online training catalogue · blended learning environment, with a combination of a recorded online...

Course Catalogue

(011) 454 5505 [email protected] www.cbmtraining.co.za

Index

Online Training Solutions for Corporates 2

Our Online Training Solutions 2

Our Platforms 3

Benefits of our Digital Online Learning Solutions 3

Blended Online CBM Training Courses 4-8

Short Online Learning Paths 9-16

1

CBM Training has a Level 2 B-BBEE

certificate. We have been evaluated and

audited by the BEE Verification Agency.

CBM Training holds Full Institutional

Accreditation status with the Services

SETA with one of their first accreditation

numbers - 0057.

CBM Training was established in 1999, and has trained over

150 000 delegates from over 14 000 companies across

Southern Africa and beyond.

Upskill your

Organisation

Learn at

your PaceOn-demand corporate training

and skills development

programmes.

The Latest

Corporate SkillsCritical hard and soft skills to

futureproof your skillset in the

4th Industrial Revolution.

Learn in your own time –

when, where and how

you want.

Upskill, reskill or sideskill but never stop your professional development! Get access to

our high-quality online training, which offers complete flexibility at an affordable cost.

The need for professional development has never been greater, and there’s an increasing demand

for lifelong learning and skills development. With the 4th Industrial Revolution well underway and the

COVID-19 pandemic having a global impact on businesses and society, technology is facilitating many

changes in our lives, including how we upskill ourselves.

CBM Training, a division of Arc Skills, has recently launched its own digital online learning to ensure that

your professional development doesn’t get interrupted. We have partnered with Litmos to help our clients

continue their lifelong learning journey, but with more convenience, choice and flexibility than before. Other

than selected CBM Training courses offered through a blended training approach, our partnership with

Litmos expands our course offering to give you more value and choice.

Online Training Solutions for Corporates:

Blended CBM Training Courses

Some of our popular CBM Training courses are now available online

through a blended learning approach. Instead of waiting to attend a

training seminar on a specific date; our training can come to you in a

blended learning environment, with a combination of a recorded online

sessions and live-facilitator online sessions.

Our Online Training Solutions:

Short Learning Paths – Litmos Heroes

These short, power-packed programmes can help you to either develop

your existing skills or learn new ones. Our online learning paths provide

a great general overview of some of the most critical workplace skills,

which you can achieve at a time that fits in with your schedule.

Blended Customised Training Solutions

Our blended learning solutions consist of several customised training

sessions, which involve a combination of recorded online learning

sessions as well as interactive webinar sessions with our expert

facilitators.

2

Benefits of our Digital Online Learning Solutions:

Our Platforms:

All of our online training courses are available through our Litmos LMS system, giving delegates access to

high quality online learning courses 24-seven. Our online learning platform allows our delegates to focus

on their professional development at a time that fits in with their schedule.

For our blended learning solutions, live lessons are scheduled in the course plan and they are

pre-arranged on a specific date and time. Live lessons with our facilitators are run on the platform of your

choice, such as Zoom, Skype for Business or Microsoft Teams.

Get in touch with us for any queries or information you need regarding our online learning platforms and

how we can accommodate you and your staff.

3

Blended CBM Training Courses

Some of our traditional and very popular CBM Training courses are now available online in a blended learning

format! Instead of waiting to attend a training seminar on a specific date; our training can now come to you

when you want it!

Delegates now have full access to some of our popular corporate training courses online. If you can’t afford to

take time off work, or prefer having flexibility around your training and development, then take advantage of

doing your in-depth skills development online.

We can also design customised Blended Learning Solutions to match any and all of our clients needs!

Some blended learning courses are accredited and fully aligned to individual unit standards!

Delegates who opt for the accredited option will be charged an additional R1,450 Excluding VAT to attempt a

Portfolio of Evidence (PoE). Upon completion of the course each delegate will receive a certification of

completion (for all delegates who do the accredited or unaccredited option). For delegates who complete the

accredited version, once they submit and are assessed and moderated on their Portfolio of Evidence, they will

be awarded a Certificate in Competence as per the unit standard, from the relevant SETA.

Welcome and

Introduction

Modules- Introduction (Litmos Courses)

- Litmos Heroes E-Learning Courses

- Facilitations (Video Platform)

- Activities

- PoE Questions (Optional if applicable)

Online Coaching(Optional)

Outline of Blended Learning Courses:

4

A friendly and professional receptionist immediately creates a fantastic first impression in the customer’s

mind. Just from that first contact, their impression of your organisation is one of being efficient, customer

service oriented and professional. Unfortunately, not everyone is born with a clear speaking voice,

professional tone or appropriate dress sense; but these are skills that can be easily acquired.

This essential course will teach you how to improve the way you answer the phone. Attend this course

and discover how to always sound and look professional, greet visitors competently and give the very

best “first impression” to callers or visitors.

