open for business kathryn preece environmental health practitioner smart service delivery in...
TRANSCRIPT
Open For Business
Kathryn Preece
Environmental Health Practitioner
Smart Service Delivery in Challenging Times
• Head of Service
• National Indicators
• Scores on Doors
• Corporate Priorities
• Better Regulation Agenda
• Regulators Compliance Code
Smart Service Delivery in Challenging Times
What Changed?
Regulators Compliance Code
• Inspections and Other Visits
• Risk Assessment• Advice and Guidance
• Economic Progress
• Information Requirements
• Compliance and Enforcement Actions
• AccountabilitySmart Service Delivery in
Challenging Times
Who Interacts with Businesses at NWLDC?
Smart Service Delivery in Challenging Times
Business Rates
Environmental Protection
Food Safety
Health & Safety
Licensing
Leisure ServicesProcurement
Building Control
Development Control
Business Continuity
Sustainability
Town Centre PartnershipWaste Service
Communication
Business
• Open for Business Brand
• Business Advice Day
• Specific Leaflet Range
• Calendar
• Web Pages
• Single Database
• Business OpportunitiesSmart Service Delivery in
Challenging Times
What Difference Have We Made?
Who Else Interacts with Businesses in NWL?
Smart Service Delivery in Challenging Times
Business LinkEnvironment
Agency
Various Trade Bodies
Health & Safety Executive
Chamber of CommercePolice
Federation of Small
Businesses
Revenues and Customs
Fire ServiceTrading Standards
Business
North West Leicestershire Business Engagement Partnership
• NWLDC• Trading Standards – Leicestershire
County Council
• Leicestershire Fire and Rescue
• Federation of Small Businesses
• Leicestershire Chamber of Commerce
• Business LinkSmart Service Delivery in
Challenging Times
NWLBEP Key Objectives
• Reducing the regulatory burden on businesses
• Identifying and sharing examples of good practice
• Improving the way in which regulators are perceived
• Providing advice and guidance to businesses
Smart Service Delivery in Challenging Times
NWLBEP Key Objectives (Cond’t)
• Share intelligence across partner organisations
• Support joint inititives ensuring effective and efficient use of resources
• Consult local businesses on developing polices and initiatives
Smart Service Delivery in Challenging Times
NWLBEP Key Objectives (Cond’t)
• Seek to understand each other’s roles and responsibilities
• Seek to co-ordinate regulatory activity
Smart Service Delivery in Challenging Times
So What Have We Actually Done?
• Pro-Support Signposting Scheme
• NWL Business Consultative Forum
• Action Plan
• Joint Working Project
Smart Service Delivery in Challenging Times
It ‘s provided us with an opportunity to understand how we are perceived – LFRS
It has given us an understanding of what others do – TS
We believe in working together to support local businesses and this has helped us to do that – Business LinkSmart Service Delivery in
Challenging Times
What Do Our Partners Think?
So is this
smart service delivery?
Smart Service Delivery in Challenging Times
What next?
Smart Service Delivery in Challenging Times
Any Questions?
Smart Service Delivery in Challenging Times
For more information please contact
Lee Mansfield
Environmental Health Manager
NWLDC
01530 454610
Smart Service Delivery in Challenging Times
For more information please contact
Kathryn Preece
Environmental Health Practitioner
07833 469520
Smart Service Delivery in Challenging Times