online banking and mobile banking - georgia - … new user registration - step by step instructions...
TRANSCRIPT
Online Banking and
Mobile Banking
Help Manual
September 2016
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NEW USER REGISTRATION - STEP BY STEP INSTRUCTIONS..............................................................................................................4
LAUNCHING THE NEW USER REGISTRATION PROCESS ....................................................................................................................5
STEP 1: REVIEWING THE ONLINE BANKING USER AGREEMENT ............................................................................................................................ 6 STEP 2: ENTERING YOUR PERSONAL INFORMATION........................................................................................................................................... 7 STEP 3: SPECIFYING LOGIN DETAILS ............................................................................................................................................................... 8 STEP 4: EMAIL ACTIVATION .......................................................................................................................................................................... 9 STEP 5: MOBILE PHONE ACTIVATION ........................................................................................................................................................... 10 STEP 6: ONE-TIME PASSWORD SETUP .......................................................................................................................................................... 11 STEP 7: SPECIFYING CHALLENGE QUESTIONS.................................................................................................................................................. 12 STEP 8: SELECTING YOUR PERSONAL IMAGE................................................................................................................................................... 13 STEP 9: REGISTER YOUR COMPUTER ............................................................................................................................................................ 14 STEP 10: REGISTRATION COMPLETE ............................................................................................................................................................. 15
DASHBOARD TAB ........................................................................................................................................................................16
ACCOUNT SUMMARY WIDGET .................................................................................................................................................................... 17 Performing Account Summary Transactions ................................................................................................................................... 17 Downloading Transactions .............................................................................................................................................................. 18 Account Summary Views ................................................................................................................................................................. 18 Setting up Account Groupings ......................................................................................................................................................... 19 Editing Account Groupings .............................................................................................................................................................. 19 Account Summary Charts ................................................................................................................................................................ 19 Access the Account Summary Details Page ..................................................................................................................................... 20
FUNDS TRANSFER WIDGET ......................................................................................................................................................................... 20 Status Tab........................................................................................................................................................................................ 20 Internal Tab ..................................................................................................................................................................................... 21 External Tab (if enabled) ................................................................................................................................................................. 21
WRITE CHECKS WIDGET ............................................................................................................................................................................ 21 Status Tab........................................................................................................................................................................................ 22 Write Check Tab .............................................................................................................................................................................. 22
EVENTS CALENDAR WIDGET ....................................................................................................................................................................... 22
ALL SERVICES TAB .........................................................................................................................................................................23
ACCOUNT SUMMARY DETAILS PAGE ............................................................................................................................................................ 24 Categorizing Transactions ............................................................................................................................................................... 24
BILL PAY DETAILS PAGE ............................................................................................................................................................................. 25 EMESSENGER DETAILS PAGE....................................................................................................................................................................... 26 FUNDS TRANSFER DETAILS PAGE ................................................................................................................................................................. 27
Internal Transfers ............................................................................................................................................................................ 27 External (eTransfers) Tab ................................................................................................................................................................ 28 Transfers Tab ................................................................................................................................................................................... 28 Accounts Tab ................................................................................................................................................................................... 28 My Favorite Transfers ..................................................................................................................................................................... 29
OPEN A NEW ACCOUNT............................................................................................................................................................................. 30 Open New Accounts ........................................................................................................................................................................ 30 My Applications............................................................................................................................................................................... 30
STATEMENTS DETAILS PAGE ....................................................................................................................................................................... 31 STOP PAYMENTS DETAILS PAGE .................................................................................................................................................................. 31
Stopping Payments.......................................................................................................................................................................... 31 Reviewing Stop Payment History .................................................................................................................................................... 31
TAX INFORMATION ................................................................................................................................................................................... 32 USER ACTIVITY DETAILS PAGE ..................................................................................................................................................................... 32 WRITE CHECK DETAILS .............................................................................................................................................................................. 33
Write Checks.................................................................................................................................................................................... 33 Checks.............................................................................................................................................................................................. 34
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Accounts .......................................................................................................................................................................................... 34 Payees ............................................................................................................................................................................................. 34 Favorite Checks ............................................................................................................................................................................... 34
SETTINGS TAB..............................................................................................................................................................................35
