Online ResourcesOnline Resources

Introducing

F.W. Davison’s New Online

Customer Resource Center

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Convenient LoginConvenient Login

• Login is now positioned on the home page at www.fwdco.com

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New LayoutNew Layout

• The whole site now has a new, more attractive layout

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News You Can UseNews You Can Use

• Latest news appears in the header of each page

• Scrolling action pauses for easier reading

• Text is linked for quick access

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At-A-Glance BulletinsAt-A-Glance Bulletins

• Mouse-over titles for a quick glance at the bulletins

• Click on the titles to view more of the story

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Submit a New CaseSubmit a New Case

• Contact info defaults from login

• Additional options include requesting to be paged

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Submit a New CaseSubmit a New Case

• Fax Supporting Information

• E-mail a Screen Capture

• Reference the Case Number

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Case HistoryCase History

• Review cases that have been closed in the past 30 days

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Case History SearchCase History Search

• If the case was closed over 30 days ago, use the Search Cases feature

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Download CenterDownload Center

• Improved navigation to previous versions of software

• Quick access to upgrade and download info

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LibraryLibrary

• If we’ve published it, it’s here in the Library!

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LibraryLibrary

• No Dewey decimal system, just point and click on the drawer to find your document

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LibraryLibrary

• Documentation categories: Reference Guides User Guides Technical Guides Setup Guides

Forms & Samples Task Sheets Tech Notes & Helps Release Notes

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Search the SiteSearch the Site

• Using a keyword search, you can search the Library to find the document you need

• Or you can search the website to find just the right information!

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Online Change RequestsOnline Change Requests

• Change Requests can now be submitted online

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Submit Change RequestsSubmit Change Requests

• Fill in form with contact info and detail• Fax or e-mail additional information upon submission

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View Change RequestsView Change Requests

• Select submitted Change Request from list to review detail

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View Change RequestsView Change Requests

• View quote online• Print, sign & fax

“Authorization Form”• Cancel/Reject Quote

online

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Edit Account InformationEdit Account Information

• Change contact information

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Edit Account InformationEdit Account Information

• Update software versions

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For best results …For best results …

• The CRC is best viewed with Internet Explorer 6 and above.  This means that some layout features may not be

completely supported by older browsers.

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Thanks for ViewingThanks for Viewing

Thank you for viewing this introduction to F.W. Davison’s online Customer Resource Center.

For a closer look, please login at

www.fwdco.com