open mic imsmo for scn 24th aug 2016
TRANSCRIPT
IBM Collaboration Solutions
Open Mic
Date:
IBM Mail Support For Microsoft
Outlook – IMSMO ( Smart Cloud Notes )
24th Aug 2016
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Open Mic Team
Shrikant Jamkhandi Presenter
Hemant Naik Presenter
Saif Abbas Presenter
Ranjit Rai - IBM ICS SWAT
Narendra Nesarikar IBM ICS Support Facilitator for Open Mics
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Agenda
System requirements
How enable IMSMO subscription for SCN user
How to get subscription for IMSMO for your organization
How to download the IMSMO client
How to install and configure IMSMO client
What features you see in IMSMO mail sync in Outlook
How to collect the logs from IMSMO client machine
How to enable Tracing
What data needs to be submitted to support for IMSMO issue.
References
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What is IMSMO
IMSMO stands for “IBM Mail Support for Microsoft Outlook”
Helps Smart Cloud Notes customers to use MS Outlook client to access the mail, calendar and contacts
Continue to get the similar experience what you get in Notes and iNotes client
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System Requirements
Microsoft Outlook 2013 or Microsoft Office with Service Pack 1 and the Office 2013 cumulative update for April 2014. (32-bit
or 64-bit supported)
A Microsoft Windows release supported by Microsoft Outlook 2013
Microsoft Outlook required settings
To improve how Microsoft Outlook receives and displays calendar entries that are sent from IBM Notes users, set your
Outlook client font as follows:
File Options Mail Stationery and Fonts Personal Stationery tab Composing and reading plain text
messages click the Font button Select Courier New, then click OK.
Setting the font to Courier New allows you to receive Notes rich text calendar fields as plain text in Microsoft Outlook.
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How enable IMSMO subscription for SCN user
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Customize the
subscriptions for this
user
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How enable IMSMO subscription for SCN user
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IBM Connections
Cloud S1
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How enable IMSMO subscription for SCN user
In the User accounts in SCN admin UI it shows Microsoft Outlook Access subscription enabled for the user.
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How to get subscription for IMSMO for your organization ?
You can send email to CSG team @ [email protected]
Your Customer Name in the subject line Organization name Customer ID Organization contact email address
Open PMR for enabling IMSMO for your organization our CSG team will help to enable it.
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How to download the IMSMO client
Login to your SCN account and then click on your account and choose -> Downloads and Setup
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In the Download and Setup page choose
View available Software
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How to download the IMSMO client
In the “Find by search text” you either Type Outlook to show the IMSMO client OR You can use part number CND43ML to search under “Find by part number”
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How to download the IMSMO client
Post searching the installer you can select IMSMO installer and choose to download via download director or HTTP
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How to install and configure IMSMO client
Click on the installer
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INSTALLATION
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How to install and configure IMSMO client
CONFIGURATIONS
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Other
IBM Mail
Sync
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How to install and configure IMSMO client
CONFIGURATIONS
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How to install and configure IMSMO client
Emails/Contacts/Calendar syncs for
the user and it shows on the outlook
client
CONFIGURATIONS
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What features you see in IMSMO Mail sync in Outlook
Mail support for Microsoft Outlook provides features so that you can work with your IBM Notes® mail
directly in your Microsoft Outlook interface.
1. Mail
2. Calendar
3. Contacts
Notifying people when you're out of the office
Giving someone access to your mail file
Seeing how close your mail file is to the size limit
Encrypting or signing messages
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IMSMO mail sync in Outlook - Mail
Create, edit, send, receive, and move folders, messages, and conversations
Search, filter, and categorize mail
Lets you open a mail message in your IBM Verse browser client (if available)
What features you see in IMSMO Mail sync in Outlook
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IMSMO Mail sync in Outlook - Encrypting or signing messages
Provides an option to encrypt/decrypt sent or received mail, as well as a digital signing option for sent mail.