MY WIDGETS .......................................................................................................................................................................................... 35 To add a widget:.............................................................................................................................................................................. 35 To remove a widget:........................................................................................................................................................................ 35
MY ACCOUNT PROFILE .............................................................................................................................................................................. 36 My Account Profile – Personal ........................................................................................................................................................ 36 My Account Profile – Security.......................................................................................................................................................... 36 My Account Profile – Settings ......................................................................................................................................................... 36 My Account Profile – Activity .......................................................................................................................................................... 36
MY USERS .............................................................................................................................................................................................. 37 Adding Secondary Users .................................................................................................................................................................. 37 Reviewing and Updating Secondary Users ...................................................................................................................................... 37
MORE TAB ...................................................................................................................................................................................37
SYSTEM REQUIREMENTS .............................................................................................................................................................38
SUPPORTED WEB BROWSERS...................................................................................................................................................................... 38 HOW TO ENABLE JAVASCRIPT ..................................................................................................................................................................... 38 SUGGESTED SCREEN RESOLUTION ................................................................................................................................................................ 38
WEB BROWSER TROUBLE? ...........................................................................................................................................................39
CLEAR YOUR BROWSER'S CACHE AND COOKIES .............................................................................................................................................. 39 DISABLE BROWSER ADD-ONS AND PLUG-INS ................................................................................................................................................. 39
MOBILE BANKING SCREENSHOTS .................................................................................................................................................40
LOG IN AND HOME PAGE ........................................................................................................................................................................... 40 ALL SERVICES ........................................................................................................................................................................................... 40 NAVIGATION MENU .................................................................................................................................................................................. 41 ACCOUNT SUMMARY ................................................................................................................................................................................ 41 FUNDS TRANSFER ..................................................................................................................................................................................... 42 BILL PAY ................................................................................................................................................................................................. 43 SETTINGS ................................................................................................................................................................................................ 44 EVENTS CALENDAR ................................................................................................................................................................................... 45 TAXES .................................................................................................................................................................................................... 45 CHECK DEPOSITS ...................................................................................................................................................................................... 46 STOP PAYMENT........................................................................................................................................................................................ 47 LOG OUT ................................................................................................................................................................................................ 47
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New User Registration - Step By Step Instructions
The new user registration process comprises 10 steps. This process ensures we protect your security and identity.
The steps are:
1. Review the Online Banking User Agreement 2 Entering your Personal Information 3. Specify Login Details 4. Email Activation 5. Mobile Phone Activation 6. One-time Password (OTP) Setup 7. Specify Challenge Questions 8. Select your Personal Image 9. Register your Computer 10. Registration Complete
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Launching the New User Registration Process
Follow these steps to launch the registration process:
Visit ibmsecu.org
Online Banking ATM/Branch locator Search Slle --··-
Enter Member Number or User Name in Online Banking Tab
You will see the following message:
You may then choose to Register for New Online Banking or Continue with Classic login. Access to our classic login will
only be available for a limited time, so we
encourage you to register for new
online banking the next time you log in.
Once you register for new online banking,
the next time you visit ibmsecu.org you will see the new online banking tab.
Simply enter your User Name and you are ready to go!
Member Number or User"""'
Online Banking
You must reglamr ror our new system befont 713111• to continue using Onlne Banking.tier tNt date.
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Online Banking
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Step 1: Reviewing the Online Banking User Agreement The first page in the New User Registration process displays the Online Banking User Agreement between you and the Credit
Union.
You must review this agreement and agree to the terms and conditions before you can proceed with the registration.
To accept the terms and conditions of the agreement:
1. Select the check box to state you agree with the terms and conditions of the service.
Note: Click on the print option below this check box to keep a copy for your own records.
2. Click the Continue button to move to the next step - Personal Information Verification.
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Step 2: New Users - Entering your Personal Information
To enter your personal information:
1. Complete all of the fields displayed.
2. Click the Continue button to move to the next step - Specifying Your Login Details.
Note: The information you enter in Step 2 will be validated against data in the system to authenticate your identity. If
you are not successful after three attempts, your computer will be blocked and you will need to contact the Credit
Union for further assistance.
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Step 3: Specifying Login Details
Once you have successfully entered your personal information, you are next prompted to specify your Login Details.
To specify login details:
1. Create a User Name. This is the user name you will use for logging into Online Banking. It must be between 4 and
16 characters and can be any combination of letters and numbers.
Note: User Name cannot be your membership number.
2. Next create a Password. To ensure this is secure it needs to be between 8 and 16 characters, and must have at
least 1 upper case character, 1 lower case character, and 1 number.
3. You will also need to confirm the password in the Confirm Password field.
4. Enter and confirm your Email Address. This is required for sending the one-time password which is needed for
certain transactions and also for other key communications.
5. Optionally, you can also specify a Mobile Phone Number which can be used for the same types of
communications.
Note: You are not required to add a mobile phone, but we recommend it.
6. Click the Continue button to move to the next step - Email Activation.
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Step 4: Email Activation
An email address is required to use the Online Banking system. The system sends an Email Activation Code to the email address you entered on the Login Details page.
To proceed with the registration:
1. Open a new browser window or tab and access the email account you specified on the Login Details page.
Note: For security purposes, do not access your email from the same window as Online Banking registration.
2. Locate the email and copy the code.
3. Enter the code in the Email Activation Code field.
4. Click the Continue button to move to the next step - Mobile Phone Activation.
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Step 5: Mobile Phone Activation
If you specified a mobile phone number on the Login Details page, a mobile phone activation code is sent as a text message to your mobile phone.
Note: You are not required to activate a mobile phone, but we recommend it.
