voice and easily bringing customers into the UC World

Mobility/Distributed Workforce: Have the answers to how your customers can manage BYOD and bring them Presence and Social Media integration

Management of Operational Costs: Help Progressive SMBs utilize their IT budgets to invest in a modern UC solution at minimized cost because they can migrate existing investments instead of a rip and replace

Productivity and Customer Service: Show your UC and Contact Center competence, becoming a trusted partner to your customers

Support: With a simplified and all-inclusive license structure, benefit from Support and free software Upgradse for 3 years


Our own Experience in SMB

SMB market shows a very broad range of customer requirements

DECT as the preferred premise mobile solution

TDM is still dominating65% to 35% IP

UC Sales OSO doubled in 2012

very sensitive price segment

Keep existing Infrastructure Trend from Voice to modern UC


What does Unify SMB business look like today?

The SMB Market shows great business opportunitiesMarket Opportunity – Globally, there are 55M companies in this segment and the SMB is the fastest growing UC and telephony market segment where lines are growing at 4.6% (Source: SMB Market Book)

A worldwide global installed base withover 500,000 systems, 12.5 million lines

1A growing demand for UC attached to the HiPath 3000 by using OpenScape Office HX

+2Acquire new customersThose with a competitor’s phone system today or those looking for UC with flexible deployments

A growing demand on UC. More than 8000 activated base licenses for OpenScape Office

3

4 Why not address these needs with a single solution?

Migrate

Enhance

Transform

HiPath 3000 Installed BaseAttacking the “just change the PABX system” mentality and add feature values to make money

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.

Innovative HiPath 3000 CustomersCustomers requesting “state-of-the-art” UC by enhancing their current PABX System

9

OpenScape Business combines the best of our SMB products

OpenScape Business -The most flexible and unified investment

Common Platform

Flexible Upgrading

Standard Devices

The perfect solution for SMBs is OpenScape Business


OpenScape Business addresses SMB customer needsUnmatched in value, scalability and ease of installation

FeatureEase of

Installation/Support Scalability Mobility TCOServiceability & Productivity Differentiators

Full UC solution

More UC functionality in one box than any other vendor

Embedded UC regardless of Voice Infrastructure (TDM / IP)

Supports All Devices and Clients

Available on more mobile platforms than competitors

Has Apple Mac OS client, where other vendors only have Web-based solutions

Supports Dual-Mode, WLAN, DECT/Wireless DECT

ONE Solution Architecture

No rip and replace to upgrade from voice to UC, add more functionality, or to support more users

Single UCC Domain

Ease of Management

Easy to support with Web-based management tools

Flexible licensing on-line

Flexible deployment

All-in-One Appliance or virtualized option with Software


11


Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

OpenScape BusinessSimplifying how SMBs adopt and leverage UCC

Generate value with the easiest path from Voice to UCC (on-board UC)

Investment Protection & Migration: Keep the box & phones, just change the board

Make money: Fulfill the customer’s needs perfectly with one product

Unified Design: Common SW & HW solution across all deployments

Reduced and optimized hardware: One main board for UC, VoIP & Data integrated

All-In-One solution supporting all interfaces: Full IP, digital- , analog-, DECT- Voice & UCC

UCC for Standalone and Multisite environments Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax UI Integration OpenScape Web Collaboration

All-in-One UCC for SMBs


For ourPartners

OpenScape Business Unified Communication

Copyright © Unify GmbH & Co. KG 2013. All rights reserved.13

OpenScape BusinessWhat is new with OpenScape Business Phase 2 ?

New enhanced deployment options

UC Booster Card for up to 150 professional UC User

UC Booster Server for up to 500 professional UC User

OpenScape Business S, pure Voice & UCC Software SolutionUC Booster Card für X3R / X5R / X8

UC Booster Serverfür X3 / X5 / X8

OpenScape Business S

Integrated Applications & Networking

OpenDirectory Service with external database access

Application Launcher

Multimedia Contact Center

OpenStage GateView

CSTA 3rd Party Connectivity

Professional UCC Clients

myPortal for Outlook

myPortal for Desktop

myAttendant (Attendant Console)

myAgent (Contact Center Client)

myPortal Smart enhancements

Providing full blown and integrated UCC for additional sales opportunities


Providing ease of installation and supportUsing a common architecture across all deployments

Up to 500 users Server-based UC with voice Virtualization with VMware

All-in-one UC Appliance

OpenScape

Business X3 / X5 / X8 Up to 500 users Incl. “on board” UC Smart Advanced UC Suite via:

Software UC

OpenScape

Business S

UC Booster Card

UC Booster- Server

UCSoftware

OR

Pre-InstalledSystems

X8

A common solution architecture across all deployments


X5

X3

15

Limiting HW costs and providing scalability between voice platforms, adding UC to grow business

Both UC Booster Options are fully integrated in the database and administration of OpenScape Business

UC Booster Card UC Suite for up to 150 Users

Advanced UCC for X3R / X5R / X8 Plug & play sub board Completely pre-installed, UCC Installation Wizards Plugged on option board slot

UC Booster-Server UC Suite for up to 500 Users Advanced UCC for X3 / X5 / X8 for up to 500 Users UC Software Expansion Server Based or virtualized Same administration interface as UC Booster Card