Aligned to Unit Standard 14348 (3 Credits) in the Business Administration Level 3 Qualification. An

additional assessment fee of R 1 450 Ex VAT will be charged for delegates who wish to attempt

the Unit Standard Portfolio of evidence.

Telephone Etiquette and Frontline Reception Skills

1 Week R 1, 900 Excluding VAT

Truly effective time management starts with a commitment to change. You need to assess how and where

you currently spend your time and then plan a more effective way of operating. One of the biggest secrets

to successful time management is to do thorough planning and then protect your plan! By carefully

managing and planning for the tasks you accept, you will get so much more done with less stress.

This training course will show you how to dramatically improve your time management through better

planning, prioritising, delegating, controlling your environment, understanding yourself and identifying what

you should change about your habits, routines and attitude.

Aligned to Unit Standard 15234 (4 Credits) in the Business Administration Level 4 Qualification. An

additional assessment fee of R 1 450 Ex VAT will be charged for delegates who wish to attempt the

Unit Standard Portfolio of evidence.

Time Management Skills to Maximise Productivity


Emotional Intelligence (EQ) in a manager is the ability to manage your own emotions, and recognise the

emotional needs of your team and to manage them accordingly. Emotionally intelligent managers are

able to deal with difficult employees, a demanding boss, rapid changes in the workplace and unexpected

problems while keeping a level head and a self-confident attitude.

This intensive course will equip delegates with simple, yet effective ways to deal competently with current

and future issues in the workplace. You will discover your current level of EQ, and develop techniques for

managing staff in an EQ astute manner.

Aligned to Unit Standard 252031 (6 Credits) in the Generic Management Level 5 Qualification. An



Effective Team Leadership using Emotional Intelligence

2 Weeks R 4, 100 Excluding VAT

Self-confidence and assertiveness skills are the pillars to personal success in a demanding and

unforgiving business environment. Successful professionals in South Africa have all discovered the vast

benefits of being assertive at work, and avoiding the traps of becoming too aggressive or submissive.

This practical course will highlight your current level of assertiveness and guide you through a number of

practical exercises and case studies that will help you to boost your self-confidence and prepare you to

implement your newfound assertiveness skills back in the workplace.

Practical Self-Confidence and Assertiveness Skills


Blended Training Courses

5

Managing, leading, inspiring, motivating and disciplining a team is a challenging job for anyone. If done

poorly, the spiralling effects can result in a decline in team performance, stress for the manager, and

possibly the loss of star performers.

All the added responsibilities and the pressure of having to achieve results through others can leave

managers feeling overwhelmed and stressed. This programme will help you to understand and master the

managerial role and pave the way for you to mature into a great leader within your organisation.




The Management and Leadership Programme


As management skills are generally learnt through trial and error, this challenging “teething period” can

lead to lower productivity, costly mistakes and the loss of valuable staff. This Key Management Skills for

Effective Managers course will cover the 10 areas all managers need to address to become more

effective in their position, and is an invaluable introduction to managing people.

If you want to improve your leadership style, motivate your staff, handle conflict smoothly, delegate tasks

effectively, discipline poor performance and improve the performance of your team then this is the course

for you!




Key Management Skills for Effective Managers


Culturally, South Africa is a vast melting pot. What one culture perceives as respect, another perceives as

a slight. The “default” etiquette of the various cultures you have come across in business may have

astounded you.

Many of these behaviours are actually not etiquette issues – but rather a different spin on our own cultural

norms. Do you know when an act is a custom of a certain cultural group and what the best way to interact

is? This intensive course will help you build awareness of and sensitivity to the cultural differences you

encounter in South Africa.




Business Etiquette and Cultural Diversity


How come we often feel we are communicating effectively with our colleagues but they still manage to

misunderstand us? The reason is that we all communicate differently, depending on our personal

preferences – AND depending on our personal thinking style.

Understanding how we communicate is the first step to actively managing our daily business

communication - which will result in increased efficiency, reduced conflict and a better performance within

our team. This course will benefit anyone who would like to boost their core business skills by learning to

communicate effectively and professionally within the business environment.

Aligned to Unit Standard 9960 (8 Credits) Level 3 and Unit Standard 9953 (3 Credits) in the Businss

Administration Level 3 Qualification. An additional assessment fee of R 1 450 Ex VAT will be

charged for delegates who wish to attempt the Unit Standard Portfolio of evidence.

Intelligent Business Communication



6

Do you want to step up your presentation skills to become a confident and relaxed presentations guru?

We all wish that we could emulate presenters who thrive on the challenge and relish a captive audience.

The good news is that with some practical presentation skills training it is easy to quickly become a

professional and accomplished speaker and presenter.