To proceed with mobile phone activation:
1. Go to the mobile phone you specified and look for a new text message.
2. Retrieve the activation code and enter in the Mobile Phone Activation Code field.
3. Click the Continue button to move to the next step - One-Time Password Setup.
Note: You can also choose to activate your mobile phone at a later time by clicking the Activate later button.
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Step 6: One-Time Password Setup
To provide enhanced security for certain transactions, our system uses a One-Time Password (OTP). In such cases this password is sent to your email, your mobile device, or both. You are then prompted to enter the code online to continue with the transaction. As part of the registration process, you are asked to specify how you want these passwords to be delivered.
To set up your one-time password options:
1. Select whether you want your one-time password sent to your:
a. Primary Email Address
b. Primary Mobile Phone
Note: If you have a mobile phone, we highly recommend selecting that option as it is often easier and quicker than
email. You may check both boxes to have these passwords sent to both your email and mobile phone
2. Click the Continue button to move to the next step - Specifying your Challenge Questions.
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Step 7: Specifying Challenge Questions
As a further security measure to protect your identity, you are asked to answer a set of challenge questions. You must answer three challenge questions from a drop-down list of questions defined by the Credit Union.
To set up your challenge questions:
1. Select your first challenge question from the drop down, and enter your answer in the Answer field. If you want to show the
answer as you type, select the Show Answers check box. 2. Repeat this process for the second and third questions.
Note: Duplicate answers are not permitted, so you will not be able to enter the same answer for different questions.
3. Click the Continue button to move to the next step - Selecting your Personal Image.
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Step 8: Selecting your Personal Image
Another level of security is provided by the Personal Image - a secret image only you know about. Make sure you see this image before you enter your password.
To select a Personal Image:
1. Select an image from the listing of available options.
2. Once you have selected your image, enter some text to uniquely identify it. This text will display alongside the image and sh ould be something you will recognize when logging in.
3. Click the Continue button to move to the next step - Register your Computer.
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Step 9: Register Your Computer
The next step in the process gives you the option of registering the computer you are currently logged into.
To register your computer:
1. Determine if the computer you are on is a public or a personal computer.
Note: A public computer is one that is shared by others (at work, in a library, etc.)
2. Select the appropriate option.
a. This is a Public Computer b. This is a Personal Computer
Note: If you select This is a Public Computer, you will be prompted to answer some of your challenge questions after entering your password each time you log in.
3. Click the Continue button to move to the next step - Registration Complete.
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Step 10: Registration Complete
Congratulations. You have successfully completed the registration process and can now log into the Online Banking system using the User Name and password you created during the registration process. Click on the Login button and begin using our Online Bank ing system.
Note: This registration process also gives you access to our Mobile Banking system.
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Dashboard Tab
The Dashboard is customizable and is your entry point into Online Banking.
From the Dashboard you can: Select the widgets to include in your Dashboard and their location.
o To do this, click the Settings tab and select My Widgets. Use the widgets on your Dashboard to review information and perform key transactions directly from the Dashboard.
o To do this, hover your pointer over the Details button (magnifying glass).
Reposition the widgets directly on the Dashboard by dragging to a new location.
o To do this, click and hold on the Move button and drag the widget to a new location on the Dashboard.
Note: The only widget that cannot be moved is Account Summary. This displays by default in the top-left corner of the Dashboard. Access all functions of a service by opening the expanded view.
o To do this, click on the Maximize button.
The Account Summary widget has two additional buttons:
o Print button for printing a month-to-date listing of your account transactions.
o Set Default Account button defines which account appears first inside the Account Summary details page.
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Account Summary Widget
The Account Summary widget displays by default on the top left of your Dashboard. Here you can see a snapshot of all your accounts grouped by account type. You can see the Current Balance and Available Balan ce as well as the date of the Last Transaction.
From the Account Summary widget, you can: Perform some transactions. Access the Account Summary details page for any of your accounts. Change the view of your accounts.
Performing Account Summary Transactions
To the left of each account listed in the Account Summary widget, you will see a Detail button (magnifying glass). Hover over the magnifying glass button to open a pop-up menu of transactions you can perform, and click on the desired action.
Most accounts allow you to:
Modify Nickname Print View tax info Download transactions Transfer funds
Checking accounts will also allow you to:
Stop payments View cleared checks Write checks
Most loans will also allow you to:
Calculate a payoff amount
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Downloading Transactions
You can download transactions from any of your accounts directly from the Account Summary widget. Hover over the Detail button (magnifying glass) and click on the Transactions Download link. This opens the Transaction Download page.
To download transactions for your own accounting software:
1. Select the File Type to use. a. There are four options offered:
i. Quicken (Web Connect – QFX ii. Quick Books (Web Connect - QBO)
iii. Quicken (QIF) iv. CSV form for use with Excel or other software programs
2. Choose your Transaction Date Range. a. You can either opt to download all New Transactions, or transactions for a specific date range.
