onebill/acs lifeline program

OneBill - Designing the New Generation of Universal Mobile Billing AG Tech Holdings Ltd

Billing Solution SaaS For

American Connect Services LLC dba ACS Wireless


System Logical Architecture


OneBill – Core Packages


OneBill – Core Package


OneBill – Full Package


TEST ENVIRONMENT

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FRONT END

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Mediation+ Provisioning

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DATABASE

DB

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Ap

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STORAGE (PROD & REPORTING)

Med App 1 WEB App1 App Server 1 Selfcare 1

Med App 2 WEB App2 App Server 2 Selfcare 2

TEST ENVIRONMENT ADMIN REPORT APP Batch+Provisioning

BACK END

DB

NO

DE2

Virtual Machine

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Virtual Machine

Vir

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2+3 Servers

AD

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DMZ

Self

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OneBill – Failover and Redundancy


OneBill –DRP solution


Customer Management


Account Type

Credit

Limited Credit

Debit

Class

Node or Leaf <-> Parent or Child

Nodes: Company; Department; Branch; Office; Retail; Reseller

Leafs: Consumer; Subscriber; Employee

Category

Residential or Commercial

Groups (user defined list): Maritime, Aviation, Defense, ISP, AA

Billable

The top senior “Ancestor” is Billable

Descendants are optionally billable or non-billable

Split billing at account level and/or service level


Prepaid Solution


Supports real-time AAA (Authentication, Authorization, Accounting) using:

User ID/Password (two-stage dialing) or ANI (One-stage dialing)

Reverse rating for the total left balance

Using latest RFC standards: Diameter and Radius

Enables real-time account disabling

Balance Manager for MSCC (Multiple Services Credit Control)

Provides internal IVR and external IVR interface

Flexible Tariff Plans

Prepaid Cards Lots Management

Customer Care & Self Care Applications

OneBill Prepaid Solution Highlights


System Prepaid Topology Overview


OneBill RTS and Balance Manager Highlights


AAA OneBill Real Time Server (Radius)

The OneBill Real-Time Server (RTS) is responsible for AAA real-time event handling:

Authentication – identifies the subscriber at service initiation: username/password, PIN, IMSI, MSISDN, CLI\ANI, MAC address, access device IP address and/or trunk ID

Authorization –based on the type of service, dialed number and origination of the call, the rating plan and the customer’s balance returns

the maximum allowed duration or volume of the call

or allocates a quota of volume MBs\KBs traffic or minutes: seconds.

Bandwidth\Throughput setting; Idle time out, IP allocation, etc.

Re-authorize or quota replenishment

Accounting

Interim accounting and rating – credit reservation, creates partial UDRs, split CDRs for crossing profiles Peak/Off peak rates, Days.

Final accounting and rating – balance update, once the call is terminated the OneBill RTS rates the call, stores a final CDR in the database and updates the customer’s balance instantaneously.


Balance Management


MobeeVoice Application Server Solution


MobeeVoice Server Solution


MobeeVoice Server Solution Highlights

Internal IVR function for playback of announcements, DTMF collection and voice recording

External IVR interface based for large scale and highly scalable solutions

Java and web-based, allows service development on top of extensive Java APIs using Java development tools

SCE for service setup, testing and customization

Web-based management tools support platform and service management (customized per service)


Supported MobeeVoice Pre-paid Services

Interactive language selection

ANI-based authentication & Dialed number-based authorization

Calling card number & password IVR collection and authentication

Destination number collection and authorization

Money balance/time remaining announcements

Time expiration warning

Change password feature

Calling card recharge/money transfer feature

ANI Assignment to a calling card feature

Calling card service branding

New call without re-authentication using mid-call “##”


Prepaid call flow example (initial call setup)

PSTN

PSTN

OneBill MobeeVoice Application Server

OneBill Billing & CC System

Subscriber Database

SIP Call Setup (INVITE)

OK

Media GW

SoftSwitch

Media GW

External IVR

SDP


Prepaid call flow example (IVR, AAA phase)

PSTN

PSTN

Subscriber Database

Authenticate/ Authorize Request

Accept

Media GW

SoftSwitch

Media GW

External IVR


Prepaid call flow example (final call setup phase)

Prepaid call flow example (final call setup phase) PSTN

PSTN

Subscriber Database

SIP Call Setup (INVITE)

Start Accounting

OK

Conversation

Start Timer

Media GW

SoftSwitch

Media GW

SIP Call update (re-INVITE)

External IVR

OK




Prepaid call flow example (call cutoff phase)

Prepaid call flow example (call cutoff phase)

IP Network

PSTN

PSTN

Subscriber Database

SIP Disconnect (BYE)

OK

Stop Accounting

OK

Timer Expired!