Business S UC Suite incl. Voice for up to 500 Users All-in-one UC PBX as a pure software solution Virtualized or server based Virtualization with VMware


UCSoftware

16

OpenScape BusinessNext generation technology with integrated “on board” UC

One UC Mainboard for X3 & X5 (OCCM/R)

It‘s All In: Reducing Hardware ComplexityIntegrated on the new UC Mainboard: HG1500, EVM, CMS, SSDP, LIM, myPortal for Mobile/Tablet

UC Smart Client , incl. VoiceMail, full VoIP & Data integrated 8 UPO/E, 2BRI, 4FXS, DECT 8 DSP Channel “on board” for TDM to IP switching SW preinstalled on SDHC card USB Slot for easy backup & restore options MoH: via Wave-File, day/night, analog Port, Audio In Port

One UC Mainboard for X8 (OCCL) UC Smart, incl. VoiceMail, full VoIP & Data integrated 8 DSP Channel Resources “on board” for TDM to IP Switching SW preinstalled on SDHC card USB Slot for easy backup & restore options MoH: via Wave-File, day/night, analog Port, Audio In Port


Leverage existing investmentsInnovative Migration for your existing HiPath 3000 V9 & OSO HX / LX

Flexibility to move from TDM to IP Exchange your mainboard

Investment Protection – Keep your hardware, phones and cables

Easy migration path for HiPath 3000 (incl. OpenScape Office HX) customers – Exchange your mainboard

Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more

Migration Path for OpenScape Office LX CustomersFree of charge upgrade license


New Features for Your Installed BaseMigrate HiPath 3000 V9 base to full Unified Communication

A huge installed base of HiPath 3000 worldwide

more than 500.000 existing HiPath 3000 systems worldwide


Keep the box & change the board, upgrade via SW license to integrated UC Smart

Up-Sell OpportunitiesUpgrade to OpenScape Business

with the UC Server Card to get the entire Advanced UC feature set

Generate Additional BusinessEnhance to full Unified Communication

Reuse existing HiPath 3000 interfaces, option boards & Phones

19


Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

Packaged UC: UC Smart and UC SuiteEmbedded and boosters/software

UC

Sm

art

Em

bedd

ed Presence including status-based announcements

Favorites including Call Status

Call Journal

Visual VoiceMail Control (with Voicemail license)

VoiceMail to eMail Service

Ad Hoc Conferencing

Directory Access

Chat & Reminder

For Apple MAC OS & Windows

myPortal SmartIntegrated on the new UC Mainboard,

per User License

UC

Su

iteB

oost

ers/

Sof

twar

e myPortal for OutlookPer User License

Requires Booster Card/Server, Business S

Visual Voicemail Control (with VoiceMail license)

Directory Search Favorites & IM Call History Visual & Audio Presence myPortal for Mobile/Tablet

(requires Mobility User license)

Rule Management Personal IVR Live Call Recording Call Me Calendar Integration Desktop Dialing + Outlook Integration

myPortal for DesktopPer User License

Requires Booster Card/Server, Business S

+ Rule Management + Personal IVR + Live Call Recording + Call Me + Calendar Integration + Desktop Dialing + Desktop Dialing

UC-ConferenceRequires UC Suite

UC-FaxRequires UC Suite

More UC

Visual Voicemail Control (with VoiceMail license)

Directory Search Favorites & IM Call History Visual & Audio Presence myPortal for Mobile/Tablet

(requires Mobility User license)


OpenScape BusinessUpdated features and clients

Multichannel Contact Centeravailable now for all deployment models

Attendant Console & ApplicationsmyAttendant & OSBiz Att enhancements

OpenStage GateView, Application Launcher

Voice- und Video-Clientsall OpenStage HFA, T & SIP devices,

Video with OpenScape Personal Edition SIP



Anwender-Clients und Groupware myPortal Smart,myPortal for Desktop,

myPortal for Outlook, myPortal for Mobile/ Tablet

22

OpenScape BusinessUC Clients suitable for any workplace

myPortal Smart

The powerful entry into the world of UC

For office based users with the most common OS (Windows & MAC)

Mobility Client myPortal for Mobile

myPortal for Tablet

For mobile users – offering UC everywhere on almost every device

Desktop & Groupware Integration myPortal for Outlook & Desktop

Full feature diversity on theDesktop or integrated into Outlook

myPortal for OutlookThe perfect solutionfor users of Microsoft Outlook

On the Phone myPortal for OpenStage

Allowing office based workers fast change of their presence status and fast & comfortable access to their voice mail box

Desktop Clients


OpenScape BusinessPowerful UC Smart already “on board”

Provides a simple process to move from Voice to UC with integrated “on board UC Smart” available for

X3, X5 and X8

myPortal Smart Presence incl. status based announcements Favorites incl. Call Status Visual VoiceMail Control

Voicemail to eMail Service new! Ad Hoc Conferencing Directory Access Chat Reminder For Apple MAC OS & Windows

Integrated on the new UC Mainboard for up to 50 Users


Embedded UC – Product enhancementsAccess your desktop and voice control from anywhere

Powerful Voice & UC Feature Values embedded in the box

Voicemail – Fully integrated into UC Smart up to 300 Voicemail boxes 6 Channels, 32h recording TUI or UC Smart controlled Voice Quality G.711 Wave Enhanced password security Announcement port start/stop or Loop Group Mailbox (MWI to all members)

Auto Attendant - No need for additional hardware up to 100 Auto Attendant Mailboxes Multi Level Attendant , AA to AA, Mailbox or numbers 4 Auto Attendant Greetings for: night/day, manual selection, etc.