3. Choose your Transaction Category a. You can download transactions for all Transactions Categories, or just Specific categories.
4. When you have completed making your selections, click the Download Transactions button.
Note: The transactions will download to a file of the selected format to your computer for you to use with your software.
Account Summary Views
You have different options for viewing your accounts: Standard - grouped by account type such as checking, savings, certificates, loans, credit cards, and so on. Assets/Liability - all accounts grouped into assets and liabilities. My Groupings - your own personalized view of your accounts.
To access a different account view or set up a new grouping, select the View drop down button. For any view, you can choose t o view all the accounts jointly held by Member of your accounts or just for certain Member as listed.
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Setting up Account Groupings
To set up your own account groupings:
1. Select View, Manage Group. 2. Click the Add New Account Group button. The Add/Edit Account Group window displays. 3. Provide a Group Name. This will be the name of your group. 4. For each folder or sub group within that group, create a Sub Group Name. Click the Add button. 5. A folder with your sub group name displays on the right. Use the sub groups to group like accounts.
6. Once you have your structure in place, you can drag the accounts you want to include from the left of the window to appropriate folders on the right.
7. When you are done, click the Save button at the bottom of the page to save your changes. The new Group now displays in the Manage Account Groups window.
Editing Account Groupings
To edit an account grouping:
1. You can edit an account group at any time by selecting the group name and opening the Add/Edit Account Group window. 2. You can make a group inactive in this window by deselecting the Active check box and saving your changes. 3. If you no longer need a group, delete it directly from the Manage Account Groups window by selecting the Delete button.
To apply one of your custom groups to your Account Summary view, select View, My Groups and apply the group you want to use.
Account Summary Charts
You can also view your account summary information in the form of a bar or pie chart. Click the Chart drop down and select Bar Chart or Pie Chart. The display changes to show data in the selected chart type.
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Access the Account Summary Details Page
Clicking on the name of any account in your Account Summary widget takes you directly to the Account Summary details page for that account. Here you can access details on all your account transactions.
Funds Transfer Widget The Funds Transfer widget enables you to transfer funds directly from the Dashboard. The accounts to be used for transferring funds are set up using Funds Transfer details page. You can use the dashboard widget to quickly schedule a transfer and review the status of upcoming and recent transfers.
The Funds Transfer widget has the following tabs:
Status tab Internal tab (transfer to another Credit Union account) External (eTransfers) tab (must be set up in advance – transfer to another financial institution).
Status Tab
The Status tab shows a listing of upcoming or Scheduled Transfers as well as Recent Transfers. Clicking on a transfer description will open the Funds Transfer details page for that transfer.
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Internal Tab
To schedule an internal funds transfer:
1. On the Internal tab select the From Account from which the funds transfer is to be made by clicking the drop down. 2. Select the To Account to which you want to transfer the funds
Note: If transferring to another Credit Union Member, enter the Member #, account (e.g. S1) and first three letters of last name.
3. Enter the Amount to transfer and the date of transfer in the On Date field. 4. Use the Public and Private Notes fields to enter any notes about the transfer. 5. Click the Transfer button. 6. A confirmation window displays. Click Transfer to confirm the transaction, or Cancel to cancel. 7. When completed, a transfer completed window displays. Click Done.
External Tab
To schedule an external funds transfer:
1. On the External tab select the transfer type: Receive Money or Send Money. 2. Select the From Account and To Account, Amount, and On Date (date of transfer). 3. Enter any Public and Private Notes and click the Transfer button to schedule the transfer. 4. A confirmation window displays. Click Transfer to confirm the transaction, or Cancel to cancel. 5. When completed, a transfer completed window displays. Click Done.
Write Checks Widget
The Write Checks widget enables you to request an official check directly from the Dashboard. You can request a check made payable to yourself which will be mailed to your address on file.
The Write Checks widget has two tabs:
Status tab Write Check tab
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Status Tab
The Status tab lists all checks that have been issued and any pending checks. Click on the check description to access the details for that check.
Write Check Tab
To write a check:
1. Select the account you want to write the check from in the From Account drop down. 2. Select the appropriate address in the Mail Check To drop down. 3. Enter the Amount and Send Date. 4. Add any Public and Private Notes you want to include. 5. Click the Write Check button. You will be prompted to confirm your choice. 6. Click Submit to continue or Cancel to cancel the action. 7. If you click Submit a Write Check Complete window displays summarizing the details of the check. 8. Click Done to return to the Status tab.
Events Calendar Widget
The Events Calendar widget enables you to view upcoming events saved to your Online Banking calendar (e.g. loan payments due, Credit Union holidays, and your own custom entries). Dates with an event are highlighted by a blue box.
To view more details or add events, click on the Maximize button.
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All Services Tab
By clicking the All Services Tab you can access all Online Banking services. Just click on an icon to open the details page for the service you want to use. You may need to scroll to see all the available icons.
You can switch to the list view by clicking the button on the top right.