CDR

Media GW

SoftSwitch

Media GW

External IVR




Provisioning


Provisioning Capabilities

Add/update/delete subscribers and services information, including service features

Provisioning to various network elements

Define the order of provisioned network elements

Rollback of the provisioning; the relevant cases are identified by the provisioning platform

Support scheduled provisioning commands

Support pre-defined profiles

Supported protocols: TCP/IP Socket, Serial (RS-232), CORBA, telnet, SMPP, FTP, XML, SNMP, LDAP, X-25


Provisioning Flow

711 LES Switch

HLES POP

Provisioning Agents

Agent1

Agent2

Agent3

Provisioning Server

The CSR adds a feature to an account service

The Provisioning Workflow Hands the request to the various NEs and to the OneBill DB

Feature created (or failure)

Operation success/failure indication

The request is passed to the Provisioning Server

Clients


Currently Supported Provisioning Network Elements

• Softswitches: Nortel CS2000, Ericsson IPT, Cisco BTS, Veraz, IP Gallery, MobeeVoice

• TDMA: Nortel MTX, Ericsson • CDMA: Sprint M2M Gateway, Lucent

5ESS • Wireline: Nortel DMS100, Teles • GSM: Nortel DMS, Siemens D900,

Ericsson, ZTE ZXG 10 • GSM-r: Siemens D900 (via Switch

Commander)

• Paging: Weblink host-to-host API • Prepaid: Lightbridge, Comverse • SMS: Comverse, Sprint • OTA: ORGA, Smarttrust • IN: Siemens Advantage IN • VMS: Comverse


Business Processes


Challenges

Handle operation flows that involve several users and span over a period of time

Automating processes according to the operator’s unique business model

Time to market – adapting business processes to new conditions and requirements rapidly

Customizing new or existing business processes independently


Business Processes – Logical Architecture

Provider 2

Provider 1 OSS & BSS Systems MINDBill

DB

WF Engine Order Management

Trouble Ticket

Custom BP

Web CSR

Address validation

Credit score

Fulfillment

Provisioning

Workforce Mng.

Technician Tickets

BP

Development

Business Processes – Logical Architecture


OneBill Business Processes

Order Management

Account Creation

Update Account and Contract

Trouble Ticket Management

Dispute Management

Provisioning

Scheduled Package Change

Debt Collection (overdue)

Payment Arrangement

Notification Letters


Trouble Ticket


Trouble Ticket – Configurable Navigation Between Steps


Debt Collection – Overview

The Debt Collection process is an automated business process that manages and schedules a predefined set of collection actions for overdue customers.

The purpose is to improve revenue assurance and minimize revenue leakage.

Flexibility is achieved by using a business process engine. All the triggers and collection actions are configurable.

It is possible to define several Debt Collection paths to comply with collection needs of different customer categories, e.g, Residential, Corporate, Government, etc.

Debt collection is applicable to both ‘Open’ and ‘Close’ invoice rules.

Only one single DC process may be active per account at a time even if several overdue invoices exist.


Debt collection flow

Collection

process

Action 1:

Call

customer

Action 4:

Close acount

Action 2:

Send Invoice

reminder

Action 3:

Suspend

calls

DC Triggering

process

End of process

Delay

Delay

Delay

DelayInterrupt


Debt Collection flow

Collection process triggering:

A daily process searches for all overdue invoices that passed the grace period.

If the sum of a customer’s overdue invoices crosses a predefined threshold, the DC process is initiated.

A Collection Path is started performing a predefined sequence of collection actions.

Collection steps may be automatic or may require manual approval/intervention through the DC GUI.


Payment Arrangement (PA)

Payment Arrangement is an installment agreement between a customer and the service provider.

