online course prospectusoxfordce.co.uk/download/ocp.pdf · advanced diploma in it, 4 head of the...

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https://onlinecourse.oxfordce.co.uk/register?ut=SF

Oxford College of Education

London Road

High Wycombe

Buckinghamshire

HP11 1EZ

UK

Online Course Prospectus


https://www.facebook.com/oxford.ce.5

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Welcome

Our Principal: Professor Geoffrey Clarke Professor Geoffrey Clarke

The Ph.D. study, M Phil in English Literature, Cert. T.E.F.L, Diploma in Education PGCE, B.A. Hons. Education.

Professor Geoffrey Clarke MPhil has over 40 years’ experience in the education, business and academic field. He is a highly experienced and relevantly qualified Principal.

Prof. Geoffrey Clarke was the Principal of CITEC College in London for 11 year

Head of the Advisory board- Professor Bhusana Premanode

He is a Visiting Professor, Centre for Bio-Inspired Technology, Imperial College London, UK.

❖ Chairman of the Institute of Social and Economic Policy (ISEP), Thailand

❖ Editorial board member of Open Journal of Applied Biosensor And Editorial Board Member of World Journal of Neurology

❖ PhD and DIC in Electrical Engineering, Imperial College London, UK

❖ MPhils (transferred), Imperial College, University of London

❖ PhD and DIC in Bioengineering, Imperial College, University of London, UK

❖ DBA in Finance, Somerset University, Somerset, UK

❖ MM, Sasin of Chulalongkorn University Bangkok, Thailand

Short work summery and experiences:

1- Kings College London- Visiting Lecturer in Information Technology Advanced Database and

Spreadsheet,

2-South Bank University -Visiting Lecturer in Information Technology,

3-Kensington & Chelsea College- Lecturer in Information Technology and Computer Studies

Advanced Diploma in IT,

4- Kensington College of Business Head of Computing- Programme Leader, Senior Lecturer: MSc

Computing: Database Systems Development; Software Development with Java; Future and

Emerging Technologies; Dissertation Supervision. Programme Leader, Lecturer: BSc Applied

Computing: Introduction to Programming; Database Systems;

Geoffrey Noel Branch – Principal


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Dean - Md Sadeque Imam Shaikh

Mr Sadeque Imam Shaikh is a renowned

academic and IT leader in UK having 18

years of teaching experience in different

Universities of UK and Bangladesh. Mr

Shaikh is a Senior Lecturer and Curriculum

Leader of Computing (Academic Head of

Computing Department) at Glyndwr

University London.

He also worked as a Programme Leader of Postgraduate and Undergraduate

Computing programmes at Glyndwr University London for more than six years. He

has been also working as a part time Lecturer of Computing at Chester University

and also worked as a part time Lecturer of B.Sc. and M.Sc. Computing courses at

University of Derby. Before that Mr Shaikh also worked as an assistant Professor

and head of Information and Communication Technology (ICT) and also as a Dean

of the Faculty of Science Engineering & Technology of University of Science &

Technology Chittagong for more than 10 years. He was also the Chief Executive

Editor of the academic journal of the same University.

Beside his teaching position at University, Mr Shaikh has been doing his number

five Postgraduate Course M.Sc. in Cyber Security from University of Oxford as a first

Bangladeshi, which is one of the best cyber security courses around the globe

approved by GCHQ. Mr Shaikh also completed his M.Sc. in Computer Networking

from University of Bedfordshire and M.Sc. in Teaching from Glyndwr University and

Postgraduate Certificate in Higher Education (PGCHE) from the same University. He

also obtained M.Sc. in Computer Science and B.Sc. (Hon’s) in Computer Science

from Bangladesh.

As first Bangladeshi, Mr Shaikh also received "Graduate of the Year Award-2011

(7500 GBP)”from University of Bedfordshire for his outstanding Academic,

Technical and Research Achievements among all the graduates of five years. As a

first Bangladeshi Mr Shaikh also received UK IT Industry top finalist award 2012

(individual excellence award, IT Manager of the year) and also received UK IT

Industry award 2013 finalist (Personal excellence award, IT Consultant of the year)

for his outstanding contributions to UK IT Industry. As a head of Computing

Department of Glyndwr University, he also received the highly commended best

team award among 24 teams of Glyndwr University for his outstanding leadership

as a Programme and Curriculum Leader.


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Just 30 minutes away from Central

London by train.

Spend a day visiting Windsor Castle just 40

minutes away from campus

Our college is situated in High Wycombe,

Buckinghamshire.


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Surrounding

College Campus


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Why Online Course

✓ Location, location, location ✓ A large variety of courses to choose from

✓ It doesn't cost as much

✓ You have better opportunities to concentrate

✓ You can customize your learning environment

✓ Enjoy a flexible schedule

✓ You can learn at your own pace

What is credit?

Credit is a means of quantifying and recognising learning whenever and wherever it is achieved. It can be used as a tool to compare learning achieved in different contexts. Most higher education programmes of study - for example, a BA (Hons) in English - are composed of a number of individual modules (or units). Some programmes of study (normally those which consist of more than one year of study) span a number of levels. Credit can be assigned to individual modules and/or to whole programmes. A number of credits is normally assigned to each module, which indicates the amount of learning undertaken, and a specified credit level indicates the relative depth of learning involved. Together, these are known as the credit value. Credit is awarded once you have successfully completed a module in recognition of the amount and depth of learning which you have achieved. Credits are then accumulated towards the total credit required for a programme of study and a qualification (for example, BA (Hons), MSc and so on). Most institutions that provide higher education programmes of study in England use credit.


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Our Accreditation


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eLearning eLearning courses are designed to be interactive to help learners stayed focused and

engaged on the learning they are faced with. The courses require the learner to perform

small actions within the course, revealing further information, or quiz questions to help

them reflect upon previous course content they have studied. Each of the courses are CPD Accredited and has a Multiple-Choice Question paper at the

end to assess learning.

S.No. Course Name Duration CPD Credits Price (£)

1. Age Verification - e-Learning CPD 1 Hour 1 Credit 10

2. Allergen Awareness - e-Learning CPD 1 Hour 1 Credit 10

3. Anaphylaxis - e-Learning CPD 1 Hour 1 Credit 10

4. Asbestos Awareness - e-Learning CPD 1 Hour 1 Credit 10

5. Asperger Syndrome - e-Learning CPD 1 Hour 1 Credit 10

6. AUASP (Award for Underage Sales Prevention) - e-Learning CPD

1 Hour 1 Credit 10

7. Autism Awareness - e-Learning CPD 1 Hour 1 Credit 10

8. Basic Life Support - e-Learning CPD 1 Hour 1 Credit 10

9. Blood Transfusion - e-Learning CPD 1 Hour 1 Credit 10

10. Bribery Act Awareness - e-Learning CPD 1 Hour 1 Credit 10

11. Bullying and Harassment - e-Learning CPD 1 Hour 1 Credit 10

12. Care Certificate Standard 01: Understand Your Role - e-Learning CPD

1 Hour 1 Credit 10

13. Care Certificate Standard 02: Your Personal Development - e-Learning CPD

1 Hour 1 Credit 10

14. Care Certificate Standard 03: Duty of Care - e-Learning CPD

1 Hour 1 Credit 10

15. Care Certificate Standard 04: Equality and Diversity - e-Learning CPD

1 Hour 1 Credit 10

16. Care Certificate Standard 05: Work in a Person Centred Way - e-Learning CPD

1 Hour 1 Credit 10

17. Care Certificate Standard 06: Communication - e-Learning CPD

1 Hour 1 Credit 10

18. Care Certificate Standard 07: Privacy and Dignity - e-Learning CPD

1 Hour 1 Credit 10

19. Care Certificate Standard 08. Fluids and Nutrition - e-Learning CPD

1 Hour 1 Credit 10

20. Care Certificate Standard 09: Dementia and Cognitive Issues - e-Learning CPD

1 Hour 1 Credit 10

21. Care Certificate Standard 09: Learning Disability Awareness - e-Learning CPD

1 Hour 1 Credit 10

22. Care Certificate Standard 09: Mental Health Awareness - e-Learning CPD

1 Hour 1 Credit 10

23. Care Certificate Standard 10: Safeguarding Adults - e-Learning CPD

1 Hour 1 Credit 10


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24. Care Certificate Standard 11: Safeguarding Children - e-Learning CPD

1 Hour 1 Credit 10

25. Care Certificate Standard 12: Basic Life Support - e-Learning CPD

1 Hour 1 Credit 10

26. Care Certificate Standard 13: Health and Safety - e-Learning CPD

1 Hour 1 Credit 10

27. Care Certificate Standard 14: Handling Information - e-Learning CPD

1 Hour 1 Credit 10

28. Care Certificate Standard 15: Infection Prevention and Control - e-Learning CPD

1 Hour 1 Credit 10

29. Care Planning and Record Keeping - e-Learning CPD

1 Hour 1 Credit 10

30. Carers Awareness - e-Learning CPD 1 Hour 1 Credit 10

31. Catheterisation - e-Learning CPD 1 Hour 1 Credit 10

32. Communication - e-Learning CPD 1 Hour 1 Credit 10

33. Complaints Handling - e-Learning CPD 1 Hour 1 Credit 10

34. Conflict Resolution - e-Learning CPD 1 Hour 1 Credit 10

35. Consent in a Care Environment - e-Learning CPD 1 Hour 1 Credit 10

36. Contracts and Written Statements - e-Learning CPD

1 Hour 1 Credit 10

37. Control and Administration of Medicines Level 3 - e-Learning CPD

2 Hours 2 Credits 10

38. COSHH - e-Learning CPD 1 Hour 1 Credit 10

39. Counter Fraud in the NHS - e-Learning CPD 1 Hour 1 Credit 10

40. Customer Service - e-Learning CPD 1 Hour 1 Credit 10

41. Data Protection - GDPR - e-Learning CPD 1 Hour 1 Credit 10

42. Dementia - An Understanding - e-Learning CPD 1 Hour 1 Credit 10

43. Dementia - Clinical Guidelines - e-Learning CPD 1 Hour 1 Credit 10

44. Dementia - Dealing with Challenging Behaviour - e-Learning CPD

1 Hour 1 Credit 10

45. Dementia - Interventions for Cognitive and Non-Cognitive - e-Learning CPD

1 Hour 1 Credit 10

46. Dementia - Types of Dementia - e-Learning CPD 1 Hour 1 Credit 10

47. Dementia Care Practice Level 3 - e-Learning CPD 2 Hours 2 Credits 10

48. Diabetes Awareness - e-Learning CPD 1 Hour 1 Credit 10

49. Diet And Nutrition - e-Learning CPD 1 Hour 1 Credit 10

50. Dignity and Respect - e-Learning CPD 1 Hour 1 Credit 10

51. Disability Awareness - e-Learning CPD 1 Hour 1 Credit 10

52. Discipline and Grievance - e-Learning CPD 1 Hour 1 Credit 10

53. Display Screen Equipment - e-Learning CPD 1 Hour 1 Credit 10

54. Drug Calculation - e-Learning CPD 1 Hour 1 Credit 10

55. Drugs & Alcohol Awareness - e-Learning CPD 1 Hour 1 Credit 10

56. Duty Of Care - e-Learning CPD 1 Hour 1 Credit 10

57. End of Life - Advanced Care Planning - e-Learning CPD

1 Hour 1 Credit 10

58. End of Life Care- Level 3 - e-Learning CPD 1 Hour 1 Credit 10


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59. Epilepsy Awareness - e-Learning CPD 1 Hour 1 Credit 10

60. Equality and Diversity - e-Learning CPD 1 Hour 1 Credit 10

61. Equality, Diversity and Human Rights - Promoting Understanding - e-Learning CPD

1 Hour 1 Credit 10

62. Falls Prevention - e-Learning CPD 1 Hour 1 Credit 10

63. Fire Safety - e-Learning CPD 1 Hour 1 Credit 10

64. Fire Warden - e-Learning CPD 1 Hour 1 Credit 10

65. First Aid - e-Learning CPD 1 Hour 1 Credit 10

66. First Aid Burns - e-Learning - CPD 1 Hour 1 Credit 10

67. Food Safety Level 1 - e-Learning CPD 1 Hour 1 Credit 10

68. Food Safety Level 2 in Catering - e-Learning CPD 1 Hour 1 Credit 10

69. Food Safety level 2 in Manufacturing - e-Learning CPD

1 Hour 1 Credit 10

70. Food Safety Level 2 in Retail - e-Learning CPD 1 Hour 1 Credit 10

71. Giving and Receiving Feedback - e-Learning CPD 1 Hour 1 Credit 10

72. HACCP - e-Learning CPD 1 Hour 1 Credit 10

73. Handling Redundancy - e-Learning CPD 1 Hour 1 Credit 10

74. Health and Safety - e-Learning CPD 2 Hours 2 Credits 10

75. Infection Control Level 3 - e-Learning CPD 2 Hours 2 Credits 10

76. Infection Prevention and Control - e-Learning CPD 1 Hour 1 Credit 10

77. Infection Prevention and Control for Clinical Staff - e-Learning CPD (PID6) - CSTF Aligned

1 Hour 1 Credit 10

78. Information Governance - e-Learning CPD 1 Hour 1 Credit 10

79. Interview Skills - e-Learning CPD 1 Hour 1 Credit 10

80. Introduction to the Food and Beverage Industry - e-Learning CPD

1 Hour 1 Credit 10

81. Learning Disabilities - e-Learning CPD 1 Hour 1 Credit 10

82. Legionnaires - e-Learning CPD 1 Hour 1 Credit 10

83. Lone Working Essentials - e-Learning CPD 1 Hour 1 Credit 10

84. Managing Conflict - e-Learning CPD 1 Hour 1 Credit 10

85. Managing People - e-Learning CPD 1 Hour 1 Credit 10

86. Managing Risk Minimising Restraint - e-Learning CPD

1 Hour 1 Credit 10

87. Manual Handling of Objects - e-Learning CPD 1 Hour 1 Credit 10

88. Medication Management - e-Learning CPD 1 Hour 1 Credit 10

89. Mental Capacity Act and Deprivation of Liberty Safeguards - e-Learning CPD


90. Mental Health Awareness - e-Learning CPD 1 Hour 1 Credit 10

91. Mentoring for Mentors - e-Learning CPD 1 Hour 1 Credit 10

92. Money Laundering Awareness - e-Learning CPD 1 Hour 1 Credit 10

93. Moving and Handling of People - e-Learning CPD 1 Hour 1 Credit 10

94. Nutrition Awareness - e-Learning CPD 1 Hour 1 Credit 10

95. Paediatric First Aid - Level 3 Theory - e-Learning CPD


96. Palliative and End of Life Care - e-Learning CPD 1 Hour 1 Credit 10


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97. Pay and reward - e-Learning CPD 1 Hour 1 Credit 10

98. Performance Management - e-Learning CPD 1 Hour 1 Credit 10

99. Person Centered Care Level 2 - e-Learning CPD 1 Hour 1 Credit 10

100. Preparing To Work In Care Level 2 - e-Learning CPD

1 Hour 1 Credit 10

101. Pressure Ulcer Prevention (Acute & Community Setting) - e-Learning

1 Hour 1 Credit 10

102. Preventing Radicalisation - e-Learning CPD - CSTF Aligned

1 Hour 1 Credit 10

103. Reablement - e-Learning CPD 1 Hour 1 Credit 10

104. RIDDOR - e-Learning CPD 1 Hour 1 Credit 10

105. Risk Assessment and Management in Care Level 3 - e-Learning CPD


106. Safeguarding Children - e-Learning CPD 1 Hour 1 Credit 10

107. Safeguarding Children Practice Level 3 - e-Learning CPD


108. Safeguarding of Vulnerable Adults - e-Learning CPD

1 Hour 1 Credit 10

109. SALPS (Scottish Award for Licensed Premises Staff) - e-Learning CPD

1 Hour 1 Credit 10

110. Seizures - e-Learning CPD 1 Hour 1 Credit 10

111. Self Harm - e-Learning CPD 1 Hour 1 Credit 10

112. Slips, Trips and Falls: Healthcare - e-Learning CPD 1 Hour 1 Credit 10

113. Slips, Trips and Falls: Hospitality - e-Learning CPD 1 Hour 1 Credit 10

114. Staff Appraisal Skills - e-Learning CPD 1 Hour 1 Credit 10

115. Starting work - e-Learning CPD 1 Hour 1 Credit 10

116. Stress Awareness - e-Learning CPD 1 Hour 1 Credit 10

117. Stroke Awareness - e-Learning CPD 1 Hour 1 Credit 10

118. Substance Misuse Awareness Level 3 - e-Learning CPD


119. Supervising Food Safety â€“ Level 3 Award - e-Learning CPD


120. Time Management - e-Learning CPD 1 Hour 1 Credit 10

121. Tissue Viability - An Introduction - e-Learning CPD 1 Hour 1 Credit 10

122. Tissue Viability - Assessment and Treatment of Wound - e-Learning CPD

1 Hour 1 Credit 10

123. Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment - e-Learning CPD

1 Hour 1 Credit 10

124. Tissue Viability - Wound Bed Preparation - e-Learning CPD

1 Hour 1 Credit 10

125. Tissue Viability - Wound Types - e-Learning CPD 1 Hour 1 Credit 10

126. Understand Your Role - e-Learning CPD 1 Hour 1 Credit 10

127. Venipuncture - Level 3 Theory - e-Learning CPD 1 Hour 1 Credit 10

128. Verification of Death - e-Learning CPD 1 Hour 1 Credit 10

129. Work at Heights - e-Learning CPD 1 Hour 1 Credit 10

130. Work in a Person Centered Way - e-Learning CPD 1 Hour 1 Credit 10


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131. Working Time and Holidays - e-Learning CPD 1 Hour 1 Credit 10

132. Your Healthcare Career - e-Learning CPD 1 Hour 1 Credit 10

133. Your Personal Development - e-Learning CPD 1 Hour 1 Credit 10

E BOOK

e-Books are electronic versions of Distance Learning Workbooks, usually in PDF form,

which can be read on a computer, a laptop, or a specifically designed handheld device,

for example tablets. They are text-based courses that appeal to learners who prefer to

learn through reading.