This course will introduce you to a variety of presentation skills ranging from your preparation methods,

techniques for grabbing attention, how and where to stand, the best tone of voice to use, working with AV

material and dealing with audience interaction.

Practical, Powerful Presentation Skills


Many people in business have not been exposed to the powerful negotiation skills, tools, tips and

techniques that lie behind successful negotiating. In fact, most people negotiate on a daily basis without

even knowing why they are successful or not. This makes it all the more important to fine-tune your

negotiation skills to succeed both in business and in your personal life.

This Negotiation Skills course will demonstrate the best way to run a negotiation – from ice breaking to

closing the deal. A highly experienced negotiator will demonstrate, step-by-step how to apply a range of

powerful negotiation techniques to ensure that you always remain in control.

Aligned to Unit Standard 117853 (8 credits) in the Generic Management Level 5 Qualification. An



Master the Art of Negotiation Skills


A well written and well-structured report is an invaluable tool that decision makers rely on to make

informed operational and strategic decisions. It conforms to various structural, punctuation and formatting

conventions and more importantly, is clear, accurate, readable and useful! This course will introduce you

to the best technical and business report structures and show you how to lay out your writing in a clear,

logical and well-structured way. You will also gain exposure to proven methods on how to incorporate

technical data into the report in a user-friendly manner, how to limit ambiguity and importantly to produce

reports that decision-makers can not only trust but actively use to drive key business decisions.

Aligned to Unit Standard 110023 (6 Credits) in the Business Administration Level 4 Qualification.

An additional assessment fee of R 1 450 Ex VAT will be charged for delegates who wish to attempt


Practical Business and Report Writing


Traditionally a sales person’s role has been to make a product or service known to prospective buyers

and lead them towards a purchase. Nowadays, all of that information is available online and by the time

your product is relevant to a prospect, they already know both about it and your competitor’s offerings.

The power no longer lies with the sales person but rather, the buyer is the one wielding the power.

This Sales Course will help you to better understand and succeed in the new sales landscape, one that is

dominated by knowledge gained from the internet and technology, and the impact that this knowledge

has had on the way in which prospects make buying decisions. Sales skills rather than product

knowledge will now become the differentiator between sales success and failure. In this rapidly changing

and highly competitive environment, only those with an expert knowledge of how to build powerful

networks based on personal relationships, and a customer-centric focus will succeed.

Sales Success in the 21st Century



7

This “Excelling in MS Excel” course will grow your knowledge of the programme exponentially, introducing

you to new ways of using the programme and teaching you the skills needed to organise, calculate,

evaluate and find data quickly and efficiently.

You will cover correct ways to set up and link spreadsheets and discover how to use “built” in specialist

capabilities such as Functions, Macros, PivotTables and Data Validation tools that we all know exist, but

don’t really know how to effectively use.

We guarantee that if you attend this programme, you will go back and redesign your spreadsheets,

making them more efficient and effective as a business tool to support your role in the organisation,

allowing you to do more in less time, with Excel, than you ever have in the past.

Excelling in MS Excel


To competently fulfill the office management role in your organisation you need to combine a diverse

range of responsibilities and skills to ensure that office processes and activities are efficiently managed.

This Professional Office Manager course will equip you with essential skills and techniques for getting the

job done by focussing on a range of practical administration and people management skills that are

needed in this role. This highly practical course will assist you in various ways, empowering you to: make

your office more organised, reduce costs, keep suppliers on track and on budget, and handle the

everyday conflict issues that, if not dealt with, can lead to aggravation from the other employees.

Aligned to Unit Standard 110003 (8 credits) in the Business Administration Level 4 Qualification.

An additional assessment fee of R 1 450 Ex VAT will be charged for delegates who wish to attempt


The Professional Office Manager


An expert trainer is someone who can engage and capture the attention and imagination of their

audience and make learning easy and enjoyable. Expert trainers seem to effortlessly turn theory into

usable skills, information into practice and their delegates into motivated, empowered and fired up

employees.

They assess the needs and learning styles of their delegates; tailor their training delivery to ensure

learning is achieved and no one is left behind. This practical 3 day train the trainer course is designed to

help you make your training sessions come alive! You will acquire and practice key facilitation

competencies, ensuring that you capture and retain your learners’ attention, and impart knowledge in a

practical and outcomes-based manner.

Train the Trainer



8

Customer ServiceR 1,250 Excluding VAT

Financial SkillsR 1,250 Excluding VAT

Human ResourcesR 1,250 Excluding VAT

Conflict ManagementR 1,250 Excluding VAT

MS PowerPoint*R 995 Excluding VAT

MS Outlook*R 995 Excluding VAT

Communication SkillsR 1,250 Excluding VAT

MS Office 2016R 995 Excluding VAT

MS Excel*R 995 Excluding VAT

MS Word*R 995 Excluding VAT

LeadershipR 1,250 Excluding VAT

ManagementR 1,250 Excluding VAT

Pre-Designed Learning Paths:

These intense, power-packed, and theme-specific learning paths consist of a collection of short courses,

to help you either refresh existing skills or learn new ones, within a short duration. Whether your goal is

to strengthen your current skills or increase your skillset; these pathways will help learn critical and

essential skills that fit in with your schedule.