The current debt is being split into a series of smaller monthly amounts, making it easier for the customer to pay the debt

Only a single PA is allowed per account

PA can be started from account home page or from Debt Collection step

On agreement breach Debt Collection will resume from the same step

Interest rates and handling fee due to overdue amount are suspended while PA is effective


Partner Management


Agents

Third-party entities that convince people to become customers and benefit from the various services offered by a provider (or by various providers)

Agents receive a commission based on the revenue generated by the accounts they “bring in”

One or more agents per account

Default Agent’s commission can be updated on account level to reflect the exact amount received for the account

An agent can receive two types of commissions:

Based on a percentage of the calls placed by the subscriber;

Based on a fixed rate per call, per invoice, or per minute (minimum invoiced amount to be commissioned can be defined)

The commission received by an agent can be calculated either according to one of the rating types, or to any defined combination

Intermediate calculation – daily calculation for each agent for increased performance – summary reports are created faster


Interconnect Solution


OneBill Interconnect - Highlights

• End Of Month – Dispute & Reconciliation

• Managing Partners

• Mediation & Rating

• Aggregation

• BI & Reports Analysis

• Least Cost Routing

• G/L


End of Month – Dispute & Reconciliation

• Graphical tool for dispute & reconciliation management – Search and display system traffic (from own switches)

– View traffic details for each destination (number of calls, duration, charges)

– Possibility to export traffic to files (in order to be sent to the partner)

– Issue traffic declarations – configurable layouts per partner

– Display traffic reported by partner – can be manually inserted or imported

– Compare system and partner traffic

– Edit aggregated traffic according to compensation reports

– Close month (invoices can be generated)


Partner Management • Partners

– Multiple types available: International, ISP, Local PSTN, Mobile Operator, International VoIP, etc.

– Postpaid model • No limit for total debt

• Configure debt collection for overdue invoices

– Limited credit model • Set limit on total debt (includes invoices open balance & non-invoiced usage)

• Configurable actions when limit is reached (notification letters, suspend service, etc.)

• Agreements

– May consist of one service or a list of services

– Services such as voice, dialup, data, fax, content, e-mail, and many others

– Rating and bundling of unlimited combinations of services

• OneBill Customer Care is used to manage partners and agreements

– Create, search, view and adjust partner details (contacts, phone ranges, etc.)

– Add and update agreements

– Review invoices, accept and review payments


Partner Management - Mediation

• Vast mediation experience interfacing with various network elements – Batch mode

• Variety of collection protocols: FTP, SFTP, local/network drives, etc.

• Process any CDR types: binary, text, ASN.1, etc.

– Online mode

• Standard protocols: RADIUS, Diameter, SIP, CAMEL, etc.

• Custom HTTP protocol (when network elements do not support standard protocols)

• CDRs are guided to the correct partner agreement and service – Partners are defined based on: Trunks, Prefixes - Calling/called number ranges


Partner Management - Mediation

• Origination traffic (Partner to RRSat) – CDRs are ignored for retail subscribers – CDRs are duplicated for partner

• Termination traffic (RRSat to Partner) – CDRs are charged for retail subscribers – CDRs are duplicated for partner


Partner Management - Mediation – Example


Partner Management – Wholesale Rating

• Flexible and powerful rating engine – Unlimited number of services rating schemes and billing plans

• Three main types of charges – Setup (one-time) charges – charged once at service activation.

– Recurring (periodic) charges – charged every predefined period

– Traffic charges – wholesale and/or session, dropping rates (stepped/tiered)

• Wholesale rates examples – Monthly traffic volume – Stepped / Tiered intervals

From 0 to 100000 min: 2$/minute

• Above 10000: 4$/minute

– Minimum traffic volume

• From 0 to 400000 min: 1000$ (FLAT)

• Above 400000 minute: 1$/min


Partner Management – Aggregation

• Large amounts of CDRs per single interconnect statement/invoice

– After rating, traffic is aggregated into daily and monthly buckets

– Traffic is aggregated per service and destination

– Aggregate number of calls, duration, amounts, etc.

– Buckets are updated automatically after recalculation of original traffic

• System performance is increased

– Reports are produced faster

– Quick drill down when disputes over differences arise

– Swiftly identify the source of divergences

– Invoices are produced faster


Partner Management – LCR (Least Cost Routing)

Focus on revenue assurance and increasing operators margins

The Least Cost Routing solution includes

Importing into the tariff definition each partners’ rates (A-Z)

Automatic LCR matrix creation - holds the best 3 rates for a destination

Marks CDRs with the LCR indicator priority according to the LCR matrix

Report that shows CDRs with non-optimal routing

Indicates that the network routing tables have not been updated accordingly and that a corrective action is needed ASAP.