OpenScape Business UC SuitemyPortal for Desktop and myPortal for Outlook

Drag & Drop Conference

Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal

Directory Access

Call Pop-Ups

Dial per Mouse Click

MobilityPersonal Auto-Attendant

Personal Notification

One Number Service

Instant

Messaging

Favorites

Social

Media

OutlookIntegration

Web-Collaboration

Speed up your communication with a comprehensive UC feature set integrated into the familiar Microsoft Outlook interface

UC Suite available with UC Booster Card, Booster Server or Business S


myPortal for Mobile/Tablet and Application Launcher Integrated in the main board – No additional hardware needed

The OpenScape Business user interface for mobile employees using smartphones or tablets with a graphical user interface such as:

iPhone, Blackberry, Nokia, Android and Windows Mobile Open browser based approach for all other mobile phones or tablets

- No dedicated applications need to be loaded on the mobile device Enhanced UC feature set for managing calls directly from the mobile

phone (incl. conferencing, consultation and call transfer) No need of a parallel fixed phone anymore with the new mobility user

license

myPortal for Mobiltelefon/Tablet Application Launcher Start customers business application via batch or HTTP/S

Command Access to LDAP & OSO based directories for name

resolution. Access: Bath File Execution -CRM applications, Microsoft

Lync, e-mail messages URL Execution – online phone books, Google

Maps


OpenScape Business attendant and BLFStand-alone or network-wide presence support with BLF server

OpenScape Business Attendant Display and change presence status on Attendant BLF Show BLF with Feature keys ( Hold, Day/Night ) New Phonebook : System Speed dial "All in one window" for small systems Support of OpenStage 30T Network wide “Call Status” & Presence View for up to 4 Nodes

(with BLF Server), more on a PSF base Different Skin variants

OpenScape Business BLF (Busy Lamp Field) Network-wide Call Status & Presence view for up to 4 Nodes Display Presence status for other users & Change own

Presence Up to 50 Business BLF Users per node Caller Journal in/out Dial via Web Service Interface (CTI

Control) Business BLF is a “Stand-Alone”

Application, BLF Server for network-wide use


OpenScape BusinessAttendant Console myAttendant

myAttendantfor operators to handle calls fast andefficient and for the managing of teams

The Attendant Console myAttendant for UC Suite

Stay in control of your business and see at a glance who is available, and who is not

UC Suite available with UC Booster Card, Booster Server or Business S Copyright © Unify GmbH & Co. KG 2013. All rights reserved. 29

OpenScape BusinessOn-Premise Mobility Solutions DECT & DECT IP

UC Smart Support for DECT and DECT IP – No need of specific BS4-Channel licensing anymore

DECT „Classic“ Strong feature set and GUI known from HP3000 DECT Light integrated on X3 and X5 Motherboard 7 x Base Stations / 32 User for X3 and X5 NEW SLC 16N for X5 (wall) and X8(SLCN) supported CMA for DECT Light for X3 and X5, in case multiple base stations are needed No need for CMS anymore NEW No need of BS4-Channel license anymore. All channels can be used License per handset. NEW

DECT IP Phonebook via LDAP Call waiting and call forwarding Caller Name on display and differentiation of calls (internal/external) Message Waiting Indication


BS3BS4

BSDECT IP

30

http://wiki.siemens-enterprise.com/images/3/31/OpenStage_SL4_prof_Bundle_FR_final.jpg

OpenScape BusinessFull range of UC enabled Devices and Voice Clients

OpenStage HFA, SIP and T - secure and reliable advanced phonesMigration of existing optiPoint Phones possible

OS 5 OS10 OS15 OS20 OS30 OS40 OS60 IP35/55 (SIP)

Soft ClientsMobile UC CMI, IP DECT and WLAN


OpenScape Business UCCIntegration of OpenScape Web Collaboration Services

Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs

Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window

Simple, intuitive interface with one-click access to all features

Integrated text, data, web, and multi-party H.264 desktop video conferencing

Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients

Highly secure 256-bit AES encryption

On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources

OpenScape Web Collaboration requires a Windows Server

Available with UC Suite (UC Booster Card/Server or Business S)

Weitere Informationen zu OpenScape Web Collaboration im SEBA-Portal

OpenScape Web Collaboration launched via OpenScape Business User Interface


OpenScape BusinessIntroducing Open Directory Services

Open Directory Service (ODS) is an embedded solution within OpenScape Business to provide flexible connectivity to external customer databases & client applications

Access to all OSBiz directories from 3rd party applications, OpenStage or IP-DECT through an embedded LDAP Server interface

Connection to multiple external databases: PostgreSQL Microsoft SQL Server 2000 / 2005 / 2008 Sybase SQL Server V10 and later