All Services details pages include: Account Summary Bill Pay eMessenger Funds Transfer Open New Account Statements Stop Payment Tax Information User Activity Write Checks
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Account Summary Details Page
The Account Summary details page shows the transaction details for your accounts. The page is divided into two sections. On the left is the listing of all your accounts. The right side provides details for the account currently selected on the right.
You access the Account Summary details page by: Select an account name on the Account Summary widget Select the Account Summary icon or menu item in the All Services tab
Once on the Account Summary details page, you can:
View details of any account by selecting a different account from the left-hand side of the page. Click the Show Details button at the top of the page to view details about the account. Here you can see:
o current, available, and minimum balance o routing number o any joint account holders o cards linked to the account o account interest rate o interest paid year to date o date and amount of last debit and credit
Note: To hide this information, click the Hide Details button. Click Print to generate a PDF file of the transactions
Use the View drop down to select the period of transactions you want to view. You can view the last 30 days (the default) up to
the last 12 months. Your selection will also control the transactions selected for printing. You can search for a particular transaction by entering text in the search box and selecting Go. Perform an advanced search by clicking the Show Advanced button. Here you can search for transactions by:
o Type o Amount o Date o Category o Check Number o Description
Note: Close the Advanced Search box at any time by clicking Hide Advanced button.
Categorizing Transactions
You can categorize directly from the Account Details view. Use categories to group like transactions enabling you to better analyze your spending.
To do this, click the Plus icon next to any transaction. The details for that transaction display. To change or apply a category to the transaction, select the Category drop down and select a category. You can also Add, Edit or Delete categories from this same menu.
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Bill Pay Details Page
You can access the new Online Bill Pay under the All Services tab.
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eMessenger Details Page
The eMessenger service allows you to set up account alerts that are sent to you via email or text message. You can also enroll in eStatements inside this service.
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Funds Transfer Details Page
The Funds Transfer details page can be accessed from the Funds Transfer widget on the Dashboard or from the All Services menu by clicking the Funds Transfer icon or menu item if in list view.
The Funds Transfer details page consists of the following tabs:
Internal External (if enabled) Transfers Accounts Favorite Transfers
Internal Transfers
To schedule an internal funds transfer:
1. On the Internal tab select the From Account from which the funds transfer is to be made by clicking the drop down. 2. Select the To Account to which you want to transfer the funds from the drop down. 3. If transferring to another Credit Union Member, enter the Member #, account (e.g. S1), and first three letters of last name. 4. Enter the Amount to transfer. 5. Use the Public and Private Notes fields to enter any notes about the transfer. 6. Select Transfer Now, Schedule One-Time for Later Date, or Schedule Recurring Transfer.
Note: If you select a recurring transfer, you will need to select whether this is to be weekly or monthly, when it will start, which day(s) the transfer is to be made, and the end date. If you do not want to specify an end date, select Never End.
7. Review the Transfer Summary on the right side of the page. 8. Click the Submit Transfer button. 9. Confirm the transfer by clicking Submit Transfer or click Cancel. 10. A funds transfer completed window displays from which you can print a receipt of the transfer.
Note: You may be prompted to enter a security code (one time passcode) depending on your user preference setup.
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External (eTransfers) Tab
To schedule an external transfer:
1. On the External tab select whether the transfer is to Receive Money or Send Money. 2. Select the From Account and To Account for the transfer. 3. Enter the Amount to transfer. 4. Use the Public and Private Notes fields to enter any notes about the transfer. 5. Select to Schedule One-Time for Later Date or Schedule Recurring Transfer.
Note: If you select a recurring transfer, you will need to select whether this is to be weekly or monthly, when it will start, whic h day(s) the transfer is to be made, and the end date. If you do not want to specify an end date, select Never End.
6. Review the Transfer Summary on the right side of the page. 7. Click the Submit Transfer button. 8. Confirm the transfer by clicking Submit Transfer or click Cancel. 9. A funds transfer completed window displays from which you can print a receipt of the transfer.
Transfers Tab
The Transfers tab shows a listing of Scheduled and Completed Transfers. For scheduled transfers still in pending status, you can: View details of the transfer by clicking the Details button (magnifying glass). Change/update the transfer itself by double clicking the transfer Confirmation #. This returns you to the Internal or Externa l tab
for that transfer. Delete the transfer by clicking the Delete button. You will be prompted to confirm the deletion.
Accounts Tab
The Accounts tab lists all the accounts for transfers. Hover over the details button (magnifying glass) to the left of the account to view the account nickname, limits per day, and limits per transaction. The Status shows whether an account is Enabled or Disabled for transfers.
To enable or disable an account for transfers:
1. Select the account(s) you want to enable or disable (select all accounts by clicking All - deselect all by clicking None). 2. From the Actions drop down select either Enable or Disable.
Internal Credit Union Customer Accounts lists any Credit Union Member you may have added for funds transfer.