Reports & BI


Reporting – Crystal reports & CMS

OneBill Reports are complementary to the OneBill billing platform

Crystal reports - Built-in reports (more than 30 reports)

Account list

Outstanding debts

A/R – Annual accounts receivable

Billing cycle

Adjustment summary

Agent commissions

Product Catalog

Crystal reports – User-defined / customized reports

CMS (Call Management System) for usage based reports


American Connect Services Structure


Logical Relationship of ACS Wireless OneBill Platform

O N E B I L L

A C S

M V N O

GSM

SIP



A C S

CSR

O N E B I L L

LIFELINE

CONSUMER

Wireless



A C S

CSR

O N E B I L L

LIFELINE

Wireless

M V N E

G R P

Lifeline Unified Billing

P R O V I D E R S

Provider 1

Provider 2

Provider 3

Provider 4

LF C U S T O M E R S

MVNO



GSM

P A R T C I P A N T S

LIFELINE

CDMA

O N E B I L L

N E T W O R K

A T & T

T-MOBILE

OTHER

N E T W O R K

SPRINT

VERIZON

OTHER

L I F E L I N E

C U S T


ACS Wireless “MobeeVoice” Products & Services

Devices Services

Lifeline MVNO

Unified Billing

Data SIM

Voice/Data SIM

3G/4G

Lifeline

GSM/WiFi

GSM

•Lifeline Device

3G

/LTE

•3G Hybrid

•LTE


At hotspots Affordable voice

Services available Over WLAN in hotels

Cafes, stations, airports…

MobeeVoice Internet Call – Benefits to consumers

One device can be Used for all Communications needs.

At home High speed data

services available Over WLAN affordable

and Improved voice coverage

On-the-road Access the enterprise

Systems, as well as Surf the internet and Make & receive calls

Over your 3G/4G Data plan.


• SIP Calls over WLAN (IEEE 802.b & IEEE 802.11g) connectivity & 3GPP Standards

• Fully integrated SIP Client to smart device, contacts, message, logs, speed dialing, email and voice dialing applications

• Compliant to IETF SIP VoIP standards

• Codecs: NB-AMR, G711, G729ab, iLBC, G722

Overview of MobeeVoice VoIP functionality

• Supplementary services: Call hold, Call

Waiting, Call Barring, Call Transfer Do Not Disturb, Call Conference

• New SIP Features: • Ease of Use

• Fast Hotspot and VoIP connection

from active idle

• SIP provisioning with wizard

• NAT/firewall transversal • STUN/rport support to NAT

detection address binding • Session Border Controller

support with Persist TCP/IP


American Connect Services Unified Centralized Billing


OneBill Global Centralized Billing - SaaS

Data Only

Device

Virtual

SIPNOC

OneBill

Global Platform

3rd Party

Billing

Global Unified Personal Communications

12/9/2012 Copyright 2012 - Mobee Communications Ltd,

GR

E/IP

Sec

Tun

nel

GR

E/IPSe

c Tun

nel

GRE/IPSec Tunnel

GRE/IPSec Tunnel

MobeeVoice Logical Network

RE-EU RE-AS

RE-NA

RE-AF RE-OC

EUROPE

AFRICA

ASIA

OCEANIA

N. AMERICA S. AMERICA


Provisioning Server Pool

SBC Pool Proxy Pool

Voice Billing Mediation

RTS Pool

Local Carriers SIP Gateway

Http

For provisioning

SIP/UDP

Radius & Http For Provisioning

Provision Flow

Voice Flow user

MobeeVoice Logical Voice Flow for North America Continent

UTRAN/GRPS CN E-UTRAN / EPC

RE-NA


North America SIPNOC


Physical Node Network Deployment

The minimum components deployed in localized regions to give subscriber enhanced number functionality

This SIPNOC Node is deployed in USA 12/9/2012

Copyright 2012 - Mobee Communications Ltd,

Oracle Cluster

DBnode1

DBnode2

1BILLAPP3 1BILLCRYSTAL

1BILLAPP4

1BILLAPP1

1BILLAPP2

RTS1 RTS2

PROVISIONING PROXY BILLING MEDIATION

ADMIN

SQL

SIPNOC NODE x OneBill

RTS POOLx

COMPONENT RELATIONSHIP



Conclusions


OneBill as a SaaS mobile billing application is maintained and updated more frequently than traditional software, in many cases on a weekly or monthly basis. This is enabled by several factors: The application is hosted centrally with global fail-safe features. New releases can be put in place without requiring customers to physically install new software. The OneBill application only has a single configuration, making development testing faster. The application vendor has access to all customer data, expediting design and regression testing.

American Connect Services - OneBill as a Global Solution for Providers:


For further details contact

Kevin Downs American Connect Services LLC

dba ACE Wireless [email protected]

Adonis Valamontes

NGN Data Services Corp 1.727.252.9699

[email protected]

mailto:[email protected]




onebill/acs lifeline program

Technology