Learn specific skills faster and without any limitations on your schedule.

* Available in 2007, 2010, 2013 and 2016 Editions

Online Learning Paths

9

Do you want complete flexibility with the choice of what you learn? We can assist!

CBM Training has a vast online content library which consists of hundreds of online courses, so you

can develop your own online learning path, tailored to your specific skills development needs.

Below are the various online training course categories available. Delegates can select as many

courses as they wish to develop their own customised online learning path.

Develop a Bespoke Online Training Solution:

60 Second

Skills

Care

Certificate

Conflict

Management

Customer

ServiceCommunication

Cyber

Security

Finance

Skills

Food

Hygiene

Health and

Safety

Health and

Wellbeing

Human

Resources

I.T.

Skills

Leadership &

ManagementMarketing

Personal

Development

Policy and

Compliance

Project

ManagementRetail

Sales

Mastery

Toolbox

Talks

Course Categories:

Keep paging through this catalogue to see the hundreds of courses we offer online!

For any assistance choosing courses or to see a free demonstration of how our

online learning system works, email [email protected] today!


10

mailto:[email protected]

• First Aid - Bleeding

• First Aid - Primary Survey

• First Aid - Secondary Survey

• Health and Wellbeing - Avoid Burning Out

• Health and Wellbeing - Importance of Sleep

• Health and Wellbeing - Positive Thinking

• Health and Wellbeing - Letting Things Go

• Health and Wellbeing - Relaxation Techniques

• Health and Wellbeing - Work and Life Balance

• Leadership and Management - Inclusive Leadership

• Leadership and Management - The Key to Delegation

• Leadership and Management - Coaching Others

• Leadership and Management - Dealing with Difficult Staff

• Leadership and Management - Team Activities

• Leadership and Management - Innovation and Culture

• Leadership and Management - Learning Styles

• Marketing Hacks - Effective Brand Identity

• Marketing Hacks - Increasing Your Brand Visibility

• Marketing Hacks - Word of Mouth Marketing

• Marketing Hacks - Building Brand Loyalty

• Marketing Hacks - Defining Your Message

• Marketing Hacks - Finding Your Voice

• Personal Development - Habits

• Personal Development - Mentoring

• Personal Development - Networking

• Personal Development - Personal Branding

• Personal Development - Self-Limiting Beliefs

• Basic Life Support

• Communication

• COSHH Essentials

• Duty of Care

• Equality and Diversity

• Fire Safety

• Fluid and Nutrition

• Handling Information

• Infection Prevention and Control

• Introduction to Care Certificate

• Introduction to Health and Safety

• Lone Working

• Managing Stress

• Medication and Healthcare Tasks

• Mental Health Awareness

• Move and Assist Safely

• Privacy and Dignity

• Safeguarding Adults

• Safeguarding Children

• Understand your Role

• Working in a Person-Centred Way

• Working Safely and Securely

• Your Personal Development

Care Certificate23 Courses

• Handling Conflicts in High-Value Relationships

• Handling Conflicts in Low-Value Relationships

• Identifying the Causes of Conflict

• Managing Conflict

• Managing Conflict in the Workplace

• Productive Conflict Resolution - An Introduction

• Thomas-Kilmann Conflict Model

• Understanding Conflict in the Workplace

• Win-Win Negotiations for Conflict Resolution

• Complaint Handling

• Customer Loyalty

• Customer Service Success

• Excellence in Customer Service

• Five Steps to Problem Solving and Diffusing Upset Customers

• Handling Customer Complaints

• Identifying and Exceeding Customer Needs

• Is the Customer Always Right?

