online communities michael norton se branch presentation

khub.net | [email protected]

Online Communities of Practice


2.1 million people 700 services 433 Local Authorities


Top 10%

Bottom 10 %

High Performing – Case Studies

Poor Performing – Direct Intervention

Missing C

om

mu

nit

ies

of

Pra

ctic

e

KM

P

M

What was the knowledge management need/issue?


• No one reads them

• They are done at the end of the project

• Hard to understand what lessons have been learned

• Unable to speak to the people that took part on the project

• Only the project manager writes the lessons learned

Learning review & Case studies


“If only Local Government knew

what Local Government knows”


Solution Knowledge Management National Project

Knowledge and Innovation Network Leading KM Organisation

.How did you go about designing a solution?


A Community of Practice is a network of individuals with common problems or interests who get together to explore

ways of working, identify common solutions, and share good practice and ideas.


More> <Less

Public Sector

What is Knowledge Hub?

• A digital platform for collaboration.

• Where members connect, exchange

knowledge, ideas, insight and

experience to help them in their work.

• Already successfully used by over

100,000+ members across a broad

range of organisations all interested in

public service delivery and

improvement.

• Members include policy makers,

politicians, teachers, researchers,

service managers, volunteers and

many more.


Why use Knowledge Hub?

Free to use

Anyone can join for

free.

Public sector can set

up open & restricted

groups for free.

Secure

Government

approved, Official,

UK-hosted.

Recommended for

use by civil servants

on GOV.UK.

Reduces costs &

drives efficiency

Pooling resources,

sharing info &

reducing face-to-

face meetings saves

money & time.

Develops skills

Members access a

broad network of

experts and peers

who can help them in

their work.


Open source with

wide range of tools

Flexible, built to open

standards.

Toolset includes

forum, library, wiki,

ideas management...

Supports

stakeholder

engagement

Collaboration among

employees, with

external partners and

with customers.

Help & support

Access to top

community

management

expertise.

Clear roadmap

Regular upgrades.

Developed in

collaboration with the

community.


How communities are used

• Help members - members help each other to solve day-to-day issues and

experts can be invited in to help.

• Identify and share best practice - developing and disseminating best

practices, guidelines and procedures issued to provide instant access to

validated and up to date knowledge and information.

• Maintain existing knowledge base - organising, managing and stewarding

a body of knowledge from which members can draw.

• Create innovative solutions - Where the creation of breakthrough ideas,

knowledge and practices is paramount.

How do people use Knowledge Hub to their

advantage?

Saving time &

money

Through membership of

the 2000 strong Planning

Advisory Service Group,

Rebecca from Taunton

Deane Council was able

to access a wealth of

experienced

professionals when she

first started in her role.

For her, asking questions

in the forum provides

speedy responses and

saves money on buying

in expertise.

Informing decision

making

The Food Standards and

Labelling Group enables

regulators to

share opinions and

advice and develop

practical resources. For

David from

Buckinghamshire

Council, it enables

legislation to be enforced

consistently and

guidance to be produced

and shared on a national

level. They have also

saved money as they no

longer need as many

face to face meetings.

Delivering

outcomes

Knowledge Hub has

helped Stacy from

Broadland Council share

knowledge in a way that

just wouldn’t be possible

by email. Use of the

platform as a research

tool to gather case

studies and practical

advice has enabled key

social media and

communications policies

and tools to be adopted

by the council.

Inspiring

innovation

Access to both a private

and close-knit working

group and the broader

more public networks

has been invaluable for

Carl from Kirklees

Council. Bringing

together like-minded

individuals who care

about a particular issue

has really sparked new

thinking and ideas.



Knowledge retention

“By helping to build these communities, we are not only realising huge improvements in business processes and performance, but also providing employees with greater access to one of the most valuable learning resources: interaction with peers,” said Michael Behounek, director of knowledge management at Halliburton.

Inspiring conversations that drive action

For more information contact: [email protected]


[email protected]

online communities michael norton se branch presentation

Education