** Please Note: Need to import your IBM® Notes® ID file to the cloud from SmartCloud Notes web
What features you see in IMSMO Mail sync in Outlook
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IMSMO Mail sync in Outlook – Calendar
“Find Room” button is available when you are creating a new meeting ( Hybrid ONLY)
Free Busy information lookup from Scheduling
Free Busy information
What features you see in IMSMO Mail sync in Outlook
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IMSMO mail sync in Outlook - Contact
Instance sync of your IBM Verse contacts to Microsoft Outlook which configured using IBM Mail Sync
When you first set up the client, when mail is synced, type-ahead recent contacts are also pre-populated,
based on mail file content
Contacts in SCN iNotes
What features you see in IMSMO Mail sync in Outlook
Contacts in IMSMO Client
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IMSMO mail sync in Outlook - Contact
Configure your Corporate directory using LDAP
What features you see in IMSMO Mail sync in Outlook
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IMSMO mail sync in Outlook - Notifying people when you're out of the office
From Microsoft Outlook, click File and then click IBM mail
Click Automatic Replies (Out of Office) Select Send automatic replies Choose the date and OOO text
and Click OK.
What features you see in IMSMO Mail sync in Outlook
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What features you see in IMSMO Mail sync in Outlook
IMSMO mail sync in Outlook – Delegation
Select this option to allow someone else to access your mail, calendar & contacts to manage.
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What features you see in IMSMO Mail sync in Outlook
IMSMO mail sync in Outlook – Mail Quota
Seeing how close your mail file is to the size limit
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How to collect the logs from IMSMO client machine
How to work with logging in MS Outlook for IMSMO
File IBM Mail IBM Mail help
We will explore available options here, one by one
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1- Product Documentation
If you choose this option it will take you to the help document for IBM mail support Microsoft Outlook
https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_cloud.html
It looks like as shown and it talks about
Accessibility Features
How to setup account
What you can do using IMSMO
Troubleshooting, Known limitations and
restrictions
**Please note that to access this page you have to login in web.
How to collect the logs from IMSMO client machine
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2- Diagnostics
It shows various information on
IBM Mail Sync version
Server
Device ID
Trace level
Log path on your local machine
Include confidential data in logs.
Report a Problem ( Button )
**Please note that confidential data may consist of your email details
( a small chunk of session information for troubleshooting purpose )
How to collect the logs from IMSMO client machine
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3- Reporting a problem
From Outlook, Click File File IBM Mail Diagnostics ( Report a
Problem ) For Trace level, select Verbose (Default is Verbose ).
Note: If you changed the level, restart Outlook before you continue.
If you are willing to include confidential information, which can help with
troubleshooting, select Include confidential data in logs. ( Default selected)
Click Report a problem, provide as much detail as possible about the issue
and click Send.
Or the user can send the log files manually from the path as shown in the
Diagnostic window
Note: If you do not disable Outlook logging, log files on your desktop can grow
quite large.
How to collect the logs from IMSMO client machine
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3.1- Manual log collection
Below is the path where it stores logs.
C:\Users\JohnDoe\AppData\Local\Temp
Go to this path to logs manually
There are two folder gets created under the
above path
IBM_Mail_Sync
IBM_Mail_Sync_Misc
For troubleshooting we recommend to
provide IBM_Mail_Sync folder which would
have all the relative details
Files inside IBM_Mail_Sync folder shows
details logs collected
You can zip the folder and provide it IBM
support through PMR
How to collect the logs from IMSMO client machine
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4- Re-Sync Content
You can correct the document sync issues by re-syncing contents
from the server copy.
Re-Sync content has following options
Reset Mail
Reset Calendar
Reset Contacts
**Please Note:
Use the reset when it is necessary as this steps will correct the
sync issue
Choosing this option will take much longer time to complete as it
will create and re-index the mail file data you have on local
machine
So if user has big mailfile then it will take ample amount of time to
complete these step
How to collect the logs from IMSMO client machine
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IBM mail support for Microsoft Outlook
https://apps.na.collabserv.com/help/index.jsp?topic=%2Fcom.ibm.cloud.scnotes.doc%2Fuse_IMSMO_setting_up.html
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References
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DEMO
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Questions?
Visit our Support Technical Exchange page or our Facebook page for details on future events.
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Thank You