Each of the courses are CPD Accredited and has a Multiple-Choice Question paper at the


S.No. Course Name Duration CPD Credits

Price (£)

1 Accounting Skills for New Supervisors - e-Book 2 Hours 2 Credits 10

2 Active Listening - e-Book 2 Hours 2 Credits 10

3 Advanced Project Management - e-Book 2 Hours 2 Credits 10

4 Advanced Writing Skills - e-Book 2 Hours 2 Credits 10

5 Anger Management - Understanding Anger - e-Book


6 Basic Business Management - Boot Camp for Business Owners - e-Book


7 Basic Internet Marketing - e-Book 3 Hours 3 Credits 10

8 Beyond Workplace Politics - e-Book 2 Hours 2 Credits 10

9 Body Language - Reading Body Language as a Sales Tool - e-Book


10 Branding - Creating and Managing Your Corporate Brand - e-Book


11 Budgets and Managing Money - e-Book 3 Hours 3 Credits 10

12 Building a Brand on Social Media - e-Book 1 Hour 1 Credit 10

13 Building a Consulting Business - e-Book 2 Hours 2 Credits 10

14 Building an Online Business - e-Book 1 Hour 1 Credit 10

15 Building Relationships for Success in Sales - e-Book 1 Hour 1 Credit 10

16 Building Your Self Esteem and Assertiveness Skills - e-Book


17 Bullying in the Workplace - e-Book 2 Hours 2 Credits 10

18 Business Ethics for the Office - e-Book 2 Hours 2 Credits 10

19 Business Etiquette - Gaining That Extra Edge - e-Book


20 Business Leadership - Becoming Management Material - e-Book



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21 Business Process Management - e-Book 2 Hours 2 Credits 10

22 Business Succession Planning - Developing and Maintaining a Succession Plan - e-Book


23 Business Writing That Works - e-Book 2 Hours 2 Credits 10

24 Call Centre Training - Sales and Customer Service Training for Call Centre Agents - e-Book


25 Change Management - Change and How to Deal With It - e-Book


26 Coaching and Mentoring - e-Book 2 Hours 2 Credits 10

27 Communication Strategies - e-Book 3 Hours 3 Credits 10

28 Communications for Small Business Owners - e-Book


29 Conducting Effective Performance Reviews - e-Book


30 Conference and Event Management - e-Book 3 Hours 3 Credits 10

31 Conflict Resolution - Dealing With Difficult People - e-Book


32 Conflict Resolution - Getting Along In The Workplace - e-Book


33 Conquering Your Fear of Speaking in Public - e-Book


34 Continuous Improvement with Lean - e-Book 2 Hours 2 Credits 10

35 Conversational Leadership - e-Book 2 Hours 2 Credits 10

36 COSHH - e-Book 1 Hour 1 Credit 10

37 Creating a Dynamite Job Portfolio - e-Book 1 Hour 1 Credit 10

38 Creating a Google AdWords Campaign - e-Book 1 Hour 1 Credit 10

39 Creating a Positive Work Environment - e-Book 2 Hours 2 Credits 10

40 Creating a Top-Notch Talent Management Programme - e-Book


41 Creating Winning Proposals - e-Book 2 Hours 2 Credits 10

42 Creative Thinking and Innovation - e-Book 2 Hours 2 Credits 10

43 Crisis Management - e-Book 2 Hours 2 Credits 10

44 Critical Thinking - e-Book 2 Hours 2 Credits 10

45 CRM - An Introduction to Customer Relationship Management - e-Book


46 Customer Service Training - Critical Elements of Customer Service - e-Book


47 Customer Service Training - Managing Customer Service - e-Book


48 Data Protection - GDPR - e-Book 1 Hour 1 Credit 10

49 Dealing with the Media - Creating a positive working relationship - e-Book


50 Delegation - The Art Of Delegating Effectively - e-Book


51 Developing a Lunch and Learn Programme - e-Book 1 Hour 1 Credit 10

52 Developing a Safety Procedures Manual - e-Book 2 Hours 2 Credits 10

53 Developing a Training Needs Analysis - e-Book 2 Hours 2 Credits 10


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54 Developing Your Executive Presence - e-Book 2 Hours 2 Credits 10

55 Developing Your Training Programme - e-Book 2 Hours 2 Credits 10

56 Diversity Training - Celebrating Diversity in the Workplace - e-Book


57 Dynamite Sales Presentations - e-Book 2 Hours 2 Credits 10

58 E-Commerce Management - e-Book 3 Hours 3 Credits 10

59 Effective Planning and Scheduling - e-Book 2 Hours 2 Credits 10

60 Emotional Intelligence (One Day) - e-Book 2 Hours 2 Credits 10

61 Employee Accountability - e-Book 2 Hours 2 Credits 10

62 Employee Dispute Resolution - Mediation through Peer Review - e-Book


63 Encouraging Sustainability and Social Responsibility in Business - e-Book

1 Hour 1 Credit 10

64 End of Life Care - Advanced Planning - e-Book 1 Hour 1 Credit 10

65 Entrepreneurship 101 - e-Book 2 Hours 2 Credits 10

66 Environmental Sustainability - A Practical Approach to Greening Your Organisation - e-Book

1 Hour 1 Credit 10

67 Facilitation Skills - e-Book 3 Hours 3 Credits 10

68 Fire Safety - e-Book 1 Hour 1 Credit 10

69 Food Safety Level 2 in Retail - e-Book 1 Hour 1 Credit 10

70 Generation Gap - Closing the Generation Gap in the Workplace - e-Book


71 Getting Stuff Done - Personal Development Boot Camp - e-Book


72 Giving Effective Feedback - e-Book 2 Hours 2 Credits 10

73 Global Business Strategies - e-Book 2 Hours 2 Credits 10

74 Goal Setting - e-Book 2 Hours 2 Credits 10

75 High Reliability Organisations - e-Book 1 Hour 1 Credit 10

76 Hiring for Success - Behavioural Interviewing Techniques - e-Book


77 Human Resources Training - HR for the Non-HR Manager - e-Book


78 Infection Prevention and Control - e-Book 1 Hour 1 Credit 10

79 Influence and Persuasion - e-Book 1 Hour 1 Credit 10

80 Intermediate Project Management - e-Book 3 Hours 3 Credits 10

81 Intrapreneurship - e-Book 1 Hour 1 Credit 10

82 Introduction to E-Mail Marketing - e-Book 1 Hour 1 Credit 10

83 Introduction to Neuro Linguistic Programming - e-Book

1 Hour 1 Credit 10

84 Inventory Management - The Nuts and Bolts - e-Book


85 Kickstarting Your Business with Crowdsourcing - e-Book

1 Hour 1 Credit 10

86 Knowledge Management - e-Book 1 Hour 1 Credit 10

87 Leadership Skills for Supervisors - Communication, Coaching, and Conflict - e-Book



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88 Lean Process Improvement - e-Book 3 Hours 3 Credits 10

89 Logistics and Supply Chain Management - e-Book 3 Hours 3 Credits 10

90 Making Training Stick - e-Book 1 Hour 1 Credit 10

91 Managing Across Cultures - e-Book 1 Hour 1 Credit 10

92 Managing Difficult Conversations - e-Book 1 Hour 1 Credit 10

93 Managing Pressure and Maintaining Balance - e-Book

1 Hour 1 Credit 10

94 Marketing and Sales - e-Book 2 Hours 2 Credits 10

95 Marketing for Small Businesses - e-Book 1 Hour 1 Credit 10

96 Marketing with Social Media - e-Book 2 Hours 2 Credits 10

97 Mastering the Interview - e-Book 1 Hour 1 Credit 10

98 Measuring Training Results - e-Book 1 Hour 1 Credit 10

99 Meeting Management - The Art of Making Meetings Work - e-Book

1 Hour 1 Credit 10

100 Motivation Training - Motivating Your Workforce - e-Book

1 Hour 1 Credit 10

101 Negotiating for Results - e-Book 2 Hours 2 Credits 10

102 Networking for Success - e-Book 2 Hours 2 Credits 10

103 NLP Tools for Real Life - e-Book 1 Hour 1 Credit 10

104 Onboarding â€“ The Essential Rules for a Successful Onboarding Programme - e-Book


105 Orientation Handbook - Getting Employees Off to a Good Start - e-Book


106 Overcoming Objections to Nail the Sale - e-Book 2 Hours 2 Credits 10

107 Performance Management - Managing Employee Performance - e-Book

1 Hour 1 Credit 10

108 Personal Brand: Maximising Personal Impact - e-Book


109 Planning for Workplace Safety - e-Book 1 Hour 1 Credit 10

110 Problem Solving & Decision Making - e-Book 2 Hours 2 Credits 10

111 Process Improvement with Gap Analysis - e-Book 1 Hour 1 Credit 10

112 Project Management - All You Need to Know - e-Book

1 Hour 1 Credit 10

113 Project Management - Fundamentals - e-Book 2 Hours 2 Credits 10

114 Project Management Training - Understanding Project Management - e-Book


115 Prospecting for Leads like a Pro - e-Book 2 Hours 2 Credits 10

116 Public Relations Boot Camp - e-Book 2 Hours 2 Credits 10

117 Public Speaking - Presentation Survival School - e-Book

1 Hour 1 Credit 10

118 Public Speaking - Speaking Under Pressure - e-Book 2 Hours 2 Credits 10

119 Purchasing and Procurement Basics - e-Book 1 Hour 1 Credit 10

120 Research Skills - e-Book 2 Hours 2 Credits 10

121 Risk Management - e-Book 2 Hours 2 Credits 10

122 Safety in the Workplace - e-Book 2 Hours 2 Credits 10

123 Self-Leadership - e-Book 1 Hour 1 Credit 10


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124 Selling Smarter - e-Book 2 Hours 2 Credits 10

125 Six Sigma - Entering the Dojo - e-Book 1 Hour 1 Credit 10

126 Skills for the Administrative Assistant - e-Book 3 Hours 3 Credits 10

127 Social Selling for Small Businesses - e-Book 2 Hours 2 Credits 10

128 Strategic Planning - e-Book 2 Hours 2 Credits 10

129 Stress Management - e-Book 2 Hours 2 Credits 10

130 Survival Skills for the New Trainer - e-Book 2 Hours 2 Credits 10

131 Team Building - Developing High Performance Teams - e-Book


132 Telemarketing - Using the Telephone as a Sales Tool - e-Book


133 The ABCs of Supervising Others - e-Book 2 Hours 2 Credits 10

134 The Minute Taker's Workshop - e-Book 2 Hours 2 Credits 10

135 The Practical Trainer - e-Book 3 Hours 3 Credits 10

136 The Professional Supervisor - e-Book 3 Hours 3 Credits 10

137 Time Management - Get Organised for Peak Performance - e-Book


138 Tough Topics - Talking to Employees about Personal Hygiene - e-Book


139 Trade Shows - Getting the Most Out Of Your Trade Show Experience - e-Book

1 Hour 1 Credit 10

140 Training with Visual Storytelling - e-Book 1 Hour 1 Credit 10

141 Transgender Employees - Creating an Inclusive Work Community - e-Book

1 Hour 1 Credit 10

142 Using Activities to Make Training Fun - e-Book 2 Hours 2 Credits 10

143 Working Smarter - Using Technology to your Advantage - e-Book


144 Workplace Ergonomics - Injury Prevention Through Ergonomics - e-Book


145 Workplace Harassment - What It is and What to Do About It - e-Book


146 Workplace Success - Seven Key Skills you'll Need - e-Book


147 Workplace Violence - How to Manage Anger and Violence in the Workplace - e-Book


148 Workplace Wellness - e-Book 2 Hours 2 Credits 10

149 Writing a Business Plan - e-Book 2 Hours 2 Credits 10

150 Writing for the Web - e-Book 1 Hour 1 Credit 10

151 Writing Reports and Proposals - e-Book 2 Hours 2 Credits 10


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DISTANCE LEARNING

Distance Learning courses are ordered through the platform and the workbooks are

printed and posted directed to the delivery address provided. The course can be studied

at the learner’s leisure, with various reflective activities through the courses to help

them retain their learning. The benefit of this type of learning is that the learner is able

to keep the workbook for future reference. Each of the courses are CPD Accredited and has a Multiple-Choice Question paper at the

end to assess learning, which is completed online via the Psittacus Platform. Learners

will be provided with a bespoke ‘Activation’ code within their workbook that will provide

them with instructions of how to register and retrieve their final course assessment.

S.NO. Course Name Duration CPD Credits Price (£)

1 Accounting Skills for New Supervisors - Distance Learning CPD


2 Active Listening - Distance Learning CPD 3 Hours 3 Credits 49

3 Advanced Writing Skills - Distance Learning CPD


4 Anger Management - Understanding Anger - Distance Learning CPD


5 Beyond Workplace Politics - Distance Learning CPD


6 Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD


7 Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD


8 Budgets and Managing Money - Distance Learning CPD

1 Hour 1 Credit 49

9 Building a Brand on Social Media - Distance Learning CPD


10 Building a Consulting Business - Distance Learning CPD

1 Hour 1 Credit 49

11 Building Relationships for Success in Sales - Distance Learning CPD


12 Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD


13 Bullying in the Workplace - Distance Learning CPD

1 Hour 1 Credit 49

14 Business Ethics for the Office - Distance Learning CPD


15 Business Etiquette - Gaining That Extra Edge - Distance Learning CPD


16 Business Leadership - Becoming Management Material - Distance Learning CPD



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17 Business Process Management - Distance Learning CPD


18 Business Succession Planning - Developing and Maintaining a Succession Plan - Distance

Learning CPD


19 Business Writing That Works - Distance Learning CPD


20 Call Centre Training - Sales and Customer Service Training for Call Centre Agents -

Distance Learning CPD


21 Coaching and Mentoring - Distance Learning CPD


22 Communication Strategies - Distance Learning CPD


23 Communications for Small Business Owners - Distance Learning CPD


24 Conducting Effective Performance Reviews - Distance Learning CPD


25 Conference and Event Management - Distance Learning CPD


26 Conflict Resolution - Dealing With Difficult People - Distance Learning CPD


27 Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD


28 Conquering Your Fear of Speaking in Public - Distance Learning CPD


29 Continuous Improvement with Lean - Distance Learning CPD


30 Conversational Leadership - Distance Learning CPD


31 Creating a Dynamite Job Portfolio - Distance Learning CPD


32 Creating a Google AdWords Campaign - Distance Learning CPD


33 Creating a Positive Work Environment - Distance Learning CPD


34 Creating a Top-Notch Talent Management Programme - Distance Learning CPD


35 Creating Winning Proposals - Distance Learning CPD


36 Creative Thinking and Innovation - Distance Learning CPD

1 Hour 1 Credit 49

37 Crisis Management - Distance Learning CPD 3 Hours 3 Credits 49

38 Critical Thinking - Distance Learning CPD 3 Hours 3 Credits 49

39 CRM - An Introduction to Customer Relationship Management - Distance Learning

CPD


40 Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD



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41 Customer Service Training - Managing Customer Service - Distance Learning CPD


42 Delegation - The Art Of Delegating Effectively - Distance Learning CPD


43 Developing a Lunch and Learn Programme - Distance Learning CPD


44 Developing a Safety Procedures Manual - Distance Learning CPD


45 Developing a Training Needs Analysis - Distance Learning CPD


46 Developing Your Executive Presence - Distance Learning CPD


47 Developing Your Training Programme - Distance Learning CPD


48 Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD


49 Dynamite Sales Presentations - Distance Learning CPD


50 E-Commerce Management - Distance Learning CPD

1 Hour 1 Credit 49

51 Effective Planning and Scheduling - Distance Learning CPD


52 Emotional Intelligence (One Day) - Distance Learning CPD


53 Employee Accountability - Distance Learning CPD


54 Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD


55 Encouraging Sustainability and Social Responsibility in Business - Distance Learning

CPD


56 Entrepreneurship 101 - Distance Learning CPD 3 Hours 3 Credits 49

57 Environmental Sustainability - A Practical Approach to Greening Your Organization -



58 Facilitation Skills - Distance Learning CPD 4 Hours 4 Credits 49

59 Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD


60 Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD


61 Giving Effective Feedback - Distance Learning CPD


62 Global Business Strategies - Distance Learning CPD


63 Goal Setting - Distance Learning CPD 3 Hours 3 Credits 49

64 Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD


65 Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD



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66 Influence and Persuasion - Distance Learning CPD


67 Intermediate Project Management - Distance Learning CPD


68 Intrapreneurship - Distance Learning CPD 2 Hours 2 Credits 49

69 Introduction to E-Mail Marketing - Distance Learning CPD


70 Introduction to Neuro Linguistic Programming - Distance Learning CPD


71 Inventory Management - The Nuts and Bolts - Distance Learning CPD


72 Kickstarting Your Business with Crowdsourcing - Distance Learning CPD


73 Knowledge Management - Distance Learning CPD


74 Leadership Skills for Supervisors - Communication, Coaching, and Conflict -



75 Lean Process Improvement - Distance Learning CPD

1 Hour 1 Credit 49

76 Logistics and Supply Chain Management - Distance Learning CPD


77 Making Training Stick - Distance Learning CPD 1 Hour 1 Credit 49

78 Managing Across Cultures - Distance Learning CPD

1 Hour 1 Credit 49

79 Managing Difficult Conversations - Distance Learning CPD


80 Managing Pressure and Maintaining Balance - Distance Learning CPD

1 Hour 1 Credit 49

81 Marketing and Sales - Distance Learning CPD 2 Hours 2 Credits 49

82 Marketing for Small Businesses - Distance Learning CPD


83 Marketing with Social Media - Distance Learning CPD

1 Hour 1 Credit 49

84 Mastering the Interview - Distance Learning CPD

1 Hour 1 Credit 49

85 Measuring Training Results - Distance Learning CPD


86 Meeting Management - The Art of Making Meetings Work - Distance Learning CPD

1 Hour 1 Credit 49

87 Motivation Training - Motivating Your Workforce - Distance Learning CPD


88 Negotiating for Results - Distance Learning CPD

1 Hour 1 Credit 49

89 Networking for Success - Distance Learning CPD


90 NLP Tools for Real Life - Distance Learning CPD 2 Hours 2 Credits 49

91 Onboarding â€“ The Essential Rules for a Successful Onboarding Programme - Distance

Learning CPD



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92 Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD


93 Overcoming Objections to Nail the Sale - Distance Learning CPD


94 Performance Management - Managing Employee Performance - Distance Learning

CPD


95 Personal Brand Maximising Personal Impact - Distance Learning CPD


96 Planning for Workplace Safety - Distance Learning CPD


97 Problem Solving & Decision Making - Distance Learning CPD


98 Process Improvement with Gap Analysis - Distance Learning CPD


99 Project Management - All You Need to Know - Distance Learning CPD


100 Project Management Fundamentals - Distance Learning CPD


101 Project Management Training - Understanding Project Management - Distance Learning CPD


102 Project Planning All You Need to Know - Distance Learning CPD

1 Hour 1 Credit 49

103 Prospecting for Leads like a Pro - Distance Learning CPD


104 Public Relations Boot Camp - Distance Learning CPD


105 Public Speaking - Presentation Survival School - Distance Learning CPD


106 Public Speaking - Speaking Under Pressure - Distance Learning CPD

1 Hour 1 Credit 49

107 Purchasing and Procurement Basics - Distance Learning CPD


108 Research Skills - Distance Learning CPD 3 Hours 3 Credits 49

109 Risk Management - Distance Learning CPD 3 Hours 3 Credits 49

110 Safety in the Workplace - Distance Learning CPD


111 Self-Leadership - Distance Learning CPD 3 Hours 3 Credits 49

112 Selling Smarter - Distance Learning CPD 3 Hours 3 Credits 49

113 Six Sigma Entering the Dojo - Distance Learning CPD


114 Skills for the Administrative Assistant - Distance Learning CPD


115 Social Selling for Small Businesses - Distance Learning CPD


116 Strategic Planning - Distance Learning CPD 1 Hour 1 Credit 49

117 Stress Management - Distance Learning CPD 1 Hour 1 Credit 49

118 Survival Skills for the New Trainer - Distance Learning CPD



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119 Team Building - Developing High Performance Teams - Distance Learning CPD


120 Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD


121 The ABCs of Supervising Others - Distance Learning CPD


122 The Minute Taker's Workshop - Distance Learning CPD


123 The Practical Trainer - Distance Learning CPD 4 Hours 4 Credits 49

124 The Professional Supervisor - Distance Learning CPD


125 Time Management - Get Organised for Peak Performance - Distance Learning CPD


126 Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD


127 Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning

CPD


128 Training with Visual Storytelling - Distance Learning CPD


129 Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD


130 Using Activities to Make Training Fun - Distance Learning CPD


131 Working Smarter - Using Technology to your Advantage - Distance Learning CPD


132 Workplace Ergonomics - Injury Prevention Through Ergonomics - Distance Learning CPD


133 Workplace Harassment - What It is and What to Do About It - Distance Learning CPD


134 Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD


135 Workplace Violence - How to Manage Anger and Violence in the Workplace - Distance

Learning CPD


136 Workplace Wellness - Distance Learning CPD 3 Hours 3 Credits 49

137 Writing a Business Plan - Distance Learning CPD


138 Writing for the Web - Distance Learning CPD 2 Hours 2 Credits 49

139 Writing Reports and Proposals - Distance Learning CPD



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VIDEO CPD COURSE

Video learning is a useful alternative to e-learning as videos can be shown to large

groups of people, which can be very useful in classroom-based learning and work-based

courses. The other advantage of video learning is that for some learners, images can better

engage with them; traditional e-Learning or e-Books can be seen as “boring” for some

learners. Video learning can solve this problem by making learning more fun and easier

to retain. Each of the courses is CPD Accredited and has a Multiple-Choice Question paper at the


S.NO. Course Name Duration Duration Price (£)

1 Awareness of Mental Health, Dementia & Learning Disability - Video CPD

1 Hour 1 Credit 10

2 Cancer Awareness - Video CPD 1 Hour 1 Credit 10

3 Caring For Dying People - Video CPD 1 Hour 1 Credit 10

4 Communication - Video CPD 1 Hour 1 Credit 10

5 Diabetes Awareness - Video CPD 1 Hour 1 Credit 10

6 Dignity and Respect - Video CPD 1 Hour 1 Credit 10

7 Duty of Care - Video CPD 1 Hour 1 Credit 10

8 Equality, Diversity and Inclusion - Video CPD 1 Hour 1 Credit 10

9 Essential First Aid - Video CPD 1 Hour 1 Credit 10

10 Fire Safety Awareness - Video CPD 1 Hour 1 Credit 10

11 Fluids and Nutrition - Video CPD 1 Hour 1 Credit 10

12 Handling Information - Video CPD 1 Hour 1 Credit 10

13 Health and Safety - Video CPD 1 Hour 1 Credit 10

14 Infection Prevention & Control - Video CPD 1 Hour 1 Credit 10

15 Medication - Video CPD 1 Hour 1 Credit 10

16 Mental Capacity Act - Video CPD 1 Hour 1 Credit 10

17 Moving & Positioning - Video CPD 1 Hour 1 Credit 10

18 Person Centred Care - Video CPD 1 Hour 1 Credit 10

19 Risk Assessment - Video CPD 1 Hour 1 Credit 10

20 Safeguarding Adults - Video CPD 1 Hour 1 Credit 10

21 Safeguarding Children - Video CPD 1 Hour 1 Credit 10

22 Your Personal Development - Video CPD 1 Hour 1 Credit 10

23 Your Role - Video CPD 1 Hour 1 Credit 10


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PACKAGE

S.NO Course Name Duration CPD Credits Price (£)

1 CARE CERTIFICATE - FULL PACKAGE 17 Hours 17 Credits 49

2 Core Skills Framework Compliance Package 19 Hours 19 Credits 49


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Course Content

SN Course details Page number

1 Accounting E-learning Distance learning

27

2 Business E-book, Distance learning

28

3 Communications E-book, E-learning Distance learning

38

4 Compliance Packages

42

5 Customer Services E-book, E-learning Distance learning

43

6 Development E-book, E-learning Video CPD Distance learning

46

7 Healthcare E-book, E-learning Video CPD Packages

56

8 Health & Safety E-learning Distance learning

78

9 Hospitality E-book, E-learning

84

10 Human Resources E-book, Distance learning

85

11 Leadership E-book,

90

12 Management 94


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E-book E-learning

13 Policies & Procedures E-book, E-learning Distance learning

112

14 Sales E-book,

117

15 Social Media E-book Distance learning

121

16 Workplace E-book, E-learning Distance learning

122


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Accounting

E-learning CPD courses:

Money Laundering Awareness

Our online Money Laundering Awareness course shows users how to assess the risk of money laundering in

their business, report suspicious transactions or activities, what the everyday responsibilities under the money

laundering regulations are and the measures that can be taken to protect businesses against the risk of money

laundering.

Distance learning CPD courses:

Accounting Skills for New Supervisors Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However,

these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a

supervisor. Even better, financial terms are not as scary as they seem! This course will give new supervisors the accounting

skills they need for things to go smoothly.


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Business

E-Book courses:

Building a Brand on Social Media

Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that

your brand has a definitive, consistent, and responsive presence. Whether you’re looking to build a brand from scratch, or

strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social

media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience,

and evaluate and revise your strategy.

Building a Consulting Business Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is

constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift,

consultants have more opportunities than ever before. This course will show you how to build a business as a consultant.

Building an Online Business The Internet has changed the way that we work, live, shop, and play. You can take advantage of this new way of doing

business whether you want to set up a part-time venture or create the next million-pound company. This one-day course

will give you everything that you need to build a successful online business.


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Business Ethics for the Office What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one

person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision

you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical

dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look

at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies

so that you can practice making decisions in a safe environment

Business Etiquette – Gaining That Extra Edge

If you’ve ever had an awkward moment where: You aren’t sure which fork to use, you don’t know which side plate is yours,

You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how

agonising such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes

you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an

extra edge in areas that you may not have given a lot of thought of until now.

Business Process Management Business process management helps organisations leverage processes to achieve their goals and be successful. Once

processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the

goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a

competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce participants

to business process management. Students will learn how business processes can help improve their company’s bottom

line by providing a higher level of quality and consistency for customers.

Business Succession Planning - Developing and Maintaining a Succession Plan Change is a hallmark of today’s business world. Our workforce is constantly changing – people come and go and move into

new roles within the company. Succession planning can help you make the most of that change by ensuring that when

someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and

maintaining a succession plan.


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Business Writing That Works We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that

changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call

can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good

writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about

your own writing. This course will give participants the tools to become better writers.

Business Leadership – Becoming Management Material

This course is a tool for your leadership development. It is designed to help you create and accomplish your personal best,

and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path,

and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way

that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances,

improve their colleagues, and align the ambitions of the many with the needs of the organisation. What makes for a great

leader? Is it something to do with inward characteristics, such as confidence and focus? Is it more about outward presence,

including charm and compassion? Or is it about the ability to create a vision and get others to commit to it? The answer is

all of the above. By accepting the challenge to lead, you come to realise that the only limits are those you place on

yourself.

Encouraging Sustainability and Social Responsibility in

Business The ideas behind encouraging sustainability and social responsibility in business seem noble, as organisations

commit to creating optimal circumstances for people to live and work. The reality is that every company, whether it is a

micro-business or a large multinational corporation, can take steps to create sustainable, socially responsible environments

that contribute to positive workplaces, communities, and futures.

Entrepreneurship 101

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re

passionate about? Millions of people around the world are living that dream and running their own business. This course

will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps

of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial

journey.


https://oxfordcollegeofeducation.psittacus-ble.co.uk/purchasing/cat/ebook/3


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Kickstarting Your Business with Crowdsourcing

Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep

on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including

microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth.

Writing for The Web

Writing Reports and Proposals

Distance Learning CPD courses:

Branding - Creating and Managing Your Corporate Brand Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good

brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul

of your product and offer a promise that you can live up to. This course will get you started on the road to creating a

perfect brand.

Building a Brand on Social Media Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that

your brand has a definitive, consistent, and responsive presence. Whether you’re looking to build a brand from scratch, or

strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social

media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience,

and evaluate and revise your strategy.



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Building a Consulting Business Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is

constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift,

consultants have more opportunities than ever before. This course will show you how to build a business as a consultant.

Building Relationships for Success in Sales No one questions that making friends is a good thing. In this workshop, participants will discover that the business of

business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic

friendships will make or break any business, no matter how big and no matter what kind of market.






so that you can practice making decisions in a safe environment.

Business Etiquette - Gaining That Extra Edge If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours,

You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how

agonising such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes

you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an

extra edge in areas that you may not have given a lot of thought of until now.


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Business Leadership - Becoming Management Material This course is a tool for your leadership development. It is designed to help you create and accomplish your personal best,







all of the above. By accepting the challenge to lead, you come to realize that the only limits are those you place on

yourself.

Business Process Management Business process management helps organisations leverage processes to achieve their goals and be successful. Once

processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the

goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a

competitive edge, while increasing productivity and efficiency and decreasing costs. This course will introduce participants

to business process management. Students will learn how business processes can help improve their company’s bottom

line by providing a higher level of quality and consistency for customers.

Business Succession Planning - Developing and Maintaining

Change is a hallmark of today’s business world. Our workforce is constantly changing – people come and go and move into

new roles within the company. Succession planning can help you make the most of that change by ensuring that when

someone leaves, there is someone new to take their place. This course will help you teach the basics about creating and

maintaining a succession plan.

Business Writing That Works We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that

changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call

can’t. In business writing, the language is concrete, the point of view is clear, and the points are well expressed.


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Creating a Google AdWords Campaign Many companies advertise with pay per click ads. This course focuses on the largest machine available: Google AdWords.

In this one-day course, participants will learn how Google AdWords work, what pay per click means, the importance of

correctly setting an AdWords budget, how to select keywords and set up ad groups, how to design a compelling ad, and

how to make adjustments to increase success.

Creating a Positive Work Environment Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is

important for the productivity of a company, but it is also important to us personally. Our emotional and physical health

can be improved by working in a positive work environment. We should wake up each morning wanting to go to work - not

trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work.

As an employee or a leader within a company you have a responsibility to create and maintain a positive work

environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a

companywide reality you can seek to provide this type of environment for your department/ division or those within your

sphere of influence. This course will give you tools to be able to create the type of company environment that you crave

through building and nurturing effective workplace relationships.

Creating a Top-Notch Talent Management Program Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having

the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course

will provide you with just what it takes to have the right people ready. It will help you create a program to measure the

talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your

organisation by teaching you how to apply the most current research and adapt your organisation to the ever-changing

marketplaces.

Creating Winning Proposals Proposals are persuasive documents that are fundamental tools in organizational funding and output. This course will look

at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This

will include several tips and techniques to increase the potential success of your proposals. An important but often

overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built

on honesty. Potential projects must be a good fit for your organisation and your organisation must be ready to do the work

contained in the proposal. The most successful proposals are going to be those that fulfil the mission and values of your

organisation and that of the funding agencies as well!


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Creative Thinking and Innovation Creative thinking and innovation are vital components in both our personal and professional lives. However, many people

feel as though they are lacking in creativity. What most of us do not recognize is that we are creative daily, whether it’s

picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally

be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to

be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it

is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your

own creative potential is a process.

Global Business Strategies Opportunities to take a regional business into the global market make it possible to strategically, smartly, and profitably

accomplish more than you can by staying local. To prepare, you need to set your business up for success by being open to

learning, to applying new ideas, and to continually reviewing how you can create success in the global market. Topics such

as trade financing, regulatory considerations, international business planning, sustainability, and much more are included

in this three-day course. The materials here are well suited for small and medium sized business leaders as they prepare to

take their company into the global marketplace.

Kickstarting Your Business with Crowdsourcing Today’s fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep

on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing (including

microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding) to kickstart your business’ growth.


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Personal Brand Maximising Personal Impact Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with

the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration of the type of

impact we want to have in life and work. Participants will consider and define the influence that they can have on their life

and work. They will also learn skills for success and how to create those circumstances.

Research Skills In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re

doing research for an important project, report, or proposal, how do you find information that you can count on? This

course will teach you how to research any topic using several different tools. We will start with basic techniques, such as

reading, memory recall, note-taking, and planning. We will also talk about creating different kinds of outlines for different

stages of your project, and how to move from the outline to actual writing, editing, and polishing. Most importantly, we

will talk about how to use all kinds of sources, including a library’s Dewey Decimal System, journals, and the Internet. After

you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a

compelling, accurate piece of writing.

Strategic Planning If you and the people who work with you don’t understand where the company is going, they may all develop their own

priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a

strategic plan complete with the organisation's values, vision, and mission. Then, there’s the challenge of bringing these

principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and

get people where you want to.


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Trade Shows - Getting the Most Out Of Your Trade Show Experience Most companies spend huge amounts of time and money designing, construction, outfitting, transporting, and setting up

their trade show booth. This course aims to have you understand some of the basic skills that would allow you to get the

most out of your trade show experience. The course will start by looking at who attends trade shows and why they are

there. It will explore a number of things that should be done before the show even starts, including setting trade show

goals, understanding your company, and developing good trade show introductions. It will then look at trade show

etiquette and skills emphasising active listening, body language and questioning. A special emphasis will be placed on

conducting prospecting. The course will end with an exploration of the follow-up necessary after the show. This course will

highlight basic skills that should allow you to generate more leads, prospects and especially qualified prospects at your next

trade show.

Working Smarter - Using Technology to your Advantage Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed,

and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to

print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty.

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused

by too many gadgets. This course will show participants how to leverage technology to work smarter, not harder.

Writing a Business Plan This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential

steps are covered, including drafting the original document; identifying the audience; gathering information; researching;

describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized

and prepared to write their business plan.

Writing for the Web The Internet is full of fascinating places to find information, check out your favourite companies and stores, look for deals,

read the news, and much more. However, people don’t read information on the web in the same way that they read a

printed newspaper, magazine, or a book. As writers, we have to be very aware of how people approach a web page so that

we can create interesting and engaging content. This course is for people who write for readers on the web.


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Communication


Communication

This online Communication course provides an awareness of the principles of good communication and record keeping within a care environment, the e-learning course will ensure effective communication skills and good practice when recording information.

E-book courses:

Body Language - Reading Body Language as a Sales Tool Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to

reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals, you are sending,

as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is

your body language saying about you?


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Communication Strategies Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall

an occasion where you met someone for the first time and immediately liked that person? Something about the individual

made you feel comfortable. A major goal of this course is to help participants understand the impact that their

communication skills have on other people. They will also explore how improving these skills can make it easier for them to

get along in the workplace, and in life.

Communications for Small Business Owners Communication between individuals is a two-way street, but communication between a small business and its customers is

a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this

highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course

is to introduce and reinforce the essential components of written communication that will connect you with existing and

potential customers. If you are new to the communications highway, this course will provide the foundation for future

development. If your company has some communications expertise, this course will help you strengthen and polish your

essential components.

Introduction to Neuro Linguistic Programming Your brain, thoughts, and behaviour are at the core of everything that you do every day, even if you aren’t aware of it. In

order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts

to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic

programming can give you the tools to do just that. In this introductory course, you will learn the basics of neuro linguistic

programming. We will give you the tools to manage your thoughts, and thereby manage yourself.

Managing Across Cultures Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural

differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-

use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and

leveraging the global talent pool.




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Managing Difficult Conversations We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult.

Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone

in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give

you the tools to manage difficult conversations and get the best results possible out of them.

Negotiating for Results Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and

money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their

communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are

working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in

any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques

for turning face-to-face confrontation into side-by-side problem solving.

Networking for Success Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and

grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being

interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-

day course, participants will learn the essential ingredients for business networking, including in-person, people-centred

connections and online spaces such as LinkedIn.

Training with Visual Storytelling Training is constantly evolving, just as the needs and desires of learners are constantly changing. This course is for trainers

who are ready to make their training stronger, more memorable, and more engaging for learners by using visual

storytelling and graphical techniques to create better learning experiences that lead to better retention.