• Mastering the Telephone: Basic Skills

• Stellar Customer Service Best Practices

• Telephone Etiquette

• Vulnerable Customer

60 Second Skills27 Courses

Conflict Management9 Courses

Customer Service12 Courses

• Advanced Spelling - Suffixes and Capitalization

• Advanced Uses of the Comma

• Agenda Setting

• Basic Uses of the Comma

• Business Report Writing Skills

• Common Word Usage Errors

• Communication and Channels

• Communication and Ethics

• Communication Barriers

• Communication Channels

• Correct Word Usage

• Decoding Indirect and Direct Messages

• Everyday Word Usage Blunders

• Good Communication

• Interview Communication

• Interview Skills

• Introduction to Pronouns

• Italics, the Apostrophe, Dash and Ellipses

• Lead by Listening

Communication49 Courses

• Making Meetings Matter

• Manage Meeting Personalities

• Modifiers and Sentence Structure Varieties

• Office Spelling - Confusing Homonyms, Compounds and

Negative Formations

• Overcoming Barriers to Workplace Communication

• Parentheses, Brackets, the Hyphen, and the Slash

• Pronoun Problems

• Proper Grammar - Adjectives

• Proper Grammar - Advanced Adverbs l

• Proper Grammar - Advanced Pronouns l

• Proper Grammar - Advanced Verbs l

• Proper Grammar - Articles, Determiners, Quantifiers, and

Interjections

• Proper Grammar - Conjunctions

• Proper Grammar - Introduction to Adverbs

• Proper Grammar - Introduction to Verbs

• Proper Grammar - Nouns

• Proper Grammar - Prepositions


11

• Cloud Computing

• Computer Forensics - Investigations

• Cyber Security Overview

• Internet of Things

• Introduction to Ransomware

• Ransomware and Cybercrime

• Ransomware Prevention - Preventing Attacks and

Contingency

• Social Engineering

• Types of Ransomware, Acts and Obligations

• Semicolon, Colon, and Quotation Marks

• Spelling - Applying the Office Dictionary

• Subject and Verb Relationships

• The Business of Communication

• The Period, Question Mark, and Exclamation Point

• Transitions, Repetition, Parallelism and Avoiding

Redundancies and Clichés

• Typical Word Usage Problems

• Understanding Communication

• Understanding Linear and Circular Communication Styles

• Using and Identifying Phrases

• Using Clauses and Sentences

• Using Predicates, Objects, Complements and Modifiers

• Workplace Communication - Presentations and Non-Verbal

Communication

Communication49 Continued

Cyber Security9 Courses

• Analyse Financial Health with Ratios

• Budget like a Boss

• Budgeting Basics

• Capital Budgeting Methods and When to Use Them

• Cash Flow: Statements and Logistics

• Costs, Volume and Profits

• Finance for Non-Finance Managers

• Financial Documents 101

• How to Maintain a Healthy Cash Flow

• Income Statements Made Simple

• The Accounting Equation

• The Balance Sheet Explained

• The Cash Flow Statement

Finance Skills13 Courses

• Allergen Awareness

• Food Safety - Cross Contamination

• Food Safety and Hygiene for Catering

• Food Safety and Hygiene for Retail, Level 2

• Level 2 Food Safety and Hygiene for Catering

Food Hygiene5 Courses

Health and Safety26 Courses

• Asbestos Awareness

• Bloodborne Pathogens and Your Exposure Control Plan

• COSHH Essentials

• CPR Basics for Everyone: Adult and Child

• Dangers of Sleep Deprivation

• Driver Safety Awareness

• DSE Awareness

• Ergonomics: Steps to Minimize Workplace-Related Injuries

• Fire Safety Awareness

• Fire Warden Essentials

• Hazard Identification and Risk Control

• Health and Safety in the Workplace

• Holding the Handrail

• Infant CPR Basics

• Introduction to Working Safely

• Lone Working

• Manual Handling

• Mobile Phones and Driving

• PPE Awareness

• Reverse Parking

• See It, Sort It, Report It

• Slips and Trips

• Speeding on Site

• Texting While Walking

• Wire and Cable Management

• Why Emergency Preparedness Matters

Health and Wellbeing26 Courses

• Be Active

• CBT and Mental Health - Anxiety and Panic Attacks

• CBT and Mental Health - Bipolar Disorder

• CBT and Mental Health - Borderline Personality Disorder

• CBT and Mental Health - Introduction to Cognitive Behavioural

Therapy

• De-Stressing your Inner and Outer World

