online banking commercial user guide

ONLINE BANKINGCOMMERCIAL USER GUIDESeptember 23, 2019

© 2019 Valley National Bank. Member FDIC. Equal Opportunity Lender. All Rights Reserved. VCS-8521

Valley.com 800.522.4100

2Commercial User Guide

WELCOME

Introduction We work hard to provide our customers with the financial tools they need to achieve the goals in life that matter. Online Banking is one of those tools.

Our Online Banking system is designed for ease of use. Whether you access it from your desktop, tablet, or smartphone, it looks and functions the same across all devices. And it’s full of powerful features that make it easy to keep track of your finances.

We invite you to take a moment to learn more about the “anytime, anywhere” convenience of Online Banking at Valley.


TABLE OF CONTENTS

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Help and Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General Information – Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General Information – Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Transactions – Funds Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Transactions – Business Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Transactions – Activity Center: Approving Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Transactions – Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Commercial – Payments (ACH and Wires) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Commercial – Positive Pay/Payee Positive Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Branches and ATMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Services – Stop Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Settings – Manage Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Settings – Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Settings – Account Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Settings – Security Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Settings – Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Settings – Text Enrollment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Contents


ONLINE HELP AND CONTACT NUMBERS

Support phone numbers are also located at the Resources tab after you log in.

Commercial Banking, Customer Service, Loan Servicing & Password Resets: 866.245.4554

Treasury Management Services: 866.245.4554

24/7 Lost/Stolen Debit Card: 800.522.4100

Online assistance is available for many things you need to know. There are also instructions on how to perform specific tasks.

Phone Numbers

Online Assistance


GENERAL INFORMATION – SECURITY

By following our tips, Online Banking at Valley Bank can be a safe and efficient method for handling your banking needs.

IBM Trusteer Pinpoint™ Detect is built into our online banking platform which helps protect digital channels against account takeover, fraudulent transactions, and can help detect end user devices infected with high risk malware. It is a cloud-based solution that can transparently build user profiles and continuously authenticate online identities to help you differentiate between a true user and fraudsters.

In addition to the Trusteer software, Valley requires the use of Symantec VIP Tokens to process wires and/or ACH money transfers. Customers are offered the choice of a soft or hard token. Each employee that processes wires and/or ACH transactions for your company will be required to have a token.

Security starts at your computer. Never share your Login ID or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other obvious choices.

Access to the Bank’s network requires strong password authentication. Wherever possible, every Bank password should be strong, per the following:

• Minimum twelve (12) characters made up of letters and either numbers or punctuation marks

• Must be changed at least every 60 days

• Must not repeat any of the previous 24 passwords used

• Must not include the user-ID or the user’s full name

• Accounts must lock out after three incorrect password tries

We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and your financial institution, making it difficult for anyone to access your account information.

In addition to your personal password security, we have added another layer of security called browser registration that runs in the background and helps verify your identity at login.

• Ensure your web browser, operating system, anti-virus software and other applications are current and support 256-bit encryption.

• Memorize your passwords.

• Exit your Online Banking session when finished.

• Do not leave your computer unattended when logged into Online Banking.

• Do not use public computers or unsecured WiFi when accessing Online Banking.

• If you receive an error when logged into your Online Banking account, report the error to a customer service representative at 866.245.4554.

General Information

User Identification and Password

Online Banking Safety Tips

Secure Sockets Layer Encryption (SSL)

Browser Registration


Your financial institution will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from your financial institution, please report the incident to a customer service representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness.

Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution.

It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and use that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity.

• Do not open email attachments or click on a link from unsolicited sources.

• Avoid completing email forms or messages that ask for personal or financial information.

• Do not trust an email asking you to use a link for verification of login or account details.

• Monitor your account transactions for unauthorized use.

• Shred old financial information, invoices, charge receipts, checks, unwanted preapproved credit offers and expired charge cards before disposing of them.

• Contact the sender by phone if you are suspicious of an email attachment.

To enroll in online banking for your company, contact a Treasury Solutions Sales Officer who will help you complete the required documentation to match your business online banking needs.

Fraud Prevention Tips

Phishing

Identity Theft


GENERAL INFORMATION – GETTING STARTED

How to Get Started with Business Online Banking

1. Once you’ve been enrolled you will receive an email to get you started.

2. Login with your assigned Login ID as a new user and follow the instructions (Select Target) to obtain a Secure Access code to complete the enrollment.

What is a Secure Access Code? You may need a Secure Access Code each time you login to our Online Banking system. It is delivered to you via phone call or SMS text. If you delete the security certificate or “cookie” that activates your computer for later use, or if you login from a new computer, you will need another Secure Access Code.

When you receive your Secure Access Code, enter it in the access code screen and click Submit. The Secure Access Code is valid for only 15 minutes. If it expires, you must request a new one.

3. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to generate a new Secure Access Code when you use that device in the future.