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Advanced Writing Skills This is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of

persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics

about writing business cases, proposals, and reports.

Communication Strategies Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall

an occasion where you met someone for the first time and immediately liked that person? Something about the individual

made you feel comfortable. A major goal of this course is to help participants understand the impact that their

communication skills have on other people. They will also explore how improving these skills can make it easier for them to

get along in the workplace, and in life.

Communications for Small Business Owners Communication between individuals is a two-way street, but communication between a small business and its customers is

a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this

highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course

is to introduce and reinforce the essential components of written communication that will connect you with existing and

potential customers. If you are new to the communications highway, this course will provide the foundation for future

development. If your company has some communications expertise, this course will help you strengthen and polish your

essential components.


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Compliance

Packages:

Core Skills Framework Compliance Package

THIS PACKAGE CONSISTS OF: DEMENTIA - AN UNDERSTANDING COSHH EQUALITY AND DIVERSITY FIRE SAFETY

FOOD SAFETY - LEVEL 2 HEALTH AND SAFETY INFECTION PREVENTION AND CONTROL LONE WORKING

AWARENESS MEDICATION MANAGEMENT MOVING AND HANDLING OF PEOPLE SAFEGUARDING CHILDREN

SAFEGUARDING OF VULNERABLE PEOPLE (SOVA) BASIC LIFE SUPPORT RIDDOR CONFLICT RESOLUTION

INFORMATION GOVERNANCE COMPLAINTS HANDLING PREVENTING RADICALISATION


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Customer Service


Customer Service This online Customer Service course will help learners define who their customers are and how to understand their needs,

the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints

and how to exceed customer expectations and go the extra mile to provide excellent customer service.

E-book courses:

Call Centre Training - Sales and Customer Service Training for Call Centre Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres

are a business element that is here to stay. This course will help call centre agents learn to make the

most of their telephone-based work, including understanding the best ways to listen and be heard.

Each phone interaction has elements of sales and customer service skills, which we will explore in

detail throughout this energising and practical course. Note that we will use two acronyms

interchangeably throughout the course: CSR: Customer Service Representative CCA: Call Center

Agent


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Customer Service Training - Critical Elements of Customer Service

While many companies promise to deliver an incredible customer

experience, some are better at delivering than others. This course

is designed around six critical elements of customer service that, when the company lives them,

bring customers back to experience service that outdoes the competition.

Customer Service Training - Managing Customer Service

The need to lead, model, and promote the organisational values within a customer service

environment is essential for business success. This course will provide you with opportunities to

explore your responsibilities within your role as a leader (supervisor or manager) in a customer

service environment.

Delegation - The Art Of Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload and

develops employee skills. Delegating prepares employees who work for you to be able to handle

your responsibilities and simultaneously allows you to advance to other career opportunities within

your organisation. Delegation is often one of the hardest skills for a manager to master. However,

the skill can be learned. This course will explore many of the facets of delegation, including when to

delegate and whom to delegate to. We will also go through the delegation process step by step and

learn about techniques to overcome problems.





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Call Centre Training - Sales and Customer Service Training for Call Centre Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres

are a business element that is here to stay. This course will help call centre agents learn to make the

most of their telephone-based work, including understanding the best ways to listen and be heard.

Each phone interaction has elements of sales and customer service skills, which we will explore in

detail throughout this energising and practical course. Note that we will use two acronyms

interchangeably throughout the course: CSR: Customer Service Representative CCA: Call Center

Agent

Customer Service Training - Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at

delivering than others. This course is designed around six critical elements of customer service that,

when the company lives them, bring customers back to experience service that outdoes the

competition.

Customer Service Training - Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service

environment is essential for business success. This course will provide you with opportunities to

explore your responsibilities within your role as a leader (supervisor or manager) in a customer

service environment.

Delegation - The Art Of Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload and

develops employee skills. Delegating prepares employees who work for you to be able to handle

your responsibilities and simultaneously allows you to advance to other career opportunities within

your organization. Delegation is often one of the hardest skills for a manager to master. However,

the skill can be learned. This course will explore many of the facets of delegation, including when to

delegate and whom to delegate to. We will also go through the delegation process step by step and

learn about techniques to overcome problems.


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Giving Effective Feedback

As human beings, we often hunger for feedback. However, many people will tell you that when they

do get feedback, it’s often because of something they have done wrong. This course is designed to

help workplace leaders learn how to provide feedback any time that the message is due. Whether

feedback is formal or informal, and whether it is provided to employees, peers, or someone else,

there are ways that it can be structured to be effective and lasting. This course will help participants

learn why the way we deliver is feedback is important, how to deliver a message so that people

accept it and make changes that may be needed, and how to accept feedback that we are offered.

Development


Interview Skills Our online Interview Skills course it designed to help job seekers learn the interpersonal and communication skills needed

for a successful interview. This e-learning course will also provide Job Seekers with the information to prepare for an

interview. This course will also cover what the legal issues are surrounding interviews, effective questioning and listening

techniques and how to decide on the right candidate for the job.

Your Personal Development

Video CPD courses:

Dignity and Respect

Dignity is at the heart of person-centred care. It means treating individuals in such a way as to give

them maximum control over their own lives. Care workers should support people with the respect

they would want for their own family.


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E-book courses:

Advanced Writing Skills This is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of

persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics

about writing business cases, proposals, and reports.

Building Your Self Esteem and Assertiveness Skills A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as

important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In

this one-day workshop, participants will discover some techniques that can dramatically change how they feel about

themselves, and how they approach the world to get the things that they want.

Conquering Your Fear of Speaking in Public Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and

social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at

anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to

interact with others, to speak in informal situations, and to present in front of small groups.

Continuous Improvement with Lean Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with

Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and

improve their bottom line by reducing wasted time and resources. This course is designed for learners who have

completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its

principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed

to continuous improvement.


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Creating a Dynamite Job Portfolio The job market continues to change, as does the way we look for work. This course examines the value of presenting

yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio

presented at the interview.

Developing a Training Needs Analysis The right training at the right time can make a huge difference in the productivity and profitability of your organisation.

Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client

asks you to come into their organisation and do an assessment, your answer is best framed in the form of a training needs

analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and

acted upon.

Developing Your Executive Presence Some people immediately command attention and respect when they walk

into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This workshop will

help you do just that by building your credibility, improving your personal appearance, honing your networking skills, and

enhancing your ability to communicate effectively. You will also receive an introduction to core leadership skills.

Developing Your Training Programme Training is an essential element of development in any organisation. Being knowledgeable and continuing to learn

throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’)

for newly hired employees is a key factor in retention. This course is designed for a trainer who wants to develop training

programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.





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Getting Stuff Done - Personal Development Boot Camp Why are there so many different organisational systems and time management methods out there? The answer is simple:

it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer.

You must build a solution that works for you. Over this course, we will explore various time management and

organisational tools and techniques so that you can build a customised productivity plan for your personal and professional

lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of

your life!

Giving Effective Feedback As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s

often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide

feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to

employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will

help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it

and make changes that may be needed, and how to accept feedback that we are offered.

Goal Setting We all have things we want in life. The route to success is to take the things that we dream about and wish for and turn

them into reality. This course will lead participants through thinking, planning, and taking action on the things they really

want. They will learn ways to ensure that they get where they want to go in life.

Lean Process Improvement Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work

in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean

processes have evolved from a simple concept to a set of widely used best practices. This course will give participants the

foundation to begin implementing Lean process improvement tools in their workplace. The first day will explore the

foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation,

complexity, and continuous improvement). The second day will give participants tools to perform continuous improvement

in their organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping

methods.






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Problem Solving & Decision Making We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up

now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural

decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make

decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal

wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to

something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that

will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way

that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s

what this course is all about.

Process Improvement with Gap Analysis Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool

can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also

help you define where you want to go and how you are going to get there. This course will give you the skills that you need

to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or

organization to the next level.

Team Building - Developing High Performance Teams Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your

team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they

work well together? This workshop is designed for participants who want to develop their team leadership skills and

unleash the talent of their individual team members.

The Practical Trainer Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where

they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with

teaching, writing, or leadership, although they come from nearly every field. As such, people who work as trainers are

often put into difficult situations without much understanding of what training is or how to do it well. We know that being

a good trainer is the result of developing skills to bring information to an audience. This information will then engage,

empower, and encourage continued learning and development. This course will give you the skills that you need so that

your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the

workplace.


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Distance learning CPD:

Conquering Your Fear of Speaking in Public Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and

social events? Do you lock up in awkward social situations? If so, this one-day workshop is just for you! It’s aimed at

anybody who wants to improve their speaking skills in informal situations. We’ll give you the confidence and the skills to

interact with others, to speak in informal situations, and to present in front of small groups.

Continuous Improvement with Lean Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with

Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and

improve their bottom line by reducing wasted time and resources. This course is designed for learners who have

completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its

principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed

to continuous improvement.

Creating a Dynamite Job Portfolio The job market continues to change, as does the way we look for work. This course examines the value of presenting

yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio

presented at the interview.

Critical Thinking In today’s society, many people experience information overload. We are bombarded with messages to believe various

ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How

do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through

problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This

course will give you some practical tools and hands-on experience with critical thinking and problem solving.

Developing a Lunch and Learn Programme If you look at any successful organisation, they have the support of employee development as a core part of their culture.

For these organisations it goes beyond professional or even personal development to offering learning opportunities that

create increased energy, creativity and fun. Lunch and Learns are a venue to foster sharing and peer learning and are

typically aimed at fostering cross-organisation collaboration and communication. They are a tool for sharing of information,

approaches and talent. Further, they offer opportunities for networking in a safe, friendly and relaxed atmosphere.


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Developing a Safety Procedures Manual Safety procedures are the backbone of an organization’s Safety Management System. They provide consistency and when

followed create a safe working environment and greater productivity due to less injury down time. However, safety

procedure writing is more difficult and time consuming than it at first appears. This course will give you the foundation to

start writing effective safety procedures.

Developing a Training Needs Analysis The right training at the right time can make a huge difference in the productivity and profitability of your organisation.

Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client

asks you to come into their organisation and do an assessment, your answer is best framed in the form of a training needs

analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and

acted upon.

Developing Your Executive Presence Some people immediately command attention and respect when they walk into a room. Do you have that kind of

presence? If not, is it something that you would like to develop? This workshop will help you do just that by building your

credibility, improving your personal appearance, honing your networking skills, and enhancing your ability to communicate

effectively. You will also receive an introduction to core leadership skills.

Developing Your Training Programme Training is an essential element of development in any organisation. Being knowledgeable and continuing to learn

throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’)

for newly hired employees is a key factor in retention. This course is designed for a trainer who wants to develop training

programs that are meaningful, practical, and will benefit both trainees and the organisations they work for.

Goal Setting We all have things we want in life. The route to success is to take the things that we dream about and wish for and turn

them into reality. This course will lead participants through thinking, planning, and taking action on the things they really

want. They will learn ways to ensure that they get where they want to go in life.


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Managing Difficult Conversations We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult.

Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone

in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give

you the tools to manage difficult conversations and get the best results possible out of them.

Mastering the Interview The interview is one of the key elements of the job search process. As with any skill, we can get better at it with

preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar

with the types of questions to expect, as well as the questions they should think about asking. They will learn how to

prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.

Measuring Training Results There are lots of good reasons to offer training and even more reasons to participate and take training. But there is also an

accountability element, where we ask ourselves: What was the value of that training? Did we meet the objectives that

were set out? Did the training bring about some kind of lasting change in behaviour? In this course, we’ll explore the

essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and

human resource practitioners to implement.

Motivation Training - Motivating Your Workforce It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated,

responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and

energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want

and to give them a starting point for creating champions.


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Negotiating for Results Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and

money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their

communities when they understand how to negotiate well. Negotiating is a fundamental fact of life. Whether you are

working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in

any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques

for turning face-to-face confrontation into side-by-side problem solving.

NLP Tools for Real Life Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you

can have real choice over how you interact with and respond to the world. Once you have a grasp on NLP's basic

principles, you might be interested in learning about some tools that can help you do more with NLP. This workshop will

give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency,

developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis

techniques. To get the most out of this workshop, you should first complete An Introduction to Neuro Linguistic

Programming.

Process Improvement with Gap Analysis Charles Kettering, an inventor for General Motors, once said, “A problem well-stated is half-solved.” The gap analysis tool

can help you define problems and identify areas for process improvement in clear, specific, achievable terms. It can also

help you define where you want to go and how you are going to get there. This course will give you the skills that you need

to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or

organization to the next level.

Public Speaking - Presentation Survival School A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing

what you want to say and being comfortable with your communication skills. In course, participants will master the skills

that will make them a better speaker and presenter.


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Public Speaking - Speaking Under Pressure This course has been designed for those in positions where they must speak in front of audiences that are hostile or

demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to

speak up in meetings or who want some training before they begin making presentations on behalf of the organization.

Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then

being able to convey them meaningfully to your audience to modify their attitudes or behaviour. It applies to formal

speeches as well as everyday business situations. It requires presence of mind, goal orientation, adaptation, and judgment.

It also requires differentiating between oral and written communications. This course is aimed at improving your skills and

learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding

difficult questions, or presenting complex information.

Skills for the Administrative Assistant Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like

the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest

influence on our job satisfaction is our relationship with others. Our work should not be a burden to us and our offices

shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best

of your abilities and encouraging the best in those who work with you, or for you.

Survival Skills for the New Trainer Few people choose training and development while they are still in school, and yet there are talented and knowledgeable

trainers working in every industry. Some individuals become trainers because they are passionate about sharing their

knowledge and about helping people. Others become trainers because their employer asks them to get involved in

mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some

changes to their daily activities, but wish to continue contributing to a particular organisation or industry. If you are

thinking about becoming a trainer, or have started doing some training already and want to know more about what will

help you to become an excellent trainer, this workshop will help. This course is designed as an exploration of the essential

skills that trainers need to develop, and to get you started in the learning process in an interactive and fun environment.

Team Building - Developing High Performance Teams Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your

team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they

work well together? This workshop is designed for participants who want to develop their team leadership skills and

unleash the talent of their individual team members.


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Training with Visual Storytelling Training is constantly evolving, just as the needs and desires of learners are constantly changing. This course is for trainers

who are ready to make their training stronger, more memorable, and more engaging for learners by using visual

storytelling and graphical techniques to create better learning experiences that lead to better retention.

Using Activities to Make Training Fun Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined

the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and

help people have fun. The good news is that humour can help you make your training sessions just as engaging as those

fun social occasions. Even better, you don’t need to be the class clown or an award-winning comedian to do it. This course

will help you identify what kind of humour you can bring to the classroom, and how games can help you engage your

participants.

Writing a Business Plan This course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential

steps are covered, including drafting the original document; identifying the audience; gathering information; researching;

describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized

and prepared to write their business plan

Healthcare


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Packages:

Care Certificate – full package


Allergen Awareness

This course has been designed to comply with the new EU legislation law which came into force in December 2014. This

module will show you how to provide allergy information on pre-packed or unpackaged foods. It will cover what effects

allergies may have to the body, considerations of allergies in the factory, How allergenic ingredients should be displayed on

a label, Identifying allergens in example of dishes in the restaurant and How food businesses should be providing

consumers with allergen information about the non-prepacked food they serve.

Asperger Syndrome

This online course is designed to increase your understanding of Asperger's Syndrome. We look at the main characteristics

and its place on The Autistic Spectrum and there are sections on Asperger's and supporting those with the syndrome.

Autism Awareness

This Online care training course is aimed at care workers who are involved with clients who have Autism. Candidates will

gain a better understanding of what Autism is and the effect it has on an individual. The course can follow two different

pathways: Child development and Autism Awareness or Adult Mental Health and Autism.

Basic Life Support

Early resuscitation can improve survival rates by up to 60%. This online course is for anybody, trained or untrained, who

wishes to feel more confident in dealing with a collapsed adult or child. Please note that the online course does not qualify

its users to carry out either of these tasks without further practical training.


https://oxfordcollegeofeducation.psittacus-ble.co.uk/purchasing/cat/online_course

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Care Certificate Standard 01: Understand your role

This online ‘Understanding your Role’ course will deliver key knowledge to healthcare workers which can be used towards

achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package

Care Certificate Standard 02: Your personal development This online Personal Development course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course will help you improve the quality of healthcare, care and support through continuing professional development

Care Certificate Standard 03: Duty of care This online Duty of Care course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. You are responsible for and have a duty of care to ensure that your conduct does not fall below the standards detailed in the Code. Nothing that you do, or omit to do, should harm the safety and well-being of people who use health and care services, and the public.

Care Certificate Standard 04: Equality and Diversity This online Equality & Diversity course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package.

Care Certificate Standard 05: Work in a Person-Centered Way This online ‘Work in a Person Centered Way’ course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. Whether or not we are aware of it, we all live our everyday lives by a set of values that shape how we think and react. Values are beliefs and ideas about how people should behave which have been formed by our childhoods, families, backgrounds, cultures, religions and relationships. Whilst we each have our own values there are values which are important for working in health and social care.

Care Certificate Standard 06: Communication This online ‘Communication’ course will deliver key knowledge to healthcare workers to help them Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers. This e-learning course can be used towards achieving the care certificate; this course can be taken as part of the Care Certificate: Full Package.

Care Certificate Standard 07: Privacy and Dignity This online ‘Privacy and Dignity’ course will deliver key knowledge to healthcare workers to promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers. This e-learning course can be used towards achieving the care certificate; this course can be taken as part of the Care Certificate: Full Package. Promote and uphold the privacy, dignity, rights, health and well-being of people who use health and care services and their carers.









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Care Certificate Standard 08. Fluids and Nutrition This online ‘Fluids and nutrition’ course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package.

Care Certificate Standard 09: Dementia and Cognitive Issues This online ‘Dementia’ course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course will cover units in Understanding Dementia, Treatments and drugs Available, Practical help Available, Care for People with Dementia and Prevention and Redirection Techniques.