Combines internal OSBiz directories and external databases into a single unified search engine UI

Easy to manage and configure through well-known OpenScape Business Web based Management

Available with UC Booster Card/Server or Business S

ODS

Datenbank-Connector

SQL

Access to OSBizphonebook

Unified directory access

Open Directory Services for business process integration

ODS

Open Directory Assistant


OpenStage Gate ViewIntegrated surveillance solution with OpenScape Business

OpenStage Gate View is a user-friendly, security solution offering real-time video surveillance to observe or control your business from any location

Control and observe via real-time video on broad range of device options

PC Desktops (web-client) OpenStage 60 iPhone/iPad - OpenStage Gate View app

Range of certified IP web-cameras available(click here for more information)

Support of flexible video recording to secure and observe important areas (e.g. entrance hall, parking lots, doors, etc.)

Video-control entrance areas and grant access via OpenStage phones together with video door-phone solutions

Available with UC Suite (UC Booster Card/Server or Business S)

OpenStage Gate View - deliver affordable surveillance for SMB


OpenScape Business with UC SuiteIntegrated Contact Center – Improving Customer Services

OpenScape Business Contact Center

Integrated Multimedia Contact Center Deliver the complete range of customer engagement options (voice, email, fax, chat)

Intelligent routing capabilities Maximizing “first contact resolution” with integrated skill-based, CLIP or VIP routing to always ensure reaching the right agent

Business Process IntegrationConnectivity to external customer databases and launch of 3rd party CRM applications

Easy Management & reportingIntegrated Administration tools to allow easy contact center setup incl. call flows, announcements and customized reporting



Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

ApplicationLauncher

MyPortal forMobile/Tablet

CommonArchitecture

CentralizedManagement

FlexibleDeployment

UC SmartVoicemail

Auto Attendant

Stand-alone or Network-widePresence Support with BLF

SimplifiedLicensing

WBM forLicensing

Embedded UC

Intuitive Management

OpenScape Business


OpenScape Business NEW integrated featuresThe most integrated UC with ease of management

37

Serviceability and manageability improvementsWBM and wizards make things easy – no need for a robust IT staff

CentralizedManagement

Installation Wizards

Pre Installed system and UCC

Server PlugIn

No Linux know-How required

Reuse of existing extensions cards

Less effort needed to bring H3K or OSO service technicians to the OpenScape Business level

Central Licensing within WBM for network-wide easy move and changes

Licenses can be shifted within the network without CLS

Easy Migration Path to exchange HiPath 3000 to OpenScape Business

Common SW setup – One Installation DVD Media for server-based deployments

Intuitive wizards for voice and UC simplify the setup and configuration

Reuse of existing extension boards for TDM, DECT SLC cards and IVM

SSDP ready – Improved remote and secure serviceability



Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

OpenScape Business NetworkingThe powerful evolution of HiPath 3000 and OpenScape Office

Many Businesses have multiple locations (branches, sales offices, etc.) or offices on a single campus

Site expansion is also typical as small and medium sized businesses grow

The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises

OpenScape Business Voice and UC NetworkingGrowing demand on SMB customers with multi-site environments

Powerful OpenScape Business Voice and UC Networking capabilities

Always know the availability of your colleagues in other locations

Stay within reach of your colleagues and customers from any device and location

Managing a single UC domain vs. multiple redundant standalone deployments

Voice and UC Networking is important for SMBs


Benefits

40

OpenScape Business NetworkingVoice and UC Networking scenarios

A broad range of Voice and UC networking capabilities for multi-site SMBs– The right networking solution depending on customer requirements

Multiple networked OpenScape Business X3/X5/X8 Voice Networking UC Networking with UC Booster Card/Server

Mixed OpenScape Business X3/X5/X8 with OpenScape Business S

Voice Networking UC Networking with UC Booster Card / Server

OpenScape Business S utilizing OpenScape Business X3/ X5/X8 as a gateway

Single or Multi Gateway Option OpenScape Business SIP Interconnection

Connection of certified 3rd Party SIP Applications

OpenScape Business X3/X5/X8 networked with HiPath 4000 V6

OpenScape Business networked with OpenScape Voice (planned)

OpenScape Business Deployments Networking with Large Enterprise


OpenScape Business Voice & UC Networking Multiple networked OpenScape Business X3/X5/X8 and Business S

A common network-wide solution architecture: centralized management & licensing

Save costs & energy, reduced hardware complexity

Voice Networking OpenScape Business X3/X5/X8 & S

up to 32 Nodes (more on PSF base)

Up to 1000 Users in a network (more on PSF base)

UC Networking with OpenScape Business X3/X5/X8 & S

Up to 8 Nodes (more on PSF base)

Up to 1000 Users in a network (more on PSF base)

Requires Booster Card / Server per system

Network-wide License Shifting License Shift the easy way via WBM – no CLS needed UC Suite/Smart User, IP User, TDM User, VoiceMail User, etc.