• Dealing with Stressful People

• Five Ways to Wellbeing

• Health Eating at Work

• Kick the Habit

• Managing Employee Stress

• Protecting Yourself from Poisonous Plants

• Protecting Yourself from Stinging Insects

• Protecting Yourself from Ticks and Mosquitoes

• Reducing Stress - Meditation and Visualisation

• Reducing Stress Through Time Management

• Stress at Work

• Stress Management - Stress Awareness Comes First

• Stress Management - Taking Care of Yourself

• Stress, Emotions, and Ethics

• The Dangers of Sitting

• Understanding Emotion

• What are Emotions

• What Can be Done About Job Stress

• What is Stress

• Workplace Hygiene


12

• A New Way to Train Employees

• Administration of a Collective Bargaining Agreement

• Analysing Pay Theories

• Applying Management Styles in an Organisation

• Beginning Development for Training Programs

• Career Development Programs

• Communication Styles and Emotional Intelligence

• Compiling Employee Satisfaction Data

• Completing and Conducting Employee Performance

Appraisals

• Completing the Framework for Developing Training Programs

• Costs and Causes of Employee Turnover

• Dealing With Performance Issues

• Deciding on a Pay System

• Defining HR

• Designing a Performance Appraisal System

• Determining Internal and External Pay Factors

• Developing a Compensation Package

• Developing Employees

• Directions of Communication in an Organisation

• Disabilities - Opening Doors to All Candidates

• Discipline and Grievance

• Effective Absence Management

• Email Management and Ethics

• Employee Compensation and Benefits

• Employee Personality and Fit

• Employee Retention Strategies - Pay for Performance and

Work-Life Balance

• Employee Rights - Privacy

• Global Anti-Bribery and Corruption

• Health Hazards at Work - Cumulative Trauma and Exposures

• HR for Non-HR Managers

• Introducing Human Resource Management

• Importance of Training

• Introduction to Compensation and Benefits

• Introduction to Employee Assessment

• Introduction to Managing Employee Performance

• More Methods for Training Delivery

• Non-Verbal Communication and Listening

• Onboarding - Best Practices

• Onboarding - Orientations

• Onboarding - The Power of Day One

• Onboarding - Transmitting Culture

• Onboarding - Why You Should Care

• Onboarding Tools

• Organising the Performance Appraisal Process and

Conducting Appraisal Interviews

Human Resources86 Courses

• Pay Types and Considerations

• PCI-DSS and Wireless Use

• PCI-DSS Compliance Standards

• PCI-DSS Relation to Data Cards and Equipment

• Performance Appraisal System Errors and Legal

Considerations

• Performance Appraisals

• Performance Reviews

• Practicing Advanced Retention Strategies

• Preventing Workplace Discrimination and Harassment for

Employees

• Preventing Workplace Discrimination and Harassment for

Managers

• Providing Government-Mandated Benefits

• Providing Voluntary Benefits - Incentive Pay and Paid Time Off

• Recruitment - Job Analysis and Job Descriptions

• Recruitment - Process and Strategy

• Recruitment - Recruitment Strategies, Part One

• Recruitment Strategies, Part Two

• Retaining Your Best People

• Right People/Right Role

• Selecting New Employees - Criteria Development and Resume

Review

• Selecting New Employees - Interview Methods and Avoiding

Mistakes

• Selecting New Employees - Making the Offer

• Selecting New Employees - Selection Methods

• Selecting New Employees - The Selection Process

• Selecting New Employees - Types of Interviews and Interview

Questions

• Sexual Harassment Prevention for Employees (Extended

• SOX Compliance 101

• Termination of Employment

• The Four Stages of Employee Training

• Transgender Protections in the Workplace

• Types of Communication Styles in an Organisation

• Types of Management Styles in an Organisation

• Types of Professional Training for Employees

• Types of Training for Employees

• Understanding and Investigating Performance Issues

• Understanding Performance Appraisal Methods - Part 1



• Understanding the Code of Conduct Policy

• What is Diversity and Inclusion?

• What is New Employee Onboarding?