Care Certificate Standard 09: Learning Disability Awareness This online ‘Learning Disability’ course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This Learning Disabilities eLearning course should be completed by all healthcare and social care staff. This includes unpaid and voluntary staff working in NHS and private hospitals, locum doctors, locum allied health professionals, agency nurses and healthcare assistants. This online care certificate training course is also relevant for health and social care support workers, including charities, nursing and residential home staff

Care Certificate Standard 09: Mental Health Awareness This online ‘Awareness of Mental Health Conditions’ course will deliver key knowledge to healthcare workers which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This Mental Health eLearning course should be completed by all healthcare and social care staff. This includes unpaid and voluntary staff working in NHS and private hospitals, locum doctors, locum allied health professionals, agency nurses and healthcare assistants. This online care certificate training course is also relevant for health and social care support workers, including charities, nursing and residential home staff.

Care Certificate Standard 10: Safeguarding Adults This e-learning course focuses on the importance of Safeguarding of Adults; the course covers the definitions of abuse, forms of abuse, and principles of safeguarding, person centered care, serious case reviews, multi-agency working and alerting of abuse. This course is ideal for all staff throughout the health and social care sector, in particular, new starters and existing employees as a refresher. Tell your supervisor or employer about any issues that might affect your ability to do your job competently and safely. If you do not feel competent to carry out an activity, you must report this. Report any actions or omissions by yourself or colleagues that you feel may compromise the safety or care of people who use health and care services and, if necessary, use whistle blowing procedures to report any suspected wrongdoing. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support. Improve the quality and safety of the care you provide.

Care Certificate Standard 11: Safeguarding Children This online Safeguarding Children course will deliver key knowledge delivers key to healthcare worker which can be used towards achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course is ideal for all staff throughout the health and social care sector, in particular new starters and existing employees as a refresher. Safeguarding children and young people is everyone's responsibility, and the healthcare assistant and the assistant practitioner (HCA and AP) have to play their part in ensuring children and young people are safe.








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Care Certificate Standard 12: Basic Life Support This online course 'Basic Life Support' covers; assessing situation where first aid is needed, dealing with an unconscious breathing and non-breathing casualty, choking, shock, bleeding and minor injuries. The aim of this course is to familiarise you with the procedures for performing CPR and FBAO.

Care Certificate Standard 13: Health and Safety

This online Health & Safety course will deliver key knowledge to healthcare workers which can be used towards achieving

the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course is ideal for all staff

throughout the health and social care sector, in particular new starters and existing employees as a refresher.

Care Certificate Standard 14: Handling Information

This online Handling Information course will deliver key knowledge to healthcare workers which can be used towards

achieving the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course is ideal for

all staff throughout the health and social care sector, in particular new starters and existing employees as a refresher. This

module will provide you with a comprehensive guide to why information is so important, how to respect people’s

right to confidentiality, the risks to its safety and what you can do to protect it.

Care Certificate Standard 15: Infection Prevention and Control This online Infection Control course will deliver key knowledge to healthcare workers which can be used towards achieving

the care certificate, this course can be taken as part of the Care Certificate: Full Package. This course is ideal for all staff

throughout the health and social care sector, in particular new starters and existing employees as a refresher. This module

will cover: Hand hygiene, Personal Protective Equipment, Waste segregation and disposal, Safe handling and disposal of

sharps, Environmental cleanliness.

Care Planning and Record Keeping

This online Care Planning and Record Keeping course aims to increase the understanding of the importance of care

planning, their implementation and how to review them. This e-learning course provides the knowledge and understanding

to allow candidates to work alongside other professionals and make initial assessments to meet the needs of the

individual.

Carers Awareness

This online course is designed to help learners define who carers are and understand their responsibilities. The e-learning

course will also teach learners the legal rights of carers and explore the types of needs they might have.






https://oxfordcollegeofeducation.psittacus-ble.co.uk/purchasing/cat/online_course/2

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Catheterisation Urinary catheterization is a procedure used to drain the bladder and collect urine, through a flexible tube called a catheter.

Our online Catheterization Course designed for both RGN’s & Care Staff will cover both theoretical and practical elements.

Course attendees will be familiar with reasons for catheterization, the equipment selection and the processes involved by

the end of the course.

Consent in a Care Environment

THIS IS AN EXCLUSIVE COURSE. You will look at the key principles of valid consent with adults who have capacity, how and

when staff should seek consent, the different ways consent can be given and how staff should respond when consent is

refused. You will also look at ‘Gillick competence’ and how this principle is used when seeking consent from children and

young people. You will look at the key principles of consent when the adult may not have the capacity to make decisions. It

includes examples of the different occasions when someone may not have capacity and also the fluid and fluctuating

nature of capacity. The course covers the different actions staff may need to take in seeking consent, including best

interest decisions, emergency situations, advance decisions to refuse treatment and lasting powers of attorney.

Control and Administration of Medicines Level 3 This online Control and Administration of Medicines course is designed to provide learners with an

understanding of the correct procedures to follow when prescribing and administering medicines, in both a

social and domiciliary care environment Delegates will learn how to keep records of each administration, as

well as all incoming and outgoing medicines, so as to ensure that the risk of error is minimised. Within this

course, you’ll also find the “Knowledge Set for Medication” course modules covered as defined by Skills for

Care and Development in 2005. Upon successful completion, learners will require to be observed to

competently administer a range of medication.

Counter Fraud in the NHS

Fraud can have a substantial impact on a business, no matter what size it is. The two most basic types of fraud

are misappropriation of assets by employees and fraudulent financial reporting by management, whereby

misleading or inaccurate financial information is disseminated to investors, stakeholders and the public. The

first type of fraud often happens without management knowledge, and the second type is often unknown to

employees. Both can devastate a company. This course will help anyone looking to learn more about counter-

fraud in the NHS.



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Dementia - An Understanding

This online Understanding Dementia course is ideal for staff, in the care environment, working with people

suffering from dementia. This e-learning course will give staff a general understanding of the dementia, and

the issues associated with it will be established. Those enrolled on the course will gain under-pinning

knowledge of dementia and how to assist the individuals with managing the disease

Dementia - Clinical Guidelines

This online Dementia: Clinical Guidelines course is ideal for staff, in the care environment, working with people

suffering from dementia. This e-learning course has been designed to help learners understand the skills and

knowledge important for Health and Social Care settings. Those enrolled on the course will gain under-pinning

knowledge of dementia and how to assist the individuals with managing the disease.

Dementia - Dealing with Challenging Behaviour

People with dementia sometimes behave in a challenging way, By understanding what may cause this type of behaviour

can help prevent it occurring regularly and help you to be able to manage the situation when it does This online Dementia:

Dealing with Challenging Behaviour course is ideal for staff, in the care environment, working with people suffering from

dementia. This e-learning course has been designed to help learners understand the skills and knowledge important for

working within Health and Social Care settings. Those enrolled on the course will gain under-pinning knowledge of

dementia and how to assist the individuals with managing the disease.

Dementia - Interventions for Cognitive and Non-Cognitive

This online Dementia: Interventions for Cognitive and Non-Cognitive course is ideal for staff, in the care environment,

working with people suffering from dementia. This e-learning course has been designed to help learners understand the

skills and knowledge important for working within Health and Social Care settings. Those enrolled on the course will gain

under-pinning knowledge of dementia and how to assist the individuals with managing the disease. This module on

Dementia has been designed to help you understand the clinical guidelines for managing dementia, interventions for

cognitive symptoms, interventions for comorbid emotional disorders, palliative care issues and drug treatments.


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Dementia - Types of Dementia

Dementia is a term that is used to describe a variety of symptoms including memory loss, problems with reasoning,

perception and communication skills. This online course will describe the different types of Dementia. This online

Dementia: Types of Dementia course is ideal for staff, in the care environment, working with people suffering from

dementia. This e-learning course has been designed to help learners understand the skills and knowledge important for

working within Health and Social Care settings. Those enrolled on the course will gain under-pinning knowledge of

dementia and how to assist the individuals with managing the disease.

Dementia Care Practice Level 3

When a person with dementia finds that their mental abilities are declining, they often feel vulnerable and in need of

reassurance, care and support. Carers need to do everything they can to help the person with dementia to retain their

sense of identity and feelings of self-worth. Caring for a person with dementia can be challenging and requires a high level

of skills and knowledge to cope with all the problems the dementia sufferer may face. This course is designed to provide

you with the level of knowledge and understanding required to ensure you are able to deliver the highest possible

standards of care.

Diabetes Awareness

This course has been designed to develop and support healthcare professionals who want to learn more about diabetes,

and who may provide care for people with diabetes.

Diet and Nutrition

This online Diet and Nutrition course aims to give the delegates a strong understanding of how a person’s diet and

nutrition has a direct connection to their health & well-being. This e-learning course will explain the essential nutrients to

sustain a healthy and active body and where to get these nutrients from.

Dignity and Respect

This theory course presents Dignity, Privacy & Respect in a format that is both easy to digest and apply to the work

environment. It will benefit all employees who work within a Health and Social Care environment. It will also benefit those

who require this knowledge as part of their induction or as part of their company mandatory training program. Successful

completion of the training will give learners the under-pinning knowledge of Dignity, Privacy & Respect. It will enable

learners to understand the above learning outcomes and be able to implement those outcomes within their working

environment.


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Disability Awareness

This online training course is a great source of information and advice for organizations and businesses, to ensure that

services, policies and procedures comply with equality legislation and to open up their services to a wider range of users.

Participants will complete the course with a general awareness of how to make services accessible and interact positively

with disabled people.

Drug Calculation

This online Drug Calculations program is suitable for any healthcare practitioner who may be involved in the administration

of medicines to patients; this e-learning course will cover formulas to convert between units and calculate doses, as well as

covering basic math’s skills that will be needed.

Drugs & Alcohol Awareness

This online Drugs and Alcohol awareness course aims to increase awareness of drugs and alcohol use and minimize the risk

to your business from drug. After training your staff will be able to spot the signs of drug use and behavior that could

indicate drug dealing. They’ll also learn how to handle it to minimize the risk to your business. The course looks at

everything from drug classification to spotting the effects of drug use on people and is designed for everyone at all levels.

Duty Of Care

In this online Duty of Care course you will learn how you have a duty of care towards the people you support, the e-

learning course will explain what having a ‘duty of care’ entails and how to meet the standards of fulfilling your duty. This

course is suitable for anyone in the care or education industry.

End of Life - Advanced Care Planning Advance Care Planning (ACP) is a process of discussion between an individual and their care providers. It is to make clear a

person’s wishes in anticipation of deterioration in the individual’s condition in the future, with attendant loss of capacity to

make decisions and/or ability to communicate wishes to others.


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End of Life Care- Level 3

Death and dying tends to be a taboo subject, with the very thought of dying evoking fear in many people. This course is

designed to inform Care Workers of the various Aspects of Care and Treatment of people who are at the End of Life stage

and after Death. The course covers Palliative Care, Emotional and Spiritual Care, Dignified Care while appreciating Cultural

Differences and ways in which to Communicate Bad News to people. It also explores Kubler-Ross' Five Stages of Grief, the

types of Grief and the Symptoms while also providing information for the Self-Care or Care Workers and their own

Emotional and Spiritual wellbeing.

Epilepsy Awareness

This online Epilepsy Awareness course is designed for Care Workers who work with clients suffering with Epilepsy. This e-

learning course will provide candidates with knowledge on the main effects of epilepsy and the importance of supporting

service users to take their prescribed medication.

Equality and Diversity Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach

within the workplace. Our online Equality & Diversity course will explore how Equality and Diversity can be compromised

by candidates own values, opinions, and prejudices and learn how prejudices develop and how they may influence people.

Candidates will gain knowledge on how to promote equal opportunities for all recognize the importance of diversity.

Equality, Diversity and Human Rights - Promoting Understanding

THIS IS AN EXCLUSIVE COURSE to develop a more detailed understanding of the protected characteristics and apply that

knowledge in the healthcare environment. This course looks in detail at the key issues surrounding equality and diversity.

Each session looks at one of the key protected characteristics and is followed by its own assessment.

Falls Prevention

This online ‘Falls Prevention’ course will provide candidates with the skills to identify the complex factors which may lead

to a fall. To reduce the risk of falling it is important to recognize these factors People fall because of a complex mix of

factors. To reduce falling, it is important to identify these factors, and recognize those that could signify serious, but

treatable, underlying medical problems.


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Fire Safety

Due to the Fire Safety Regulations (The Regulatory Reform (Fire Safety) Order 2005) Employers are legally required to

provide employees with adequate Fire Safety Training on an annual basis. Our online Fire Safety course will help you fulfil

this obligation by providing your staff with the knowledge and understanding of all key information regarding Fire Safety in

the Workplace.

Fire Warden

This online Fire Marshal (a.k.a Fire Warden) Training is designed for any members of staff looking to become a designated

Fire Marshal, this e-learning course will provide an insight into fire regulations and precautions and enable delegates to

carry out the duties of a Fire Warden or Fire Marshal. This online course will help fulfil their obligations under the

Regulatory Reform (Fire Safety) Order 2005.

First Aid

This online First Aid at Work course is suitable for people who are designated as an appointed person in the workplace.

This e-learning course will help meet the needs of those supporting a qualified First Aid at Work (FAW) practitioner. The

content also fulfils the requirements for the FAW annual refresher.

First Aid Burns

Every year, around 13,000 people are admitted to hospital for burns and scalds. Many thousands more go to hospital

accident and emergency (A&E) departments. This course will help with basic first aid when it comes to burns, learn about

the build-up of skin and different types of burns.

Infection Control Level 3

Infections that are caused either, through being in a care establishment (nosocomial) or as a result of receiving treatment

(iatrogenic), can be prevented. Often, neither may appear until after people leave the care establishment. It is the

responsibility of everyone working within the care industry to protect both themselves and the people they care for, from

the effects of infection. This course will explore, in detail, how this can be achieved.


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Infection Prevention and Control Our online Infection control training course is aimed at staff working within the care environment. Individuals will

understand the importance of why we need to have infection control measures implemented in the workplace. At the end

of this course candidates will be able to state the obligations and responsibilities that should be performed when dealing

with infection control issues. In addition to this candidate’s will be able to demonstrate and explain hand washing

techniques along with having an understanding of maintaining a clean environment.

Infection Prevention and Control for Clinical Staff (PID6) - THIS IS AN EXCLUSIVE COURSE. This course provides an opportunity to review in more depth the use of

standard infection prevention and control measures. This course deals with the fundamentals and principles

involved in preventing healthcare associated infections. You will also learn how you should manage them, and

apply your principles of infection control knowledge in practice.

Learning Disabilities

Our online Learning Disabilities course is designed to enable participants to gain a better understanding about learning

disabilities. Candidates will have the opportunity to familiarize themselves with what a learning disability is, understanding

the different types of learning disabilities and the best approach to dealing with challenging behaviors and learning

disabilities.

Legionnaires

Our online Legionnaires course will give the learners an increased understanding of Legionnaires' disease, including the

potential consequences of an outbreak and the symptoms associated with the disease. This e-learning course also provides

information on the relevant legislation and requirements for compliance.

Medication Management

Our online Medication Management course is designed for staff working within a care environment. This course is in line

with the National Minimum Standards Requirements and recent CQC guidelines. The course will deliver candidates with an

understanding of the legislation involved with the administration of medication, along with being able to follow procedures

set for safe administration of medication. Candidates will also gain an understanding of the importance of confidentiality

and security in all procedures of drug administration.


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Mental Capacity Act and Deprivation of Liberty Safeguards The Mental Capacity Act (MCA) came into force in 2007 and was designed to strengthen the protection of vulnerable

adults. This was followed by The Deprivation of Liberties Safeguards (DOLS) being implemented in 2009. This online course

provides background to the MCA and its relationship to DOLS and how those working within the care sector can ensure

compliance whilst carrying out their job role. Candidates will also gain an understanding of how to keep the best interests

of those that they care for who may or may not be able to consent.

Mental Health Awareness

This online Mental Health Awareness course is aimed at staff working within a care environment. This course aims to build

the capacity of health care workers in the field of mental health so that they are able to effectively respond to the mental

health needs of their service users. Candidates will gain an understanding how to recognize the symptoms of mental

disorders and how to understand that people experiencing possible mental disorders require appropriate services.

Moving and Handling of People

Our online Moving and Handling of People course is designed to provide learners with the essential knowledge and

understanding of the safe process of moving people to prevent injury to themselves and the person being moved, whilst

also covering the legal requirements regarding the handling of people.

Nutrition Awareness Our online Nutrition Awareness course is designed to provide candidates with an introduction to Nutrition awareness and

how best to enable service users to choose and consume food and drink by mouth. The actual support required by the

service user will be dependent on their individual needs. Candidates will look at the effect of food on the body and general

health, how to make changes to supplement illness and how to identify the key minerals and nutrients required by the

body. Candidates will gain an understanding about malnutrition and the implications of malnutrition on the individual.

Paediatric First Aid - Level 3 Theory This Paediatric First Aid (Level 3) course has been developed for those who are working / wish to work with children and

infants. This accredited course provides theoretical training in first aid techniques that are specific to infants aged under 1,

and children aged from 1 year old to the onset of puberty. It will especially be of interest to parents, teachers, child

minders, crèche assistants, playgroup personnel and anyone else who has a responsibility for their welfare whilst in your

care. It is ideal for individuals who are responsible for children and infants, who wish to gain an accredited Paediatric First

Aid Award.


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Palliative and End of Life Care

Our online Palliative care awareness course is for candidates working within caring role for those who have a life-limiting

illness. This course will enable candidates to undertake the carer’s role with confidence applying understanding of

palliative care providing dignity, comfort and empathy.

Person Centred Care Level 2

Person-centered planning is crucial to providing quality care and support. It helps professional care and support workers

find out what is important to the person they support and enables services to be built around what matters most to that

individual. This course has been designed to provide learners with the knowledge and skills required to promote and

implement person-centered approaches in adult social care settings. On completion, learners will have an increased

understanding of person-centered approaches including the importance of consent and the role of risk assessment.

