opening the door university libraries and office of the cio january 29, 2008educause learning...
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Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Opening the Door: Academic Technology and Library Collaborations at Ohio State
Joanne Dehoney
Office of the CIO
Elizabeth L. BlackUniversity Libraries
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Libraries and IT
What are the cultural and historical barriers to collaboration at your institution?
Missions are converging. Infrastructure is expensive.
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Agenda
• Scene Setting• Dialog: Stereotypes• 3 Cases from Ohio State• Dialog: Effective Collaborations• Wrap-up
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
University Libraries
Who are we?
Classroom Services
Network, SAN, Hosting, Telecommunications, Server Support
Technology Enhanced Learning & Research
University Libraries
Office of the CIO
Provost
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Our Lens: TELR & University Libraries
• Library exposed through LMS– eReserves– Hierarchical library resource pages– Librarian role
• LMS exposed through Library– Course Enhancement grants
• Digital Storytelling Project• Seminar Series
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Ground Rules
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Dialog: Identifying Stereotypes
• Beyond the obvious• ID stereotypes -- local or otherwise• Positive and negative light• Scribe(s)• ~5-10 minutes
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Discipline Stereotypes
Library IT
Academia Business
People Systems
Understandings SLA’s
App conversant App fluent
Female dominated Male dominated
Older Younger
Books Sports
Alexandria Cupertino
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
I. Library Links in Carmen
• Goal:
Develop an application to expose library resources in the learning management system at the correct level of granularity.
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
NODisplay
University Default
Library Link Selected
Department Specific Page
Course Specific Page
NO
NO
YES
YES
YES
Display
College Specific Page
Display
Display
Instructor or student?
Library Link in Carmen
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Library Link: Cultural Challenges
• Academia v Business: – TELR’s PMI style project definition off-putting to
Librarians– Terminology: Business processes v. workflows
• Individuals v. Systems– Difficult to engage librarians in systems thinking– Striving to serve every individual
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Impact on Project
• Process slowed and stalled• One person left original committee, dramatically
leaving mid-meeting• Scope kept drifting toward rebuild of existing library
web resources
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Outcome
• Developed big picture in Library IT group and TELR• Librarians developed specific cases in tight
framework• Took cases back to original team members and
larger library staff• TELR dropped emphasis on project paperwork
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
II. eReserves in Carmen
• Goal:
Move eReserves into the “Learning Object Repository” associated with Carmen.
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Course
eReserves in Carmen
eReserves area
LOR
CARMEN
Course
Course
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Course
eReserves in Carmen
eReserves area
LOR
CARMEN
Course
Course
•Dedicated area of LOR
•Specialized “eReserves Role”
•Single support contact (hotline)
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
eReserves in Carmen: Service Pitfalls
• Librarians ran into trouble using LOR • Began placing resources directly into courses using
student labor• Shared logins• Didn’t call TELR
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Impact on Project
• The work got done• Cultural confusion• Betrayal
– “You said it would be easy!”– “We created exceptions processes for you!”
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Analysis
• Application fluency = Making Assumptions• Shy older females• Rule orientation• Priorities: individuals over systems
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Outcome
• Project debriefing• Had TELR staff reach out weekly• Reinforced “hotline” use• Q & A instead of training approach
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Case III: Maintaining EZProxy Logs
• Goal:
Systematic maintenance of log files
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
EZProxy: The Scenario
• New sys admin from IT side, not libraries • Responsible for system maintenance • Mentioned in passing his plan to add an identifier to
the logs and to extend time kept to 30 days
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Impact
• Cultural confusion– Efficiency versus philosophy– People versus systems– Alexandria versus Cupertino
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Outcome
• Additions to orientation for IT personnel in Libraries
• Modification of the logs procedure for EZproxy
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Dialog: Effective Collaborations
• Project or service at your institution• Tie to stereotype• What worked or would you do differently• Time TBD
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Lessons
• Library– Focused pilot projects valuable for testing ideas
• Include objectives and realistic measurements– Small working teams– Communication and input opportunities to broader
groups– Creating project documents
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Lessons
• TELR -– Student backup systems– Faster to move to manual processes– Treat librarians more like faculty– Project planning without the terminology or
boilerplate templates
Opening the DoorUniversity Libraries and Office of the CIO
January 29, 2008 Educause Learning Initiative Annual Conference
Thank you!
• Beth Black [email protected]• Joanne Dehoney [email protected]
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