online spreekuur process to krankikom 110718-cw
DESCRIPTION
TRANSCRIPT
Leefmetepilepsie.nlOnline spreekuur
Objectives
• To set up centralized entry page for scheduling online sessions between a patient and an expert
• To establish and configure the process and technical platform
• To get the end-user(s) trained on the concept and the created platform
• To start using the platform for remote live connections to patients in The Netherlands from July 2011 onwards
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• Homepage and promo panel: click to schedule your call
Spreek met een ervaringsdeskundige
Bekijk hier de beschikbaarheid en regel je
telefonisch gesprek of stuur een email
Process Flow
Schedule appointment, or send your question via email
Regel uw afspraak met een ervaringsdeskundigeOf stuur uw vraag via email. Please register to book an appointmentIntro text + picture of expert + Calendar view with available timeslots
Regel uw afspraak met een ervaringsdeskundigeOf stuur uw vraag via email. Please register to book an appointmentIntro text + picture of expert + Calendar view with available timeslotsDatum 10u00 10u20 10u40
Maandag 6 juni 2011
Maandag 13 juni 2001
Maandag 20 juni 2011
Maandag 27 juni 2011
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Contacteer een ervaringsdeskundige
gereserveerd
gereserveerd
gereserveerd
Bevestig uw afspraak
Calendar: always shows upcoming for dates – deletes past dates
Schedule appointment, or send your question via email
Scheduling the appointment
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Attempt to book an appointment:
Logged in?
Attempt to book an appointment:
Logged in?YES
triggers pop-up: please login or register.
triggers pop-up: please login or register.
NO
Follows existing login or registration
procedure
Follows existing login or registration
procedure
Click on empty timeslot: triggers pop-up: You indicated you want to schedule an appointment on Monday 6 june at 10u30 am. The expert can call you on this number/Skypename. (prefilled field with option to change). Please check your email address. A confirmation email will be sent to register the appointment.
Click on empty timeslot: triggers pop-up: You indicated you want to schedule an appointment on Monday 6 june at 10u30 am. The expert can call you on this number/Skypename. (prefilled field with option to change). Please check your email address. A confirmation email will be sent to register the appointment.
Confirm: pop-up closes and ‘Bevestig uw afspraak’ is shown.Confirm: pop-up closes and ‘Bevestig uw afspraak’ is shown.
Cancel: pop-up closes; no appointment scheduled. Cancel: pop-up closes; no appointment scheduled.
Click on ‘gereserveerd’: triggers pop-up: Please select other time or dateClick on ‘gereserveerd’: triggers pop-up: Please select other time or date
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Contacteer een ervaringsdeskundige
gereserveerd
gereserveerd
Bevestig uw afspraak
You indicated you want to schedule an appointment on
Monday 6 june at 10u30 am.
Please check your email address. A confirmation email will be sent to register the appointment.
Email addressEmail address
Send me a confirmation email
Send me a confirmation email
Booked appointment
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Appointment booking successful
Appointment booking successful
Confirmation mail to patient:Details of the appointmentConfirmation link to confirm timeslot + landline number/Skypename + preferred reminder time (multiplechoice)Technical explanation of call set-up
Confirmation mail to patient:Details of the appointmentConfirmation link to confirm timeslot + landline number/Skypename + preferred reminder time (multiplechoice)Technical explanation of call set-up
Confirmation mail to AdministratorConfirmation mail to Administrator
Confirmation mail to expertConfirmation mail to expert
Shortly before callReconfirmation mail to patient + copy to expert:
Confirmation of timeslotTechnical explanation of call set-up
Shortly before callReconfirmation mail to patient + copy to expert:
Confirmation of timeslotTechnical explanation of call set-up
YES
No appointment scheduled in calendar
– no actions
No appointment scheduled in calendar
– no actions
NO
Confirmation mail to Advocates (Monica, Judith, Laurens)
Confirmation mail to Advocates (Monica, Judith, Laurens)
Confirmation link clicked
Confirmation link clicked
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Contacteer een ervaringsdeskundige
gereserveerd
gereserveerd
Bevestig uw afspraak
Your appointment with and expert will take place on :
Monday 6 june at 10u30 am.
The expert will call you on
You will receive a reminder <dropdown> prior to the call
Skype name or phone numberSkype name or phone number
Confirm appointment
Confirm appointment
At time of appointment
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The expert sets up the connection with the patient (landline/Skype).
Successful?
The expert sets up the connection with the patient (landline/Skype).
Successful?
NO
YES
Expert logs failed call and closes call
Expert logs failed call and closes call
Call is executedCall is executed
End of call triggers evaluation form +
proposal to schedule a new call if desired
End of call triggers evaluation form +
proposal to schedule a new call if desired
Closed failed call triggers mail with: reason for failure +
proposal to schedule a new call if desired
Closed failed call triggers mail with: reason for failure +
proposal to schedule a new call if desired
DISCLAIMER:Current presentation is confidential. All proposed concepts and ideas presented here
are intellectual property of Across Health, and are to be used in collaboration with Across Health.
XX/XX/2011Name