Network-wide installation and administration via WBM (Wizards) As known from OpenScape Office, enhanced Wizard Functionality

No need of HiPath 5000RSM anymore


OpenScape Business UC Networking UC Suite Features in the Network

Voice supported presence management (presence visibility) Network-wide call status (ringing, on call, active mobile device) Call Pick Up via myPortal Instant Messaging including multi user chats Drag & Drop Conferencing in the network Network-wide Web Collaboration (with Desktop Sharing & Video) Voicemail forwarding in the network Business Attendant and myAttendant change presence status for all

users System-wide internal directory and favorites External directories via Open Directory Services Integration into MS Exchange calendar and public folders XMPP based presence & chat support to external partners Providing network-wide busy lamp indication on DSS Phone Keys

UC Suite mit X3/X5/X8

UC Booster-Card and/ or -Server

OpenScape Business S


OpenScape BusinessSurvivability options

Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines

Detects server failures automatically, using a “heartbeat” on servers

Restarts virtual machines almost instantly without human intervention on a different physical server

In case of fail over Business S will restart immediately with existing configuration; no further licenses needed

VMware – High Availability

Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard

disks (RAID) two physical HD’s recommended

ECC RAM to detect and correct RAM errors

High Availability Server HW

OpenScape Business S to X3/X5/X8 failover scenario, when OpenScape Business X3/X5/X8 is used as gateway

In case of Business S emergency, OS IP devices will automatically re-register via second standby registration setting towards existing X3/X5/X8 system

Voice functionality can be used during the emergency mode

X3/X5/X8 failover - survivability

OpenScape Business Survivability – It is your choice


VirtualizationEnabling IT so that it is always on

OpenScape Business S and UC Booster ServerSoftware based UC Solutions for SMB’s allowing Virtualization

Benefits and motivation of virtualized environments:

Reduction of physical Server-Parks -> HW costs, Space

Re-organization due to server rank-growth (server farms got out hand)

Need of Centralized Management due to high number of applications

Enhanced reliability

Ease of Data Backup and Restore

Scalability

Monitoring

Re-use of old OS systems in a virtual environment

Green IT aspects (One Server needs less power)

Reduced Service Hours

OpenScape Business

supports virtualization

with



Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

OpenScape Business LicensesThe most flexible licensing structure for individual use

A flexible licensing structure from entry level Voice to advanced level UC to address every customer’s budget

Partner Benefits Greater flexibility and ability to tailor the solution

according to customer requirements

Reduce Partner & Distributors inventory by reducing prices for hardware components

Change from HW to SW Business. Licenses can be ordered from Unify within an hour; no need for stock

Positive financial impact for all Partners

All licenses can be shifted within the WBM – no need for complex shift on CLS anymore

Reduced license complexity due to a common OSBiz architecture for all deployments (X3/X5/X8 & UC Booster Card/Server, Business S)

Customer Benefits Tailored to customer needs: Customers are only paying

for the functionality they are using

UC for up to 50 Users is simply a matter of activating an additional license, no need for additional HW

Licenses can be activated easily via Remote

Easy upgrade options from UC Smart to UC Suite if a customer wants to have more


OpenScape BusinessReduced complexity

No need for BS4-Channel License anymore

No need for complex B-Channel Licensing for HG1500 anymore

No need for a Contact Center Base license anymore

Channel per voice trunk

Only one base package across all deployments

DSP

Basis


Flexible License Structure UC Smart: Voice & UC integrated on the UC Mainboard

Vo

ice

up to 300 Voicemail boxes 6 Channels, 32h recording

Voicemail UserIntegrated on the new UC Mainboard, per User

TUI or Smart UC controlled High Quality Voice G.711

OpenScape Business Trunking-License per Channel (for SIP -and PRI Provider)

IP-Userfor HFA & SIP Phone

TDM-UserUP0E, analogue, DECT, ISDN Phones

Mobility UserCell & Smart Phone Integration

Desk Sharing UserPer User Log-In

UC

Sm

art

OCCL für X8

OCCM für X3&X5

UC Mainboard

myPortal SmartIntegrated on the new UC Mainboard,

per User License

Presence incl. status based announcements

Favorites incl. Call Status

Call Journal

Visual VoiceMail Control incl. VM to eMail(with Voicemail license)

Ad Hoc Conferencing

Directory Access

Chat & Reminder

For Apple MAC OS & Windows

myPortal for Mobile/Tablet (with Mobility User license)


OpenScape Business Base licenseOne order position for X3/X5/X8 and Business S

49

Flexible License Structure UC Suite: Advanced UC with UC Booster Card/Server, Business S

OpenScape Business Trunking-License per Channel (for SIP -and PRI Provider)

IP-Userfor HFA & SIP Phone

TDM-UserUP0E, analogue, DECT, ISDN Phones

Mobilty UserCell & Smart Phone Integration

Desk Share UserPer User Log-InV

oic

e

up to 500 Voicemail boxes 30 Channels, 150h recording

Voicemail User*Requires UC Suite with UC Booster Card/Server, Business S, per

User

TUI or UC Suite controlled High Quality Voice G.711

* The Voicemail license is the same as with UC SmartCopyright © Unify GmbH & Co. KG 2013. All rights reserved.