To add Other Credit Union Members’ accounts:
1. Click the Add New Internal Account button.
Note: For security you will be prompted to enter a passcode (one time passcode) sent either to your email or phone based on your user preferences.
2. The Add Internal Account - Account Details page opens.
Note: Here you can enter the account details and also specify who can access this account.
3. Click Continue to add the account.
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To add External Accounts:
1. Click the Add New External Account button. 2. You are asked to confirm your identity by entering part of your SSN (social security number) and your date of birth. 3. Click the Continue button to enter the account details. 4. Select your bank from the drop down. If the bank is not listed, manually enter the name and routing number. 5. Enter your Account Number and all the remaining information. 6. Click the Continue button to add the account. 7. The new account will now be listed on the Accounts tab under External Accounts with a Status of "Verification Pending".
8. To verify this account we will initiate a trial deposit process. This process involves us depositing a small amount into your external account and then withdrawing that amount. Once that is complete you will need to log in to that account and obtain the exact amount of the deposit.
9. Once you have that amount, return to this page and click on the Verify icon (check mark).
10. An Account Verification window opens prompting you to enter the Verification Amount (deposited amount). 11. Enter the amount and click the Verify button. The account will be fully verified and available for external transfers.
My Favorite Transfers
Displays a listing of your favorite transfers. You can delete any listed by clicking the Delete button.
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Open a New Account
Access the Open an Account service from the All Services tab by either by selecting All Services and clicking the Open New Account icon or selecting the Open New Account menu item in list view.
The Open New Account service consist of two tabs:
Open New Accounts My Applications
Open New Accounts
To open a new account:
1. Select the account you want to open and click the Apply button. 2. Select which of your existing accounts you want to use for the opening deposit in the Deposit From drop down. 3. Enter the opening Deposit Amount. 4. (Optional) Add joint applicants based on your existing setup. 5. Review the New Account Summary on the right side of the screen. 6. Complete one of the following options:
a. Click the Submit button.
b. If you want to save for now and return later, click the Save Draft button. c. You can also Cancel your changes.
7. When you click Submit a new page displays summarizing your selection for review. For security purposes you will need to enter your one time passcode sent to your phone or email based on your user preferences. Once you enter your code, click Submit.
8. You will receive notification that a new account is in process.
My Applications
The My Applications tab summarizes the status of any previous new account requests you have made. You can delete any failed applications from the My Applications tab by clicking the Delete button.
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Statements Details Page
You can access previous statements for your account under the Statements service.
Stop Payments Details Page
Inside the Stop Payment service you can stop payment on a single check or a range of checks.
The Stop Payment service consists of two tabs: Stop Payment tab Stop Payment History tab
Stopping Payments
To stop one or more payments on the Stop Payment tab:
1. Select the account from which you want to stop the payments from the Select Account drop down. 2. Select whether you are stopping payment for a Single Check or a Range of Checks. 3. For a single check enter the Check #. If you select Range of Checks, enter the Starting Check # and Ending Check #. 4. Click the Stop Payment button. You will be prompted to confirm your selection.
Reviewing Stop Payment History
Go the Stop Payment History tab to review a history or your stop payment transactions.
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Tax Information
The Tax Information service displays your tax information for all your accounts for the current and previous year.
User Activity Details Page
The User Activity service displays a history of the log in activity for your Online Banking account.
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Write Check Details
The Write Checks service enables you to request an official check. You can request a check made payable to yourself which will be mailed to your address on file.
The Service consists of five tabs:
Write Checks Checks Accounts Payees Favorite Checks
Write Checks
To write a check:
1. Select the appropriate From Account from which the payment is to be made. 2. In the To field, select the appropriate Recipient for the payment. 3. Enter the Check Amount. 4. Enter any Public or Private Notes. 5. Choose whether to Write the Check Now or Write the Check for a Later Date. Specify the check date to use.
a. If this is to be a recurring check, select Schedule Recurring Check. b. Select the monthly frequency, the transfer day, and the end date for the check.
Note: If you do not have an end date, select Never End.
6. Click Submit. 7. The system will prompt you to confirm your selection. Click OK to continue or Cancel to cancel. 8. A Check Complete window displays. Click Done.
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Checks
The Checks tab displays a listing of the completed checks and any upcoming scheduled checks. You can access details on any of the scheduled checks by clicking on the check Confirmation #, and the check will launch in the Write Checks tab.
Note: You can sort the data in any of the columns by clicking on the column heading. For example, to view Completed Checks by Submitted Date click on Submitted and the table will sort displaying the checks by most recent at the top.
Accounts
The Accounts tab lists all the available accounts for writing checks. Here you can disable or enable any of the accounts listed. The page displays the account Name, last few digits of the Account Number, and the current Status of the account. If you hover over the person icon on the right, you can see a listing of any secondary users authorized to use that account.