Should I register my device? If this device is “private”, you may want to register to have it recognized for future logins to save time. We do not recommend registering a public device.

After 6 months of inactivity, Online Banking Users will be automatically purged and prompted to re-enroll.

If you need any assistance, please contact Treasury Solutions Support at 866.245.4554 or [email protected].


Follow the steps below to login to Online Banking from Valley’s website after you enroll as a new user:

1. Enter your Login ID and Password

2. Click Log In

If you forget your password, on a registered device, click “Forgot your password?” Select how you would like to receive your Secure Access Code access code and follow the instructions to re-establish a password. If you are not on a registered device, you will be directed to contact Treasury Solutions at 866.254.4554 during regular business hours.

Logging In


The Home screen will give you an overview of all of your Online Banking accounts at Valley. The menu may not always appear on a tablet or smartphone. You may have to tap the menu button or swipe to the left for it to display.

In the upper-right corner of your Home page you will find links to a number of available actions that may allow you to transfer money, enroll in bill pay, and view recent transactions.

Click on the account you want to view details on. Click on a transaction or the check icon next to a transaction to see details or the check image. Pending transactions have not yet posted and do not indicate a date, but are listed as Pending in red in the date column. Select Show Filters for search options.

HOME SCREEN

General Information

Quick Action Options

View Transaction History


Account Tiles

Create Groups

Customize the appearance of your Home page by moving account tiles. Click on a tile, hold the mouse button, drag the tile to a new location and release the mouse button. On a tablet or smartphone, tap and hold a tile, drag it to a new location and lift your finger to drop the tile in that location.

To create a new account group, drag an account tile to the New Group icon that appears while a tile is being moved. When you ‘drop’ the tile, a field appears allowing you to enter a name for the new group. Enter a name and click the check mark to save the changes. To rename an account group, click the pencil icon next to the name, edit the name, and click the check mark to save the changes.


MESSAGES

General Information

View Message

Delete Message

Start a Conversation

The Messages center allows you to communicate securely with the bank. You can view, save, and delete messages as needed. This is where you will find your alerts.

Messages are displayed on the left side of the screen. Click on a message to view details.

Once you have reviewed your messages, you can delete them right away. Just click on the trash icon after highlighting the message.

Click on Messages and then New Conversation and send your message to Valley’s Customer Service.


TRANSACTIONS — FUNDS TRANSFER

General Information

Funds can be transferred internally between your Valley checking and savings accounts by selecting Funds Transfer.

Follow the steps below to transfer funds:

1. Select the account you want to Transfer From

2. Select the account you want to Transfer To

3. Enter the Amount and the Date when you want the transfer to occur

a. Check the box to Make this a recurring transaction and set up the frequency

4. Add your personal notes about the transfer under Memo

5. Click Transfer Funds

You can view or search for Transfers on the Activity Center or on Funds Transfer tab.


TRANSACTIONS — BUSINESS BILL PAY

General Information

Business Bill Pay with Valley allows you to electronically pay almost anyone in the United States, saving you valuable time and money. Contact your branch representative to enroll.

After you enroll in Business Bill Pay you can click on the quick action link View All Bills Now>Options-Visit Bill Pay Site from the Home screen or click on the Business Bill Pay link in the menu to add, modify or delete billers.


TRANSACTIONS — ACTIVITY CENTER: APPROVING TRANSACTIONS General Information

Approving Transactions

The Activity Center shows only your Online Banking transaction activity. You may be able to review Single Transactions, Recurring Transactions or Checks Deposited.

Your access may allow you to review and cancel unprocessed transactions, depending on the account type.

1. Click on a corresponding tab (Single or Recurring Transactions or Deposited Checks)

2. Show Filters and enter any details to streamline your search

3. Click on Actions next to a transaction to Inquire, Copy or Print Details or click on the down arrow to view details of a transaction

You can approve pending transactions by using the Activity Center. Follow the steps below:

1. Go to Transactions>Activity Center

2. Select Show Advanced

3. Browse or search for the transactions that you want to approve

4. Check the box for each transaction that you want to approve

5. Select Actions dropdown and select Approve


TRANSACTIONS — STATEMENTS

Steps to view Statements

1. Login

2. Select “Transactions”

3. Select “Statements”

4. Select “Account” from dropdown

5. Select “Date” from dropdown

6. Select “Document Type” from dropdown

7. Select “Get Statement”

8. Statement will display


COMMERCIAL — PAYMENTS (ACH AND WIRES)

Payments

Templates

Recipients

A Payment is a transaction that you create to pay or collect funds. After a user has been created and assigned limits and access, they can begin creating payments and viewing assigned accounts in online banking immediately.

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Templates can be created to save you time when repeat payments or collections are needed. They are easy to set up and used for payments to vendors or suppliers, collections from customers, and for payroll payments. You must have draft rights to create a template and assign which users it can be used by.