OpenScape Business Base licenseOne order position for X3/X5/X8 (and Business S)

UC

Su

ite

myPortalfor Outlook

Per User LicenseRequires

Booster Card/Server,Business S

myPortalfor DesktopPer User License

Requires Booster Card/Server,

Business S

UC-Conference UserRequires UC Suite

UC-Fax UserRequires UC Suite

Business S

UC Booster-Server

UC Booster-Karte More UCMore UC

Common feature set of myPortal for Desktop and Outlook + Rule Management + Personal IVR + Live Call Recording + Call Me + Calendar Integration + Desktop Dialing

Visual Voicemail Control (requires VoiceMail license)

Directory Search Favorites & IM Call History Visual & Audio Presence myPortal for Mobile/Tablet (requires Mobility User)

50

Functional LicensesAdd values for UC Mainboard, UC Booster Card/Server, Business S

myAgentRequires UC Booster Card/Server or Business S

Contact Center FaxRequires UC Booster Card/Server or Business S

Contact Center ReportingRequires UC Booster Card/Server or Business S

Contact Center E-mailRequires UC Booster Card/Server or Business

S

Contact Center

UC & Voice NetworkingRequires UC Booster Card/Server or

Business S for UC networking

Company Auto AttendantPer Node

OpenStage Gate ViewPer Camera

OpenDirectory ConnectorPer data base

Web CollaborationPer Node

System Level

Xpr Compact MobilityRequires Xpr. Compact Board

Xpr Compact AnnouncementRequires Xpr. Compact Board

Xpr Compact ConferencingRequires Xpr. Compact Board

OpenScape Business Attendant

Requires optional UC Suite or Smart license

myAttendantRequires UC Booster Card/Server / Business S

OpenScape Business BLFRequires UC Suite or Smart license

Application LauncherRequires UC Smart or UC Suite

TAPI 120/170 UserRequires UC Booster Card/ Server, Business S

User Level

Upgrade myPortal Smart to myPortal for Desktop

Upgrade from HiPath 3000 V9 (incl. HX*)

Upgrades

Upgrade from HiPath 3000 V5-V8

Upgrade myPortal for Desktop to myPortal for Outlook

Upgrade from OSO V3 LX to Business S*

* Requires new Linux OS DVD which can be ordered seperately (incl. 3 years software support)



Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

Inclusive Partner Support Meeting SMB Partners’ business needs

Included:

Expert Assistance Hotline in 4 languages: Priority phone access to Unify Level 2 expert engineers for immediate support needs

24x7 Self-service Web access to Real-time “Known Error” resolution repository

Ticket Management for seamless, closed-loop communication during incident handling

Remote Service Platform (RSP) - fast, secure remote access solution for partner technicians

Response SLA Priority 1: 1 hour Software Upgrades

Product inclusive Support I Reliable and transparent SLA s I Software Upgrades

Partner

Expert Assistance*

Ticket Management*

Remote Service

Platform*

Knowledge Database*

Software Upgrades*

* Find Details in Partner Support description

Included in product price for 3 years


Inclusive Partner SupportRecurring revenue opportunity for partners, peace of mind for customers

Flexible Service models that complement the dynamics of the SMB business and their communication and support needs

Partner Benefits

Competitive vendor support offering, tangible re-sellable service features

Simple inclusive support offering – easy to process, no separate order handling

Reduced risk in deployment and support for the new solution elements

Reliable and transparent SLAs position partner as expert resource

Elevation of partner to trusted business advisor increases up-sell /renewal potential

Increased customer wallet share by offering a mix of own and Unify value add services.

Longer-term fixed recurring service revenue and margin potential

Customer Benefits

Peace of mind in the event of an issue with guaranteed support by Unify as the vendor

Enhanced customer satisfaction and loyalty

Trusted advisor will help SMBs keep up with the speed of business and their growing needs around communication solutions and corresponding services

Investment Protection and Stability in an otherwise ever changing business environment



Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

SEN SMB solution overviewCurrent view

Approach: Users Up to 350 users, lead with

OpenScape Business

350-1000 users, lead with Enterprise Express

For 200-500 user segment, consider legacy products of installed base or portfolio familiarity to determine productn

Approach: Voice TDM – OpenScape Business

Approach: Virtualization OSBiz –SW only

OS EE – SW (HW needed)

OpenScape Office MX/LX/HXUp to 500 users

HiPath 4000 350 to 10,000 users

HiPath 3000Up to 350 users

Con

verg

edT

DM

/IP

Adv

ance

d U

C&

C

SMB / Mid-market

Subscribers 0 1,000

OpenScape BusinessUp to 500 users

500

Mig

ratio

n

Mig

ratio

n

Ow

ners

hip

Enterprise Express200 ~ 1,000 users


The SMB portfolio OpenScape Business at-a-glance

Server based PBX including UC Supporting up to 500 users (IP) Advanced UC Suite Virtualization with VMware ITSP, SIP Trunking

„All in One“-UC-ApplianceX3 / X5 / X8

All-In-One UC appliance solution Supporting up to 500 users

(IP, TDM, analog) Incl. “on board” UC Smart Advanced UC Suite via Booster Options ITSP, SIP Trunking, BRI, PRI & analogue