To disable or enable accounts:
1. Select the account or accounts you want to disable or enable by selecting the appropriate check box or check boxes (to select all
use the All button, to deselect any selected use the None button). 2. Once you have selected the appropriate account or accounts, select either Enable or Disable from the Actions drop down. The
page will update to show your selection. Payees
The Payees tab shows all check Payees. Currently the Write Checks service only allows you to request official checks made payable to yourself and mailed to one of your addresses on file.
Favorite Checks
This tab lists your most frequent or favorite checks to make it quicker and easier to request specific checks. You can delete any checks listed by selecting the Delete button for that check.
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Settings Tab
Click the Settings tab to access: My Widgets - Here you can customize your Dashboard by adding or removing widgets. My Account Profile - Here you can update your personal information including addresses and phone numbers. You can also
change your password and security questions and review your recent Online Banking activity. My Users - Here you can add users to your account so they can also access Online Banking.
My Widgets
Use My Widgets to change the appearance of your Dashboard by adding or removing widgets.
Those widgets not currently displayed on the Dashboard are listed on the left under Hidden Widgets. The widgets shown on the right of the page are currently displayed on the Dashboard.
Note: The only widget that cannot be moved or removed is the Account Summary widget. The Account Summary widget displays at the top of Dashboard in columns 1 and 2.
To add a widget:
Select the widget you want to add from the Hidden Widgets on the left and simply drag to the appropriate column on the right.
To remove a widget:
Select the widget you want to remove from the columns on the right and drag to Hidden Widgets. You can also move the widgets between the columns on the My Widgets page. This has the same effect as moving them on the Dashboard itself.
When you are done updating widgets, return to the Dashboard to see the updates.
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My Account Profile
The My Account Profile is accessed from the My Settings tab and comprises four tabs: Personal - View and change your contact information (e.g. email address, phone number, etc.) Security - View and change your user name, password, challenge questions, One-time Passwords (OTP) notifications, etc. Settings - View and change the various services that are enabled in your Online Banking account Activity - View the log in activity for your Online Banking account (also available in All Services – User Activity)
My Account Profile – Personal
Use the Personal tab to update your address, email and phone numbers. Just click on the item you need to update, make your changes and save them.
My Account Profile – Security
Use the Security tab to update your security settings. To change your User Name: 1. Your User Name displays at the top of the page. It is hidden by default. To display the name, select the Show User Name chec k
box. You can now change your User Name. 2. Save your changes. 3. Your online session will now terminate you will be required to log in again with your new User Name.
You can also change your password, challenge questions and answers, personal image and secret text, One Time Password (OTP) and when it is used, notifications settings – email or text, and PC registration.
For each setting you change, select Save Changes to update your security settings.
My Account Profile – Settings
Use the Settings tab to select the services you want included in your Online Banking.
My Account Profile – Activity
Use the Activity tab to review your Online Banking activity. You can view the activity by user, including: All Users or Individual users authorized to access your Online Banking services
You can also view
All Activities or Login Activities or Account Activities
Note: Scroll through all the pages of the report using the navigation buttons at the bottom of the page.
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My Users
My Users is accessed from the Settings tab and allows you to add secondary users to your Online Banking access.
Adding Secondary Users
To add a secondary user:
1. Click the Add New Secondary User button. The Create New User – User Information window opens. 2. Select a User Name, and enter the user’s first and last name, phone number, email, and address. 3. Click Next. 4. On the Accounts tab you can use the profile of an existing secondary user or create a new profile. When done click Next.
Note: This profile will determine which accounts and applications the user can access online.
5. As a final step an email invitation is sent to the new user’s email address to register for Online Banking access. You are also
given an activation code for this user that they will need to use to complete registration. 6. Click the Done button.
Reviewing and Updating Secondary Users
On the My Users page you can also change the status of any listed secondary users.
Click the Activity button to the left of each user to open the My User Activity window where you can view the recent online a ctivity for that user. You can view All Activity, or filter by Login, or Account Activity. Click Back to Secondary User List to return to the My Users page.
You can view the current Status of each user. For Active users, click the Actions drop down to:
Lock User Reset Password Reset Challenge Phrase De-Activate Delete User
For New users, click the Actions drop down to:
Resend Registration Invitation Delete User
More Tab
The More tab gives you access to Live Chat, Branch and ATM locator, and loan applications.
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System Requirements
This page will help guide you through the best setup for Online Banking. It includes information on: Supported Web Browsers How to Enable JavaScript Screen Resolution
Supported Web Browsers
For best results we recommend you use the latest version (but not a beta version) of your browser. We support: Mozilla Firefox version 3.6 or newer Microsoft Internet Explorer version 8.0 or newer Apple Safari version 5 or newer Google Chrome Opera Version 9 or later
How to Enable JavaScript
JavaScript may be required for certain Online Banking functions. Below are specific instructions to enable JavaScript in your browser.