• What Makes a Great Place to Work

• Excel 2003-2010 Upgrade

• Excel 2007 Advanced

• Excel 2007 Basic

• Excel 2007 Intermediate









I.T. Skills67 Courses


• Lync 2013 Basic

• Office 2016 Advanced

• Office 2016 Basic

• Office 2016 Intermediate

• Office 365 Basic

• OneNote 2013 Basic

• OneNote 2013 Intermediate

• OneNote 2016 Basic

• OneNote 2016 Intermediate

• Outlook 2003-2010 Upgrade

• Outlook 2007 Basic


13


14

• Outlook 2007 Intermediate







• PowerPoint 2003-2010 Upgrade

• PowerPoint 2007 Basic

• PowerPoint 2007 Intermediate



• PowerPoint 2013 Advanced



• PowerPoint 2016 Advanced



• Project 2010 Basic

• Project 2010 Intermediate

• Publisher 2013 Advanced

• Publisher 2013 Basic

I.T. SkillsContinued

• Skype for Business 2016

• Start Using Excel

• Start Using Outlook

• Start Using PowerPoint

• Start Using Word

• Visio 2010 Basic

• Windows 7 Basic

• Windows 7 Intermediate

• Word 2003-2010 Upgrade

• Word 2007 Advanced

• Word 2007 Basic

• Word 2007 Intermediate


• Word 2010 Basic



• Word 2013 Basic



• Word 2016 Basic


Leadership and Management146 Courses

• A Motivators Tool Kit

• Barriers to Communication Success, Part One

• Barriers to Communication Success, Part Two

• Become an Effective Leader, Part One

• Become an Effective Leader, Part Two

• Benefits and Pitfalls of Planning

• Build Your Team

• Building and Managing Your Dream Team

• Business Advantages of an Environmental Management

System

• Business Writing Tips - Edit, Rewrite and Say It Right

• Business Writing Tips - Make an Outline and a First Draft

• Changing Organisational Culture

• Changing the Culture of Your Organisation

• Choosing an Interview Format and Considering Legal Issues

• Choosing the Best Person for the Task

• Communication Skills all Managers Must Master

• Competitive Advantage in Organisational Strategy

• Conducting Effective Meetings

• Constructive Feedback

• Creating and Maintaining a Successful Organisational Culture

• Creating and Maintaining the Culture of Your Organisation

• Defending Against Reverse Delegation

• Delegate to Save Time and Develop Your Employees

• Delegating Authority

• Demystifying Management

• Designing Effective Teams

• Developing Management Skills

• Effective Delegation

• Embedding Organisational Culture

• Employee Motivation - Job Dimensions

• Employee Motivation and Ethics

• Essential Time Management Tools

• Evolution of Management

• Expectancy Theory

• Extrinsic and Intrinsic Rewards

• Feedback and Non-Verbal Communication

• Five Tips for New Managers and Supervisors

• Gain Control of Work-Life Balances

• Giving and Receiving Feedback

• Goal Theory

• Group Decision Making

• Group Dynamics

• Hire Team-Oriented Employees

• How Perceptions and Expectations Affect Motivation

• How to Avoid and Manage Conflict

• How to Hire The Right People

• HR - The Cornerstone of Successful Organisations

• Identifying Obstacles to Organisational Change

• Identifying the Culture of Your Organisation

• Implementing the Strategic Plan

• Increasing Team Effectiveness

• Inspirational Leadership

• Interview and Selection

• Introduction to Discipline

• Introduction to Performance Appraisals & Appraisal Systems

• Job Rotation, Motivation and Morale

• Key Tools and Knowledge for Team Leading

• Key Tools and Knowledge of Motivation

• Keys to Lively and Effective Meetings

• Leadership versus Management

• Leading A Diverse Workforce, Part One

• Leading A Diverse Workforce, Part Two

• Leading Team Meetings

• Linking Ethical Behaviour to Your Organisation's Structure

• Maintaining Organisational Culture

• Making a Plan that Works

• Making Effective Decisions

• Manage Your Time By Organising Paperwork

• Management Skills - What Does it Take?

• Management, Communication and Growth

• Managing Change

• Managing Change in Your Organisation

• Managing Team Development

• Managing Teams

• Managing Virtual Teams

Leadership and ManagementContinued

• Marketing the Culture of Your Organisation

• Maslow's Theory of Motivation

• Matching Applicants with Job Specifications and Conducting

Interviews

• Maximizing the Benefits of Your Organisation's Structure

• Minimizing Gossip and Rumour

• Motivating Employees - Job Design

• Motivating Employees - Performance Appraisals

• Motivating Employees - Performance Incentives

• Motivating Your People and Being a Positive Role Model

• Motivation - Ethical Strategies

• Motivation - Need-Based Theories

• Motivation - Process-Based Theory

• Motivation and Job Performance

• Motivation-Expectancy Theory

• Motivational Theorists Whose Theories Work in Practice

• Operational Plans - Budgeting

• Operational Plans - The Single Use Plan

• Operational Plans - The Standing Plan

• Organisation for Efficiency

• Organisational Strategy

• Orientation - Where Do We Go From Here?