Preparing to Work in Care Level 2

This qualification provides an ideal taster for those who may be new to the sector or new to the world of work. It is

accessible to learners of all ages who may want to understand more about working in health and social care. It aims to

introduce some basic concepts of caring and preparation for employment in the sector. The qualification covers the areas

of communication, equality, diversity and inclusion, personal development, role of the social care worker, handling

information, health and safety, safeguarding, duty of care and person-centered approaches. This course is designed for

anyone who wants to learn the basics about being a Carer. It will help individuals to understand all that is involved in being

a Carer, as well as providing an introduction to the knowledge and learning required for work in the care sector. It is a must

have for anyone taking the adult Intermediate Health and Social Care apprenticeship.

Pressure Ulcer Prevention (Acute & Community Setting)

The aim of this online Pressure Ulcer Prevention course is to enable learners to obtain detailed knowledge of pressure

ulcer management, including identifying the main causes of pressure ulcers, as well as the most effective means of

preventing them and, if necessary, treating them.


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RIDDOR

RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) places a legal duty on employers, self-

employed people and people in charge of premises. Under RIDDOR individuals are required to report work-related deaths,

major injuries or over seven day injuries, work related diseases and dangerous occurrences. Our online RIDDOR course will

help the learner understand the necessary requirements of RIDDOR.

Risk Assessment and Management in Care Level 3

This course covers the principles and legal implications of risk assessment and how to contribute towards the effective

control and management of risk through undertaking risk assessment. In this course, we will examine risk assessment in

the health and social care setting and study why health and safety and in particular risk assessment is so important. We will

understand the process for checking that the workplace is safe through the use of a risk assessment.

Safeguarding Children

This online Safeguarding Children course is designed to give everyone who works, or has contact with children, young

people and/or their families an introduction into safeguarding. This course will give you the knowledge you need to

Safeguard Children and what to do when certain situations arise.

Safeguarding Children Practice Level 3

There are many children and young people in society who are in danger and at risk of harm from others due to their

inability to protect themselves. Children interact with adults in a wide range of settings and organizations. There are

millions of children who live, work and play in environments where adults provide and facilitate education, leisure, support

and care. The term environment includes a wide range of familiar institutions such as schools, colleges, hospitals, care

homes, youth organisations and, of course, the family home. A wide range of agencies deliver education, care and leisure

services to children and there is a legal requirement on all such agencies to protect the children under their responsibility

It is intended that the effects of harm and abuse can be minimized by raising awareness through programmes of study such

as this. Child abuse is illegal and is thought to be more widespread than previously acknowledged. It is important to note

that whether the abuse is deliberate or not, the abused are affected in the same way.


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Safeguarding of Vulnerable Adults

Our online Safeguarding course is designed for any staff in who work with vulnerable adults and will raise awareness of the

importance of Safeguarding Vulnerable People. Staff completing this course will be in a better position to implement their

company adult protection policy and the procedures they should follow.

Seizures

Epilepsy is a common condition that affects the brain and causes frequent seizures. Seizures are bursts of electrical activity

in the brain that temporarily affect how it works. They can cause a wide range of symptoms. This course will look at what a

seizure is, different types of seizures among many other things and could be useful for anyone who wants to know more

about seizures.

Self-Harm Self-harm is an extremely complex issue, both for those who self-harm and the professionals who support them. This module will raise your awareness of self-harm, help you to develop an understanding of the issues faced by self-harmers, and what you can do to help them.

Slips, Trips and Falls: Healthcare Slips and trips are the biggest cause of serious injuries to people who work in care industry. Slips and trips can happen anywhere, but most accidents happen in and around the kitchen. Our online Slips, Trips & Falls course is aimed at all members of staff in the care environment. This e-learning course will raise learner’s awareness of why slips and trips happen and how to prevent them.

Stress Awareness

Welcome to this online Stress Awareness module. This module is designed to give you an overview of stress awareness at

work. The module explains what stress is and how it is expressed physically and psychologically. We identify potential

causes of stress to yourself and to colleagues, explain how to minimise feelings of stress before it becomes a serious

problem and offer some short-term coping strategies for dealing with stress as well as longer-term solutions. In section six

we offer some links to further information on dealing with work-related stress.


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Stroke Awareness Our online Stroke awareness training course is aimed at anyone currently or seeking to work within the health care sector. Candidates will benefit from having knowledge of symptoms, treatments and side effects.

Substance Misuse Awareness Level 3 This course is about the misuse and abuse of substances such as drugs and alcohol that are used to change a person's state of body or mind, for reasons other than a medical need. Substance misuse often leads to addiction, which can be defined as the continuing and compulsive misuse of substances despite physical and/or psychological harm to the user, family or society and includes both legal and illegal substances. The term 'substance abuse' is now often used because of the broad range of substances (including alcohol and inhalants) that are addictive. This course explores Psychological dependence and Physical dependence.

Tissue Viability - An Introduction Our online Wound Assessment Training course is aimed at staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound.

Tissue Viability - Assessment and Treatment of Wound Our online Wound Assessment Training course is aimed at staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound

Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment Our online Wound Assessment Training course is aimed at staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound



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Tissue Viability - Wound Bed Preparation Our online Wound Assessment Training course is aimed at staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound.

Tissue Viability - Wound Types Our online Wound Types course is aimed at staff currently working within the health care sector. Candidates will benefit from having knowledge of wound assessment and an understanding of causes, stages, treatment and risk factors associated with a service user with a wound.

Understand Your Role

Venipuncture - Level 3 Theory

Verification of Death

Work in a Person-Centred Way

Your Healthcare Career

Video CPD courses:

Awareness of Mental Health, Dementia & Learning Disability

This video course is to assist you in providing support. In order for you to give support to people with mental

health conditions, dementia or learning disabilities you‘ll need to know more about these conditions and how

they may affect each individual.

Cancer Awareness

Most of us will be affected either directly or indirectly by cancer at some point in our lives. This video explains the many

different types of cancer, their causes, progression and various treatment options and will provide you/your staff team

with a good understanding of the many forms of cancer.


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Caring for Dying People

Caring for and supporting people approaching the end of their life is considered the most challenging work any health and

social care worker faces. It can also be the most rewarding - if they have the right knowledge, skills and attitude to provide

the care and support they need.

Communication

Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a

care worker, you need to be able to communicate with the people you are supporting to encourage them to express their

needs and preferences. This Video explores the various methods of communication.

Diabetes Awareness

With the projected huge increase in the next 20 years of the number of people who have diabetes, it is more important

than ever that those in a supporting role have a good understanding of this condition. This video covers causes, effects,

medication and management of diabetes.

Dignity and Respect

Dignity is at the heart of person-centered care. It means treating individuals in such a way as to give them maximum

control over their own lives. Care workers should support people with the respect they would want for their own family.

Duty of Care

In this video Duty of Care course you will learn how you have a duty of care towards the people you support, the e-learning

course will explain what having a ‘duty of care’ entails and how to meet the standards of fulfilling your duty.


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Equality, Diversity and Inclusion This video explains the importance of ensuring that all individuals and groups are treated fairly, irrespective of certain

characteristics such as race or age and how we must all aim to recognize, respect and value people’s differences.

Essential First Aid

Accidents can happen anywhere and at any time and first aid is the emergency care given to a casualty before professional

help arrives. This video will assist in the application of effective First Aid and includes the use of modern equipment such as

an ‘Automated External Defibrillator’ (AED)

Fire Safety Awareness Fire can be extremely dangerous wherever and whenever it occurs. We all need to understand how fire breaks out and

know how to take steps to minimise the risk of this happening. This video will look at some key things you should know

when it comes to fire.

Fluids and Nutrition Good nutrition is critical to overall health and well-being and this is something within health and social care we need to be

very aware of. This title will help you cover the outcomes for the Care Certificate (Standard 8).

Handling Information This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of

information in health & social care environments.


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Infection Prevention & Control Good infection prevention and control is vital so that everyone using and working in care services receive care that is safe

and effective. Infection prevention and control should be part of daily practice and everyone has a responsibility in this

area.

Medication This video covers some recently produced evidence-based guidelines published by the Department of Health and topics

such as, Regulations, Policies, Informed decisions, Mental Capacity Act and much, much more.

Mental Capacity Act This video is a concise and 'friendly' introduction to the 'Mental Capacity Act' summarizing the key principles and how

these should be put into practice.

Moving & Positioning Our latest title 'Moving and Positioning People' is available now. This video covers all the fundamental aspects of Moving

and Handling/Moving and positioning making it an essential tool for your staff team.

Person Centred Care The Person-centered care course enables participants to understand the importance of seeing people as unique individuals

who require unique interventions designed to meet their needs.


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Risk Assessment Good care practice must be person-centered and this includes risk assessment and management. Everyone is entitled to

make choices, and be as independent as possible regardless of age, disability or condition. Risk enablement is taking a

positive approach rather than a negative one. The assessment begins with ‘what can be done’ rather than ‘what can’t be

done’.

Safeguarding Adults Our Safeguarding Adults DVD includes the recent additions to Safeguarding terms, such as ‘modern slavery’, ‘domestic

violence’ and ‘psychological abuse’. This title will help you cover the outcomes for the Care Certificate (standard 10).

Safeguarding Children The Safeguarding Children video course will deliver key knowledge to healthcare workers. This video course is ideal for all

staff throughout the health and social care sector, in particular, new starters and existing employees as a refresher.

Your Personal Development

Your Role

E-book courses:

End of life care This online course will provide an introduction to advance care planning within the context of end of life care.



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Health and Safety


Asbestos Awareness

This online ‘Asbestos Awareness’ course will build awareness and develop knowledge of the hazards and risks posed by

asbestos containing materials (ACM’s) within their everyday working environment. It also offers an overview of the

legislative measures in place to safeguard workers

COSHH

The COSHH (Control of Substances Hazardous to Health) Regulations (2002) are designed to protect people against risks to

their health when dealing with or being exposed to hazardous substances. The COSHH training course is designed for

candidates who handle chemicals as part of their daily work, this online COSHH course is ideal for an induction or refresher

to the new regulations.

Falls Prevention This online ‘Falls Prevention’ course will provide candidates with the skills to identify the complex factors which may lead

to a fall. To reduce the risk of falling it is important to recognize these factors People fall because of a complex mix of

factors. To reduce falling, it is important to identify these factors, and recognize those that could signify serious, but

treatable, underlying medical problems.


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Fire Safety




the Workplace.

Fire Warden This online Fire Marshal (a.k.a Fire Warden) Training is designed for any members of staff looking to become a designated

Fire Marshal, this e-learning course will provide an insight into fire regulations and precautions and enable delegates to

carry out the duties of a Fire Warden or Fire Marshal. This online course will help fulfil their obligations under the

Regulatory Reform (Fire Safety) Order 2005.

First Aid

This online First Aid at Work course is suitable for people who are designated as an appointed person in the workplace.

This e-learning course will help meet the needs of those supporting a qualified First Aid at Work (FAW) practitioner. The

content also fulfils the requirements for the FAW annual refresher.

First Aid Burns

Every year, around 13,000 people are admitted to hospital for burns and scalds. Many thousands more go to hospital

accident and emergency (A&E) departments. This course will help with basic first aid when it comes to burns, learn about

the build-up of skin and different types of burns

Food Safety Level 1

This online Food Safety course is designed to provide individuals that handle open food the essential knowledge and

understanding of good Food Safety Practice. The aim of this training course is to provide candidates with a fundamental

knowledge of food hygiene and to enable them to apply this knowledge to essential practical skills in order to prevent food

poisoning.


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Food Safety Level 2 in Catering




poisoning.

Food Safety level 2 in Manufacturing

This food safety and hygiene module is aimed at anyone working in a role that involves food handling, or the management

of such people. Regulations require that anyone involved in food handling must be appropriately trained in food safety.

The module can be used as Induction, Awareness, Refresher and Foundation Training

Food Safety Level 2 in Retail Everyone who works with food has a legal and moral duty to safeguard food and ensure it is safe to consume and not cause

harm or injury to the consumer.

HACCP This online HACCP (Hazard Analysis Critical Control Point) course is designed to minimize the risk to your customers, caused

by poor hygiene and contamination, by implementing a food safety management system within your workplace. Our

Online HACCP training program identifies control procedures that can be implemented in your workplace and will help you

gain a thorough understanding of HACCP principles and how to apply them to your business. This HACCP e-learning course

is suitable for every sector of the food industry HACCP has applied to businesses of all sizes and since 2006 has become

mandatory in all UK food handling operations.

Health and Safety Under the Health & Safety legislation employers are legally required to provide themselves and/or their employees

adequate Health & Safety Training. Our Online Health & Safety Course will ensure that you and your employees will comply

to Health and Safety legislation and raise the awareness needed to create a healthy, safe working environment.


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Infection Control Level 3

Infections that are caused either, through being in a care establishment (nosocomial) or as a result of receiving treatment

(iatrogenic), can be prevented. Often, neither may appear until after people leave the care establishment. It is the

responsibility of everyone working within the care industry to protect both themselves and the people they care for, from

the effects of infection. This course will explore, in detail, how this can be achieved.




with infection control issues. In addition to this candidates will be able to demonstrate and explain hand washing


RIDDOR RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) places a legal duty on employers, self-

employed people and people in charge of premises. Under RIDDOR individuals are required to report: work-related deaths,

major injuries or over seven day injuries, work related diseases and dangerous occurrences. Our online RIDDOR course will

help the learner understand the necessary requirements of RIDDOR.

Slips, Trips and Falls: Hospitality Slips and trips are the biggest cause of serious injuries to people who work in catering and hospitality. Slips and trips can

happen anywhere but most accidents happen in and around the kitchen. Our online Slips, Trips & Falls course is aimed at

catering assistants, chefs, cooks, waiters & bar staff, as these are the worker most at risk. This e-learning course will raise

learners awareness of why slips and trips happen and how to prevent them.

Supervising Food Safety – Level 3 Award

This online Level 3 Supervising Food Safety course is designed to staff working at a supervisory level in the food industry,

the course will provide candidates with essential knowledge and understanding of good Food Safety Practice for

themselves and their staff. The aim of this training course is to provide candidates with a fundamental knowledge to

address the food hygiene and safety needs of your business.


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Working at Heights


E-book courses:

Fire Safety




the Workplace.






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with infection control issues. In addition to this candidates will be able to demonstrate and explain hand washing


Risk Management

Risk management has long been a key part of project management and it has also become an increasingly important part

of organisational best practices. Corporations have realised that effective risk management can not only reduce the

negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this

course is flexible enough for any organisation. You can apply it to a single project, a department, or use it as a basis for an

enterprise-wide risk management programme.

Safety in the Workplace Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also

have a profound, often lifelong impact on workers. Introducing a safety culture into your organisation, where safety is

valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a

committed, loyal, healthy workforce. This course will give participants the foundation to start building your safety culture.



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Hospitality


Diet And Nutrition This online Diet and Nutrition course aims to give the delegates a strong understanding of how a person’s diet and

nutrition has a direct connection to their health & well-being. This e-learning course will explain the essential nutrients to

sustain a healthy and active body and where to get these nutrients from.

Food Safety Level 1




poisoning.

Food Safety Level 2 in Catering This online Food Safety course is designed to provide individuals that handle open food the essential knowledge and



poisoning.


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Food Safety level 2 in Manufacturing This food safety and hygiene module is aimed at anyone working in a role that involves food handling, or the management

of such people. Regulations require that anyone involved in food handling must be appropriately trained in food safety.

The module can be used as Induction, Awareness, Refresher and Foundation Training

E-book courses:



Human Resources

E-book courses:

Conducting Effective Performance Reviews Performance reviews are an essential component of employee development. The performance review meeting is an

important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor

before the meeting takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what

they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will

give both supervisors and employees a focus and is one of the key aspects to meeting overall company objectives.

Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that

employees can grow and develop. Performance appraisals involve all these activities.



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Employee Accountability An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.”

Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions.

Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state

of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone

(usually anyone but ourselves)? With this in mind, it’s no wonder that organisations who promote accountability are more

successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in

your organisation, and how to become more accountable to yourself and others.

Employee Dispute Resolution - Mediation through Peer Review Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you

wish that you could ask someone else what they thought of the decision; whether they would have done the same thing?

The peer review process offers employees just that chance, using a formalised procedure to ask, consider, and resolve just

these sorts of questions. This course will teach you everything you need to know about employee dispute resolution

through mediation.

Hiring for Success - Behavioural Interviewing Techniques Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select

the best person for a particular position. But what if you could refine the process in such a way that you were confident

that you are selecting the right person? How do you separate the good from the great, when they have similar work

experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

Human Resources Training - HR for the Non-HR Manager In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They

may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This

three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring

process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that

arise after the hiring (such as diversity issues, compensation, and discipline).






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Making Training Stick We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives

and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to

participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some

simple tips in mind when developing and applying training. We all learn differently, but there are some truths about

learning that can be applicable to most groups and can be tweaked to fit any training session.

Mastering the Interview The interview is one of the key elements of the job search process. As with any skill, we can get better at it with

preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar

with the types of questions to expect, as well as the questions they should think about asking. They will learn how to

prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.

Measuring Training Results There are lots of good reasons to offer training and even more reasons to participate and take training. But there is also an

accountability element, where we ask ourselves: What was the value of that training? Did we meet the objectives that

were set out? Did the training bring about lasting change in behaviour? In this course, we’ll explore the essential elements

in evaluating training and measuring results, while creating a process that is simple for trainers and human resource

practitioners to implement.

Motivation Training - Motivating Your Workforce It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated,

responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and

energized workplace. It is designed specifically to help busy managers and supervisors understand what employees

want and to give them a starting point for creating champions.






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Orientation Handbook - Getting Employees Off to a Good Start An effective human resource professional knows that managing employee performance is more than responding to

problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the

organization and the job and continues daily as employees are trained and coached. A thoughtful new employee

orientation program, coupled with an employee handbook (or website) that communicates workplace policies, can reduce

turnover and those reductions save your organization money. Whether your company has two employees or a thousand

employees, don’t leave employee retention to chance. Engage them from the moment they are hired; give them what they

need to feel welcome and let them impress you with what they bring to your company.

