1. www.openbookcoaching.com Our mission is to inspire great business performance and wealth creation through collaboration. We get everyone involved in the business, with the goal of dramatically increasing value for shareholders, employees, and customers. Do Good | Have Fun | Make Money Lets start by asking you to consider the following question

2. www.openbookcoaching.com Typical employees and customers Loyal, engaged employees and customers Lets look at some real company results, applying open-book coaching 3. www.openbookcoaching.com 350 + Companies since 1993 Carlson Wagonlit Travel: $1.7 million above budget across 3 branches involved in 12 months, CWT subsequent rolled out to all branches Zambian Consolidated Copper Mine: has $10 million increase in cash from increased production and cost reduction in 15 months Capital One: Production Services Division achieves $500,000 in cost reduction in 6 month, with first year annualized savings of $3.0 million on costs of $300,000 Universal Engineering Services: Sustained profit growth from $2 million to $5.7 million in 3 years Boardman Inc: Improved profits by over prior year by $3.0 million in first 12 months BHP Billiton: $3 million increase in profits from increase in production in first year Lets look at several examples in a bit more detail 4. www.openbookcoaching.com Fabricating 10 fold increase in profits Collaborating with their team of welders, sales staff and engineers, they focused on improving monthly Job Margin Dollars. With fixed costs of $6+ million, profits soared. In 2013, they plan to go from good to great 5. www.openbookcoaching.com Results Rochester, St. Louis and Houston Results: All three pilots exceeded budget by 10- 20%, resulting in over $1.7million dollars in profits and increased job security. None of the other 20+ branches achieved budget Corporate decided to rollout company wide. Combined Pilot Direct Profitability - 2,000 4,000 6,000 8,000 10,000 12,000 Budget 757 1,668 2,693 3,627 4,457 5,334 6,022 6,722 7,658 8,501 9,155 9,509 Forecast 6,378 7,350 8,135 9,114 10,198 11,064 Actual 901 1,782 2,938 3,966 4,820 5,736 6,671 7,262 8,362 9,580 10,375 11,104 Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Janet Wheatley: These results are nothing less than incredible. 6. www.openbookcoaching.com Impressive Initial Results... Began in 2007 7. www.openbookcoaching.com Wall Street Journal: 2009 Top Employer 8. www.openbookcoaching.com Collaborating with the Pilots 9. www.openbookcoaching.com Office Furniture Publicity Pays Twice 10. www.openbookcoaching.com Results Drives Valuation... 11. www.openbookcoaching.com Performance Management Support Building Consensus on Performance Metrics Developing Proactive Metric Tracking and Forecasting Integrating into existing Managerial Process Implementing / Aligning Incentives Ongoing support to monitor and drive results Sales and Marketing Support Improving Repeat and Referral Sales from Existing Clients Developing new markets and sales leads Market Research Support Strategic Planning Improving Company Performance Culture Other Services are under Development 12. www.openbookcoaching.com Activity MONTH 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Employee Survey --- Snr Mgnt Interviews --- Customer Outreach ------ Financial Analysis --- Orientation --- Initial Performance Plan ----- Implementation ------------------------------------------------------------------------------- Performance Based Coaching ------------------------------------------------------------------------------- Education / Training ----------------------------------------------------------------------------------------------------- Results Review ---- Next Yrs Game Design ----------- Diagnostic Phase --> Refine --> < -- Design Phase --> 13. www.openbookcoaching.com Open-Book Coaching will continue to seek the input of all associates, customers and partners in developing new services, product and relationships, consistent with the overall mission. Please let us know if you have any questions or you would like to discuss your particular interests. Thank you for your time and interest. Bill Fotsch bill.fotsch@openbookcoaching.com