• Performance - Coaching Conversations

• Performance - Goal Setting

• Performance - A Manager's Responsibility

• Performance - Systems View

• Performance and Feedback Coaching

• Planning at the Top and Senior Level

• Principles of Planning

• Promoting an Ethical Culture in Your Organisation

• Put On Your Manager's Hat

• Quantify Performance Goals if Possible

• Rational Decision Making

• Recruiting New People

• Self-Evaluation & Common Pitfalls in Performance Appraisals

• Setting Sound Goals

• SMART Objectives

• Speaking and Listening

• Strategic Planning at its Best

• Team Autonomy and Degrees of Freedom

• Team Design Characteristics

• Team Training, Compensation, and Recognition

• Teams and Ethics

• Terminating Employees

• The Decision-Making Process, Part One

• The Decision-Making Process, Part Two

• The Disciplinary and Grievances Process

• The External Environment

• The Four Levels of Management

• The Mindful Leader

• The Progressive Discipline Process

• The Team and its Members

• The Team and the Organisation

• The Theory of Reinforcement

• Time Management for Managers

• Tips for Conducting a Performance Evaluation

• Tools and Knowledge for Successful Plans

• Top 10 Mistakes of Managers

• Tracking Progress with Controls

• Transitioning to Management - The First Year

• Types of Organisational Plans

• Unconscious Bias

• Understanding Motivation

• Understanding Successful Negotiation

• Understanding the Impact of Culture in Your Organisation

• What Managers Need to Know about Managing Change

• Why Teamwork Works

• Work Team Characteristics

• Work Teams - Some Basic Guidelines

• Work Teams - Types and Environments

• Working with the Confused Employee

• Working within the General and Specific Environment

Marketing10 Courses

• A Tactical Guide to SEO and PPC

• Benefits of Events That Drive ROI

• Customer Marketing

• Email Marketing

• Essential KPIs for the Modern Marketer

• Find Your Brand Voice - With Killer Content Marketing

• Marketing Strategy that Drives Effectiveness

• Multi-Channel Marketing: Coordination, Cohesion and Results

• Social Media Marketing

• The Inbound Marketer's Playbook

Personal Development18 Courses

• Be Assertive the Right Way

• Coaching Skills

• Communicating Effectively

• Conflict Management

• Creative Problem Solving

• Decision Making Excellence

• Developing Resilience

• Emotional Intelligence

• Introduction to NLP

• Managing Stress

• Negotiation and Influencing People

• NLP - Unconscious Eye Movement

• Presenting with Power

• Productivity and Time Management

• Team Working Excellence

• The Public Speaking Guru - Confidence Builder

• The Public Speaking Guru - Presenting with Impact

• The Public Speaking Guru - Speech Writing

Project Management8 Courses

• Close Your Project Successfully

• Introduction to Project Management

• Project Design

• Project Development and Testing

• Project Preparation

• Project Strategy and Business Case

• Support and Benefits Realisation

• Training and Business Readiness


15

Policy and Compliance45 Courses

• Alcohol and Drugs at Work

• Anti-Money Laundering

• Bribery Act

• Challenge 25

• Consumer Rights

• Consequences for Careless Social Media Use in the

Workplace

• Current Trends in Privacy

• Cyber Security - Risks and Social Media

• Cyber Security - How to Stay Safe Online

• Data Protection 2017

• Dealing with Extremism and Terrorism

• Environmental Awareness

• Equality and Diversity in the Workplace

• Facebook, LinkedIn and Twitter Policies Every Employee

Should Know

• Freedom of Information Act

• Global Privacy Law Fundamentals

• GDPR Express

• General Data Protection Regulation (GDPR)

• Harassment and Bullying at Work

• Health and Wellbeing in the Workplace

• HIPAA Privacy and Security 101 v2

• Information Security 101

Retail5 Courses

• Be a Retail Hero

• Connect with a Customer

• Fitting Room Advice

• Meet and Greet

• Service at the Till

Sales Mastery29 Courses

• Asking Questions

• Authority and Social Proof

• Be Likeable

• Closing

• Closing with Confidence in Sales

• Commitment and Consistency

• Do Your Research

• Effective Questioning for Sales

• Features, Advantages and Benefits

• Follow Up

• How to Engage Customers in Telephone Conversations

• How to Handle Sales Objections

• How to Influence

• Know Your USPs

• Leave Something Behind

• Listening Skills: Transform Your Customer Interactions

• Master the Art of Negotiating

• Objection Handling

• Presenting Compelling Proposals

• Prospecting with Ease

• Qualify Your Lead

• Sales Mastery (Full Course)

• Scarcity

• Strategies for Professional Presentations

• Taking Notes

• The Pitch

• The Power of Silence

• Time Management: Tips for Success

• Use Humour

Toolbox Talks25 Courses

• Abrasive Wheels

• Alcohol at Work

• Carbon Monoxide Poisoning

• Confined Spaces

• Construction Dust

• Dangers of Working at Night

• Electrical Cord Safety

• Eye Protection

• Falling Objects

• Fire Classification and Equipment

• Fire Detection and Response

• Fire Prevention

• Hand-Arm Vibration Syndrome

• Head Protection

• Importance of Good Housekeeping

• Introduction to Fire Safety

• Legionnaire's Disease

• Noise and Hearing Protection

• RIDDOR

• Safe Working with Lift Trucks

• Sharps Injuries

• Step Ladder Safety

• Working Alone

• Working at Height

• Workplace Vehicle Safety

• IT Security for the Remote Worker and Business Traveller

• Mental Health at Work

• Mobile and Portable Device Security

• Modern Slavery

• Personal Social Media Use at the Workplace

• PCI-DSS

• Preparing for an Active Shooter Situation

• Privacy 101 - Get to Know the Basics

• Privacy and Online Behaviour - How to Protect Yourself

• Right to Work

• Safeguarding Adults

• Safeguarding Children

• Security and Privacy Controls

• Sexual Harassment Prevention in the Workplace

• Social Media Awareness

• Tackling Hate Crime

• Understanding Cyber Security

• Understanding Sexual Harassment - What Everyone Needs

to Know

• Using Social Media to Represent Your Employer

• Whistleblowing

• Working Safely and Securely

• Workplace Security: What You Need to Know


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(011) 454 5505 [email protected] www.cbmtraining.co.za

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