Survival Skills for the New Trainer Few people choose training and development while they are still in school, and yet there are talented and knowledgeable

trainers working in every industry. Some individuals become trainers because they are passionate about sharing their

knowledge and about helping people. Others become trainers because their employer asks them to get involved in

mentoring, training, or coaching new or existing employees. Trainers also get started when they want to make some

changes to their daily activities but wish to continue contributing to an organisation or industry. If you are thinking about

becoming a trainer or have started doing some training already and want to know more about what will help you to

become an excellent trainer, this workshop will help. This course is designed as an exploration of the essential skills that

trainers need to develop, and to get you started in the learning process in an interactive and fun environment.

Tough Topics - Talking to Employees about Personal Hygiene As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members

who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance

are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This course has

two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some

guidelines for customising that framework for your organisation. Then, we’ll look at some common tough conversations

that come up, including body odour, flatulence, poor clothing and hair decisions, and bad breath. You’ll walk away well

prepared for any kind of challenging conversation.

Transgender Employees - Creating an Inclusive Work Community Transgender Employees: Creating an Inclusive Work Community is a one-day course to introduce the importance and

elements of safe inclusive workspaces for Transgender persons – those identifying as a gender other than the one assigned

at birth. This course will offer an introduction to terminology, elements, policies, and resources to build and sustain a safe,

inclusive environment for Transgender employees and increase the comfort level and productivity off all in your

organization.



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Using Activities to Make Training Fun Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined

the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and

help people have fun. The good news is that humour can help you make your training sessions just as engaging as those

fun social occasions. Even better, you don’t need to be the class clown or an award-winning comedian to do it. This course

will help you identify what kind of humour you can bring to the classroom, and how games can help you engage your

participants.


Employee Accountability

An article in the March 11, 2010 edition of TIME magazine purported to explain “why we have entered the post-trust era.”

Indeed, we seem to be in a time where people act inappropriately and then refuse to take responsibility for their actions.

Who can we blame for the world economic crisis, or issues with religion, or the outcomes of our governments, or the state

of the environment? More to the point, why do we spend so much time and energy looking to pin the blame on someone

(usually anyone but ourselves)? With this in mind, it’s no wonder that organisations who promote accountability are more

successful and more productive. In this one-day workshop, you will learn about what accountability is, how to promote it in

your organisation, and how to become more accountable to yourself and others.

Employee Dispute Resolution - Mediation through Peer Review Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you




through mediation

Generation Gap - Closing the Generation Gap in the Workplace There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be

faced with mass retirements are now looking at accommodating workers who cannot afford to retire or are simply healthy

and happy enough they’d like to stay at work. However, the labour force continues to put in hard work and lots of strategy

to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and

reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the

actual limits of each generation is most important, or whether the merits of people within the context of employment is

the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work

with.


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Hiring for Success - Behavioural Interviewing Techniques Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select

the best person for a particular position. But what if you could refine the process in such a way that you were confident

that you are selecting the right person? How do you separate the good from the great, when they have similar work

experience and strengths to offer? This course will give you the skills and tools to hire successful candidates.

Human Resources Training - HR for the Non-HR Manager In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They

may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This

three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring

process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that

arise after the hiring (such as diversity issues, compensation, and discipline).

Orientation Handbook - Getting Employees Off to a Good Start An effective human resource professional knows that managing employee performance is more than responding to

problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the

organization and the job, and continues on a daily basis as employees are trained and coached. A thoughtful new

employee orientation program, coupled with an employee handbook (or website) that communicates workplace policies,

can reduce turnover and those reductions save your organization money. Whether your company has two employees or a

thousand employees, don’t leave employee retention to chance. Engage them from the moment they are hired; give them

what they need to feel welcome, and let them impress you with what they bring to your company

Leadership


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E-book courses:

Business Leadership - Becoming Management Material This course is a tool for your leadership development. It is designed to help you create and accomplish your personal best,







all of the above. By accepting the challenge to lead, you come to realise that the only limits are those you place on

yourself.

Coaching and Mentoring Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from

several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to

employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and

advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential

skill that can benefit both you and your organisation.

Conversational Leadership Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and

innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge

sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important

questions; and to generate solutions that people within the organisation can take action on.

Creating Winning Proposals Proposals are persuasive documents that are fundamental tools in organisational funding and output. This course will look

at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This

will include a number of tips and techniques to increase the potential success of your proposals. An important but often

overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built

on honesty. Potential projects must be a good fit for your organisation and your organisation must be ready to do the work

contained in the proposal. The most successful proposals are going to be those that fulfil the mission and values of your

organisation and that of the funding agencies as well!


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Creative Thinking and Innovation Creative thinking and innovation are vital components in both our personal and professional lives. However, many people

feel as though they are lacking in creativity. What most of us do not recognise is that we are creative on a daily basis,

whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may

not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some

people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the

latter category, it is important to understand that boosting your creative and innovative abilities takes practice.

Recognising and honing your own creative potential is a process.

Critical Thinking

In today’s society, many people experience information overload. We are

bombarded with messages to believe various ideas, purchase things, support

causes, and lead our lifestyle in a particular way. How do you know what to

believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly

reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in

today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem

solving.

Emotional Intelligence (One Day) Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal

factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others

and manage the emotions of yourself and others, that will determine how successful you are in life. We have all worked

with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek

and all those in between can teach us more than they realise. When we look at the truly extraordinary people who inspire

and make a difference you will see that they do this by connecting with people at a personal and emotional level. What

differentiated them was not their IQ but their EQ – their emotional intelligence.




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Intrapreneurship Intrapreneurship has been described as a great way to make beneficial changes to organisations. People can choose to

continue with the status quo, or they can work to make a difference in the lives of themselves and others within the

company. Who wants to feel empowered and recognised for their innovative and creative ideas? Who wants to make a

difference? If participants answer yes to these questions, then this course will help them become energised and ready to

push their ideas forward. After participants complete this course, they will have ways to get started and implement their

plans.

Leadership Skills for Supervisors - Communication, Coaching, and Conflict Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the

people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and

the managers of the organisation. Although you usually have more technical experience than the employees you supervise,

you may not have had a lot of leadership experience. This course will give you the skills in communication, coaching, and

conflict that you need to be successful.

Prospecting for Leads like a Pro Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new

business, and so your success today is a result of the prospecting you did six months ago. In this course, participants will

become skilled at prospecting and learn the 80/20 rule. They will learn to target and how to target them, and commit to do

some prospecting every day through warming up cold calls, following up on leads, or networking. Participants will also

build their personal prospecting plan and learn how to ensure their future by planting seeds daily.

Self-Leadership Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to

manage priorities. Self-leaders work at all levels of an organisation. They are front-line workers in every possible role,

middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without

using the term self-leadership. However, they have clearly demonstrated that being in control of their behaviour and

results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from

individuals to decide what they want from life and to do what’s necessary to get the results they want. This course will help

participants internalise the four pillars of self-leadership and to make meaningful, empowered choices while taking action

to get where they want to go.




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The ABCs of Supervising Others This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who

are team leads or part-time supervisors without a great deal of authority. This course is designed to help participants

overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems

that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.


Self-Leadership Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to

manage priorities. Self-leaders work at all levels of an organisation. They are front-line workers in every possible role,

middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without

using the term self-leadership. However, they have clearly demonstrated that being in control of their behaviour and

results, focus, practice, and learning were necessary to achieve their goals. Self-leadership requires a commitment from

individuals to decide what they want from life and to do what’s necessary to get the results they want. This course will help

participants internalise the four pillars of self-leadership and to make meaningful, empowered choices while taking action

to get where they want to go.

Management

E-learning courses:


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Bullying and Harassment Our e-learning Bullying and Harassment course will explain the Equality Act 2010, protected characteristics, and the legal

issues surrounding harassment and bullying.

Complaints Handling This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Conflict Resolution This online Conflict Resolution course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner

Managing Conflict This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants

understanding of the background to conflict and the contribution they can make to managing conflict effectively. This

course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to

respond to difficult situations and what should be done after an incident has occurred.

Managing People This online Managing People course will look at how you can get the best from your staff through setting proper objectives,

giving regular and constructive feedback and managing tasks effectively. This e-learning course will also introduce how to

approach those more difficult conversations that are sometimes needed.




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Performance Management Our online Performance Management course will explore why it’s important to have good objectives and competencies

and how they contribute to an effective appraisal system.

Staff Appraisal Skills Our online Staff Appraisal Skills course aims to enable the learner to provide appraisals through effective communication

and reviews.

Time Management Our online Time Management course enables users to prioritise their work and manage it electronically, manage and plan

their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and

implement effective planning.

Video CPD courses:

Handling information

E-book courses:

This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in health & social care

environments.


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Advanced Project Management It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion. This course presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

Anger Management – Understanding Anger

Basic Business Management Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply. This course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.

Budgets and Managing Money For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organisation's financial health, whether we realise it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence.

Change Management – Change and how to deal with it Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change and how to help those around you too.


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Conference and Event Management Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music). While this course is specifically for corporate event planning, the elements here can also be applied to more personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an effective and well-planned design that is ready for implementation and can be used over and over again.

Creating a Top-Notch Talent Management Programme Organisations recognise that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organisation by teaching you how to apply the most current research and adapt your organisation to the ever-changing marketplaces.

Crisis Management Viable organisations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organisation is ready to manage any kind of crisis.

Effective Planning and Scheduling

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This workshop will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.



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Facilitation Skills It is impossible to be part of an organisation today and not attend meetings. Staff meetings, project meetings, and planning and coordinating meetings all take time. There has been a growing realisation that we have to pay attention to the process elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions. How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators.

Intermediate Project Management Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time. This workshop is intended for those who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. Today will take you through the remaining three stages: planning, execution, and termination.

Inventory Management No business can survive very long without an effective programme of controls over the parts and materials that are used in producing or distributing goods and services of the firm. Like many other things that depend on human interpretation, “control” means different things to different individuals. This is an introductory course for you, the warehouse or stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-effective operation, with enough products on hand to satisfy needs without stockpiling too much. This course will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.

Knowledge Management Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce participants to knowledge management tips, techniques, and proven






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Logistics and Supply Management The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. This course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.

Managing Pressure and Maintaining Balance When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

Meeting Management – The Art of Making Meetings Work Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes strengths of individual members.

Performance Management - Managing Employee Performance Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Project Management – All You Need to Know Project management is no longer only for mega projects worth hundreds of thousands of dollars. Small projects can benefit from project management tools. These time-tested tools can help you to get that small project done well, done under budget, and done on time. This workshop is not intended for those looking to be certified as project managers but rather for those who complete projects at work from time to time. In this course, you will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than





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ever!

Project Management Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time. This course is not intended to take you from a supervisory or administrative position to that of a project manager. However, these topics will familiarize you with the most common terms and practices in terms of working on projects.

Project Management Training – Understanding Project Management Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to regular job duties, people are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This course is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these three days will familiarize them with the most common terms and the most current thinking about projects. In this course, you will walk participants through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with the unexpected, but they’ll be better prepared.

Skills for the Administrative Assistant

Strategic Planning If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organisation's values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This course will help you describe what you want to do and get people where you want to go.

Stress Management Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out,

insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home,

have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and

specific stress management strategies that people can use every day.


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The Minute Takers Workshop No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings.

Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings

are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or

leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just

as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group

effectively accomplish its objectives? After this course you will understand your role as a minute-taker and the best

techniques for producing minutes that include all the essential information needed.

The Professional Supervisor With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their

new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course

can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful

change in your working life!


Anger Management – Understanding Anger Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome.

Budgets and Managing Money For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our

organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may

be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out

where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day

workshop will help you prepare budgets and make decisions with confidence.


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Coaching and Mentoring Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from

several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to

employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and

advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential

skill that can benefit both you and your organisation.

Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. The performance review meeting is an

important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor

before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they

were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to

aim for will give both supervisors and employees a focus and is one of the key aspects to meeting overall company

objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so

that employees can grow and develop. Performance appraisals involve all these activities.

Conference and Event Management

Although it does take plenty of creativity to design an event that is memorable and meaningful, it also takes careful

attention to detail, adaptability, effective delegating, and a lot of work. This two-day course will walk you through the

process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and

music). While this course is specifically for corporate event planning, the elements here can also be applied to more

personal event planning like anniversaries, special birthday gatherings, weddings, and more. Essentially, we’re creating an

effective and well-planned design that is ready for implementation and can be used over and over again.

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to

have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime. Fortunately, you do not

need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help

you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage

any kind of crisis.


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CRM – An Introduction to Customer Relationship Management

This course will help you introduce the different facets of Customer Relationship Management (CRM) to participants. It will

also help you teach them how to identify who their customers really are, analyse the key components of CRM, and

understand how it integrates within an organisation.

E-commerce Management

As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-

commerce is expected to generate over $400 billion annually. This huge market encompasses traditional e-commerce, as

well as m-commerce (which is growing faster than any other sector) and location-based e-commerce. This course will teach

entrepreneurs how to develop, market, and manage an e-commerce business, giving them a crucial advantage in today’s

competitive market.

Effective Planning and Scheduling

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet

that is exactly what is expected of us on a regular basis. This workshop will not disclose the secret of creating an accurate

schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider

and address when creating any type of schedule.

Employee Dispute Resolution – Mediation Through Peer View

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you




through mediation


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Entrepreneurship

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re

passionate about? Millions of people around the world are living that dream and running their own business. This course

will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps

of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial

journey.

Environmental Sustainability – A Practical Approach to Greening Your

Organisation

Environmental Management Systems (EMS) involve a set of processes and practices that enable an organisation to reduce

its environmental impacts and increase its operating efficiency. A well-designed EMS can help an organisation address its

regulatory demands in a systematic manner thereby reducing the risk of noncompliance. An EMS can also help address

non-regulated issues such as pollution prevention, odour management, water usage and energy conservation. In this

course participants will learn about EMS and how it can benefit their organization. Through the use of a Case Study and

information they bring about their own company participants will leave with a draft EMS for their organisation. It will

include organisational Environmental Aspect and Impacts and Objectives and Targets for their organisation's significant

environmental impacts.

Facilitation Skills

It is impossible to be part of an organisation today and not attend meetings. Staff meetings, project meetings, and planning

and coordinating meetings all take time. There has been a growing realisation that we have to pay attention to the process

elements of meetings if we want them to be effective. With its focus on asking rather than telling, and listening to build

consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are

often asked to facilitate rather than instruct or manage their meetings and training sessions. How can you facilitate, rather

than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the

transition from instructors or managers to facilitators.

Generation Gap – Closing the Generation Gap in the Workplace

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be







with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.


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Influence and Persuasion

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many

ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince

your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing

taking place. This course will help participants learn how to influence and persuade in a variety of areas.

Intermediate Project Management

Project management is not just restricted to certain industries, or to individuals with certification as a project manager.

Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within

our budget, and on time. This course is intended for those who understand the conceptual phase of a project’s life cycle,

including setting goals, creating a vision statement, and creating the Statement of Work. Today will take you through the

remaining three stages: planning, execution, and termination.

Inventory Management – The Nuts and Bolts

No business can survive very long without an effective program of controls over the parts and materials that are used in

producing or distributing goods and services of the firm. Like many other things that depend on human interpretation,

“control” means different things to different individuals. This is an introductory course for you, the warehouse or

stockroom manager, the person in charge of what comes in and goes out of your company. You want a smooth and cost-

effective operation, with enough products on hand to satisfy needs without stockpiling too much. This course will discuss

all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy,

and what some of the latest trends are.

Knowledge Management

Understanding how to manage the knowledge within your organisation is the key to business success. Mismanagement of

organisational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of

these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge

organisational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The

theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain

power of our businesses. This course will introduce participants to knowledge management tips, techniques, and proven

processes.


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Logistics and Supply Chain Management The supply chain is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned,

sourced, made, delivered, and returned can give your business an extra competitive edge. This course will introduce you to

the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics,

benchmarking techniques, and ideas for taking your supply chain to the next level.

Managing Across Cultures

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural

differences and bring employees together into a functioning team. This course will give supervisors and managers easy-to-

use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and

leveraging the global talent pool

Managing Pressure and Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people,

having skills you can draw on are essential for peace of mind and growth. This one-day course will help participants

understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure

points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies

for getting ahead.

Meeting Management – The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop

will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and

talents of those who participate. Members of such a group want to get some kind of result out of their time together:

solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows

and utilizes the strengths of individual members.

Overcoming Objections to Nail the Sale If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the

sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for

objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your

averages at closing sales.


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Performance Management – Managing Employee Performance

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Problem Solving and Decision Making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this course is all about.

Project Management – All You Need to Know

Project management is no longer only for mega projects worth hundreds of thousands of dollars. Small projects can benefit from project management tools. These time tested tools can help you to get that small project done well, done under budget, and done on time. This workshop is not intended for those looking to be certified as project managers but rather for those who complete projects at work from time to time. In this course, you will gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than ever!

Project Management Fundamentals

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the

regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well,

done under budget, and done on time. This course is not intended to take you from a supervisory or administrative

position to that of a project manager. However, these topics will familiarize you with the most common terms and

practices in terms of working on projects.


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Project Management Training – Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to

regular job duties, people are often expected to take on extra assignments and to get that additional job done well, done

under budget, and done on time. This course is not intended to take participants from a supervisory or administrative

position to that of a project manager. However, these three days will familiarize them with the most common terms and

the most current thinking about projects. In this course, you will walk participants through the nuts and bolts of project

management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with

the unexpected, but they’ll be better prepared.

Project Planning All You Need to Know

Project management is no longer only for mega projects worth hundreds of thousands of dollars. Small projects can benefit

from project management tools. Statements of Work, Work and Resource Breakdown Structures and Project Planning

documents can help you to get that small project done well, under budget, and on time. This workshop is not intended for

those looking to be certified as project managers but rather for those who complete projects at work from time to time. In

this course, we will gain experience using the most common project management planning tools and will completely plan a

case study project from Statement of Work through Work and Resource Breakdown, Scheduling and end up with a

completed Project Planning Worksheet. Your small projects will be more successful than ever!