Virtualized SW UC Solution OpenScape Business S

All-In-One UC appliance solution Supporting up to 150 users

(IP, analog) Advanced UC Suite ITSP, SIP Trunking, BRI, PRI & analogue

OpenScape Office MX

UC Booster- Card oder -Server

Software Update coming in 2014 for

OpenScape Office MX HW

A common solution architecture across all deployments

X8



X3

X5

57

Sales Enablement OverviewOpenScape Business Market Introduction Training (MIT)Goals and Details

Goal –Market Introduction Training (MIT) on new OpenScape Business offering. Content of MIT training to include:

Key Deliverables

Scripted Sales/ Presales presentation on OpenScape Business solution (English and German)

Sales/Presales web-based training (WBT) on OpenScape Business (English)

Post-course test (English)

Market TrendsTarget CustomersSolution ArchitectureSales Plays

Positioning / GTM Migration Strategies Licensing Sales resources

Sales Enablement Training Concept – Sales Enablement to partner with APT to deliver:

English and German SVUs on OpenScape Business MIT for Sales and Presales audience

Recorded, on-demand WBTs post SVUs

Target Audience

Unify Sales and Presales Indirect Channel Sales and Presales

Training Dates

Launch Date – is June 3; MIT training to begin prior to Launch

Specific training dates TBD

Free Sales training will be available from the Training section of the SEBA Portal


Market Introduction – Simply update training for service eLearning and/or classroom

OR

H3K technician- Voice only H3K technician- Voice & UC

Classroom

H3K Upgrade2 days incl. practical

exercises

E-Learning

System overview and licenses

System installation and initialStart up

Backup/restore and softwareupdate

Smart Voicemail

Service and Remote Service

Migration from H3K to OSBiz

Classroom Upgrade 2 daysIncl. practical exercises

ORE-learning modules

Classroom UC SmartClassroom 1 day

Classroom UC SuiteClassroom 2 day


OpenScape BusinessSpecial channel partner opportunities

Promotionen

Chancen


Attractive on-boarding program to minimize a partners “time to money”

Demo packages (via Go Forward! Program)

OpenScape Business S Demo DVD - (ready to show OSBiz Live!)

SEBA to access Marketing tools

Digital Channel

Presentation/Datasheets

Competitive QRG

Flash Demo and Videos

Free 30 day Activation Period for all features (one time)

Free 90 day Evaluation for UC, CRM Integration and Contact Center

NextGen Migration Promotion for HiPath 3000 installed base and new OpenScape Office customers

60

Flexible License StructureTry & Buy Options

30 Days

Unlimited

Let customers fall in love with unlimited use of all OpenScape Business features

UC Suite features available with UC Booster Card/Server, Business S


Flexible License StructureEnhanced Try & Buy Options

* can be used with UC Smart

Use90Days

UC evaluation modeAfter sale, drive customers curious about the

UC Application valuesUC Suite features available with UC Booster Card/Server, Business S

CRM EvaluationRequires UC Smart or UC Booster Card/Server. Business S

Incl. TAPI 120/170, OpenDirectory Service, Application Launcher*

Contact Center EvaluationRequires UC Booster Card/Server , Business S

Incl. aller Contact Center:feature set 64 Agenten, Fax, E-Mail & myReports

UC Smart / UC Suite EvaluationUC Suite requiers Booster Card/Server, Business S

Incl. aller UC Smart and UC Suite feature setmyPortal Smart, myPortal für Desktop/Outlook,

UC Fax, UC Conference, myAttendant, etc..

OS Business Attendant EvaluationIncl. all available Attendant features *

*

OS Business BLF EvaluationIncl. all available BLF features *


Use the opportunity to order and install the evaluation licenses free of charge

Evaluation

62


Agenda



One Architecture




Sales Structure

Support Included


Key Takeaways

OpenScape Business Why Partners and Customers like the product

“In order to best serve our customers, we need communications tools that can keep up with our employees wherever we are and that can grow with us as our business needs change. OpenScape Business from Unify got us up and running quickly, and our team has already realized the real productivity benefits of UC.”

Scott Brenchley, Director, MCC Apple Centre, Warrington

Serve your customers and

employees better

Serve your customers and

employees better

Get more done

Ease of installation/ support

“With OpenScape Business Field Trial our expectations are confirmed. It delivers thru continuity and product evolution the latest of Unified Communication Technology… all that with a minimal impact on budget and operations.”

Sergio Srdjan Vemic, CTO – Chief Technical Officer, Telmekom Italy

“Our SMB customers want the most from their investment and need tools to retain their employees and customers. OpenScape Business provides the flexibility and scalability to support the communications needs of both.”

Lee Conde, Sales Manager, Lloyds IP

"We are pleased to add OpenScape Business to our portfolio and are excited to bring a UC solution to our TDM customers. As a partner who has sold HiPath 3000 systems for many years, we see OpenScape Business as a natural evolution of this product family that brings our customers the latest in communications technology."