Firefox 3.6+
1. Click the Tools menu. 2. Select Options. 3. Click the Content tab. 4. Select the Enable JavaScript check box.
5. Click the OK button.
Internet Explorer 6.5+
1. Click the Tools menu. 2. Select Options. 3. Click the Content tab. 4. Select the Enable JavaScript check box. 5. Click the OK button.
Google Chrome
1. Click the Wrench icon. 2. Select Options. 3. Click Under the Hood. 4. Click Content settings in the "Privacy" section. 5. Select the Enable JavaScript check box.
6. Click the OK button.
Safari 3+
1. Click the Safari menu. 2. Select Preferences. 3. Click the Security tab. 4. Select the Enable JavaScript check box.
Suggested Screen Resolution
The recommended screen resolution is 1024 x 768 for PC and Mac.
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Web Browser Trouble?
If you are not seeing what you are supposed to, one of these fixes should resolve the issue.
Clear Your Browser's Cache and Cookies
Clearing your browser's cookies and cache can force the webpage to reload properly.
1. Clear your browser's cache
a. Every web browser stores a cache of the websites you visit (e.g., HTML pages, images) to reduce bandwidth
usage and server load. This is called the browser's cache. Clearing it deletes the temporarily web files stored on
your computer so they are forced to reload upon your next visit to Online Banking. It also frees up space on your
computer's hard drive if it's running low.
2. Clear your browser's cookies
a. Websites store data on your computer using small files called cookies. It is a good idea to clear your cookies at
the same time you clear your cache.
Disable Browser Add-ons and Plug-ins
Each web browser comes with optional additions called plug-ins. These plug-ins can sometimes cause problems. Common uses of add-ons and plug-ins include toolbars, news or stock tickers, instant messaging, weather alerts, email alerts, anti-virus or anti- spyware, or games. To find out if add-ons or plug-ins are causing problems, please follow this guide for disabling browser add-ons and plug-ins.
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Mobile Banking Screenshots
Log in and Home Page
All Services
This is the Mobile Banking home page. From here you are able to:
Login (enrollment in the new PC Online Banking is
required before logging into Mobile Banking)
View today’s rates
View the Credit Union’s contact information
After logging into Mobile Banking, the first screen you see is the All Services page. It lists all the available options in Mobile Banking. From here you are able to:
NEW! Deposit checks by taking a picture with your
smartphone
View a summary of accounts and transaction history
Transfer funds between Credit Union accounts as well as to eTransfers to other institutions (eTransfers must be set up in advance)
Pay bills
View and change settings
View and create calendar entries
View tax information related to your Credit Union accounts
Request stop payment or view history of previous stop payments
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Navigation Menu
Account Summary
At the top of most Mobile Banking screens, these three icons allow you to navigate the system:
Go Back
Return to the All Services page
Log Out
The Account Summary service lists your accounts. Click on the arrow (>) to view more details on a specific account. After clicking on the arrow (>) you can view Details or History for the selected account. The yellow diamond alerts you that funds are being held in that account. Click on the yellow diamond for additional hold information.
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Funds Transfer Inside the Funds Transfer service, click on the desired tab to:
View transfer history
Complete an internal transfer (between Credit Union accounts)
Complete an external transfer (between the Credit Union and another financial institution - also known as eTransfer – must be set up before transfers can be completed)
View accounts enabled for transfers
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Bill Pay
Inside the Bill Pay service, click on the desired tab to:
View bill payment history (includes scheduled,
completed, and cancelled transactions)
Schedule upcoming bill payments
Review your payees (also known as billers)
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Settings Inside the My Settings service, click on the desired button to:
View and change your user name and password
View and change your contact information (e.g. email address, phone number, etc.)
View and change your challenge questions
View secondary users you set up with access to Online Banking
View the log in activity for your Online Banking account
View and change the various services that are enabled in your Online Banking account
View and change how you receive One-time Passwords (OTP) and other notifications (by email, by text message, or by both methods)
Set your device as Public or Personal (Personal devices do not require you to answer a challenge question when logging in. This is only recommended if you are certain no one else will have access to the device).
This is an example of a screen under the My Settings service. Click the arrow (>) to access additional information and functions.
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Events Calendar
Taxes
Inside the Events Calendar service, click on the desired tab to:
View upcoming events that already appear in your
Online Banking calendar (includes loan payments due, Credit Union holidays, and your own custom entries)
Create new events you want added to your Online Banking calendar
Inside the Taxes service, you will find tax information related to your Credit Union accounts.
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Check Deposits Inside the Check Deposits service, click on the desired tab to:
View history of previously deposited checks using
this service
Deposit checks by taking a picture with your smartphone (a picture of both the front and back of the check must be submitted)
When making a check deposit using your smartphone, the service will help you with photo tips.
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Stop Payment
Log Out
Inside the Stop Payment service, click on the desired tab to:
Request stop payment on a single check or a range of
checks
View history of checks that were stopped previously
When ready to log out, click the Log Out button
Confirm that you want to log out by selecting Yes, and your Mobile Banking sessions will end.