OPEN SESAME:Danielle Heine

EXPERIENCE AND QUALIFICATIONS•Human Resources Intern•Graduated from the College of New Jersey•Spot opened up for a trainer

A TRAINER•Train all new, returning, and existing employees•Keep training design updated

BEGINNING A TRAINING SESSION•Most Important•Don’t want to lose the audience

•Icebreakers•Team Member Handbook

TIPS TO KNOW ABOUT•Who needs training?

•Tailor the training to your audience•Helps allocate the money for training properly

•Needs Assessment

•Life Guard Example•Organizational Analysis (Does Sesame Place need this?)•CPR Certified Classes

•Person Analysis (Who needs it?)•Potential Lifeguards

•Task Analysis (What to teach?)•CPR Need

TIPS TO KNOW ABOUT•Training is designed?•Second opinions (co-workers, other trainers)•Room design (Classroom?)•Tailor to audience

•Two Approaches•Stimulus Generalization Approach:•Features and principles

•Theory of Identical Training•Training=Job

Design

TIPS TO KNOW ABOUT•Delivery?

•Good delivery from the beginning•Enthusiasm

•Implementation?

•Tailor to Audience•Adult learners (conflict of interest)

•Give trainers the ability to learn the materials•Transfer of learning (Theory of Identical Approach)

Delivery

and

Implementati

on

TIPS TO KNOW ABOUT•Evaluation?•Surveys (evaluate program and trainer)•HR Director•Video•Immediate evaluation after working•Performance Calendar•Rehired?•Bonuses? Evaluati

on

PEFORMANCE CALENDAR

ONLY ONE?•Sesame Place’s Evaluation•Post-tests only•Not very effective

FINAL WORDS FROM THE TRAINER•3 Important Traits:•Patient, Honest, and Enthusiastic (sometimes serious)•Loves her job•Most important trait?

•ENTHUSIASM!•Positive Feedback•Gets the ball rolling

THANK YOU!