one transport oliver walton wednesday november 12 th, 2014
TRANSCRIPT
One Transport
Oliver Walton
Wednesday November 12th, 2014
2
Agenda
Ground Transport Survey ResultsDoor2Door Solution
One Platform, One Invoice, One Transport
Enablers: People, Process & Technology Customer Service - Area of excellence
Any Questions?
• 41% of the members responded. All said that clients would like a complete service, including ground transport on over 50% of journeys
• 88% of respondents offer a ground transport service, yet it’s used on less than 20% of journeys, because:
• It’s awkward to do. Our systems don’t support ground transport bookings. Suppliers are not always reliable
• It’s too complex. We don’t focus on it • It’s not our core business• The cost of business taxis/chauffeur cars can be prohibitive • We need proper incentives and simple systems • We need a simple to book system that our clients could even book
themselves by clicking a link from our itineraries
Survey of Ground Transportation services amongst member TMCs
• Capitalise on including Taxis/Airport Transfers • Integrate One Transport (60 years exp.) and offer a
“door2door” travel service from a single platform, with consolidated MI and Invoicing
• Provide a more complete solution and improve client satisfaction & retention
• Emphasize market differentiation & broaden your product “footprint”
• Focus on & develop your core competence/s • Enhance your brand name in your market sector • Take early advantage of changing worldwide Ground
Transport market trends & demands• Generate Ancillary Revenue
Offer an Integrated Door2Door travel service
One Platform, One Invoice, One Transport
Book via Web, Telephone & Mobile with Vehicle Tracking
Full Integration, Single Platform & Automation
World Class Security and Scalability
Unmatched Support and Reliability
Single Consolidated Invoicing
Full Management Information
Performance Reports
Mobile Adoption
Streamlined UI
Mobile Adoption
Proven Solutions Proven Savings Worldwide Network Carbon Neutral
99.9% uptime, Industry Leading Standards
Simple, yet functional interface on Web & Mobile
Intuitive design with diverse features and high degree of customization
Booking, confirmation, tracking workflow with in-depth reports and analytics.
Enablers : People, Process & Technology
Our People : We are a UK based British company with dedicated account management & customer service teams.
Our Processes : All our internal processes are certified to conform to ISO 9001 and ISO 14001 You get the best of breed, reliable and robust services
Our Technology : We are not a solutions reseller, or just a technology service provider. Our solutions are built in-house from the ground up.
Enablers : People, Process & Technology
Options : Determine the most suited door-to-door travel option based on:
• Cost• Safety• Environmental concerns• Product type• Passenger profile• Company travel policy• Travel time • Satisfaction
One Transport’s Network:
• 8,000 taxis and private hire vehicles in London alone.
• 50,000 vehicles throughout the UK
• Global Network of partners for International work.
• Vendor neutral service that lets you select your preferred supplier.
OVERALL PERFORMANCE
98.9% contractual SLAs adhered to in 2013
Customer Service - Area of excellence
95%
Bookings + Queries Answered within 10 secs
99%
Bookings + Queries Answered within 30
seconds
98%
Arrival Time Standard Saloon ASAP < 25
mins Licensed Black Taxis < 15 mins
99.9%
System uptime
750,000Bookings in
2013
Some Clients
Thank You