In a payment or a template, a recipient is a person or another business that you might exchange funds with. Once you create a recipient you can include them in any payment or template.

For single-recipient transactions, use the following templates or payment types:

• ACH Single Payment

• ACH Single Receipt

• Domestic Wire

• International Wire

For multiple-recipient transactions, use the following templates or payment types:

• ACH Batch

• ACH Collection

Note: ACH is an alternative to using checks and is subjecto credit approval.


Subsidiary A subsidiary is a secondary/alternate company profile that you can use when you create a payment or template. When you include a subsidiary in a payment, we substitute the characteristics of the subsidiary when we send the processed transaction to the receiving financial institution. The financial institution may or may not pass the information on to the recipient. A payment or a template can be associated with a single subsidiary.


COMMERCIAL — POSITIVE PAY

Check Positive Pay

Payee Positive Pay

ACH Positive Pay

Check Positive Pay is a service designed to protect your accounts from check fraud. A file containing issued check information is imported. As checks are presented for payment, both dollar amounts and check numbers are verified. An “exception” item is created when any check fails to match our customer’s issued check information. Customers are notified of exception items via email, review the exceptions Online and enter decisions whether to Pay or Return. Decisions must be made prior to 1 PM ET. Best Practice: Exceptions are usually added around 9 AM ET – check exceptions after this time.

Payee Positive Pay has the ability to review the Payee name on the “Pay to the Order of” or “Payble to” portion of the checks. The Payee name is compared to the check issue file that you submit and exceptions are reported back to you for a decision.

ACH Positive Pay is a service designed to protect your accounts from unauthorized ACH debits. Our customers notify us of any allowed debits and the transaction criteria is added to customer’s “authorized” filter. An “exception” is created when any transaction fails to match the criteria within the filter. Customers are notified daily of exceptions via email. Exceptions are reviewed online and decisions are made on whether to pay (one time), pay and add to authorized filter or Return. Decisions must be made prior to 1 PM ET. Best Practice: Exceptions are usually available after 9 AM ET – check exceptions become available after this time.


BRANCHES AND ATMS

Valley Bank offers a host of locations for your convenience. To find your nearest branch office or ATM, click on Branches or ATMs and allow the built-in location service to find your location and show you the branch or ATM location nearest to you.


SERVICES – STOP PAYMENT

Placing a Stop Payment on a Check

For your convenience, a stop payment may be placed on a check through Online Banking. The request is in effect for six months. Refer to the bank’s current Schedule of Fees.

Before you initiate a stop payment, refer to your account history to determine if the check has already been paid.

To initiate an online stop payment request, follow the steps below:

1. Click on Stop Payment

2. Select the Account (required)

3. Enter the Check Number (required)

4. Enter the Payee, if applicable

5. Enter the Amount (required)

6. Enter the Date of the check

7. Enter any important information under Note

8. Click Send Request or Back to make changes


SETTINGS – MANAGE USERS

New Users User Management allows access to add users, edit user rights, assign limits, and delete users. A small company can be easily managed, but if your company is large, it might be helpful to discuss business policies prior to setting up users.

Each user has their own set of rights, which may include:

• Rights to create payments and templates for certain transaction types

• Approval limits

• Rights to access accounts

• Rights to different features available in online banking

Set up a new User at Settings>Manage Users>Add User. Enter the required information and click Save.


Edit User To edit a user, click on Settings>Manage Users, find the user you would like to change and click on the Edit icon. Make changes to limits, features and accounts, and click Save when complete.


SETTINGS – PROFILES

Keep Your Profile Up to Date

You can update your personal information at Settings>Profile. Please keep this information up to date if we need to contact you.


SETTINGS – ACCOUNT PREFERENCES

Account Nicknames

Account Preferences allows you to apply a name of your choosing for each account Online or through Text banking. It also allows you to change the order in which the accounts appear on the list.

Click on the current name and/or order, change, and click Submit.


SETTINGS – SECURITY PREFERENCES

Change Password

Change Login ID

Change your password at Settings>Security Preferences.

Change your Login ID at Settings>Security Preferences.


SETTINGS – ALERTS

Setup Alerts In Alerts you can set up by Date, Account, History, and Transaction. Click on New Alert, make your selections and Save. Click on the Alert to review details.


SETTINGS – TEXT ENROLLMENT

Turn On Text Enrollment

Enable and authorize text banking on your mobile device by turning on Text Enrollment.

1. Turn the Text Enrollment button from Off to On

2. Enter the SMS Text Number

3. Read the Terms and Conditions and check the box to Agree to Terms

4. Click on Save

5. At Account Preferences, be sure each account is marked Enabled to enable your account to be viewed in text banking.

Text Command options to 226563 to request your balance, account history, transfer funds, and more.

online banking commercial user guide

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