Prospecting for Leads Like a Pro

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new

business, and so your success today is a result of the prospecting you did six months ago. In this course, participants will

become skilled at prospecting and learn the 80/20 rule. They will learn to target and how to target them and commit to do

some prospecting every day through warming up cold calls, following up on leads, or networking. Participants will also

build their personal prospecting plan and learn how to ensure their future by planting seeds daily.


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Public Relations Boot Camp

The field of public relations has changed with the evolution of computers and the speed with which information can

spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for

the situation has not changed, however. In this comprehensive course, learn how to determine the type of information

required, to approach PR strategically, create compelling releases, and manage your media relations.

Risk Management

Risk management has long been a key part of project management and it has also become an increasingly important part

of organisational best practices. Corporations have realised that effective risk management can not only reduce the

negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this

course is flexible enough for any organisation. You can apply it to a single project, a department, or use it as a basis for an

enterprise-wide risk management programme.

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out,

insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home,

have become too much to handle. This one-day workshop explores the causes of such stress and suggests general and

specific stress management strategies that people can use every day.

The ABC’s of Supervising Others

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are

team leads or part-time supervisors without a great deal of authority. This course is designed to help participants

overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems

that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.


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The Minute Taker’s Workshop

No matter who you are or what you do, whether at work or in the community, you are likely involved in meetings.

Meetings are costly, whether they are held in a company boardroom or at the local coffee shop. To ensure that meetings

are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or

leader, and accurate minutes. It has been said that if accurate minutes have not been recorded, then the meeting may just

as well not have taken place. If people can’t remember or agree on what actually occurred at a meeting, how can the group

effectively accomplish its objectives? After this course you will understand your role as a minute-taker and the best

techniques for producing minutes that include all the essential information needed.

The Practical Trainer

Most people who call themselves trainers today probably didn’t start out to be trainers. They often work in a field where

they develop extensive knowledge and then are asked to share what they know. Many trainers have some experience with

teaching, writing, or leadership, although they come from nearly every field. As such, people who work as trainers are

often put into difficult situations without much understanding of what training is or how to do it well. We know that being

a good trainer is the result of developing skills to bring information to an audience. This information will then engage,

empower, and encourage continued learning and development. This course will give you the skills that you need so that

your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the

workplace.

The Professional Supervisor With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their

new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This course

can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful

change in your working life.


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Time Management – Get Organised for Peak Performance

Time is money, the saying goes, and lots of it gets lost in disorganisation and disruption. We also deal with a constant

barrage of technology, people, and tasks that can contribute to that disorganisation. Many people find that they flit from

one task to another, trying to get everything done. In this course, you will learn how to make the most of your time by

getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other

people.

Tough Topics – Talking to Employees about Hygiene

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members

who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance

are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of. This course has

two major themes. First, we’ll give you a framework for having those tough conversations. We’ll also give you some

guidelines for customising that framework for your organisation. Then, we’ll look at some common tough conversations

that come up, including body odour, flatulence, poor clothing and hair decisions, and bad breath. You’ll walk away well

prepared for any kind of challenging conversation.

Transgender Employees – Creating and Inclusive Work Community

Transgender Employees: Creating an Inclusive Work Community is a one-day course to introduce the importance and



inclusive environment for Transgender employees and increase the comfort level and productivity of all in your

organisation.

Policies and Procedures


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Complaints Handling This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Contracts and Written Statements This online course will help you determine who needs a written a contract or written statement and what should be

contained in the documents. This e-learning course will cover the processes that need to happen when a contract is varied

or terminated.

Data Protection – GDPR The European Commission has introduced the General Data Protection Regulation (GDPR) which will be implemented on

25th May 2018. The regulation has mainly been implemented in order to: Force companies to be clearer on their data

collection and usage Improve data protection and prevent data infringement Establish improved control and reactivity to

prevent data leakage These new regulations play an important role at a time when both the volume of data is skyrocketing,

and threats are growing at a similar rate. A key factor of any organisation’s GDPR compliance is staff awareness and

education.

Discipline and Grievance In this online course you will learn how to deal with disciplinary issues and what to do when an employee raises a

grievance. Whether you’re a manager or an individual who is directly affected by these issues this course will guide you

through the process.

E-book courses:



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Beyond Workplace Politics Workplace politics encompasses the power and authority processes and behaviors that are at work in a particular

workplace. It is how the links between people in the workplace work. There are workplace politics at play in every

organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a

cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the

co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of

behavior as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves

understanding your feelings and behaviors, as well as those of others, and applying this knowledge to your interactions and

relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-

Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course

will explore the social and emotional competencies and their role in working beyond workplace politics!

Conflict Resolution - Dealing with Difficult People We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day

ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent,

miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest

remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and

interact with someone. Success comes from understanding how we behave, as well as how we can influence others. If

difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less

difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this

workshop, you will learn how to turn difficult situations into opportunities for growth.

Conflict Resolution - Getting Along in The Workplace Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and

development. Think of when you were trying to choose your major in college, for example, or trying to decide between

two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in

a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings

and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a

win-win outcome.


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Data Protection – GDPR The European Commission has introduced the General Data Protection Regulation (GDPR) which will be implemented on

25th May 2018. The regulation has mainly been implemented in order to: Force companies to be clearer on their data

collection and usage Improve data protection and prevent data infringement Establish improved control and reactivity to

prevent data leakage These new regulations play an important role at a time when both the volume of data is skyrocketing,

and threats are growing at a similar rate. A key factor of any organisation’s GDPR compliance is staff awareness and

education.

Developing a Safety Procedures Manual

Safety procedures are the backbone of an organisation’s Safety Management

System. They provide consistency and when followed create a safe working environment and greater productivity due to

less injury down time. However, safety procedure writing is more difficult and time consuming than it at first appears. This

course will give you the foundation to start writing effective safety procedures.

Onboarding – The Essential Rules for a Successful Onboarding

Programme Did you know that most employees decide to leave a job within their first 18

months with an organization? When an employee does leave, it usually costs about three times their salary to replace

them. You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed

onboarding program that will guide the employee through their first months with the company. This course will explore

the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program

for different audiences (including managers and executives), and demonstrate how to measure results from the program.

Workplace Harassment - What It is and What to Do About It

How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to

protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered

in this course.





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Workplace Violence - How to Manage Anger and Violence in the Workplace Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the

case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive course

includes everything a workplace leader needs to get started.

Writing Reports and Proposals It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a

variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else,

report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as

efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal,

informal, and proposal styles.


Conflict Resolution - Dealing with Difficult People We can get into a routine where it feels like everyone, we speak with is either having a bad day, or we are having a bad day

ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent,

miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest

remedy is to lock you up at home and avoid people, we eventually have to pick up the phone or step outside and interact

with someone. Success comes from understanding how we behave, as well as how we can influence others. If difficult

interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people

to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will

learn how to turn difficult situations into opportunities for growth.

Conflict Resolution - Getting Along in The Workplace Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and

development. Think of when you were trying to choose your major in college, for example, or trying to decide between

two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in

a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings

and damaged relationships.


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Writing Reports and Proposals It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a

variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else,

report writing is a skill you will use again and again. Having a method to prepare these documents will help you be as

efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal,

informal, and proposal styles.

Sales

E-book courses:

Building Relationships for Success in Sales No one questions that making friends is a good thing. In this workshop, participants will discover that the business of

business is making friends, and the business of all sales professionals is making friends and building relationships. Strategic

friendships will make or break any business, no matter how big and no matter what kind of market.

Call Centre Training - Sales and Customer Service Training for Call Centre

Agents Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business

element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work,

including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer

service skills, which we will explore in detail throughout this energising and practical course. Note that we will use two

acronyms interchangeably throughout the course: CSR: Customer Service Representative CCA: Call Centre Agent.


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Dynamite Sales Presentations A great sales presentation does not demand that you have all the bells and whistles to impress the client with your

technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your

understanding of their problems and the solutions they need. This course will help you teach participants how to create a

winning proposal and how to turn it into a dynamite sales presentation.

Overcoming Objections to Nail the Sale If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the

sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for

objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your

averages at closing sales.

Selling Smarter It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession,

although it is often underrated and misunderstood. The backslapping, high pressure, joke-telling salesperson has

disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the

characteristics of honesty, trustworthiness, and competence. This course will help you teach participants how to be one of

those smart sales professionals.

Social Selling for Small Businesses Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive

integration of social media in how we conduct our lives. Sales professionals understand they can connect to and leverage

these habits. This course is designed for entrepreneurs and sales professionals to learn how to function in that space. In

this course, we’re going to explore how social selling is an essential requirement for sales teams, and how the relationships

that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to

apply specific techniques to connect with your audience and potential fans in the social space.




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Call Centre Training - Sales and Customer Service Training for Call Centre Agents Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element

that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including

understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service

skills, which we will explore in detail throughout this energizing and practical course. Note that we will use two acronyms

interchangeably throughout the course: CSR: Customer Service Representative CCA: Call Center Agent

Dynamite Sales Presentations A great sales presentation does not demand that you have all the bells and whistles to impress the client with your

technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your

understanding of their problems and the solutions they need. This course will help you teach participants how to create a

winning proposal and how to turn it into a dynamite sales presentation.

Marketing and Sales A small marketing budget doesn’t mean you can’t meet your goals and business objectives. You just have to be more

creative in your marketing tactics. This workshop will show you how to get maximum exposure at minimum cost. You will

learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom

line.

Purchasing and Procurement Basics Purchasing and procurement functions are about much more than bringing goods and services into an organization. They

are the foundation of strong, collaborative relationships with suppliers. Since many companies’ source products from

around the globe more frequently than ever, a procurement manager


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Selling Smarter It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession,

although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has

disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the

characteristics of honesty, trustworthiness, and competence. This course will help you teach participants how to be one of

those smart sales professionals.

Social Selling for Small Businesses Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive

integration of social media in how we conduct our lives. Sales professionals understand they can connect to and leverage

these habits. This course is designed for entrepreneurs and sales professionals to learn how to function in that space. In

this course, we’re going to explore how social selling is an essential requirement for sales teams, and how the relationships

that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to

apply specific techniques to connect with your audience and potential fans in the social space.

Telemarketing - Using the Telephone as a Sales Tool Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how

you use the telephone and where it fits into your sales and marketing mix. This course will show you how the telephone

can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach

can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to

persuade, and techniques to personalise each sales call.


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Social Media

E-book courses:

Dealing with the Media - Creating a positive working relationship The media is more widespread and pervasive than it’s ever been and its reach is growing all the time. Depending on your

line of work or hobbies, or just a plain twist of fate, you could end up being the answer part of a question and answer

session with a member of the media. It’s easy to become nervous or tongue-tied when being in this situation. Plenty of

people get distracted when they consider that what they are saying could very soon be on some news organisation's

website or Twitter feed. Being uneasy is perfectly understandable, but you can learn to deal with the media, on a one-off

basis, or as a recurring situation. This course will give you the tools you need when dealing with the media and putting your

best foot forward without putting your foot in your mouth.


Marketing with Social Media Social media remains an evolving aspect of our daily lives in addition to be a part of our businesses. This course is designed

for people who have some familiarity with social media already. Participants will learn to develop a social media marketing

plan as a part of their overall marketing strategy, determine who should be on their team, and choose how they will

measure what is taking place. In addition, we will explore some of the major social media sites and look at how speciality

sites and social media management tools can take their social media marketing to the next level.



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Networking for Success

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-day course, participants will learn the essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.

Workplace


Starting work This online ‘Starting Work’ course will explain how to be prepared for the first day in your new job, it will look at your basic

employment rights, and you will be able to see what is expected of you at work.

Work in a Person-Centred Way

E-book courses:

Bullying in the Workplace Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws

dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder,

what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-

workers? All of these questions (and more!) will be answered.


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so that you can practice making decisions in a safe environment

Creating a Positive Work Environment Not all of us have had the opportunity to work in a truly positive work environment. A positive work environment is

important for the productivity of a company, but it is also important to us personally. Our emotional and physical health

can be improved by working in a positive work environment. We should wake up each morning wanting to go to work - not

trying to think of excuses to not go. We want to be proud of where we work and enjoy telling others about where we work.

As an employee or a leader within a company you have a responsibility to create and maintain a positive work

environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a

companywide reality you can seek to provide this type of environment for your department/ division or those within your

sphere of influence. This course will give you tools to be able to create the type of company environment that you crave

through building and nurturing effective workplace relationships.

Developing a Lunch and Learn Programme If you look at any successful organisation they have the support of employee development as a core part of their culture.

For these organisations it goes beyond professional or even personal development to offering learning opportunities that

create increased energy, creativity and fun. Lunch and Learns are a venue to foster sharing and peer learning and are

typically aimed at fostering cross-organisation collaboration and communication. They are a tool for sharing of information,

approaches and talent. Further, they offer opportunities for networking in a safe, friendly and relaxed atmosphere.

Diversity Training - Celebrating Diversity in the Workplace More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual

orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of

the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to

organisations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal

costs for corporations. This course will give you ways to celebrate diversity in the workplace while bringing individuals

together.




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Generation Gap - Closing the Generation Gap in the Workplace There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be







with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

Planning for Workplace Safety Beginning with the Organizational Safety Policy, the company’s Safety Plan shows that Senior Management takes the

commitment to worker health and safety seriously. The safety plan provides a system of policies, procedures and practices

to help prevent accidents/incidents, gives workers the knowledge to help them create a safe working environment and

outlines a consistent methodology for the company’s approach to Health and Safety. It is one of the more important safety

documents that a company can produce. This course will give you the foundation to develop your Organisational Safety

Plan and take the next step in building your safety culture.

Safety in the Workplace Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also

have a profound, often lifelong impact on workers. Introducing a safety culture into your organisation, where safety is

valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a

committed, loyal, healthy workforce. This course will give participants the foundation to start building your safety culture.

Working Smarter - Using Technology to your Advantage Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed,

and most people take it out on their colleagues at one time or another. We’ve all been in a situation where we need to

print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty.

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused

by too many gadgets. This course will show participants how to leverage technology to work smarter, not harder.



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Workplace Ergonomics - Injury Prevention Through Ergonomics The human body is a fragile system, and we put many demands on it every day. Activities like reaching to get supplies off of

a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on

our bodies. In this course, you will learn how to make your environment as ergonomic as possible in order to make daily

tasks easier on your body and mind.

Workplace Success - Seven Key Skills you'll Need There have been a number of studies that identify the key skills that workers need to be successful. Various studies call

them different things - critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are

critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member,

Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and

Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these

skills can be improved upon through training.

Workplace Violence - How to Manage Anger and Violence in the Workplace Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the



Workplace Wellness Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already

on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace

understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes

all aspects of designing or upgrading a program, from concept through implementation, to review.


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Beyond Workplace Politics Workplace politics encompasses the power and authority processes and behaviours that are at work in a particular

workplace. It is how the links between people in the workplace work. There are workplace politics at play in every

organization! In 1990, two American psychologists (Dr. Jack Mayer and Dr. Peter Salovey) purported that if there was a

cognitive intelligence or IQ then there must be an emotional intelligence (sometimes known as EQ). Daniel Goleman, the

co-founder of the Collaborative for Academic, Social, and Emotional Learning (CASEL) theorized the social aspect of

behaviour as a complement to the emotional. His definition expanded to: “Social and emotional intelligence involves

understanding your feelings and behaviours, as well as those of others, and applying this knowledge to your interactions

and relationships.” In his work with CASEL he developed five interrelated sets of Social and Emotional Competencies: Self-

Awareness, Self-Management, Social Awareness, Good Relationship Skills, and Responsible Decision Making. This course

will explore the social and emotional competencies and their role in working beyond workplace politics!

Bullying in the Workplace Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws

dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder,

what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-

workers? All of these questions (and more!) will be answered

Transgender Employees - Creating an Inclusive Work Community Transgender Employees: Creating an Inclusive Work Community is a one-day course to introduce the importance and



inclusive environment for Transgender employees and increase the comfort level and productivity of all in your

organisation.

Workplace Ergonomics - Injury Prevention Through Ergonomics

The human body is a fragile system, and we put many demands on it every day. Activities like reaching to get supplies off of

a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on

our bodies. In this course, you will learn how to make your environment as ergonomic as possible in order to make daily

tasks easier on your body and mind.


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Workplace Harassment - What It is and What to Do About It How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to

protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered

in this course.

Workplace Success - Seven Key Skills you'll Need There have been a number of studies that identify the key skills that workers need to be successful. Various studies call

them different things - critical employability skills, soft skills, or transferrable skills. Regardless of the name these skills are

critical for workplace success. Seven of the most commonly identified skills are: Being a Productive Team Member,

Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking and

Emotional Intelligence. Many of us possess one or more of these attributes already and perhaps all of them. Luckily these

skills can be improved upon through training.

Workplace Violence - How to Manage Anger and Violence Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the



Workplace Wellness Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already

on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace

understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes

all aspects of designing or upgrading a program, from concept through implementation, to review.


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Contact us OXFORD COLLEGE OF EDUCATION 649 London Road, High Wycombe Buckinghamshire, HP11 1EZ United Kingdom Phone: +44 1494256340 WhatsApp: + 44 7984567735 Email: [email protected] www.oxfordce.co.uk www.onlinecourse.oxfordce.co.uk

http://oxfordce.co.uk/contact.php

Facebook https://www.facebook.com/oxford.ce.5 Instagram https://www.instagram.com/oxfordcollegeofeducation/ linkedin https://www.linkedin.com/in/oxford-college-of-education/ WeChat: oxfordce WhatsApp: + 44 7496 488987


mailto:[email protected]

http://www.oxfordce.co.uk/

http://www.onlinecourse.oxfordce.co.uk/

http://oxfordce.co.uk/contact.php


https://www.instagram.com/oxfordcollegeofeducation/

https://www.linkedin.com/in/oxford-college-of-education/

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Payment Method

Method 1:

Oxford College of Education Ltd

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IBAN: GB40 BARC 20020683428761

Barclays Bank: 12 Station Approach, Gerrard’s Cross SL9 8PP

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