Ian Allmark, Managing Director, Lloyds IP


64

OpenScape Business converges HiPath 3000 and OpenScape Office to provide higher margin business

Streamlined product portfolio (i.e. less cables, less hardware boards) will simplify the product and increase overall margin

Designed as an All-in-One Appliance with TDM, analogue, DECT, IP and UC as default capabilities, driving Partners toward this higher margin business by selling UC on top of a voice solution

Packaging scenarios simplifies sales and drive SMB Customers toward IP and UC, the higher margin business

New license model lowers the Channel’s upfront investment and can be ordered and activated online during installation

3 years SW Software Upgrades are included, receive all upgrades and updates for free

3 years of Partner Support is included with premium hotline, remote access platform*

Key Takeaways

* Find Details in Partner Support description


OpenScape BusinessSimplifying how SMBs adopt and leverage UCC

Generate value with the easiest path from Voice to UCC (on-board UC)

Investment Protection & Migration: Keep the box & phones, just change the board

Make money: Fulfill the customer’s needs perfectly with one product

Unified Design: Common SW & HW solution across all deployments

Reduced and optimized hardware: One main board for UC, VoIP & Data integrated

All-In-One solution supporting all interfaces: Full IP, digital- , analog-, DECT- Voice & UCC

UCC for Standalone and Multisite environments

Voice, Presence, Conferencing, Contact Center, Messaging, IM, Mobility, Fax

UI Integration OpenScape Web Collaboration

All-in-One UCC for SMBs


For ourPartners



OpenScape BusinessMessages to help you sell

WITH FEATURES TO INCREASE EMPLOYEE SATISFACTION:The most innovative user experiencefor PC Desktops (Windows & Mac OS), MS Outlook & Groupware Integration, supporting all Smartphones, Unify Desktop-Phones and Tablets

CAPITALIZE ON DEPLOYMENT OPTIONS:The most flexible and scalable deployment from standalone to multisite, from convergedto full IP, as appliance, on standard server and for virtualized environments, providing UC with ANY

LEAD WITH BENEFITS OF UC:The most complete, embedded, All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Web Collaboration, Messaging, IM, Fax and Contact Center


Let’s Go!Here’s All You Need To Do To Get Started…

Make Money

High customer value Simple to understand Return on Investment (ROI) Creates a positive customer response every time

Start with free Upgrades and

Try & Buy

We will arrange for your sales and technical staff to be trained Demonstration systems are available at special rates Be part of a 5 star Go-Forward partner program

Get Trained

Speak to your Unify Channel Manager or your distributor Sign up to bring this exciting solution into your portfolio

Say Yes!1

2

3

4 Great margins available, especially for SW based solutions (virtualization) High opportunity for wider project scope Increase professional service opportunity


Unify

Thank you!


OpenScape BusinessEnhanced deployments

Deployment X3R X3W X5R X5W X8 Business S

BRI Trunks20

2* STLSX420

2* STSLX452

6* STSLX452

6* STSLX464

4*STMD3X3/X5/X8Gateway

PRI Trunks 0 030

1* TS230

1* TS2180

3*DIUT2X5/X8

Gateway

ITSP Trunks 60 60 60 60 60 128

Analog Stations20

2* SLAD820

2* SLAD852

6* SLAD8 + 4MB68

6* SLAD16384

16*SLMAVia X3/X5/X8

Gateway

Digital Phones24

2* SLU824

2* SLU856

6* SLU856

6* SLU8384

16*SLMO2Via X3/X5/X8

Gateway

IP Phones 500 500 500 500 500 500

DECT Digital Phones 32 32 3264

1* SLC16N250

4*SLCNDECT IP

DECT DigitalBase Stations

7 7 7 16 64 via BS IP

max. Trunks 250 250 250 250 250 250

Max. stations 500 500 500 500 500 500


OpenScape BusinessInterface & Integration in Detail

Microsoft Exchange Connectivity

Exchange 2010

Open Interfaces & SDK CSTA, TAPI, LDAP, XMPP

MS Terminal Server Windows Server 2008 & 8 & 2012 (32 & 64 bit)

Microsoft Office Dial from any application Office 2010 & 365 & 2013

CITRIX Support XenApp 6.0

Microsoft Outlook Integration Outlook 2010, 2013 (32 & 64 bit)

Desktop OS

Windows XP, 7, 8(32 & 64 bit)MAC OS X

VMware Virtualization

VMware vSphere 4 & 5

Server OS Linux Support Novell SUSE Linux Enterprise 11 SP2 64Bit

Browser Support Firefox Internet Explorer >=9

Mobile Browser Support Firefox Internet Explorer Safari

Ongoing support for the current & most usedoperating systems

Open Directory Services

PostgreSQL,MS SQL, Sybase SQL

Microsoft SBS

Small Business Server 2011


71

OpenScape Business licenses summary3 Key licenses and add-on’s

Add

ition

al

Fun

ctio

nal

Lice

nses

UC Smart UC Suite

UC

Lice

nse

Voi

ceLi

cens

eB

ase

Sys

tem

IP TDM Mobility Desk Sharing Trunk License Voicemail

X3/X5/X8

Add: UC Conference UC Fax

Contact Center myAgent E-mail Reporting Fax

System Level User Level Upgrades

Ord

er

Dev

ices


72

openscape business technical partner presentation - supporting slides oct. 2013

Documents

uc world

implementation of uc

time average time

architecture uc solution

uc addressable opportunity

time whats important

time savings

customer calls